5/5
GoogleFast and efficient, turned around my tenancy in under two weeks.
Agent replied · 21 January 2024
That's great to hear Charlie, the team work hard and we're sure they will be really pleased to hear that you appreciated their efforts.
Trusted Agent profile · St Albans, Hertfordshire
Frost's Estate Agents, St Albans reviews
★★★★★
1,154 reviews across 5 platforms
4 Chequer Street, St Albans, Hertfordshire, AL1 3XZ
Part of Frost's Estate Agents,, see every office.
Frost's Estate Agents,'s office in St Albans, Hertfordshire, at 4 Chequer Street, is rated 4.8 out of 5 across 1,154 reviews on five platforms, including 1,081 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of two awards Frost's Estate Agents, won in 2026.
1,081
Reviews on Google
This office
51
Reviews on Facebook
This office
1
Reviews on Yell
This office
1
Reviews on View Agents
This office
20
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Awards
The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
Google5/5
GoogleExcellent service from start to finish. We can't fault anything.
Agent replied · 21 January 2024
Thank you James that really is fantastic to hear the team will be delighted. Thank you very much for taking the time to let us know.
5/5
GoogleExcellent agents! Extremely helpful! Very organized! Offer the best advice!
Agent replied · 21 January 2024
Thank you very much Lidia, we do work hard to help all our customers as delivering extraordinary customer service is the foundation of our business.
5/5
FacebookFrost's did a good job selling our St Albans house. Particularly impressed by Neil Dowsett - he's intelligent and well-informed, but also straight-talking and realistic - the kind of pro I like working with. I'd certainly use Frost's again. Highly recommended.
5/5
GoogleVery helpful and friendly service offered by Frosts
Agent replied · 21 January 2024
Thank you Lisa that's great to hear the team will be delighted to hear that you were happy with the service you received.
5/5
GoogleDan helped to navigate some tricky issues we were facing - he was able to explain our concerns to the vendors, facilitate open discussions and, ultimately, allowed the transaction to proceed. Thanks !
5/5
GoogleFirst rate management service
Agent replied · 21 January 2024
Thanks Sally we are really happy to hear that you are happy with our management service.
5/5
GoogleGreat Service. Very professional. Get results.
Agent replied · 21 January 2024
Thanks Mario we appreciate your feedback
5/5
FacebookThanks to the whole Frosts team for helping with our first ever house purchase. Trudie, in particular, has been a great help in pushing things forward and managing expectations during the exchange process. We can't wait to get the keys!
5/5
GoogleThe best agency in town
Agent replied · 21 January 2024
Thanks George that's a lovely thing to say we will do our very best to live up to it :)
5/5
FacebookWhen looking to purchase our property, Daniela couldn't have been more helpful. She went the extra mile. Was great to have someone that's efficient, when it has been a very stressful process for myself an my partner previously.
5/5
View AgentsWe bought our house in St Albans through Frost's and they persevered through a complicated chain situation. They kept us well informed about the situation with the chain and were committed throughout. The Frost's-branded conveyancing service was efficient.
5/5
FacebookThank you so very much to Viktoria Rakos, Acting Head of Property Management in Frosts, St Albans, who has always dealt with any issues I have had as a tenant in a very prompt, efficient and friendly manner.
5/5
GoogleI have properties let through Frosts for several years and would thoroughly recommend them. I have been very well looked in a professional manner by the team at Frosts, in particular by Melanie.
5/5
GoogleExceptionally friendly and efficient.
Agent replied · 21 January 2024
Thank you Tatiana that's lovely of you to say so, we appreciate your feedback.
1/5
GoogleRating only, no written review.
Agent replied · 22 August 2026
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We take matters relating to property access and tenant wellbeing very seriously, and this is certainly not the standard of service we aim to … More
5/5
FacebookFrosts are easily the best estate agents we have every dealt with. Viktoria looked after us really well, sorting any problems with had with our rental property in a friendly and efficient manner. Thank you.
3/5
TrustpilotFrosts are very good for property…
Frosts are very good for property rental - utterly useless on the sales side.
5/5
FacebookFantastic service at Frosts. Sale happened very quickly at asking price and Tom Weaver worked hard to keep the buyer and us informed of progress every step of the way. I would highly recommend!
2/5
YellIgnored
Disappointing. We felt like just a number, rather than a customer. Our budget may have been relatively small for St Albans, but we felt several other agents took more interest in our investment.
5/5
FacebookGreat service, sold our house in under a week. The marketing was exceptional and we were kept informed at every stage. Professional, courteous throughout. Thank you to all the team at St. Albans!
5/5
GoogleFrosts have impressed us throughout each step of buying a property. Each question we have had has been promptly answered. Stuart, Sarah and Sophie have all been personable, reliable, honest and helpful.
5/5
FacebookExcellent estate agents, i would highly recommend them. They get you the best price for your property in St Albans and they only took 5 days to sell my flat!
5/5
FacebookI was very pleased with the service provided by Lily and the Frosts team, they kept me fully informed and found a suitable tenant promptly. I would recommend the service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Frost's Estate Agents, St Albans
How many reviews does Frost's Estate Agents, St Albans have?
Frost's Estate Agents,'s St Albans office has 1,154 reviews across five platforms: 1,081 on Google, 51 on Facebook, 1 on Yell, 1 on View Agents, 20 on Trustpilot (across the whole business).
What is Frost's Estate Agents, St Albans's rating?
Frost's Estate Agents, St Albans is rated 4.8 out of 5 across all 1,154 reviews, and 4.8 out of 5 on Google from 1,081 reviews.
Has Frost's Estate Agents, won any awards?
Yes. In The Trusted Agent 2026 awards: Frost's Estate Agents,, St Albans won Platinum; Frost's Estate Agents,, Marshalswick won Gold.
Where is Frost's Estate Agents,'s St Albans office?
Frost's Estate Agents, St Albans, 4 Chequer Street, St Albans, Hertfordshire, AL1 3XZ.
