Ludlow Thompson Canada Water reviews in Southwark

★★★★★ 5/5

Google

We are extremely happy with Yande’s assistance during are process of moving and finding our new home , as it can be very stressful period she has managed to help us a lot and always be there with answers to our questions and the staff from the office anytime you call them they are very welcomed to help straight away. Excellent service from the entire team.

Kate · 16 February 2026

★★★★★ 5/5

Trustpilot

Andree is always a pleasure to deal with!

Andree is always quick to respond to any questions I have and deals with them efficiently. She's always cheerful and friendly on the phone and feeds back any information to me.

Paula · 9 July 2026

★★★★★ 5/5

Google

KFH did a great job selling my flat. Marcus and Samuel were very efficient and helpful all along through the process.

Janet · 16 January 2026

★★★★★ 5/5

Trustpilot

Lily has been great

Lily has been great: speedy, attentive and very diligent. A great service

Feisal · 30 March 2026

★★★★★ 5/5

Trustpilot

100% recommend KFH West…

I wholeheartedly recommend KFH West Wickham. Laura is a stand out professional and she and the team work hard - they delivered in every respect from start to finish. I've sold a few properties in my time but never had service so good from an estate agent - responsive, great marketing and fantastic communication! Thank you to Laura and team.

Mrs · 31 October 2025

★★★★★ 5/5

Trustpilot

Maria Sanchez has been excellent

Maria Sanchez has been excellent: very responsive and takes ownership.

An · 2 April 2026

★★★★★ 5/5

Google

Seito Smith was so friendly and helpful while showing the property and even during the entire process.

Lakshmi · 24 September 2026

★★★★★ 5/5

Google

I’d like to give a big thank you to Muguisha Eduardo in Lettings, who has been incredibly helpful throughout my property search. She’s been efficient, friendly, and always quick to respond, making the process smooth and stress-free. Her great customer service and professionalism have really stood out, and I genuinely appreciate all her support.

Catherine · 16 December 2025

★★★★★ 5/5

Trustpilot

West Wickham branch

West Wickham branch. Laura and her team including Holly, Harry and Emma were excellent! Very friendly, knowledgeable and efficient. Gave great advice and managed the whole process really well. Thank you!

Richard · 19 June 2026

★★★★★ 1/5

Trustpilot

Extremely poor service

My experience with the Canada Water branch was incredibly frustrating, easily the worst I’ve had with a letting agent. From the start, the process was chaotic and poorly managed. We were left waiting for over an hour with no real communication, and even after more than six weeks, the agreement still wasn’t finalized. The agents came across as disorganized and lacked basic ownership of the process. I had to repeatedly chase for updates and push things forward myself, which is completely unacceptable. Overall, a very disappointing experience and far below what you’d expect from a professional service.

Ganeshsingh · 4 June 2026

★★★★★ 5/5

Trustpilot

responsive property manager

Parham Hashemi was responsive and helpful in helping resolve a property issue.

Pear · 15 October 2026

★★★★★ 5/5

Google

I had the pleasure of selling my property with Ashley at KFH Canada Water he was professional and helpful throughout the sale of my tenanted property. He kept me informed at every stage and generated a great amount of interest, resulting in multiple offers and a sale above the asking price. I was extremely pleased with the outcome and would highly recommend him.

Lynette · 24 September 2026

★★★★★ 5/5

Trustpilot

Amazing experience from start to finish…

Amazing experience from start to finish - thank you for all your support. So excited to move in! Thank you Melissa and team!

Radhika · 30 July 2026

★★★★★ 1/5

Trustpilot

Useless incompetent company

Useless incompetent company. They screwed up paperwork at beginning of tenancy. Then try and blame landlord saying we didn’t read paperwork, nothing about their own incompetence and failure to audit their own staff. They refused to provide legally obligated paperwork. They withhold money. They refuse to resolve. Their customer service is incompetent and doesn’t respond and doesn’t resolve. Their executives hide behind complaints processes and doesn’t actually know what they are talking about, spouting incorrect illegal drivel. They shared private banking details to third parties and kept them visible for over one month. They attempted to force commission on 24 month tenancies that don’t exist. Their only response to anything is forcing ‘upsells’ constantly and breaking laws. They are a shameful company. Avoid them at all costs.

· 27 May 2026

★★★★★ 5/5

Trustpilot

The team at KFH Kennington

The team at KFH Kennington were extremely helpful. Specifically Ella, whom supported me throughout the entire process. From start to finish, Ella was extremely professional and friendly. Her expertise and dedication made what could have been a stressful experience feel smooth and manageable.

Rosie · 27 February 2026

★★★★★ 5/5

Google

From the very start of the process of selling my flat in Rotherhithe; Samuel, Marcus and the KFH Canada Water team were incredibly helpful and responsive. They are proactive and knowledgeable about all aspects of the market; which is invaluable right now. Compared to other experiences I have had with estate agents around SE16, this was 5 stars +; I would strongly recommend working with the KFH team if you're considering selling or renting in the area.

Andrew · 15 June 2026

★★★★★ 1/5

Trustpilot

Poor service across a number of branches

I’ve been to a number of viewings across different branches and the overall service I’ve received has been consistently poor. Staff don’t give you much time and are quite blunt. Given this is a role requiring people skills, more training is required of staff. There’s also the sensitivity of buying a home which is often overlooked. The process of putting in an offer is quite long and they don’t discuss with you, they just send you a link.

SK · 3 June 2026

★★★★★ 5/5

Google

I had a great experience with KFH Canada Water, especially working with Rianna Watson, Lettings Assistant Manager. She was extremely patient, professional, and supportive throughout the entire process. Rianna took the time to answer all my questions and made everything smooth and stress-free. Highly recommend the team if you’re looking for efficient and reliable letting services!

ANDREW · 16 March 2026

★★★★★ 5/5

Trustpilot

KFH Beckenham/Jesse Jacobs

I would like to say thank you to Jesse Jacobs at KFH Beckenham for all his support through out the whole process of renting the property very quickly. He was very helpful and straightforward. He was able to fulfill our needs with a good result. Thank you Jesse. Kind regards from Stella N.

Stella · 8 November 2025

★★★★★ 1/5

Trustpilot

Branch Draker KFH Sloane Square Estate & Lettings

Branch : Draker KFH Sloane Square Estate & Lettings If you are tenants, avoid this agency at all costs! It’s an absolute disaster. During my three years of renting through them, every time I asked for something, I received no answer. However, the one time their bank details changed and my rent payment was delayed by just 48 hours, I immediately got a threatening email! When I moved out of the flat, which had been poorly maintained by the landlord, it took them one whole month to return my £3,000+ deposit. Timeline of events: • Tenancy ended on March 9, with a full professional cleaning carried out by the company recommended by the agency itself. • March 19: WhatsApp from my landlord, “I released the deposit yesterday (Jack).” • March 20: Email from the landlord, “Yes, please do so. I told Jack from the agency already!” • March 23: Email from Jack, “Please liaise with Mr. Dragone to release the full deposit as instructed by Ms. Wesseloh.” • March 27: Email from my landlord, “Let’s bring this to an end, please. I agree to your proposal below.” • April 1: WhatsApp from landlord, “I don’t have time to argue any longer. I’m informing Robert now regarding the release.” • Then another message from the agency - same day - “The landlord has confirmed to proceed with the agreed deduction of £120 + VAT (£144). I have passed this to the post-tenancy team for processing.” • Finally, I received my money back on April 10, more than a month later! The check-out report even stated that the flat was in the same condition as at check-in, except for a few minor carpet stains.  « The bathroom door handle was missing at the start of his tenancy, and the bathroom window appears to be in much the same condition as it was at the start of the tenancy. The toilet I do not see any real difference. The carpet there are some minor additional marks, excluding the marks caused by the door rubbing on the carpet » The only person who truly helped me was Mitchel McKnight, who did his best to mediate between the dishonest landlord and me, thank you, Mitchel! Unfortunately, since their merger with KFH, this agency suffers from a total lack of accountability from the different departments.

David · 1 May 2026

★★★★★ 5/5

Trustpilot

I recently bought a property through…

I recently bought a property through KHF and the experience was pleasant. I would like to thank Linda for being extremely helpful, responsive and supportive throughout the entire process providing clear guidance along the way. Linda, Jimmy and Vinay were thorough, proactive and professional and would definitely recommend their services.

Meghana · 30 November 2025

★★★★★ 4/5

Trustpilot

Good. And not so good.

So, I’ve hesitated to review as overall the sales people seemed good and committed and my property sold quite quickly for not too far below asking. However, there were some mistakes along the way I should mention. The sales team told me that, strangely and very unusually, they had had hardly any response from the internet launch and all the views they conducted were clients they already had. That made me feel bad. Then, once the property was under offer the local council queried the fact that the estate agents had advertised the flat as ground floor instead of first floor. This would have put buyers off, it being an ex council properly on an urban estate. Also as a ground floor you might expect a garden or terrace which it did not have. Would I have achieved asking if they hadn’t been so careless? I don’t know. The other strange thing was that when the offer was made the agent phoned saying he had “very good news”. But it was a £24,000 below asking! Good news? The same people later bought the flat for £7,000 below asking so I’m glad I didn’t take his advice to accept the first “good news” offer.

Liz · 21 December 2024

★★★★★ 1/5

Trustpilot

Terrible experience renting

They told me on the day I collected my keys that the toilet was broken (which they knew about the week before) and suggested "maybe there's a local gym or something I could use in the meantime". There was a ton of issues I had to raise when moving in, they were already aware of the majority of them, yet were incredibly slow at getting them resolved. It took 6 weeks to get my mailbox fixed (no access to post until then) and 7 weeks to fix my shower. Other issues remain outstanding. Communication is generally very poor, lack of urgency and the property manager is very blasé about dealing with tenant issues, regardless of how much they inconvenience you. Avoid if possible.

Mark · 21 December 2024

★★★★★ 5/5

Trustpilot

A fantastic experience with the Islington team

I was amazed by how good our experience was working with Jayden Salih and James Ripp from the KFH Islington team. We had a very tricky leasehold sale with all sorts of complexities involved, but they guided as through it and were fantastic from start to finish. They were incredibly efficient and prompt with all their communications, were always available to speak to on the phone, helped with every query we had, and most importantly they kept their promises at every step of the way. They were highly professional in every respect and it really felt like they were working in partnership with us and had our best interests at heart. I can't recommend them highly enough. Thank you Jayden and James!

R · 13 December 2024