Trusted Agent profile · Southwark
★★★★★
2,090 reviews across 3 platforms
Unit 2, Montreal House, Surrey Quays Road, London, SE16 7AQ, Southwark, SE16 7AQ
Ludlow Thompson's office in Southwark, at Unit 2, is rated 4.4 out of 5 across 2,090 reviews on three platforms, including 343 Google reviews rated 4.7.
343
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
1,737
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Ludlow Thompson Canada Water hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
TrustpilotAndree is fantastic
Andree is fantastic, attentive and liaises really well between myself and the Landlord.
Thank you for your kind words, Sarah. We are glad to hear that Andree provided attentive support and effectively communicated between you and the landlord. Please reach out if you need further assistance; we are always here to help.
1/5
TrustpilotPoor staff experience
We experienced unacceptably poor service regarding our change of sharer request. Despite providing two months' notice, the change was delayed by an additional 6, 7 weeks. Throughout this period, our numerous phone calls and emails went completely ignored, and staff were consistently unable to assist us. Furthermore, we visited the branch multiple times during posted business hours, only to find it closed. This complete lack of communication and competence caused us significant unnecessary stress. Given this experience, I am extremely dissatisfied with this branch and would strongly avoid using their services again.
5/5
TrustpilotUsed KFH mortgage brokers when…
Used KFH mortgage brokers when purchasing a flat. Emma Marsden and Heather Jones were absolutely amazing, Emma was soo incredibly supportive throughout the process, going above and beyond and at the end of the process Heather was constantly checking in with me to know where we were at within the process. Will be recommending them to everyone I know who is looking to purchase a property.
5/5
TrustpilotThanks to the team at KFH
Thanks to Harry and team at KFH for the professional assistance in renting my property. Harry was excellent, kept me informed throughout the letting process. I was satisfied with the service provided.
5/5
GoogleMy experience with the agency was overall very good. Working with Muguisha was especially great, she maintained open communication throughout the process and truly ensured I secured the apartment I wanted. A1 service from her! The only downside was some time management issues with another staff member during the viewing and key handover (not Muguisha’s fault). Overall, a positive experience I’d definitely work with them again.
5/5
GoogleOverjoyed with new property. Samuel was fantastic throughout the whole process. Very smooth and professional service. Would recommend.
Thank you Richard for sharing your fantastic experience with us. We are thrilled that Samuel provided you with such a seamless and professional service. Our knowledgeable team is always here to support you, so please reach out if you need any further assistance.
5/5
TrustpilotGreat service
Maria Sanchez has been absolutely amazing to my property manager. Professional, kind and extremely responsive.
Thank you for your kind words, Marco. We are thrilled to hear that Maria has been professional, kind, and responsive. If you need anything further, please feel free to reach out to us.
5/5
TrustpilotAmazing work from Lily Porter
I highly recommend Lily Porter at KFH for helping to resolve an issue we (the tenants) experienced with our landlord. Lily worked tirelessly to ensure our concerns were heard and reassured us every step of the way, keeping in regular contact the entire time until the situation was resolved amicably. Thank you Lily!
5/5
GoogleI had a great experience with KFH. Rianna was incredibly helpful and supportive throughout the entire process. She was professional, responsive, and kept me informed every step of the way, making everything smooth and stress-free. I really appreciate her hard work and would highly recommend both Rianna and KFH.
5/5
TrustpilotSawan is a 10/10
Sawan was easily the most competent and reliable person in our whole property purchase process. He is super responsive, extremely organized and thorough, cannot recommend him enough.
Thank you for sharing your experience, Agnes! We are thrilled to hear that you found our support reliable and knowledgeable throughout your property purchase. If you have any further thoughts to share, please feel free to reach out to us.
5/5
TrustpilotThese guys always go the extra mile
These guys always go the extra mile, and offer a really phenomenal service, I feel really well looked after by the property manager Auriel and she always communicates promptly, professionally, and has the loveliest energy. It actually brightens up my day. Cant recommend highly enough.
Thank you, M Sinclair, for your wonderful feedback. Your recommendation means a lot to us as we strive for truly successful outcomes with our local expertise.
4/5
GoogleOne of the member of KFH Ayo has been incredibly helpful throughout our entire process of renting a property. He consistently kept us updated, answered every question with patience, and went above and beyond to make things as smooth as possible. His professionalism and support made a big difference, and we’re truly grateful for everything he’s done. Highly recommended!
4/5
TrustpilotOn the whole I had a positive…
On the whole I had a positive experience dealing with KFH. Having had my flat on the market for over a year with no buyers I was recommended KFH. My two main contacts were Ellis Cruise and Joe Newson. They were very quick and frank about the what my flat would actually sell for and were quick and efficient in getting it on the market and finding a buyer. Although the process itself took much longer than I and they anticipated and the actual price achieved was below my expectation, I think they did everything they could to complete the sale and kept me well informed throughout. I am happy to recommend them.
5/5
TrustpilotLinda was Fantastic
Linda was personable, trustworthy and knowledgeable. We built up a fantastic rapport and she was always quick to respond. Would recommend. Would use again.
5/5
GoogleWe are extremely happy with Yande’s assistance during are process of moving and finding our new home , as it can be very stressful period she has managed to help us a lot and always be there with answers to our questions and the staff from the office anytime you call them they are very welcomed to help straight away. Excellent service from the entire team.
Thank you so much for your kind words, Kate Mazhi! We are thrilled to hear that Yande provided you with excellent support during your moving process and that our team was always there to help.
5/5
TrustpilotAndree is always a pleasure to deal with!
Andree is always quick to respond to any questions I have and deals with them efficiently. She's always cheerful and friendly on the phone and feeds back any information to me.
5/5
GoogleKFH did a great job selling my flat. Marcus and Samuel were very efficient and helpful all along through the process.
Thank you so much for your wonderful review, Janet. We are delighted to hear that Marcus and Samuel provided you with such efficient and helpful service while selling your flat. We look forward to supporting you again in the future.
5/5
TrustpilotLily has been great
Lily has been great: speedy, attentive and very diligent. A great service
Thank you so much for your kind words, Feisal. We're thrilled know that you were provided with speedy, attentive, and diligent service. Your feedback inspires us to continue delivering quality and trustworthy support, and we can't wait to welcome you back soon!
5/5
Trustpilot100% recommend KFH West…
I wholeheartedly recommend KFH West Wickham. Laura is a stand out professional and she and the team work hard - they delivered in every respect from start to finish. I've sold a few properties in my time but never had service so good from an estate agent - responsive, great marketing and fantastic communication! Thank you to Laura and team.
5/5
TrustpilotMaria Sanchez has been excellent
Maria Sanchez has been excellent: very responsive and takes ownership.
Thank you for your kind words. We truly appreciate your feedback. We're delighted to hear that Maria has been so responsive and has taken ownership of your needs. Our team is committed to delivering quality results and supporting our clients every step of the way. If you have any further thoughts to share, please feel free to reach out to us.
5/5
TrustpilotWest Wickham branch
West Wickham branch. Laura and her team including Holly, Harry and Emma were excellent! Very friendly, knowledgeable and efficient. Gave great advice and managed the whole process really well. Thank you!
5/5
GoogleI’d like to give a big thank you to Muguisha Eduardo in Lettings, who has been incredibly helpful throughout my property search. She’s been efficient, friendly, and always quick to respond, making the process smooth and stress-free. Her great customer service and professionalism have really stood out, and I genuinely appreciate all her support.
1/5
TrustpilotExtremely poor service
My experience with the Canada Water branch was incredibly frustrating, easily the worst I’ve had with a letting agent. From the start, the process was chaotic and poorly managed. We were left waiting for over an hour with no real communication, and even after more than six weeks, the agreement still wasn’t finalized. The agents came across as disorganized and lacked basic ownership of the process. I had to repeatedly chase for updates and push things forward myself, which is completely unacceptable. Overall, a very disappointing experience and far below what you’d expect from a professional service.
5/5
TrustpilotAmazing experience from start to finish…
Amazing experience from start to finish - thank you for all your support. So excited to move in! Thank you Melissa and team!
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Tell us what you need and we'll put you in touch. Ludlow Thompson Canada Water hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
