Trusted Agent profile · Southwark
★★★★★
2,152 reviews across 3 platforms
Unit 2, Montreal House, Surrey Quays Road, London, SE16 7AQ, Southwark, SE16 7AQ
Ludlow Thompson's office in Southwark, at Unit 2, is rated 4.4 out of 5 across 2,152 reviews on three platforms, including 402 Google reviews rated 4.7.
402
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
1,740
Reviews on Trustpilot
Business-wide
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Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
TrustpilotMortgage advisor - Kevin
I worked with Kevin for my mortgage and he was very helpful, despite multiple issues. He would reassess all of the options to find me the best rate at the time. He made the process a million times less stressful. Thanks Kevin :)
5/5
TrustpilotBrilliant service I highly recommend.
I worked with the Streatham branch of KFH who had sold my flat to me 36 years ago. They were superb, sold my flat for me, off market, in 4 days and the sale was complete in 8 weeks, I couldn’t ask for a smoother process. I worked with Caitlin who knew all the right buyers, kept in constant touch and offered me great advice, kept the process moving along, and worked closely with me till the sale was complete. KFH had my complete confidence throughout. I also recommended them to my neighbour who has now also sold her property. A brilliant outcome.
5/5
GoogleSeito has been great at sorting out our future flat! Would recommend
5/5
GoogleSeito! He was amazing! Answering all our questions and being verily polite and thorough. Very helpful and patient and good at his job. Extremely pleased with the service
Thank you for sharing your experience with Seito. We are delighted to hear that our team member was knowledgeable, polite, and thorough in addressing your questions. We appreciate your feedback and look forward to assisting you again in the future.
5/5
TrustpilotI have been satisfied with the service…
I have been satisfied with the service provided in managing my rented property by Andree Wood. Communication has been clear, and any maintenance matters have been handled in a timely and practical way. Overall, the management has been reliable, and I appreciate the consistent approach taken.
Thank you for sharing your experience, Tara. We are pleased to hear that our communication has been clear and that maintenance issues have been resolved promptly. We strive to deliver quality results and remain supportive of our clients' needs.
1/5
TrustpilotA More honest approach to Landlords
KFH approach to Landlords is a similar a\pproach that bad landlords have to tenantsHaving agreed a % a different amount was put on the portal for us to sign on two different occasions.One tenant vacated our property so the other tenant could share with his girlfriendThe tenant had been at the property for 3 years and KFH were collecting commission every 3 months, Despite having agreed to continue the arrangement in writing they took a years commission from the rental and have refused to return it quoting" this is our standard practice" Do not deal with them via their portal get everything emailed in a PDF file
5/5
TrustpilotOutstanding service from KFH Chislehurst
The KFH office in Chislehurst has been absolutely brilliant in helping me with my rental property. From beginning to end - helping to find the right property, managing my tenancy and helping me to move out at the end of my tenancy - everything has been excellent. I would like to thank Anita in particular - she has gone above and beyond what I could possibly have hoped for: always super-helpful and kind. She has been a true star.
5/5
TrustpilotThe team at KFH Chiswick were…
The team at KFH Chiswick were exceptional. Liam stood out for his warmth, authenticity, expertise and genuine passion for our property. His advice was clear and sensitively delivered. Craig handled the day to day viewings and delivered an agreed sale, above asking price, in under two weeks. The whole team were polite, extremely responsive, on top of the details and hustled on our behalf to get the deal done. All in, we went from offer acceptance to completion in 8 weeks, which was very fast. We had some issues with the solicitor acting on behalf of our buyer who created some additional stress due to a late funds transfer (the day of the move). Whilst this wasn't KFH's fault, it was a KFH recommended solicitor. Luck of the draw I guess. KFH handled the hurdles and stress this introduced admirably and in the end we exchanged and completed successfully on the same day. It was a white knuckle ride with everyone driving hard. I would question KFH on who they recommend if your buyer uses their referral service. Overall, this was a blip and I recommend KFH Chiswick without hesitation. A great service at a highly competitive price delivered by genuinely lovely people. My opinion of estate agents is forever transformed. Bravo.
1/5
TrustpilotAbsolutely horrendous customer service
Absolutely horrendous customer service. We had a viewing BOOKED AND CONFIRMED for 6.25pm. We turned up at 6.20pm. Nobody was at the property. We rang and were told the viewings had finished for the day. On top of this, we were also told 'It's 6:32 you are late' without being asked when we arrived or any understanding. We were sent a video of the property and told if we liked it to offer by 8am the next morning. Absolutely shocking. We also emailed the estate agent about the viewing and asked what happened and never received a response. All they cared about was that other people had seen the property and they knew they would be getting an offer. No consideration for me and my partner adjusting work arrangements, travelling to the property, to then be stood up and not be given the chance to view. No follow up to us contacting them either. Very, very poor experience. Disappointed but not surprised by the sheer incompetence.
5/5
TrustpilotExcellent Service
We recently sold our flat in Raynes Park through KFH. They had been managing the rental of it very effectively for many years. Mohammed Bhatti in the Lettings Branch gave us really valuable assistance in completing the tenancy. Alex Singh, Pippa Warren-Evans, Robert Wareham and colleagues in the Sales Branch worked really hard to complete the sale within our deadline, guiding us through a complex process made more complicated due to our living in the US. They all went above and way beyond in putting the flat on the market, finding our buyers and helping us through the final stages of the sale just before Christmas. It's hard to express just how helpful, available and committed they all were in getting a sale for us. We strongly recommend the Raines Park office of KFH and the wonderful staff there without hesitation.
5/5
TrustpilotI’ve worked with Fred on multiple…
I’ve worked with Fred on multiple occasions, and each time he has proven to be an excellent mortgage advisor. He is diligent, thorough, and always keeps your best interests at heart. For my recent home purchase, Fred went above and beyond by revising my mortgage offer several times to ensure I secured the best possible rate in a highly competitive market. I highly recommend Fred for anyone seeking expert mortgage advice.
5/5
TrustpilotFantastic mortgage advisor
Katarina is a fantastic mortgage advisor. My situation is a little more complex as I'm self-employed and had only been doing this full time for 1 year. Katarina was very thorough and discussed all mortgage options with me, as well as my business goals, so we could find the mortgage best suited to me now and in the future. I spoke to a few mortgage advisors before Katarina and she was a stand-out. 12/10 recommend.
5/5
TrustpilotGreat experience with KFH Highgate mortgage advisor
We had a great experience with KFH Highgate and especially Sawan, Sharon and Ravi who secured us mortgage on our first property. We worked mostly with Sawan Shah and he was really helpful and and responsive through all stages of our property search, and offers on multiple properties.He was very detailed and helpful in the initial stages, explaining us in great details all the requirements from mortgage lenders, what should we focus on to present ourselves as attractive borrowers, and what are strong and weak points of our financial situation. We sent out multiple offers on different properties, and Sawan was consistently very clear, responsive and proactive in communicating his availability and setting us up with multiple agreements in principle. At the end, it was no surprise to us when the purchase and mortgage went through without any problems or surprises, as we have already experienced very consistent and confident advise at all stages.Thank you once again Sawan, Sharon, Ravi and everyone else at KFH Highgate. We feel we couldn't be happier with the mortgage advisor experience, and we'd highly recommend anyone working with you.
4/5
TrustpilotVery professional service from start to…
Very professional service from start to finish of the sale process, Shaun in particular kept me fully informed as to progress & chased on my behalf all the other parties involved. Many thanks for your efforts , no hesitation in recommending Shaun & his team @ KFH Highgate branch.
1/5
TrustpilotAn absolutely horrendous and scarring…
An absolutely horrendous and scarring experience. I was clear and transparent about my particular situation throughout the entire process - with estate agent Christopher Waweru, yet was informed just one week before my move in date (after multiple calls were ignored/ dodged) that not only was I not moving in, but that they would keep my holding deposit. I was told my offer was 'dead in the water' and was offered no help at all. Shelley Matczak was particularly rude, I've never been spoken to like that from a professional in my life. Luckily I was able to file a complaint to a third party company and have since gotten my money back. Further proving that they had NO GROUNDS to keep my holding deposit.
5/5
TrustpilotMel in the KFH Chislehurst office has…
Mel in the KFH Chislehurst office has provided exemplary service to me on my house hunting journey. I am eternally grateful for all her hard work supporting me in this process.
Thank you, Lara, for sharing your experience with us. We are thrilled to hear that Mel provided you with support during your house hunting journey. Our knowledgeable team is dedicated to aligning with our clients' goals and delivering reliable results. We appreciate your kind words and wish you all the best in your new home.
5/5
GoogleAll I can say is KFH is a brilliant company. From start to finish Karen was absolutely helpful and made me and my mother's dreams come true. We had obstacles and we were finding it difficult to find somewhere but thanks to Karen it all worked out. Amazing communication, professionalism and transparency all throughout. I will definitely be recommending everyone I know to use KFH. Thank you so much again Karen.
4/5
TrustpilotLinda was a terrier at chivvying and…
Linda was a terrier at chivvying and keeping tabs on and all parties. I am grateful to her for the final spurt which got me moved.
5/5
TrustpilotSawan Shah & the team - Superb.
The service we have received from KFH for the purchase of our property has been extremely efficient and reassuring throughout. Sawan Shah is an absolute legend and we cannot recommend his professionalism and approachability highly enough. My partner is self employed and he understood from the get go what was required to ensure our 'story' was told with the respect it deserves. Sharon Seale's clear and transparent communication helped us understand each step of the process and what was required from our end. Moreover, Ravi Chauhan hosted two extremely helpful calls to ensure our mortgage protection was processed with ease, his communication was also excellent throughout.
5/5
TrustpilotA good estate agent was essential when selling an inherited rented property
I sold an inherited rented property recently on behalf my siblings. The property was left in a very poor state by the last tenant (who also owed rent). Notwithstanding this I think KFH probably achieved the best price the demise would command at the time. Tom and Cameron kept me regularly informed of all the offers and generally communication was excellent. This became essential when dealing with the conveyancers (it would seem lawyers have their own time-scale (despite both parties wishing to complete asap). Admittedly having a three-way ownership split did not help. Property transaction will never be a simple process and it will always be necessary to obtain good, prompt and reliable information and advice. I am a Chartered Surveyor so was somewhat biased when choosing to use KFH, who have a professional surveying department. They respected that I knew something about the housing market and their communications reflected that, as opposed to my legal advisers whose instructions and advice was perfunctory at best. I would always advise, where possible to instruct an estate agent who employs Chartered Surveyors and certainly would employ KFH again.
5/5
TrustpilotEffecitve and helpful finance broker
Used KFH Financial Services as our chosen mortgage broker. I had a pleasant experience with the KFH finance team. Diego was hands on and helpful throughout the process. Was knowledgeable and gave the best advice for our situation. Overall, very satisfied.
5/5
GoogleOverall very stratified. Friendly staff, nice Bot, good service and range of choices. Worked with Karen Rawlings on both moving out and finding new property to rent. Karen is great and dedicated professional who always provided timely response and was a great support which was curtail in our case as we needed a new property ASAP. People like her is the reason I'm going to stay with KFH and recommend them.
5/5
TrustpilotSawan is the man
Sawan is the man! He has made my property search bearable and his intricate knowledge of mortgages and my financial situation has been explained to me in layman terms so that I have understood and have been supported 100% throughout this long, arduous journey. He even went so far as to visit a competitor estate agency with whom I had made an offer, to check out if I was getting the best deal. I cannot rate Sawan highly enough. He’s personable and highly skilled and I have felt helpfully led along the house buying route. Thanks Sawan
5/5
TrustpilotWell cared for as first time buyer
I was a first time buyer - Darren Tait was the estate agent for the property I was purchasing, Pardeep Chahal was the mortgage consultant. Both were fantastic - great communicators, reliable, trustworthy, and patient with my many questions. I'm particularly grateful to Darren for all his hard work - due to tomfoolery in the chain above he went above and beyond chasing solicitors and other agents to ensure the purchase completed in time.
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