Robinsons Spennymoor reviews

★★★★★ 5/5

Trustpilot

5 stars and more !

After accidentally locking ourselves out on a Sunday in lockdown AND the coldest snowy day of the year, we were stuck with nowhere to go and had to book into a hotel. Robinsons was closed however I tried to reach the lovely staff as a last option not expecting anyone to reply as it was their day of rest. Luckily a few hours later we got a call from manager Ryan to come and pick our spare keys up. We are so grateful, Robinsons went beyond customer care especially given they were not open ! We were so happy to be home and definitely learnt our lesson about locking ourselves out the house ! Thank you Robinsons 5 star service and thank you for how much you care about your customers !! Megan x

Megan · 8 February 2021

★★★★★ 5/5

Google

Great estate agents every member of staff was top class and they got everything done super quick and easy what more could you ask for

Jack · 17 April 2025

★★★★★ 5/5

Trustpilot

Professional, patient and friendly.

I sold my house with Robinsons Bishop Auckland and I couldn't have asked for better customer service. From my initial conversation with Sam, who gave me sound advice and reassured me about how good his team were, to Natalie who kept me updated every step of the way and helped so much with maintenance appointments whilst I was living out of the area and also Becky who was always a friendly voice passing my messages on. My calls were always returned and my nerves were always settled even through these difficult Covid times. The team is professional, patient and friendly and I wouldn't go anywhere else, they are the best!

Joanne · 29 January 2021

★★★★★ 5/5

Trustpilot

The best in the business

After my property remained on the market unsold with another agent for numerous months, I contacted Robinsons in Sedgefield. Ryan visited my home, took photos and created a very professional virtual tour and floor plan. Within 2 weeks my property was sold. I was updated weekly by Sharon and Jade who have been fabulous all along and always been on hand when I’ve needed help or advice. If I could give this team 100 stars I would. The best I have ever dealt with. Thank you Robinsons Sedgefield, you made what was initially a difficult experience M Swan

Mrs · 29 January 2021

★★★★★ 5/5

Trustpilot

Stacey was excellent throughout the…

Stacey was excellent throughout the purchase process. She always get back to me on time and even when there was a slight delay from the legal team, it was handled very professionally. I will definitely recommend.

Fel · 28 October 2019

★★★★★ 5/5

Trustpilot

An Estate Agent you can actually trust

We have recently had dealings with both the letting and sales sides of Robinson’s. They have been efficient, professional and friendly. They are competitively priced and realistic in their valuations, unlike other estate agents in the local area. Nothing is too much trouble for the staff and when dealing with the letting team they promptly addressed any issues raised by the tenant to reduce the stress of letting. I have had dealings with a number of other estate agents in the local area and feel that Robinson’s is without doubt the best and would have no hesitation in recommending them to family and friends. When selling our property they went the extra mile to ensure the marketing was first class and our property sold on the first viewing for the price they had anticipated. If you want a stress free,professional, high quality service then go to them.

Robert · 23 January 2021

★★★★★ 4/5

Trustpilot

Excellent service!

Excellent service from start to finish keeping me well informed of all issues. The team in Darlington were very friendly and accessible at all times with a sound knowledge of selling houses etc. etc.Would recommend them.

Mags · 17 October 2019

★★★★★ 5/5

Trustpilot

Friendly, helpful and efficient

We purchased out current house through the Sedgefield branch of Robinsons Estate Agent. From start to finish the staff were efficient, friendly and helpful. Sharon and Jade in particular kept us cool and calm through what we found a stressful process, all staff seemed to have full understanding of our situation so it didn't matter who we spoke to when we rang our questions were answered fully. I wouldn't hesitate to recommend them to friends and family and use them again in the future. Thank you to the Team

KB · 17 January 2021

★★★★★ 5/5

Trustpilot

Thank you!

Many , many thanks for your assistance!I'm running businesses in many countries for 24 years now and I want to admit that it is really pleasure to work with comapny like you.You are very engaged and helpful I wish to meet and work only with people like you.Even here in UK, when I make first steps, I have already met dozens of real estate agents and you are really stand out among others.Thank you very much!Marcin Kapuscinski

Marcin · 29 August 2021

★★★★★ 5/5

Trustpilot

robinsons sedgefield

writing this review on behalf of my elderly mother who has recently sold a house through yourselves, Sedgefield branch. My mother has been displaying the earliest signs of dementia an the team have honestly gone above and beyond to advertise and sell my childhood home. Ryan McKenna came out straight away and got the property up and running, marketed to a great standard. A buyer was found quite quickly and shown around by Ryan also. The sale was dealt with from start to finish by Jade and Sharon, who are both extremely helpful and friendly. Thankyou Robinsons for being so easy to deal with and understanding through this tough time.

Elizabeth · 7 January 2021

★★★★★ 5/5

Trustpilot

Racheal is like an Angel

Racheal is like an Angel.She has so much of experience, knowledge and will to help her clients.She has walked 100 extra miles to sort this deal through.A huge thanks to Racheal and her lovely team.

Ss · 4 February 2020

★★★★★ 5/5

Google

Top class service from Sam and all the girls in the office. Made the selling and buying process stress free and kept us updated throughout. 5 stars to Robinson’s Spennymoor, massive thanks to all and definitely recommend.

Daniel · 29 October 2024

★★★★★ 5/5

Trustpilot

Sedgefield branch

I wanted to put in writing how thankful I am to Robinsons Sedgefield Branch. It was the first time selling my home and they made the process so much easier. Sharon, Ryan and Danni are an asset to Robinsons. They were professional, transparent and approachable. I would recommend them to others and would certainly use them again. Thank you.

Sara · 17 August 2023

★★★★★ 5/5

Trustpilot

Thankyou for a great service.

Thanks to Stacey and her team at the Durham City branch who carried out my property sale with great attention and professionalism. I would highly recommend their services.

Jane · 8 October 2021

★★★★★ 5/5

Trustpilot

Good communication from Robinsons

I recently completed a purchase of a house after having to wait close to 8 months since my offer was accepted. Keeping in regular contact with Angela at the Crook office was easy and helped ensure the process went as quickly as it could. She regularly looked for updates which she shared with me, making a big difference and helping me to remain patient. Thank you for the support Angela.

Russell · 12 August 2022

★★★★★ 5/5

Trustpilot

Fabulous from start to finish.

Robinsons have been fabulous from start to finish. The valuation of our property was researched and well informed, the photos were of a very high standard and the team answered any questions we had whenever we called. We were put on the market promptly and we sold our house quickly. In the office, they were very patient answering all of our questions as it was our first time in a chain. I've compared our experience to those of friends who used other estate agents and I genuinely felt that Robinsons were superior in every way, and at a very reasonable cost.

Heather · 4 December 2020

★★★★★ 5/5

Trustpilot

Sedgefield Branch. Ryan and his Team

Ryan, Sharon & Danni in the Sedgefield Branch have been so helpful and explained everything to me as the purchase of my new home has progressed.Which could have been a stressful time, I haven't felt that way at all.Always willing to talk to me and advise.A very professional and friendly team.Communication is paramount, to the smooth process of selling and purchasing your home.Thank you all so much 🤗

Mrs · 28 October 2022

★★★★★ 1/5

Trustpilot

Abnormal behaviour for an estate agent

Durham branch. Impossible to get through to, had to seek out property owner ourselves, they then lied several times about trying to contact us back, landlord said himself we were preferred for the property, finally got through to arrange a viewing, estate agents then didn't turn up for our viewing, when we called upset as partner had taken time off work and lost a whole days wage, they again lied about having tried to contact us to let us know and then claimed the property owner had already accepted an offer, when we contacted property owner he said that that wasn’t true. Bizzare. Basically called myself, my partner and the property owner all liars. Believe the property manager’s name is Danielle.

Hana · 28 November 2020

★★★★★ 5/5

Trustpilot

Joy Cruddas from the Darlington Branch…

Joy Cruddas from the Darlington Branch was brilliant when we bought out first house. She helped us through the various stages and was there when we had a question. nothing was too much bother :)

Mrs · 10 December 2019

★★★★★ 5/5

Trustpilot

Brilliant service from start to finish…

Brilliant service from start to finish . Nothing was a problem from start to finish always there at the end of the phone to help with any queries .Emily and Stacey are a credit to the business always kept me up to date I have used Robinsons in the past although a long time ago I wouldn't hesitate to recommend them .

Karen · 15 May 2023

★★★★★ 4/5

Trustpilot

I chose Robinsons Bishop Auckland to…

I chose Robinsons Bishop Auckland to sell my house because I had a good service from them when purchasing the house. Although the process was slow due to COVID-19 and a delay on the house we were purchasing due to their new build not being ready, this was no fault of Robinsons and they kept us up to date with information they gathered. I had trouble with the company we were buying from and was given contradicting information from them, so when I contacted Robinsons, they were quick to find out what was going on and they let me know what was happening which was great. Sam and Natalie in particular were very helpful throughout and Sam especially always has a friendly and happy manner.

Amber · 13 November 2020

★★★★★ 3/5

Trustpilot

Could have been handled better

The actual sale of the property went well, however my experiences prior to finding a seller were not what I expected: I felt that the property was over-value but was assured that the price was right for both the property and the area. As I didn't hear anything about viewings, I contacted the agents to be told that there were a lot of hits on the internet which showed there was interest - my view was that if the hits weren't becoming viewings, something was wrong and I felt it was the asking price. A buyer did come along but withdrew. I gave it another couple of weeks and again heard nothing. I again contacted the agents and this time the price was reduced at my instigation, and as that still didn't attract prospective buyers, I made a further reduction which the staff agreed was the right thing to do. This had the desired effect - plenty of viewings and a buyer who has now completed the purchase. I felt that had I now contacted the agents and suggested a price reduction, nothing would have happened. I still feel disappointed with the lack of contact from the agents: internet hits are not a good way of judging interest, that can only be done by the number of viewings; staff were not proactive in making contact, that was done by myself. As stated, the sale went well, but I am left with a feeling the whole process could have gone better.

Paul · 2 November 2020

★★★★★ 5/5

Trustpilot

Excellent service throughout the…

Excellent service throughout the purchase of my property. Help was always a phone call away and the estate agents involved in my purchase kept me up to date with everything and provided anything that I needed.

Mr · 11 May 2019

★★★★★ 5/5

Trustpilot

FANTASTIC SERVICE!!

FANTASTIC SERVICE!!! Robinsons were the second estate agent we engaged with to sell our property and their service was excellent from start to finish (wish i'd gone with them from the start). Everything from the initial meeting right through to viewings and then completion. I couldn't have asked for a more focused and dedicated service. The office staff were on top of every element of the sale and helped navigate us through what is traditionally one of life's more stressful events. Highly recommended!!!!

Paul · 14 October 2020