Ludlow Thompson Canada Water reviews in Southwark

★★★★★ 5/5

Trustpilot

Linda Duffy at KFH handled the sale of…

Linda Duffy at KFH handled the sale of our house in Wimbledon and was excellent throughout. She got us six offers and provided the guidance we needed so we could weigh them properly rather than just chasing the highest number, the buyer we chose was the right one and stayed the course to completion. What stood out most was how proactively she managed the middle of the process. She chased the buyer's side for updates without being asked, spotted when enquiries had gone astray at our solicitor's office and produced the evidence that helped us untangle it, and was consistently quick to come back to us. We were selling while preparing to relocate abroad, and Linda made a genuinely stressful few months a lot more manageable. Would recommend her without hesitation.

Jason · 27 August 2026

★★★★★ 5/5

Trustpilot

Amazing experience

I cannot thank Linda Duffy enough for her incredible support during my recent flat purchase. She went above and beyond at every single step of the process. Linda was always just a phone call or email away, ready to assist with any queries and guiding me smoothly through to completion. If you want a stress-free property purchase with an estate agent who genuinely cares, look no further than Linda!

Andreia · 28 August 2026

★★★★★ 5/5

Google

Great team!! Marcus and his team were professional, responsive, and genuinely helpful throughout the whole process. They kept me updated at every stage and made what can often be a stressful experience feel smooth and straightforward. The viewing process was well organised, and any questions I had were answered quickly and clearly. I especially appreciated how approachable and friendly Marcus and the staff were, it made a big difference. definitely recommend the sale team to anyone looking buy in the area. Their service from start to finish was top notch

ZYNX · 19 March 2026

★★★★★ 5/5

Google

We’re still in the process of purchasing our flat through KFH, but so far the experience has been very positive. Sam Nakanda has been incredibly helpful throughout - always available to answer our questions, show us the property, and provide clarity whenever needed. He’s been especially quick to respond and proactive in getting all the details sorted, which has made the process much smoother. We’ve really appreciated the support so far and look forward to continuing with the purchase.

Niamh · 26 March 2026

★★★★★ 5/5

Google

I’m currently in the process of purchasing a flat through the Canada Water branch, and so far the experience has been very positive. The team has been professional, responsive, and supportive throughout. A special thank you to Ashley, who has been incredibly helpful at every stage so far. He’s always quick to respond to questions, keeps me updated regularly, and makes what can be a stressful process feel much more manageable. Although the purchase isn’t completed yet, I’m very happy with the service to date and would gladly recommend this branch based on my experience so far.

Oleh · 16 March 2026

★★★★★ 5/5

Google

This was my first time dealing with KFH and I couldn’t have asked for a better experience thanks to Yande. From the very first call and property viewings, she was extremely encouraging, patient, and took the time to answer all of my questions clearly. She was always great at following up on my queries and kept me informed throughout the whole process, which made everything feel smooth and stress-free. Yande is truly an asset to the company. My regards and thanks to her for making the whole experience such a positive one.

Warsame · 16 February 2026

★★★★★ 1/5

Trustpilot

A “Fully Managed” Service That Left Me Managing Everything

A textbook example of how a “fully managed” service can become anything but. My property was originally managed by a small independent agency that was responsive, communicative and gave me confidence that my property was being looked after. After the agency was acquired by KFH, the quality of service changed dramatically. There was almost no communication about the takeover, no proper introduction, explanation of what would change or reassurance about continuity. Almost immediately, my rental payments became problematic. Rather than acknowledging how serious this was, I was asked to “bear with them” while KFH resolved its internal issues. Unfortunately, this was only the beginning. Throughout the tenancy, I experienced repeated basic management failures. KFH exceeded agreed spending limits without obtaining my authority. When challenged, they said they believed they had acted in my “best interests.” But a managing agent should not decide that agreed financial limits no longer apply. On another occasion, I was encouraged to replace furniture because KFH told me the tenants intended to renew. Shortly afterwards, the tenants served notice and left. KFH responded that they could not control what tenants told them. That missed the point: I incurred the expense because I relied on advice from my managing agent. Communication between KFH departments also appeared poor. One team handled notices while another discussed renewals, and information was inconsistent. I frequently found myself joining the dots between departments that should have been communicating internally. The clearest example came at the end of the tenancy. I specifically opted out of KFH’s utility-switching service. KFH confirmed in writing that all related actions had been cancelled and that transferring the utilities would be my responsibility. Despite this, the utilities were transferred anyway. KFH later admitted that its utility partner had ignored the cancellation instruction. Yet instead of resolving the problem, KFH told me the transfer could not be reversed and that I would have to deal with the consequences myself. They confirmed the service was cancelled, carried it out anyway, admitted the error was caused by their contractor, and still left me to resolve it. By the end of the tenancy, I had lost confidence in the service. I personally prepared detailed responses supporting proposed deposit deductions with inventories, invoices and written explanations. Despite paying for fully managed property management, I was doing much of the work myself. The adjudication raised further concerns. Evidence requested during the process was apparently not supplied, and some claims failed because supporting evidence I would expect a professional managing agent to obtain or submit was missing. Regardless of whether every claim would have succeeded, a landlord paying management fees should not have to wonder whether their case was presented properly. The formal complaints process was equally disappointing. Each failure received a separate explanation or justification, but nobody appeared willing to acknowledge the overall pattern. Even where KFH accepted mistakes, the practical consequences remained my responsibility. After speaking to several other landlords in the same building, I learned that many had experienced similar problems following KFH’s takeover. I can speak only about my own experience, but those conversations suggested it may not have been isolated. A fully managed service is not cheap. Landlords pay for professionalism, competence, communication and protection of their interests. Instead, I repeatedly found myself chasing updates, correcting mistakes, dealing with suppliers, preparing evidence and managing matters I had specifically paid KFH to handle. The greatest irony is that KFH’s management service created significantly more work for me than it removed. After two years, I am left with one simple question: what exactly were my management fees paying for? Based on my experience, I cannot recommend KFH’s property management service.

Aneta · 15 September 2026

★★★★★ 5/5

Trustpilot

PM Andree is great

My experience with KFH has been made genuinely positive thanks to Andree, the Property Manager. Her professionalism, responsiveness, and deep knowledge, supported by her long tenure, have consistently set the standard. She has been outstanding throughout, ensuring clarity, continuity, and a steady hand whenever needed. To be clear the 5* rating is for her. The wider organisation has areas it can continue to strengthen, Andree’s commitment and reliability have been exceptional. She is the reason our interactions have been smooth and well‑managed, and we are grateful for her support.

D · 7 September 2026

★★★★★ 3/5

Trustpilot

A bad experience with one saving grace

Our experience renting with KFH has been mixed. The initial offer and contracting process for our flat in Balham which we moved into in 2024 went smoothly with great communication thanks to Alize. We then had issues once we moved in with the first property manager we were given, which included not replying to emails or returning phone calls when we reported a broken washing machine and dishwasher. It took two months for our dishwasher to be fixed and three months for our washing machine, at which point we had spent hundreds of pounds and many hours lugging laundry to and from the laundrette. This was finally resolved by senior management in KFH once we filed a complaint. After this, we had a new property manager - Shane - take over. Shane was communicative, friendly, and did things for us in a timely manner from when he took over until after we’d moved out. It was a welcome change from our former property manager, and went a long way to improving our experience with KFH. Thank you Shane! The final nail in KFH’s coffin for us was that they contacted us to start booking viewings of our flat which was for sale, without telling us the property was being sold. The shock and disappointment of finding out that your home is for sale - live, online, and on the market - from someone asking to come view it the next day at 5pm is not one anyone wants, and KFH admitted there’d been a miscommunication and they’d ‘forgotten’ to tell us that our landlords were selling our home (to make clear this was separate of our property manager who did his best for us). My review would be 1 star if it wasn’t for Shane’s property management bringing my rating up. I generally wouldn’t recommend renting with KFH.

Cally · 3 September 2026

★★★★★ 5/5

Trustpilot

★★★★★ Excellent Service from Start to…

I recently sold my property and purchased a new home with the help of Millie Winfield, and I couldn't be happier with the service I received throughout the entire process. When the seller of the property we were purchasing pulled out, Millie helped us find another home. Buying a home can be stressful, but Millie kept me fully informed at every stage, provided clear advice and was always available to answer any questions. She took the stress out of the entire process. What impressed me most was her dedication and commitment to keeping everything moving forward. She proactively liaised with solicitors, buyers, and other parties in the chain, helping to resolve issues quickly and ensuring the transaction progressed as smoothly as possible. Her market knowledge, attention to detail, and excellent communication gave me confidence throughout. I genuinely felt that she had my best interests at heart and went above and beyond to make what can be a challenging process much easier. I would highly recommend KFH to anyone looking to sell or purchase a property. Her hard work, professionalism, and support made a significant difference, and I am extremely grateful for everything she did. Thank you for helping me successfully sell my property and find my new home.

Aydin · 2 September 2026

★★★★★ 5/5

Google

We had a great experience at KFH. Ashley has been incredibly helpful and professional throughout our process. He has clearly dedicated a lot of time and effort to finding the right options for us, and his knowledge of the local area was excellent. His advise has been spot of from start to finish, and we've felt fully supported throughout as we go through the legal work of out deal.

JessicaSim · 26 March 2026

★★★★★ 5/5

Trustpilot

Holly and Caroline are the reason I stayed with KFH

I had a great time working with KFH over the past decade as an overseas landlord. I would say brand and people are what really make a difference there. Holly Ormonde as my Property Manager and Caroline Duvergier as the Regional Branch Director are excellent at their job and have truly looked after my property over the years. Both are highly competent, responsible and efficient, always providing the best solutions / advices at the right time. Holly is always helpful and responsive, resolving issues in a timely manner. Caroline has been at the leadership role for a long time and does a fantastic job overseeing the entire operation, making sure every customer’s request gets answered, no matter big or small. They are the reason I chose to stay with KFH for this long and I will always be grateful for their support and service.

Iris · 14 August 2026

★★★★★ 5/5

Trustpilot

Smooth process.

Selling your home can be hard at times but Matthew from KFH made the whole process easy, from the valuation to the open day he had arranged at my property. He kept me informed throughout and was always on the end of a phone or email if I needed reassurance or information Thank you to Matthew and team.

Thomas · 18 May 2026

★★★★★ 5/5

Trustpilot

Exceptional Service from Andree at KFH

We’ve had a fantastic experience renting our property through KFH, thanks to Andree. She is professional, friendly, and incredibly responsive to any questions or concerns we've had throughout our tenancy so far. Communication is excellent, and it’s clear that Andree genuinely cares about providing a positive experience for her tenants. Any maintenance issues have been dealt with promptly and efficiently, making our tenancy smooth and stress-free. I would happily recommend KFH to anyone looking to rent a property. Thank you, Andree, for making renting such a positive experience!

Emma · 22 July 2026

★★★★★ 5/5

Google

As a first time renter, this process was extremely daunting however Rianna Watson was an incredible person to walk me through the end to end journey and has successfully secured my FIRST rental property! She has been consistently fighting my cause to get me my dream apartment and has really helped make this process as easy as possible for me - thank you Rianna!

Anisha · 16 January 2026

★★★★★ 5/5

Trustpilot

Ella was excellent very professional…

Ella was excellent very professional and highly recommended . Her attention to detail was first class and made some wonderful suggestions Will go to the top for sure

Sergio.chiavarini · 21 September 2026

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience from Bayswater branch. Offer was accepted, I asked for confirmation on flooring (it was being replaced and was TBC) agent agreed to check with landlord. Heard nothing back for 3 days - I called to ask for an update and was told they'd rented to another person instead who didn't ask questions. Valentina the manager was rude and dismissive and hung up on me. I called back to ask them to send me complaints contact - they never did. Called up their regional manager and complained - he was zero help and although said he would follow up - never did. AVOID. they are the type that gives estate agents their bad name.

Dan · 29 April 2026

★★★★★ 5/5

Google

Ashley and Marcus were both outstanding, professional, proactive, and highly effective. They managed to get our sale through in just 5 weeks and achieved a price within 2% of the asking price, which we were really impressed with. Great communication and a smooth process all the way through. Highly recommended. Thank you.

Jacob · 2 April 2026

★★★★★ 1/5

Trustpilot

We rented the 41A property and…

We rented the 41A property and discovered that the landlords parents lived beneath us. They opened a number of our packages and mail and have a camera which films the road and one which films the door in and out of 41A so that they can watch you.We complained a number of times and were ignored by the landlord and the estate agent. It took us over 5 months to secure our deposit, the landlord tried to claim £2177.790 for 'damages' caused by a roof leak that was their responsibility. After going through TDS they only took £130 for 'professional cleaning' which was not on the contract.

Imogen · 14 August 2026

★★★★★ 5/5

Google

Rianna was an absolute pleasure to work with! and always available to answer my questions. Her communication was top-notch, keeping me informed every step of the way. I felt confident and supported throughout the entire process thanks to her expertise and dedication. I'd highly recommend her to anyone looking for a fantastic real estate agent

Stanley · 16 February 2026

★★★★★ 1/5

Trustpilot

If I could give 0 stars, I would

I work for a charity that lets a house through KFH. KFH are bureaucratic, inefficient, and obstructive. Still waiting for a new tenancy agreement (which included a rent rise) five months after one of the old tenants moved out. On top of exorbitant letting fees, they charge for every small task. Convert your tenancy under the Renters' Rights Act? That will be £25 + VAT. Organise an EICR? That will be £35 + VAT admin charge, on top of the cost of the actual EICR. But be warned... once KFH have put tenants in place for you, no other letting agent will touch the property until all of those tenants have left, so you will be stuck in the KFH nightmare with no recourse but to write awful reviews about them while you dream of better letting agents (I use a good letting agent for another charity, so I know they exist).

JR · 4 August 2026

★★★★★ 5/5

Google

Rianna has been absolutely amazing throughout the whole process. She was professional, friendly, and always kept me informed at every stage. She made what can be a stressful experience feel smooth and straightforward. I really appreciated her patience and willingness to help with any questions I had. Thank you, Rianna, for such great service!

Amanda-Rose · 16 February 2026

★★★★★ 5/5

Google

We had an amazing experience working with Rianna Watson! She made the entire process smooth and stress-free. She went above and beyond, even arranging last-minute viewings that fit our tight schedule. If you’re looking for someone efficient and reliable, Rianna is the right person. Highly recommended!

Magdalena · 26 March 2026

★★★★★ 5/5

Google

I highly recommend Rianna Watson to anyone looking for a new home. She was incredibly reliable and professional throughout the entire process. Communication was seamless, and she always kept us updated. Rianna's dedication made a potentially stressful search feel easy and organized. A true professional!

Michal · 26 March 2026