Trusted Agent profile Β· St Albans Β· Hertfordshire

Frost's Estate Agents, St Albans reviews

β˜…β˜…β˜…β˜…β˜… Excellent

1,154 reviews across 5 platforms

4 Chequer Street, St Albans, Hertfordshire, AL1 3XZ

Part of Frost's Estate, see every office.

Frost's Estate's office in St Albans, Hertfordshire, at 4 Chequer Street, is rated 4.8 out of 5 across 1,154 reviews on five platforms, including 1,081 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of three awards Frost's Estate won in 2026.

Google logo

4.8 / 5

1,081

Reviews on Google

This office

Facebook logo

4.8 / 5

51

Reviews on Facebook

Business-wide

Yell logo

2.0 / 5

1

Reviews on Yell

This office

View Agents logo

5.0 / 5

1

Reviews on View Agents

This office

Trustpilot logo

20

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Awards

The Trusted Agent 2026 results for Frost's Estate, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the St Albans office, from every platform, shown as written. First names only.

5/5

Google

Thank you Oliver. You rendered a 5 star service.

Tablesetting Β· 21 January 2022

Agent replied Β· 21 January 2024

Thank you for your great review. I will pass your comments on to Oliver, who I'm sure will be delighted.

5/5

Google

My wife and I have been assisted to get a house close to where we live in a friendly, professional and efficient way. We have been dealing with Oliver and Cherry and we are very grateful for their responsiveness, flexibility, willingness to help at all times but also paying attention to details. Frosts Thumbs up πŸ‘πŸ‘πŸ‘πŸ‘ …

Limbikani Β· 21 January 2022

Agent replied Β· 21 January 2024

Thank you Limbikani for your wonderful review. I will pass your lovely comments on to Oliver and Cherry and the team, who I'm sure will be delighted.

5/5

Facebook

Shaun, Matt and Trudie really did go the extra mile ! Would highly recommend to anyone looking to sell or buy. Shaun really went out of his way we sold and bought through Frosts, Shaun gave us regular updates throughout the process Matt and Trudie were also very helpful a great team effort.

Julia Β· 5 February 2018

5/5

Google

The whole team at Frost's did a great job with helping me find a great apartment in St Albans. Oliver, Sue and the rest of the bunch are professional and courteous throughout the process. I would definitely recommend their services.

Nick Β· 23 September 2023

Agent replied Β· 21 January 2024

Thank you Nick for your great review!

5/5

Google

Frost's is a great estate agency - they are responsive, trustworthy, and very accommodating! All interactions with Darcie in particular have been lovely and efficient. Highly recommend Frost's for someone looking for a property in St. Albans!

Moenika Β· 22 November 2023

Agent replied Β· 21 January 2024

Thank you for taking the time to leave a five star review!

5/5

Google

Many thanks to Frosts’s Letting Service especially to Sarah Twigg for her guidance & to Samantha Stockwell. Would recommend.

EUROSTYLE Β· 22 January 2019

Agent replied Β· 21 January 2024

Thank you, that's lovely to hear and thanks for letting us know.

5/5

Google

John Sullivan has professionally and diligently managed sale of our property from inception to successful completion. Many thanks John!

Mladen Β· 22 January 2019

Agent replied Β· 21 January 2024

Thank you Mladen we are really pleased to hear that you are happy with our service and we wish you well for the future.

5/5

Google

My property manager was Sheetal Shah across my 2 years at the property and she was fantastic and I always felt like she had my interests as a tenant as a priority which is very rare. Tom White

Craic Β· 23 October 2023

Agent replied Β· 21 January 2024

Thank you Craic for your lovely five star review!

5/5

Google

Enquired about a property around a week ago. Rose and Chloe have been fantastic finding me an amazing property. A viewing was arranged, reference checks took place all within a week! They were also great at keeping me informed throughout the process. Everything completed within a week and will be moving in later this week. Amazing work from a great team!

Chris Β· 21 January 2021

Agent replied Β· 21 January 2024

Thank you Chris we are really happy to hear that you were pleased with the service that you received and we will let Rose, Chloe and the team know.

5/5

Google

Rochelle did a great job selling my aunt's flats. She worked tirelessly to get the sale over the line. Always very responsive and pro active at keeping us to date on progress

Matthew Β· 26 February 2024

Agent replied Β· 24 August 2024

Thank you Matthew for taking the time to leave us a five star review, we will be sure to pass on your comments to Rochelle!

5/5

Google

the BEST letting agents I've encountered. Really grateful to Olly and the rest of the team for helping us find another home asap when our previous letting agent just cancelled last minute and left us homeless. Thanks again for the help.

Freda Β· 25 July 2023

Agent replied Β· 21 January 2024

Thank you Freda for your lovely five star review, we will be sure to pass on your comments.

5/5

Google

I would highly recommend Rose Johnson at Frost's. She has been extremely helpful throughout the process.

Kate Β· 22 January 2020

Agent replied Β· 21 January 2024

Thank you Kate we are really pleased to hear that you are happy with the service, we will let Rose know, we are sure she will be delighted.

5/5

Google

We used frosts to find a rental property and had assistance from Oliver Banks, who was extremely helpful and polite. Our experience has been smooth and quick, would definitely recommend!

Danielle Β· 27 March 2024

Agent replied Β· 24 August 2024

Thank you Danielle for leaving a five star review!

5/5

Google

A massive thank you to Daniella who was amazing! Extremely helpful, would defiantly recommend her and the company to anyone.

Abbie Β· 22 January 2017

Agent replied Β· 21 January 2024

Thats great to hear thank you Abbie we will pass on your comments to Daniela.

5/5

Google

Sophie was by far best agent we have came across - helpful, knowledgeable, professional and always on top of my search! (even after a week she was able to remember every detail of my search without looking in to the database). I wish every person was doing his/her job like she does.

Elita Β· 22 January 2017

5/5

Google

I have a great experience working with Oliver Banks, the property manager. He is helpful, polite and efficient. We communicate very well and he is very responsible. He explained well to the problem that we encountered when we moved to our new home with quick response.

Winnie Β· 21 January 2023

Agent replied Β· 21 January 2024

Thank you Winnie for your great 5 star review, we will pass on your comments to Oliver who I'm sure will be delighted.

5/5

Google

Absolutely excellent, Rose has been extremely helpful and efficient in completing my lease. Thank you.

:Daniel Β· 22 January 2020

Agent replied Β· 21 January 2024

Thank you Daniel that's great to hear your feedback is much appreciated.

5/5

Google

As a long term landlord I have received an excellent service from Frosts who have always responded in a professional and timely manner to my requests. I particularly like their 6 monthly property inspections and their honest appraisal which ensures the properties are kept in good order. Repairs are carried out promptly and they also respond quickly to any requests by my tenants.

Susan Β· 22 January 2020

Agent replied Β· 21 January 2024

Thank you Susan we appreciate the time you have taken to leave such a useful and comprehensive review. We are really happy to hear that you are happy with our service and will pass your comments back to the team.

5/5

Google

We have just completed the purchase of our house through Frosts and I can confirm they were excellent throughout the whole process. I was in contact with them practically each week and they took on extra responsibilities by liaising with the sellors to help the process moving at pace. I would mention Sarah Valentine as well as she was excellent to deal with. Would highly recommend.

Sean Β· 22 January 2018

Agent replied Β· 21 January 2024

Thank you very much Sean, we really appreciate your feedback and Sarah will be particularly pleased to hear that you were happy with the service that you received.

5/5

Google

My son lost his keys and Sheetal helped me to order new keys through my landlord and via FirstPort. FirstPort are always very slow and frustrating to deal with but she was persitent and kept my waiting time down as best she could.

John Β· 27 March 2023

Agent replied Β· 21 January 2024

Thank you John for your great five star review, we will be sure to pass on your comments to Sheetal and the team.

5/5

Google

Kitty has been very helpful with any issues during my time renting a flat

Elton Β· 22 January 2020

Agent replied Β· 21 January 2024

Thanks Elton that's good to hear

5/5

Google

Excellent service by Frosts managing our rental property. Many thanks to Sarah and Kitty.

Anna Β· 22 January 2020

Agent replied Β· 21 January 2024

Thanks Anna that's great to hear.

5/5

Google

Understand customer needs. Very helpful and hardworking for suggesting many suitable houses for us. Enjoyable experience on working with their agent, Mr Bank πŸ‘πŸ‘. …

Stanley Β· 26 May 2024

Agent replied Β· 24 August 2024

Thank you Stanley for your lovely five star review!

5/5

Google

Fair play to Oliver, helped me every single step of the way and always kept me in the loop. Lovely people at frosts no matter who I I spoke to ! Great service ! πŸ’―

TM Β· 23 October 2023

Agent replied Β· 21 January 2024

Thank you for leaving us a five star review, we will be sure to pass on your comments!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Frost's Estate Agents, St Albans

Has Frost's Estate won any awards?

Yes. In The Trusted Agent 2026 awards: Frost's Estate, St Albans won Platinum; Frost's Estate, Harpenden won Gold; Frost's Estate, Marshalswick won Gold.

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