Ludlow Thompson Canada Water reviews in Southwark

★★★★★ 4/5

Trustpilot

Thanking the North Finchley Branch

After attempting to sell my property for the 5th time, I am grateful that it was Liam handling the transaction. He was honest, proactive and responsive to everything that was asked. Even towards the latter end of the sale where there were doubts, his reassurance and experience to get it over the line was invaluable. Thankful to him and also to Sebastian who is head of the branch who helped advise when it was right to get back on to the market and go for the sale. Also side note to thanks to the head of Lettings, Dillon Brown who supported the rental side of things over the past few years.

Anon · 15 September 2026

★★★★★ 5/5

Trustpilot

Completed on our house sale in…

Completed on our house sale in Wimbledon today. Vinnay Patel at the Wimbledon Branch was our main contact. He was great to work with. He has a very calm manner and kept all parties fully informed throughout what turned out to be a long process. He kept our nervous first time buyers on board and answered all their questions speedily and honestly. I imagine they called him many times and he definitely took the pressure off me. I would definitely recommend Vinnay Patel and KFH. All staff I spoke to were friendly, professional and knew the market in Wimbledon very well. I had a few estate agents round to value the property and chose KFH as Linda Duffy (Manager) gave me lots of information on the recent sales in the street and how final sold price achieved which was really helpful. She gave very fair valuation advice and helped market the property quickly and get a quick sale. Glad I chose KFH.

Wimbledon · 21 August 2025

★★★★★ 5/5

Trustpilot

Great support from lettings manager

Nick Di Palma has been my lettings support manager and has been amazing. He is always highly professional, positive, supportive and solutions orientated.

John · 2 April 2026

★★★★★ 1/5

Google

Worst experience and service ever! Extremely Disappointing Experience, Unprofessional Staff and Lack of Support I had a truly disappointing experience with this agency, particularly due to the rude and unhelpful attitude of the staff. Marta, in particular, was incredibly unprofessional throughout the entire process. Despite expressing my financial concerns and waiting nearly a year for a suitable flat, no meaningful support or alternative solutions were ever offered, especially when the originally promised flat was delayed. There was no backup plan, no flexibility, and no urgency to help resolve the situation. I was especially shocked by how dismissive Marta was. She wasted my time by having me complete applications and go through referencing, only to lead me nowhere. It was extremely disheartening and felt like a complete disregard for my situation. It is unacceptable that the option to add a guarantor wasn’t considered just because I live with a spouse. Every applicant’s circumstances are different, and rigid, unsympathetic policies like this only make things worse. Overall, the service was horrendous, poor communication, a lack of empathy, and completely unprofessional behavior from staff who should be there to help. I would not recommend this agency to anyone looking for support and transparency in their housing journey.

Dheena · 9 August 2025

★★★★★ 4/5

Trustpilot

We had some issues at the start. But

We had some issues with our tenancy before and when we first got our property which caused alot of things to be very stressful due to our letting agent but once we were passed on to our property manager, Nick Di Palma things went much more smoothly. He has been a huge help with any issues we have raised so far and has fought for us on a few occasions I believe if he continues to be our property manager he will make us truly love living here with kfh.

Stephen · 4 September 2026

★★★★★ 5/5

Google

Our Agent was Manuel Nieto and he was amazing! He was super attentive, responded immediately and accommodated to our questions and requests! Could not recommend him enough!

Aysu · 16 February 2026

★★★★★ 1/5

Trustpilot

Avoid at all costs

Under KFH’s management, prolonged water ingress caused damp and mould so serious that the council’s Environmental Health team had to serve a statutory notice because necessary works had not been completed. Despite that intervention, remedial works remained outstanding when our tenancy ended. We also endured approximately eight months without a properly functioning shower and a separate roof leak that persisted for around 235 days. This was not one unfortunate delay, but a sustained failure to manage serious defects effectively. Based on our fully documented experience, I strongly warn tenants and landlords against entrusting a property to KFH. If zero stars were possible, that is what I would give. Avoid at all costs.

J · 29 August 2026

★★★★★ 5/5

Google

Ashley was super helpful, knowledgeable and polite during our viewing. I recommend KFH if you are looking in the Canada water area.

Justin · 16 March 2026

★★★★★ 5/5

Google

The KFH Team recently sold my house in Canada Water. The service received was very professional and excellent throughout the process. Advice was objective and consistent with the market together with realistic expectations set as to price …

Hope · 16 October 2025

★★★★★ 1/5

Trustpilot

Poor staff experience

We experienced unacceptably poor service regarding our change of sharer request. Despite providing two months' notice, the change was delayed by an additional 6, 7 weeks. Throughout this period, our numerous phone calls and emails went completely ignored, and staff were consistently unable to assist us. Furthermore, we visited the branch multiple times during posted business hours, only to find it closed. This complete lack of communication and competence caused us significant unnecessary stress. Given this experience, I am extremely dissatisfied with this branch and would strongly avoid using their services again.

London · 10 August 2026

★★★★★ 5/5

Trustpilot

Used KFH mortgage brokers when…

Used KFH mortgage brokers when purchasing a flat. Emma Marsden and Heather Jones were absolutely amazing, Emma was soo incredibly supportive throughout the process, going above and beyond and at the end of the process Heather was constantly checking in with me to know where we were at within the process. Will be recommending them to everyone I know who is looking to purchase a property.

Bethany · 9 November 2025

★★★★★ 5/5

Trustpilot

Thanks to the team at KFH

Thanks to Harry and team at KFH for the professional assistance in renting my property. Harry was excellent, kept me informed throughout the letting process. I was satisfied with the service provided.

Terry · 1 August 2026

★★★★★ 5/5

Google

My experience with the agency was overall very good. Working with Muguisha was especially great, she maintained open communication throughout the process and truly ensured I secured the apartment I wanted. A1 service from her! The only downside was some time management issues with another staff member during the viewing and key handover (not Muguisha’s fault). Overall, a positive experience I’d definitely work with them again.

Indigo · 1 November 2025

★★★★★ 5/5

Google

Overjoyed with new property. Samuel was fantastic throughout the whole process. Very smooth and professional service. Would recommend.

Richard · 16 March 2026

★★★★★ 5/5

Trustpilot

Great service

Maria Sanchez has been absolutely amazing to my property manager. Professional, kind and extremely responsive.

Marco · 2 April 2026

★★★★★ 5/5

Google

I had a great experience with KFH. Rianna was incredibly helpful and supportive throughout the entire process. She was professional, responsive, and kept me informed every step of the way, making everything smooth and stress-free. I really appreciate her hard work and would highly recommend both Rianna and KFH.

Joy · 16 March 2026

★★★★★ 5/5

Trustpilot

Amazing work from Lily Porter

I highly recommend Lily Porter at KFH for helping to resolve an issue we (the tenants) experienced with our landlord. Lily worked tirelessly to ensure our concerns were heard and reassured us every step of the way, keeping in regular contact the entire time until the situation was resolved amicably. Thank you Lily!

Yas · 11 February 2026

★★★★★ 5/5

Trustpilot

These guys always go the extra mile

These guys always go the extra mile, and offer a really phenomenal service, I feel really well looked after by the property manager Auriel and she always communicates promptly, professionally, and has the loveliest energy. It actually brightens up my day. Cant recommend highly enough.

M · 6 August 2026

★★★★★ 4/5

Google

One of the member of KFH Ayo has been incredibly helpful throughout our entire process of renting a property. He consistently kept us updated, answered every question with patience, and went above and beyond to make things as smooth as possible. His professionalism and support made a big difference, and we’re truly grateful for everything he’s done. Highly recommended!

Faryal · 16 December 2025

★★★★★ 5/5

Trustpilot

Property Manager Nick

Property manager Nick at KFH Wimbledon has been amazing. We’ve had various maintenance issues that haven’t been simple to resolve, and Nick’s the first person in the world of renting that we actually feel cares and that we can rely on. Cheers Nick!

Aaron · 21 April 2026

★★★★★ 5/5

Trustpilot

Linda was Fantastic

Linda was personable, trustworthy and knowledgeable. We built up a fantastic rapport and she was always quick to respond. Would recommend. Would use again.

Alfie · 2 September 2026

★★★★★ 5/5

Google

We are extremely happy with Yande’s assistance during are process of moving and finding our new home , as it can be very stressful period she has managed to help us a lot and always be there with answers to our questions and the staff from the office anytime you call them they are very welcomed to help straight away. Excellent service from the entire team.

Kate · 16 February 2026

★★★★★ 5/5

Google

KFH did a great job selling my flat. Marcus and Samuel were very efficient and helpful all along through the process.

Janet · 16 January 2026

★★★★★ 5/5

Trustpilot

Lily has been great

Lily has been great: speedy, attentive and very diligent. A great service

Feisal · 30 March 2026