Ludlow Thompson Canada Water reviews in Southwark

★★★★★ 1/5

Trustpilot

Branch Draker KFH Sloane Square Estate & Lettings

Branch : Draker KFH Sloane Square Estate & Lettings If you are tenants, avoid this agency at all costs! It’s an absolute disaster. During my three years of renting through them, every time I asked for something, I received no answer. However, the one time their bank details changed and my rent payment was delayed by just 48 hours, I immediately got a threatening email! When I moved out of the flat, which had been poorly maintained by the landlord, it took them one whole month to return my £3,000+ deposit. Timeline of events: • Tenancy ended on March 9, with a full professional cleaning carried out by the company recommended by the agency itself. • March 19: WhatsApp from my landlord, “I released the deposit yesterday (Jack).” • March 20: Email from the landlord, “Yes, please do so. I told Jack from the agency already!” • March 23: Email from Jack, “Please liaise with Mr. Dragone to release the full deposit as instructed by Ms. Wesseloh.” • March 27: Email from my landlord, “Let’s bring this to an end, please. I agree to your proposal below.” • April 1: WhatsApp from landlord, “I don’t have time to argue any longer. I’m informing Robert now regarding the release.” • Then another message from the agency - same day - “The landlord has confirmed to proceed with the agreed deduction of £120 + VAT (£144). I have passed this to the post-tenancy team for processing.” • Finally, I received my money back on April 10, more than a month later! The check-out report even stated that the flat was in the same condition as at check-in, except for a few minor carpet stains.  « The bathroom door handle was missing at the start of his tenancy, and the bathroom window appears to be in much the same condition as it was at the start of the tenancy. The toilet I do not see any real difference. The carpet there are some minor additional marks, excluding the marks caused by the door rubbing on the carpet » The only person who truly helped me was Mitchel McKnight, who did his best to mediate between the dishonest landlord and me, thank you, Mitchel! Unfortunately, since their merger with KFH, this agency suffers from a total lack of accountability from the different departments.

David · 1 May 2026

★★★★★ 5/5

Trustpilot

A fantastic experience with the Islington team

I was amazed by how good our experience was working with Jayden Salih and James Ripp from the KFH Islington team. We had a very tricky leasehold sale with all sorts of complexities involved, but they guided as through it and were fantastic from start to finish. They were incredibly efficient and prompt with all their communications, were always available to speak to on the phone, helped with every query we had, and most importantly they kept their promises at every step of the way. They were highly professional in every respect and it really felt like they were working in partnership with us and had our best interests at heart. I can't recommend them highly enough. Thank you Jayden and James!

R · 13 December 2024

★★★★★ 5/5

Trustpilot

Amazing and personalised service from KFH Financial Services

I had the absolute pleasure of working with Lucas to get my mortgage application submitted. He was very attentive, helpful, thoughtful and thorough throughout the whole process. I felt like i could trust him wholeheartedly and he definitely put my mind at ease after having a recent bad experience with another broker at another company. He took the time to explain and go through all the documents with me, as opposed to just leaving me to my own devices, which as a first time buyer i really appreciated. Cannot recommend Lucas enough!!!

Yasmien · 12 December 2024

★★★★★ 5/5

Trustpilot

House Sale

I needed to sell my elderly mother's house in order to pay her care home fees. I chose KFH Wimbledon as they have a strong presence in the area. I was extremely happy with the service I received. From the start and throughout the process all the information and advice I received from Vinay, Linda and Branch Manager, Jimmy was clear and straightforward. Phone calls and emails were answered swiftly. I was lucky that neither I nor the purchasers were in a chain, which meant that the sale went through in less than three months. I would definitely recommend KFH Wimbledon.

Tara · 9 December 2024

★★★★★ 5/5

Trustpilot

Great experience with KFH financial services

We had a great experience working with Sawan, Sharon, and Katarina! Katarina was patient and took the time to explain the different products to us. We then had a seamless transfer to Sawan due to our timelines and we were able to pick up exactly where we left off. Sawan quickly made time for us at a busy period and was instrumental in finding the right product to suit our needs. We really appreciated the honest and helpful advice he provided us, and the thoughtful questions he asked to ensure that we were considering everything. Sawan and Sharon were proactive and were always available to help us throughout the whole process - thanks a lot!

Customer · 9 December 2024

★★★★★ 5/5

Trustpilot

This has been the best agency I’ve used…

This has been the best agency I’ve used since renting. The staff were extremely helpful and supported me throughout the whole process.

Sharif · 18 October 2026

★★★★★ 5/5

Google

Outstanding Service! Made all the difference when looking and buying a property! I would like to extend my heartfelt thanks to Marcus and Nina at KFH Canada Water for their exceptional support throughout my property purchase journey. Their professionalism and dedication truly stood out. At times, the process felt like a "touch and go", but their impeccable coordination ensured everything stayed on track. They also offered genuine advice that made the process much easier and more manageable. Their ability to manage the complexities of the sale with ease and efficiency made a significant difference, and I couldn't be happier with the outcome. I am extremely satisfied with their service and would not hesitate to recommend KFH Canada Water to anyone looking to buy or sell a property. Thank you for making this milestone a smooth and successful experience!

Robert · 2 December 2024

★★★★★ 1/5

Trustpilot

Failings by KFH

Feedback from my Review on here was from KFH: Thank you for sharing your experience with us. We apologise for the lack of clarity regarding the renewal terms and understand how disappointing this must have been. We strive for reliable and supportive service, and your feedback highlights areas where we can improve. Please feel free to reach out to us directly to discuss this further. Why don’t you call me?? I’m happy to discuss your attrocious service. You haven’t even provided a name of someone to speak to. You really read g other reviews do not care about customers.

Sunil · 17 April 2026

★★★★★ 5/5

Google

Manu was really helpful!

Lancelot · 16 March 2026

★★★★★ 5/5

Trustpilot

Brilliant experience

I’ve had a brilliant experience for the last 4 years. Andree wood has been so helpful with anything that needs to be done, and is so prompt in doing it!! Cannot fault her!! Amazing. Please never leave the best there is!! Thanks lovely x

Jo · 15 May 2026

★★★★★ 5/5

Google

I had an excellent experience working with Muguisha Eduardo . From the first phone call to us moving in she was professional . Her communication skills are excellent and she kept us updated every step of the process. I would definitely recommend Muguisha as your agent.

Brenda · 16 December 2025

★★★★★ 5/5

Trustpilot

Great service, highly recommend

I sold my apartment through KFH. It was a really positive experience. I had tenants in the apartment and they worked with them for viewings taking a lot of the stress out of it. Throughout the process, Jayden Salih, our agent was fantastic, he was very good at proactively engaging and where we weren’t getting responses from the buyer’s solicitor he followed up with the buyer to minimise delays. Massive thank you to Jayden for taking a lot of the stress out of the process. Really recommend.

Deirdre · 11 November 2024

★★★★★ 5/5

Google

Seito made this the easiest and stress free service possible. Personable and easy to approach, would recommend to anyone

Ciaran · 15 July 2026

★★★★★ 5/5

Google

My experience with KFH, specifically with Rianna Watson has been phenomenal. From the start Rianna noted our requirements and worked effortlessly to ensure we completed our move in a timely manner. Her attention to detail, agility, proactiveness, politeness and helpfulness has been incredible. By far the best customer service experience I’ve had in a long time. KFH’s Portal is also really good and easy to use and helped a swift referencing and vetting process which led to a swift move in. Once again, many thanks to Rianna, you are awesome! Looking forward to starting my tenancy in a beautiful apartment all thanks to Rianna and the team.

Abduley · 9 November 2024

★★★★★ 1/5

Trustpilot

I began renting a flat with Draker and…

I began renting a flat with Draker and was impressed by their quick responses. However since the merger with KFH I have been very frustrated. They are quick to take their fee and slow to provide service. Waiting nearly two months for KFH to address a matter of reference checking is wholly unacceptable and demonstrates a lack of professionalism. I would suggest thinking twice before using this firm

Chris · 6 July 2026

★★★★★ 5/5

Trustpilot

Great service from Sawan Shah

We had an excellent experience with Sawan Shah as our mortgage broker. They were incredibly helpful from start to finish, always responsive to emails and calls, and kept us in the loop throughout the entire process. Sawan made sure we understood each step, explained all our options, and ultimately found us a fantastic deal that suited our needs perfectly. We felt well-supported and confident thanks to their expertise and dedication. Highly recommend Sawan for anyone looking for a knowledgeable, reliable, and efficient mortgage broker!

Lanya · 4 November 2024

★★★★★ 1/5

Trustpilot

Bought a property from KFH Battersea

Bought a property from KFH Battersea. Only a selection of keys were provided by the office once completion was confirmed. One key was missing and I had to purchase this key for £15 from the buildings reception area. I messaged the agent who confirmed the error also acknowledging not all of the keys had been given when I visited the office. Asked for a refund of £15 due to their error. They refused to give me a refund. What ever happened to customer service!! I will never use this agency again. Extremely disappointed!

Pam · 7 April 2026

★★★★★ 1/5

Trustpilot

Dishonest Staff

We were lied to by a member of staff who told us that the solicitor she recommended was working on all of the new build properties in the development we were buying in. Using a recommended solicitor results in income for KFH. The solicitor was not instructed on any of the properties in the development. When we raised this the member of staff she was defensive and unprofessional. Despite raising a complaint the issue of them profiting from us using the recommended solicitor was avoided. We’ve been told that she didn’t intentionally mislead us. She either told a blatant lie or didn’t fact check the advice she gave. Either is a major concern and we believe that it was a lie. It’s a shame that our experience with this one person was so bad, as on the whole, considering that you’re dealing with estate agents Finan didn’t do too bad a job.

Tara · 27 October 2024

★★★★★ 1/5

Trustpilot

KFH Block Management incompetence

KFH Block Management:We are a block of 18 flats (in KT8) and we were mis-managed by KFH for many years. The start of the change came when we established our own Residents Association in late 2019. This enabled us to really understand where and how our Service Charge funds were being spent. And we found it was not being spent well. In the first 6 months of exercising our rights to inspect the accounts (and the decisions that under-pinned those accounts): we saved almost £12k; a significant proportion of our total Service Charge funds of c£53k pa.Upon further investigation we found clear negligence and incompetence. Firstly, two cleaning contractors had been awarded contracts containing the exact same scope of work. This had been the case for 6 years. Secondly, over £11k was spent without the mandatory Section 20 consultation taking place; and if the the Leaseholders had been consulted these works would not have gone ahead. These issues were escalated within KFH but even after conversation with the Managing Director of the Block Management division no liability was accepted on behalf of KFH for either of these issues. Fortunately the First Tier Tribunal found differently and a liability of around £23k was found in favour of us, the Leaseholders. KFH were then immediately dismissed by the Landlord and we selected the replacement Managing Agent.My advice re KFH: if you are a relatively small block, they are completely unable to deal with you in a fair way; eg you will get their preferred contractors. That is for their benefit, not yours. We have proven that contractors who are local to us can deliver (equal or better) service much more economically than anybody KFH selects. So: if you are a small block: stay away from KFH. If you are larger, I cannot comment. I leave that to you to investigate and make your own decision

Gerry · 25 October 2024

★★★★★ 5/5

Google

Seito was extremely patient, friendly and helpful with explaining. He made my search very comfortable, many thanks Seito!

Mercy · 15 July 2026

★★★★★ 4/5

Trustpilot

First time using KFH

First time using an agent to let out our property and KFH secured a tenant within 1 week.Initially they claimed they have asked 200 people on their books and felt the asking price was high. We stuck with it as we felt we just need the right people. Fortunately Edmund found us the perfect tenant after the first (and only) viewing. There were some minor issues with the listing details, we felt some staff did not have the attention to detail but they were quick to rectify. We were particularly pleased with Edmund, he was professional, responsive and had a can do attitude. Thank you for your help.

Jen · 21 October 2024

★★★★★ 5/5

Google

Recently spoke with Karen as my estate agent, and I can't recommend her enough. From the very beginning, she was incredibly helpful, knowledgeable, and genuinely lovely to work with. She went above and beyond to ensure I understood every step of the process, answering all my questions with patience and clarity. Karen's attention to detail and dedication made the entire experience smooth and stress-free. Her friendly, approachable nature really stood out, making me feel supported throughout. If you're looking for a professional who truly cares about her clients, Karen is the one ♥️

The · 18 October 2024

★★★★★ 5/5

Google

My husband and I were urgently looking for a new place to rent for our family and Karen Rawlings was simply amazing. She is incredibly responsive, kind and professional. We highly appreciated her flexible approach and were specifically grateful to receive updates to our quires the very same or next day. All our concerns were taken into account, any requests were promptly escalated. We were pleasantly impressed by Karen's work with us and could not recommend her enough!

Ekaterina · 18 November 2024

★★★★★ 5/5

Trustpilot

Emma and Heather were an amazing team…

Emma and Heather were an amazing team and really helped us with any questions and concerns. A real perfect team and knowing they’ll be ready to help with and questions we have a long the way is very reassuring.

Matt · 28 January 2026