Robinsons Spennymoor reviews

★★★★★ 5/5

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Renting with robinsons

I rented a flat with robinsons for a year. From the start they have been amazing and attentive with anything that i need. Any problems where wrong they would sort it out straight away with out any arguments. Have to say a big thankyou to Clare who looked after my property. She was very professional and talking to her was like talking to a friend if their was any problems she would sort them with out any worries. Its been the easiest renting experience i have had, very professional, open, honest and trust worthy.

Ashley · 27 April 2020

★★★★★ 5/5

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Muchas gracias amigos

Muchas gracias amigos. These guys/gals went over and above the call of duty, always replying to any query promptly and with a dose of good humour. Their valuation of our property was realistic and what we expected.They kept us informed at every stage of the selling process providing great liaison between us and our buyers.They actually sourced a buyer through market knowledge on the first day the house went on the market. Offer and acceptance same day. I know this will not happen for everyone but it's a sign that they know the local market. First class.

Ward · 7 April 2020

★★★★★ 4/5

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Stacey was very helpful

Stacey was very helpful, particularly in how she chased down our buyers solicitors for the local searches near the end of the process. Overall a very good service.

Mr · 24 April 2021

★★★★★ 4/5

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I would recommend Robinsons…

I would highly recommend Robinsons's the advertising was great, and the team were very responsive to showing round prospective buyers and providing feedback. I also used their suggested solicitors who were super, unfortunately I didn’t receive the exact asking price, but wished to proceed for a quicker sale

Rachael · 4 March 2024

★★★★★ 5/5

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We have bought 3 properties via…

We have bought 3 properties via Robinsons stockton on tees. We also have them managed by them and have a 4th which they will manage shortly. Mark and all the staff on sales and lettings have always given us the best service , they are knowledgeable , polite and helpful . We would not think of going elsewhere. We can pop in at any time for anything and they know us and assist us with whatever issue we have. We would and have recommended them whenever we can. They are a brilliant team.

Mr · 17 March 2020

★★★★★ 5/5

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I've used Robinsons for nearly 10…

I've used Robinsons for nearly 10 years, initially as a Letting Agent (as a Landlord), and latterly for the sale of a property. I've never received anything less than first class service. Victoria Quarton in the Ingleby Barwick office has been brilliant; her customer service and advice is second to none, plus her timely and clear, concise communications have been invaluable to me as a customer. I can't recommend these guys highly enough.

Peter · 8 November 2021

★★★★★ 5/5

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Robinsons Ingleby Barwick

After being let down by another agent ,wasting 4 months of my time , I arranged to speak to Robinsons to see what they had to offer. A no nonsense proactive approach to sell my house. They did not disappoint . A great professional team at every stage , first class communication and regular updates on how they were approaching sellers. Special mention to the fantastic Toni who could not do more to assist . House sold. Would highly recommend this branch to anyone.

David · 9 March 2020

★★★★★ 5/5

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New Mummy with a First Time Rental!

As a new Mummy, trying to tackle a new baby and rent my old house was tricky! I am so grateful to Robinson’s for making it easier for me! A lot of the time I was unable to accept phone calls as I was having to sort out baby but I was able to communicate via email which was such a relief! I was able to sign and scan documents over without having to leave my home, they made every part of the process so easy for me and were great when it came to organising viewings for me. They are now fully managing my property and I have two lovely tenants whom Robinson’s are looking after for me, if any work needs doing or there is an issue the girls are brilliant at getting to me straight away and making sure it’s ok to do things. I couldn’t recommend them enough!

Sarah · 7 March 2020

★★★★★ 5/5

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100% the best customer

100% the best customer service I have ever had! Joy is the most polite, professional and caring person. She went above and beyond to sort my house out. I would recommend Robinsons to anyone

Mr · 18 April 2019

★★★★★ 5/5

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Robinson’s Stockton - 5 Star people from 5 star agents!

My first but definitely not my last time using Robinson’s - Stockton Absolutely amazing group of people working here. This was the first time we have bought and sold a property at the same time. Enquiries and issues are always dealt with quickly and professionally. They really do care about their customers. Every member of staff I have spoken to has done everything they can to help with my queries and have helped make moving home so much easier. Things haven’t always went to plan as we were purchasing a Repossession but the staff at Robinsons have went above and beyond to put me at ease and support us through the whole process. I would like to thank everyone there but a particular mention has to go out to Claire (Sales),Lindsey, Rachel, and mark for putting this amazing, efficient team together. Will definitely be using again, and can’t recommend them enough! Thank you again! X

Ross · 11 February 2020

★★★★★ 4/5

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House Sold

Most aspects of Robinsons were great in selling my house - notably the house evaluation and speedy to market setup plus the pay after sale costs really gave a low risk strategy.When the offer came in; I felt I was a little by myself in the negotiation. It was my own pushing for more which was against the advice given to me that gained extra in the sale price. I guess each negotiation is different though and perhaps I was lucky.I must note feedback from my buyer who mentioned Robinsons seemed to prefer to deal with her mother which was disappointing to her.Ultimately, we put the house up for sale with Robinsons and they helped us sell it in a reasonable timeframe which is exactly what we wanted, and we'll always appreciate that.

KB · 7 February 2020

★★★★★ 5/5

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Excellent service from Robinson’s sales…

Excellent service from Robinson’s sales team, from the valuation to accepting an offer, through to completion. I would highly recommend Robinson’s if you are looking to sell your property.

Ms · 23 December 2020

★★★★★ 1/5

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Complain

To whom may concern,I was on my way to see the house on sunday January 19th 2020 and the person in charge to show me the property called me 40 minutes before the appointment (11a.m.) saying that he cannot show me the house cause the tenants are not available before 12 p.m. without explain the reasons.I consider this unacceptable behaviour from both parties since I organised this view almost 1 week ago and there was plenty of time to organise themself and eventually reschedule the viewing.I was already on my way to see the property when i received the call.I organise my journey and I do think people can organise theirs so I found unacceptable and rude and unprofessional what just happened to me.I'd like to remind that everybody in this world have plans during the day so it is ridiculous trying to postpone a viewing 40 minutes before the actual viewing.

Davide · 19 January 2020

★★★★★ 5/5

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Robinsons estate agents Sedgefield …

Robinsons estate agents at the Sedgefield branch, have been amazing with the sale of my late mother’s bungalow. From Ryan’s first visit being so caring, along with Sharon’s jolly nature and being so experienced to Danni being so polite keeping us informed. They have all been very thoughtful and amazing at this sensitive time.

Sandra · 6 October 2023

★★★★★ 5/5

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Fantastic service!

Fantastic service from everyone at the Bishop Auckland branch, with a special shout out to Sam! From start to finish Sam and his team were always on hand to help!

Laura · 31 August 2020

★★★★★ 5/5

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Staff at Robinsons Spennymoor branch…

Staff at Robinsons Spennymoor branch were very professional. They produced a great sale pack which instantly attached interested buyers and within 5 days, a sale was agreed. They kept me up to date throughout the whole sale process, were punctual with their responses and left no stone unturned, often providing communication between myself and the buyer. A great service and I would be happy to use them again.

Mr · 23 June 2022

★★★★★ 5/5

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Excellent help and the highest standard…

Excellent help and the highest standard of customer service from every staff member I dealt with, everyone at Robinson's made my house purchase incredibly straight forward, stress and hassle free from the day my offer was accepted and I was most certainly treated as an individual. Nothing was ever too much trouble and I was kept up to date on a regular basis as to how my purchase was progressing.My particular thanks have to go to Joy, the sales progressor, who was amazing, an outstanding professional, a really lovely lady and a pleasure to deal with.

Philip · 24 November 2019

★★★★★ 5/5

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Katherine Quinton Has been fantastic…

Katherine Quinton Has been fantastic since start. We fist came in via Loui and he was awesome what he said he would do he would and his advice was second to non. But in a tough market you really see the value of a physical estate agent and Robinsons are second to non. Katherine rings me every week and has helped me and support me since our instruction. If you think off using a on-line estate agent then think again the value of real people have a true value well done to Katherine for your constant support x

Roger · 15 November 2019

★★★★★ 5/5

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Brilliant service!

Excellent estate agent they went more than the extra mile to provide a fantastic service to allow me to buy my first home! The girls in the office where always there at the end of the phone to resolve any of my dilemmas and find a solution to anything! I really couldn’t fault them! Totally recommend someone vying with Robinsons Spennymoor!

Lauren · 9 March 2023

★★★★★ 5/5

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A very professional company

A very professional company. Staff knowledgeable and helpful. Joy was a star in the last week, explained the processes and tried to keep me calm.Thank you.

ELAINE · 1 July 2021

★★★★★ 5/5

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Helpful Service

Helpful, friendly and very efficient. Joy kept us informed of progress at all times and personally intervened with solicitors to expedite swift completion. Would recommend this company to anyone contemplating buying or selling.

Mr · 1 May 2019

★★★★★ 1/5

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Appalling letting agents.

On average I called Robinson’s letting agents 3 times a week trying to sort out various problems, namely a shower which during my year of renting their property never produced hot water. As a result of this I developed a medical condition that forced me to move back to my family home for 3 weeks. During this time period I spent a night in A and E and was told that had my condition been left any longer I would have had to have an operation. I had 7 months continuing on this lease, and although I explained how the poor living conditions had resulted in me going into hospital, the shower was never fixed. Luckily, I had friends in other houses who were equally appalled by Robinson’s treatment of me and allowed me to use their showers. I have always maintained my side of the contract. I have always paid my rent on time and respected the property. However, they have not complied with the regulations outlined on the gov.uk renting page, which states that landlords are always responsible for sanitary fittings, heating and hot water. Despite my horrific ordeal, I struggled to get my deposit back. At no point has anyone apologised for the appalling living standards that I have had to endure. I feel completely exploited by this company and would never use them again.

Anonymous · 26 September 2019

★★★★★ 1/5

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Warning to guarantors of student accommodation

The students endured appalling living conditions during their years tenancy; no hot water, freezing conditions, lights not working, black stains on the shower, overgrown garden and house rancid on arrival (including unclean, un-flushed toilet) etc. After complaining, they were informed that the house had been professionally cleaned which we struggle to believe. The letting agents were rude, unhelpful, inefficient and seemingly always out of the office. The only time anything might have been faintly sorted was when parents called, showing a complete disregard for the students who had to live in these awful conditions.The students signed a contract that was never seen by the guarantors. In our circumstance the guarantor contract did not state that the students had signed a joint and several contract. We were informed by the letting agent at the end of the contract, once payments had not been made by some tenants, that due to the joint and several contract we were liable to pay any outstanding rent owed by any of the members living in the property. This felt extremely unfair as we had always paid the full amount on time and were completely unaware of the clause in the contract. After the initial signing, the contract was only made available to the students and guarantors once payments were due. The agency proceeded to withhold the deposits.The fact that they were withholding our money was informed via email and when we tried to call the office multiple times that day, the student coordinator who had sent the email, was seemly unavailable. This added to frustration as we were very concerned that despite having paid our share of the rent, we were suddenly faced with the possibility of having to find a great deal of money to pay for the unpaid rent of other tenants. After multiple phone calls we called at the end of the working day and were told once again that the student coordinator was with a client and we would have to call later. Concerned that we were being ignored and that the coordinator was skirting their responsibility, we said we would hold and wait until she finished with her client. Miraculously, she finished with her client within 20 seconds and was suddenly available to talk. We were told that the students should discuss this amongst themselves, highlighting the company’s idleness once more. It is the agency’s responsibility to ensure that rent is paid, not the other tenants. At no point did we receive an apology for their poor handling of the situation, and the company showed complete disregard for the stress incurred. It’s very disheartening to have been in this position when you have upheld your side of the bargain and paid all your share of the rent. We would never have agreed to be guarantors if we had been aware that it was a joint and several contract, and this information should have been readily available to the guarantors.Many 18/19 year old students will have never signed a contact before, as Robinson’s are aware, so they draw a contract that works greatly in their favour and exploits their naivety. The students were only given one contract to read. As this was a joint and several contract, each student and guarantor should have been given a copy of the contract to read to ensure that each guarantor is happy to guarantee all students living in the property. Robinson’s should have also encouraged students to seek separate legal advice before signing, as its highly probable that they had no idea what a joint and several contract was.Having looked at the directors responses to any complaints regarding the service, it is clear that the director always has a similar response. Rather than listening to the customers and apologising for their experience, they belligerently inform the customer how great the company is. The company’s unwillingness to see any fault and hold themselves accountable for any wrongdoing is why our experience has been so poor. This agency lacks honesty, integrity and morals.

- · 15 September 2019

★★★★★ 5/5

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House Sale In Fishburn, County Durham

I recently sold a property through Robinson's in Sedgefield and would like to personally praise Sharon who worked tirelessly to make sure everything went through.Through the solicitors it became quite an arduous process but Sharon not only diligently dealt with the work expected of the Estate Agent but ended up acting as go between with the buyers, their solicitors, financial advisors and my solicitors. This work was at times lengthy but I was kept well informed and up to date with developments at all times.I would have no hesitation recommending Robinsons to anyone looking to sell their property.

Martyn · 3 September 2019