5/5
Chelsea is the most helpful lady I have encountered here, she is efficient and gets things done, really stands out.
Trusted Agent profile · Southwark
★★★★★
250 reviews across 2 platforms
56 Borough High Street, London, SE1 1XF, Southwark, SE1 1XF
Stirling Ackroyd's office in Southwark, at 56 Borough High Street, is rated 4.4 out of 5 across 250 reviews on two platforms, including 247 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Stirling Ackroyd London Bridge hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
Chelsea is the most helpful lady I have encountered here, she is efficient and gets things done, really stands out.
4/5
It was really challenging finding a property but once I got in contact with this agency, especially Claudiu he showed lots of initiative and effort into helping me which is how I landed my current property. He was very efficient and communicative which really helped speed along the process to secure my flat.
Hi Eliza, thanks for the 4* and great words for Claudiu. We wish you all the best - Claire
5/5
excellent staff, especially samantha. very fast replies and super friendly!!
Dear Tarila, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
I had Daniel Unger help me to look for a flat and he was extremely easy to communicate with, he was detailed and made everything easy. He would reply to messages in no time which made it stress free. Would recommend Daniel as an agent.
Hi Neha, thank you for the great review for Daniel. Wishing you all the very best - Claire
5/5
I had a great experience renting with this office over the past 5 years. Our property manager, Morgan, was always friendly, responsive, and ready to help whenever we needed anything. Would definitely recommend.
Dear Emmanouil, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
Very disappointed with my experience as a renter. I understand that the agents are serving the landlord's interests, but what I have experienced was downright unfair. Stirling Ackroyd messed up the Tenancy start date and they only noticed way after we've signed the agreement. We ended up paying 2 extra weeks of rent because of this. They did an "internal investigation" to find out who's fault it was inside the company but of course they didn't find anything... They were somewhat apologetic but told us that there were other renters in line to take the property, in case we didn't accept the new conditions, and refused to pay those 2 extra weeks FOR AN ERROR THAT THEY MADE. After that they put a lot on pressure on us to decide and quickly contacted us when it was time to receive the move-in moneis. The whole process was a lot more stressful for us than it should have been and they can only get away with these practices because of the current housing crisis. I hope I don't have to interact more with them until the end of my tenancy and will avoid renting from them at all costs from now on.
Dear Henrique Moisés, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Care Team
5/5
Douglas was friendly, professional and knowledgeable. In addition to the property I was interested in, he recommended a few more that were perfect for what I was looking for. When I had questions, he either had the answers or got back to me soon afterwards. He was also very responsive in negotiations with the buyer. I can highly recommend him.PositiveResponsiveness, Quality, Professionalism
Hi there, thank you for the fab 5* Douglas will be thrilled to read your kind words! Thank you for choosing Stirling Ackroyd - Claire
5/5
Florent was our agent when we were renting a new flat in Elephant and Castle. He was patient, informative and not at all pushy. We had a few reference issues and he stepped in to assist. All in all one of my fav agents so far. While any new flats to buy/rent I'm at the victim of where the landlord/seller wants to list with.. but I do hope they use these guys. Highly recommended.
Hi Tristan, thank you for taking the time to leave Stirling Ackroyd such a fab review! thrilled to hear we were able to help when needed and that you would recommend us. When the time comes, please do let us know if we can help secure your next home! - Amber
5/5
Henry was an absolute pleasure to work with. He was extremely helpful throughout the entire process of renting a flat. He was quick to respond to our questions and made the whole experience simple and stress-free. I highly recommend him!
5/5
Danielle was really great helping me get my rental. I believe she went the extra mile in trying to accommodate my specific requirements and fitting me in to a very busy viewing schedule. The comms of all the requirements to secure the rental were also very clear. Thanks
Hi Jamie, thanks for the 5* and lovely words for Danielle. Its great to hear how Danielle supported you while looking for your new home and we wish you all the very best - Claire
5/5
It is not often you get an opportunity to say such glowing things about an estate agents, particularly given how stressful the housing process can be, but I was so impressed by my experience with Stirling Ackroyd that I felt I should do at least something to acknowledge it - like write a review. I have had an especially hard time finding and securing property, due to my own circumstances, and the patience and understanding of Fleur (someone I later found out was in fact an intern!) and her manager, Billy, at the London Bridge office, was the only thing that got me through it. Whether you are a landlord or tenant, these guys will look out for you, and I cannot recommend them enough.
Hi Christian, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Claire
4/5
We had a great experience with Claudiu while viewing the apartment. He is very responsive to our queries and messages. He was also punctual when we view the apartment and was able to arranged the viewing after office hours as this is the only time that worked for us. Very knowledgeable of the property and was able to give us the pros and cons. His professionalism goes above and beyond.
Dear Gaile, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
James Bunce was fantastic to work with. He was able to assist with helping me secure my preferred tenancy very quickly. James went the extra mile to provide all the information I needed to help me make my decision and moved quickly to secure the property on my behalf. I am very pleased with my experience and would highly recommend James and the team.PositiveProfessionalism
Hi Nathan, thank you for the great 5 star review! James and the team will be thrilled to read this! We wish you all the very best - Claire
5/5
Super tenant support from Sam Jackson @ Stirling Ackroyd. Maintenance requests & urgent issues dealt with in a timely manner and with reliable, professional contractors.
Dear Olivier, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
Ross and the rest of the office went beyond our expectations with not only our lease but helping us with our move from the US. I would highly recommend them and would use them again!! Thanks Ross and the Stirling Ackroyd team.
Hi there, thanks for the 5* and great words for Ross and the team. Wish you all the very best and hope that you are settling into your new home well - Claire
5/5
Great experience in the process of visiting and renting a flat with Stirling Ackroyd! Big big thank you to Claudiu, our agent, who has been an absolute gem and went above and beyond to help, chase and follow up with us at every step of the process! Doesn’t happen very often in London :)
Hi Marion, thank you for sharing your great experience working with Claudio to find your lovely new home. Its great to hear and cannot thank you enough for your kind words - Claire
5/5
Claudiu was great and super helpful! Got the whole process moving super fast and I appreciated the help!
Dear Nargis, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Very grateful for Samantha for sorting out people to come and fix parts of the cabinet so quickly and effectively
Dear Louis, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
I have used this company for a number of years to let our flat and they have been excellent .Most recently , I have had the benefit and pleasure of Chelsea Odunlami managing the position . She has been personally and professionally outstanding . An absolute credit to the business .
5/5
From day 1, Claudiu Rosu, our agent, was on the ball with sending us more housing suggestions, all within a stones throw of our original requested property, to be viewed the same day. He spoke very translucency with us about the properties and gave thoughtful opinions about the flats and the local areas. He really helped my girlfriend and I pick the right flat for us and we're very thankful. Would highly recommend to anyone.
Hi Cam, thanks for the great review for Claudiu. We are so happy to hear how you found your lovely new home and we wish you all the very best - Claire
5/5
Stirling Ackroyd London Bridge…. I am a very satisfied customer! I rented a nice one bedroom flat via these property agents. Special thanks to Florent Moulinet (Senior Lettings Consultant) who responds immediately to emails/texts/calls and tries to accommodate tenants with all their requests and needs! Merci Florent!
Hi Alexandros, it great to hear what a satisfied customer you are due to the hard work and expertise of Florent. We wish you all the best - Claire
5/5
Claudiu Rosu, from Stirling Ackroyd Estate Agents, is the best real estate agent I have met so far. Without him I would not have managed to rent the apartment in London where I live with my family now. Very attentive to the client's wishes, showed promptness, seriousness, professionalism, insistence with the landlord and superiors to solve my problems, available at any time for communication, even outside working hours! Thank you very much Claudiu! ! Many thanks to the whole team that worked for me!
Hi Claudia, thank you fot the great review for Claudiu. Wishing you all the best - Claire
5/5
We worked with Claudiu to find an apartment near London Bridge to rent. He was very friendly, helpful and responsive. The process was quick and transparent from initial contact onwards. Would definitely recommend
Hi Darragh, thank you for your feedback and the great 5* Wishing you all the best in your new home - Claire
5/5
Kate is an exceptional communicator & understands her client requirements which is rare in today’s oversaturated sales market. As an executive level business development manager, I am inspired by her energy & attention to detail. Her sense of drive & sincere interest in the best outcome really puts her above all other London agents I have come into contact with.
Hi Ana, it is lovely to hear we were not only able to help but that we were able to exceeded your expectations. It is very kind of you to take the time to leave such a wonderful 5 star review- thank you. Amber
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Tell us what you need and we'll put you in touch. Stirling Ackroyd London Bridge hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.