Robinsons Spennymoor reviews

★★★★★ 5/5

Trustpilot

Mark at Stockton

Mark,Many thanks for taking on the selling of the above property. When you first came round to talk to us we were very impressed with your professionalism and guidance and we were in no doubt about leaving this in your hands. All the staff have been very friendly keeping us informed about how things were going. It seems to have been a long slog but of course Covid19 got in the way. I was quite surprised at how cheap the houses in that road were being sold for but your advice was quite right. Also, I know the house needed quite a bit doing to it.Many thanks again to you and your staff.RegardsNorrie Earl

Norrie · 8 October 2020

★★★★★ 5/5

Trustpilot

Highly recommend

I bought a property from Robinson’s and their sales progressor, Joy was amazing. She kept in contact with me regularly and was a fountain of knowledge and advice. I would highly recommend Robinson’s.

Miss · 22 June 2020

★★★★★ 5/5

Trustpilot

Very helpful throughout the whoe process

Very helpful throughout the whole process. Joy was the most helpful during a stressful process. I was a first time buyer and didn’t fully understand the process, Joy ensured I understood as well as the nexts steps.

Louise · 26 July 2018

★★★★★ 1/5

Trustpilot

As it is not possible to leave a zero…

As it is not possible to leave a zero star rating I have been forced to make it one star.I have continuously experienced severe issues regarding Robinsons and the staff I have been in contact with. I moved into one of their properties on October 18th,after having previously viewed it on the 11th September 2019.During the viewing a stated a number of issues I wished to be resolved before I moved in. Photographs of these issues were taken and I was given the confidence they would be resolved before I moved in. These consisted of :- A yard full of rubbish.- Only one bin.- A water stain above a window highlighting an issue.- Scuff marks to the kitchen floor and areas of damage.- Damage to the kitchen cupboards. - no fire alarm downstairs. Amongst multiple other issues. Fast forward to moving day. The rubbish was still overflowing in the yard, the flooring and cupboards were still in the exact same state. The rubbish that had also been left discarded throughout the property was still there.Many phone calls later, the rubbish was removed. Found amongst it were needles and bags of human feces. More calls later and a lot of pathetic excuses, as per, I was finally graced with a second bin. Que the water works. Not me, the house. The staining that I had previously pointed out which, made obvious at this point, had not been resolved, had been revived thanks to the weather into a fresh flow of water. This persisted, while it lay neglected, for months. Many many more calls later and a lot of writing, this had large coverage over two main walls and became apparent in other areas of the house....... Throughout winter. The walls also began to sprout their own form of greenery known as black mould. Que the steady and persistent influx of "contracters" (with no actual work in sight for months). At this point it was discovered that there were over 10 holes in the roof and asbestos on the walls and ceiling...... Where the water was continuing to flow through, of course.5 days before Christmas - I was told I may receive a phone call at any point to say I had to move into temporary accommodation straight away. I never received a call.I had to wait until the office was open once more to pick up where we left off. Yes that means yet more calls and messages. In February, nearly 6 months later and after the landlord had admitted he shoved it to the side as unimportant, I eventually got a new roof. Though I was only informed the day before and given not time for this to occur or consideration for the mainly elderly residents or myself. Two cowboys turned up, before they finished with the roof they took out upon themselves to grace me with a new sky light in the form of a hole in my bedroom ceiling. Thanks guys! Which they then proceeded to fill with the old, mouldy soaking wet insulation and leave.You may see a bit of a theme here. Basically this continued. I was then handed a section 21 (for requesting the work be done) which I was still expected to abide during the initial stages of lockdown, again a week before the original moritorium was drawing to a close, and again just before the completion of the second. When I was then furnished with repossession paperwork.I found the staff to be very unhelpful and evasive with the inability to make and support the simple organisation skills needed to provide this area of service. At one point I was told a house was being arranged for me to move into without my knowledge. And that's in between being spoken to and treat as though I was a member of staff. Whilst occupying an uninhabitable property in such a disgraceful condition. The mould was still there when I moved out a year later. I have never had such an abismal experience as a first time customer or been treat so poorly, when a want being fed feeble excuses or just blatantly fobbed off. I had Environmental health involved, the branch manager, regional manager and a couple of members of staff. How many estate agents does it take to fix a house? Or ensure it is safe from the moment a tenant moves in, as is legally established. Answers on a post card.I would never recommend this company to anyone, more likely the exact opposite. 0 stars, would not come here, would not try ever again, would not stop, would keep walking.

Dzintra · 29 September 2020

★★★★★ 5/5

Trustpilot

Have a 5 star rating as I received a 5…

Have a 5 star rating as I received a 5 star service.Email responses were within the hour further viewing requests were confirmed within the hour.Everyone was friendly and polite and eager to help the sale went through within 9 weeks without a hitch, I’d previously bought a different house through I different supplier and 16 weeks later was still waiting on paperwork never mind a completion date so this swift and reliable service was a god send !

Ms · 25 March 2021

★★★★★ 5/5

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Ryan was very friendly and helpful…

Ryan was very friendly and helpful throughout

Rhianna · 4 November 2023

★★★★★ 5/5

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The Durham sales team are great!

The team in the Durham branch have been fantastic. They have offered us invaluable advice and supported through the ups and downs of a house purchase. Many thanks to Ann and the rest of the team.

Tracey · 6 February 2019

★★★★★ 5/5

Trustpilot

Excellent experience

Excellent experience selling through Robinsons very professional and good with advice no problems at all. Sale went through ok and I was kept advised of everything. Would recommend this company completely for buying or selling property.

Hazel · 30 January 2019

★★★★★ 5/5

Trustpilot

MY EXPERIENCE OF SELLING MY PROPERTY WITH ROBINSONS MARTON BRANCH

MY EXPERIENCE OF SELLING MY PROPERTY WITH ROBINSONS, MARTON BRANCH WAS EXCELLENT. RICHARD THE MANAGER AND ELAINE THE SENIOR NEGOTIATOR HELPED ME TO OVERCOME A FEW PROBLEMS ON THE WAY. THEY WENT ABOVE AND BEYOND WHAT YOU WOULD EXPECT YOUR AGENT TO DO.ELAINE KEPT ME INFORM ALL THE WAY THROUGH THE PROCESS. I COULD NOT FAULT THE WAY I WAS TREATED. IT IS A VERY STRESSFUL PROCESS SELLING YOUR PROPERTY, AND WAS RE-ASSURED THAT EVERYTHING WAS GOING WELL.I WOULD WITHOUT ANY HESITATION, TOTALLY RECOMMEND SELLING YOUR PROPERTY THROUGH THE ROBINSONS MARTON BRANCH.

MISS · 28 August 2020

★★★★★ 5/5

Trustpilot

Want to thank all staff at Robinsons…many thanks to you all

Want to thank all staff at Robinsons who have been so helpful and kind and very friendly. They helped a great deal moving into beautiful home many thanks and best wishes to you all we have greatly appreciated your help.

Joanne · 23 August 2024

★★★★★ 5/5

Trustpilot

Robinsons Sedgefield

Robinsons, Sedgefield branch were brilliant when it came to selling our rental property.Ryan, Sharron and Jade were always very helpfull and very professional.Would certainly use them again

Trevor · 29 September 2021

★★★★★ 5/5

Trustpilot

5 star service

I have used Robinsons Estate Agent in Sedgefield for a number of years now. Ryan, Danni and Sharon are always friendly and extremely helpful and nothing is too much trouble for them. I would not go anywhere else for selling or letting a property.

V.Webster · 13 June 2024

★★★★★ 5/5

Trustpilot

What an amazing team at sedgefield…

What an amazing team at sedgefield branch, Ryan Sharon and Danni, the presentation of my property was excellent and was sold within 2 days. I also bought my new property with them, they helped and supported me with both nothing ever to much trouble. Excellent service very efficient and friendly will keep in touch with them when passing shop thankyou.

Susan · 9 June 2023

★★★★★ 5/5

Trustpilot

polite and friendly staff.

We found the staff very polite, especially Alex, Angela, Barbara and Sam as we dealt with them mostly. They were very accommodating when we had queries and got back to us in a timely manner.

Customer · 16 May 2019

★★★★★ 5/5

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I have been very impressed with the…

I have been very impressed with the service and care shown to me by the Robson team. I was never ignored and was given a very personal, caring service (very rare nowadays!). I highly recommend them to you.With very best wishes Susan Lee (client)

Susan · 7 June 2024

★★★★★ 5/5

Trustpilot

Well done team Robinsons!

Ann and Durham team provided open and honest guidance and support to help us through the sales process. The customer service was excellent and the team were friendly and responsive. Well done team Robinsons and thank you!

Gill · 3 October 2024

★★★★★ 3/5

Trustpilot

Effective communication skills need to…

Effective communication skills need to be addressed. I personally don’t believe enough was done and no one got in touch with me every now and again to keep me up to date with their marketing techniques. I have taken my property off the market via email, collected my keys, and not one person has asked me why. That would have been my first job if someone withdrew their property.

Lynn · 14 July 2022

★★★★★ 5/5

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Appraisal Ryan McKenna SEDGEFIELD…

Appraisal Ryan McKenna SEDGEFIELD OFFICE.

Lloyd · 27 October 2025

★★★★★ 5/5

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Robinsons sold our property and helped…

Robinsons sold our property and helped us along the way to chase up inquiries. It was a seamless service from their part even in the middle of a global pandemic. We eventually moved into our new property after a very long 7 months. ( searches took forever). R9binsons offered me a piece of mind when times were tough, they are very professional and I would deffinatly use their services again. Barbara you are a star!

Samantha · 10 August 2021

★★★★★ 5/5

Trustpilot

Fantastic experience of renting from a…

Fantastic experience of renting from a very professional and helpful company. Me and my partner were in urgent need to rent a flat as I am a nurse for the NHS and needed to move out of my family home due to the COVID 19 pandemic. We had the keys to the flat of our choice within 2 weeks, which was fantastic. We were provided with constant updates from very hardworking staff. A big thank you specifically to Clare and the branch manager of Chester Le Street Robinsons who both went the extra mile. An amazing service, would highly recommend.

Jadene · 23 May 2020

★★★★★ 1/5

Trustpilot

Bad Experience!

At first, I sent an enquiring to 12 Fordham road located in Durham using my personal email whether is it available or not? Their response was asking me; what is your occupation? My answer was I am Ph.D student and I am fully sponsored by my government. Their response was unfortunately not available, even though, I found it in all rental website. However, one month later I used my university email address with same details and I sent an enquiring to 12 Fordham road whether is it available or not? This time they said yes, it’s available and I was with Mr. Mason for viewing and everything was great the house was fantastic! We did some negotiate regarding to the rent and some sorts of things. After that I started submitting my application with normal process, I provide them with all my required proofs and documentations in order to speed the application process, unfortunately, I felt they frozen my application until the current landlord response to them. Should I wait until the current landlord response?Clare asked me to provide her with current landlord phone number in order to process the application, however, all the required proofs submitted to her and via the application, I don’t know if she doesn’t trust the documents? I told her I deal with him via email address, I don’t have his phone number, and I said to her this your job not my job to find out his phone number, she said don’t say this my job?????After that I canceled my application because I felt they don’t take my request seriously!!Second, I would thankful to Mr. Mason who deals with me with professional way, he was an amazing guy. Lastly, it is very pad experience to deal with the Robinsons Estate Agent Property, I don't recommend it!!!

Qasem · 16 May 2020

★★★★★ 5/5

Trustpilot

Clare from Crook branch

THANKS to Clair at Robinson she was great, really fast, on the ball. i am really impressed. Keep up the good work.Regards Fenham properties

Junaid · 1 February 2022

★★★★★ 5/5

Trustpilot

Always helpful and kept us up to date…

Always helpful and kept us up to date with any progress during the home buying process. Would recommend, in particular Joy who was always very informative and helpful.

Ellis · 19 May 2021

★★★★★ 1/5

Trustpilot

Moved me into a house full of fleas not…

Moved me into a house full of fleas not a penny compensation had to bin hundreds of pounds worth of clothing and pay for my own hotel for 3 days while they fumigated the place, which didn't take place till way after the compliant was made, the property was below average, the staff are a joke utterly useless and incompetent very dismissive and rude. Still haven't had my deposit back after 7 weeks now supposed to be 2 stay well clear worst Renters in the North East easily!!!

Tarek · 28 April 2020