Frost's Estate Agents, St Albans reviews

★★★★★ 5/5

Google

I was impressed with our valuer Tom Weaver who was friendly and professional, as well as being pretty accurate with his valuation. The rest of the team have been very helpful and efficient as well, especially Tom Higley who arranged many of the viewings and dealt with the offer and negotiation process. Would highly recommend the St Albans team.

John · 21 January 2023

★★★★★ 5/5

Google

I have just moved into the UK and I was very lucky to come across Frost's Estate Agents while looking for a house to rent in St. Albans. Oliver Banks was the agent who helped me to secure a house in a record time, and was very helpful during the process. I am happy with the service I received!

Maksim · 21 January 2023

★★★★★ 5/5

Google

I have rented with Frosts over the last 4 years and have to say that our Property Manager Jasmine Pratt has been fantastic! Jasmine has kept me updated with any maintenance works that have been ongoing and has always been supportive with any questions. I would like to thankyou for your support Jasmine, you are a brilliant Property Manager!!

Dawn · 21 January 2023

★★★★★ 5/5

Google

We have found Frost's very easy to communicate with - they kept us updated on the progress and steps for our tenancy, and have been really efficient all the way through. Oliver was very prompt and friendly to help us secure the house, and Cherry kept us well-informed throughout the paperwork stage in the run-up to our tenancy start.

Elyssa · 21 January 2023

★★★★★ 5/5

Google

I honestly can't recommend Frost's enough. They have helped me let my property for the past two years and the team there are always super helpful, polite, professional and quick to respond. In particular a huge thank you to Sheetal, who is such a fantastic Property Manager - thank you again for making the process so stress-free & easy!

Eleni · 21 January 2023

★★★★★ 5/5

Google

We had a long process selling our late mums home Rochelle was very helpful with liaising with the different people and sorting out and chasing the different agents. keeping us informed in the process it turned out to be a very long process but she was supportive from start to finish Thank you Rochelle

Anne · 25 June 2023

★★★★★ 5/5

Google

I can’t say enough great things about Rose! Rose went above and beyond the call, in every way, to help us find a property that would suit us. She offered many, many options in different price ranges and different neighbourhoods, and even went so far as pulling out the tape measure to help us measure bedrooms. (Who else would have done that????) She was kind, cheerful, warm-hearted and sincere. She truly wanted to help, not just because it’s her job, but because it’s her nature. Thank you Rose! When we are looking for the next property we will personally call you!

Kayla · 22 January 2017

★★★★★ 5/5

Google

For any prospective seller reading this and contemplating using a cheaper internet agency - don't. Frost's was professional and helpful every step of the way. There was an internet agency on the other side of the chain and had it not been for the proactive and helpfulness of Frost's I am not sure we would have ever completed. Jake was first class in his responsiveness and problem solving without being on the irritating and pushy side of things that agents can often be prone to. I wouldn't hesitate to recommend their services.

Ian · 22 January 2017

★★★★★ 5/5

Google

A massive thank- you to all at Frosts. You made our move as smooth and straightforward as it could possibly be. We were hugely impressed by your effective teamwork. Whoever we spoke to was always fully aware of our current situation and more than happy to talk us through any issue that had arisen. Your approach to progressing the chain was superb. Having Sarah gently, but firmly, prompt all the solicitors along the chain and keep us constantly updated was very reassuring. Thank you everyone- from Neil as initial contact, Stuart and Dan for your thoughtful, knowledgeable and strategic approach and everyone else in the office. You all worked incredibly hard for us. Walking into the office now feels like visiting a group of friends.

Andrea · 22 January 2017

★★★★★ 5/5

Google

Excellect service from Frosts. Our property was rented in 24 hours after it was put on to the market! We were very impressed with their efficiency. Massive thank you to Elizabeth, Rose and the whole letting team. They were very responsive and made sure we were fully informed on the progress. Rose who handled the whole legal process between us and the tenants was very friendly and knowledgeable. She explained every steps patiently and clearly. She had given us lots of useful advice and information. Thank you Rose! I will definitely use Frosts again.

Krista · 22 January 2017

★★★★★ 5/5

Google

Very happy with the warm and friendly service provided by Shelby. She was consistent with sending us properties and her communication was always prompt. Great team and estate agents.

Vanessa · 1 April 2026

★★★★★ 5/5

Google

Dealt with plenty of Estate Agents previously and none have come close to how easy I found working with Frost's. Super communicative throughout and the whole move has gone as planned, on time, and with no surprises. Special mention to Cherry, Sheetal, and Joe who sorted everything for me and kept me up to date throughout the process.

Richard · 21 January 2023

★★★★★ 5/5

Google

Frost's were great at helping us with our rental search, and Emily has been so helpful with the search, viewings, and subsequent rental set up process. She has been very reliable with communications and helping us with any questions we had. Would recommend getting in touch with Emily if you are looking to rent in St Albans.

Georgina · 26 December 2024

★★★★★ 1/5

Trustpilot

Absolutely horrific letting agents

Absolutely horrific letting agents. In renting with frosts (unfortunately) for 2 years, they made everything as difficult and disorganised as possible. They are organising some kind of scam with the company they use for checkout inventories Butterworth Estates- they will find any way imaginable to make deductions from your deposit and bend deposit rules to suit them. The staff seem to have a few brain cells between them and the only one with a bit of sense is Emily. Wouldn’t recommend them to my worst enemy.

Consumer · 11 October 2025

★★★★★ 5/5

Google

I am currently going through securing a rental property through Frost. Darcie is being helping us through out the process. I highly recommend Darcie! Her friendly approach, continuously support it is very much appreciate it. Thank you Darcie for your support!

Lucy · 27 March 2024

★★★★★ 5/5

Google

Our family moved to St Albans just over 3 years ago. Our favourite agents will always be Frosts for their dedication, customer service and good old fashioned manners from the moment you walk into their Chequer Street office you can tell they are 5 star quality. Thank you to Melanie, our dedicated Property Manager, for being so friendly & helpful with any tenancy queries and maintenance.

Fiona · 21 January 2022

★★★★★ 5/5

Google

Really efficient, the team at Frost St Albans are all lovely and always available ! Especially Olly , he explained the whole process, kept in touch with me every time that a new property was corresponding to my description. The process went faster than expected. I highly recommend !

Olga · 23 September 2023

★★★★★ 5/5

Google

Oliver kept us updated throughout the process, worked hard to get us plenty of viewings which has ended up with us getting several offers over the asking price. Would highly recommend Oliver and Frosts to other landlords.

Clare · 26 May 2024

★★★★★ 5/5

Google

Thank you to Frosts for selling my property. They did a great job handling difficult situations and was very professional throughout. Ella, the sales progressor helped us so much on our onward purchase . Helping even more than the agent that I was buying through , who were no-existent in the transaction. Ella is knowledgeable and always gave a unbiased approach with clear options at each situation . Thank you again to all the team !

Robert · 22 January 2019

★★★★★ 5/5

Google

Thank you so much to Tom and all at Frost's who have made our move stress free. Nothing was too much trouble and they were there for us when we needed them to put our minds at rest. We would have no hesitation in recommending Frost's to anyone planning a move. A special thank you has to go to Tom for going out of his way on several occasions to help us out. E & A Maddick

Elizabeth · 22 January 2018

★★★★★ 5/5

Google

My brother & I used Frosts Estate Agents to sell our parents house we can not recommend them highly enough from the beginning with Gareth doing the valuation to the completion we were contacted regularly with updates on viewings and when …

Susan · 22 November 2025

★★★★★ 5/5

Google

These estate agents are very professional and are a real joy to deal with. There has been really good communication and the staff have been more more than helpful in finding a tenant for my flat. Lily, in particular, is so impressive for being so friendly but also exceptionally thorough and efficient. Thank you to everyone.

Ingrid · 21 January 2023

★★★★★ 5/5

Google

The property management person at Frosts, Sheetal Shah, has dealt with all my queries and issue quickly and efficiently, with very little fuss. An issue with a substandard carpet handled with ease. From start of complaint to today where I have a brand new carpet has been barely two weeks. All very seamless. So, thanks Sheetal!

Tony · 21 January 2023

★★★★★ 5/5

Google

My partner and I recently secured a new rental with Frost’s and Sarah was absolutely amazing, she went above and beyond for us. From start to finish, her professionalism, expertise and genuine care for our needs made the entire process seamless and stress-free. I cannot recommend Frost’s and Sarah highly enough!

Francesca · 25 June 2023