Trusted Agent profile · Southwark
★★★★★
2,152 reviews across 3 platforms
Unit 2, Montreal House, Surrey Quays Road, London, SE16 7AQ, Southwark, SE16 7AQ
Ludlow Thompson's office in Southwark, at Unit 2, is rated 4.4 out of 5 across 2,152 reviews on three platforms, including 402 Google reviews rated 4.7.
402
Reviews on Google
This office
9
Reviews on Facebook
Business-wide
1,741
Reviews on Trustpilot
Business-wide
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
TrustpilotMortgage Insurance Protection advisor
I was introduced to Ravi from the agency, and he helped guide me in choosing the perfect insurance policy, accommodating both my requests and my budget. After a few phone calls, he clearly explained the details of the policy, and we were able to finalize a deal. Ravi was always punctual for our meetings and flexible enough to work around my schedule. I highly recommend working with him.
5/5
Google"I had a great experience with KFH Canada Water. Rianna Watson, the Lettings Assistant Manager, was incredibly helpful. She was very responsive via email and maintained excellent communication throughout the process, making everything very easy to understand. Highly recommended!"
Thank you for sharing your wonderful experience, Sarah. We are thrilled to hear that our Lettings Assistant Manager provided you with such responsive and clear communication. Our goal is to ensure truly successful outcomes for our clients, and your feedback reflects our commitment to quality and understanding.
4/5
TrustpilotReally good sales support
We sold our house with the Sydenham branch of KFH and they were great throughout.Toby the agent who handled our sale process and the bulk of the viewings deserves particular praise: responsive to our queries, quick to share updates from our buyers, proactive in seeking updates from 3rd parties like our buyers solicitors and was friendly and easy to deal with throughout. We ended up using their mortgage brokers too and this was not quite as good: the broker was quite hard to get a hold off and didn't flag things like the fact that the interest rate with our lender went up between the initial discovery and getting an offer. We got there, but it was a more difficult experience than other mortgage brokers we had worked with. Sales was 5-star, mortgage broker was a 3.
1/5
TrustpilotVery disappointed with how this process…
Very disappointed with how this process was handled in Battersea. From the outset, the property was incorrectly advertised as being on the second and third floor, when it was in fact on the third and fourth floor. Additionally, the listing did not clarify that the price was non-negotiable, nor did it state “offers in excess of” or “guide price.” This lack of clarity from day one resulted in unnecessary time being wasted. The offer process itself lacked transparency. I was not informed that the situation had moved to a “best and final” stage, nor was I told this would be my last opportunity to increase my offer. I was also not clearly given the chance to revise my offer after being told there was other interest. Generic statements such as “there are other buyers” are commonly used in this industry and do not clearly indicate a final competitive bidding process. Clear and explicit communication is essential when buyers are expected to make major financial decisions. I also requested that my higher offer of £510,000 be communicated to the vendor. This either did not happen or was done too late, which raises serious concerns about how the offers were handled and whether the vendor was fully informed in time. Overall, the process felt unclear, poorly communicated, and avoidably frustrating. With accurate advertising and transparent handling of offers, this situation could have been managed far better.
5/5
TrustpilotIslington Branch Rental
Islington Branch Rentals - Visar has been great. Very responsive and gets things done, which is exactly what you need when asking an agent to rent out and manage a property for you. He was backed up by Nicole who handled the paperwork and the handover to the property manager was smooth. Let's hope that the rest of the tenancy goes as well. Thank you team KFH at Islington...!
5/5
TrustpilotTop class agent
Rebecca came to value our property We thought she was realistic with the valuation & gave us some great tips on presenting our property From start to finish we were kept up to date with Feed back, from viewings & Offers . Josh was very patient with our sale as it was quite a long process due to being probate sale . He was great at chasing up solicitors Would definitely use KFH Earlsfield again Top class
5/5
GoogleWe had a great experience working with Rianna. From start to finish, she made the whole process smooth, clear, and stress-free. She was professional, responsive, and always happy to answer our questions. Moving can be overwhelming, but …
Thank you for sharing your wonderful experience with us. We are thrilled to hear that Rianna provided such supportive and professional service throughout your move. Our team is dedicated to delivering quality results. If you need anything further, please do not hesitate to reach out to us.
5/5
TrustpilotThanks to James from the Crystal Palace…
Thanks to James from the Crystal Palace branch for helping us get our first mortgage. He made it so easy for us to completely understand everything and get the best deal to suit our requirements. Highly recommend!
5/5
TrustpilotKFH has an excellent mortagage broker! (Katarina Hambalkova)
We worked with Katarina Hambalkova to arrange our mortgage in the middle of a chain. Ms Hambalkova is extremely professional, nonweldable, and engaged. We had multiple check ins in the process of getting to exchange and completion and she was always "on it" to check that lenders conditions had not changed for the better - such that a new offer would have been better for us.Even when we got very close to the wire she was able to find a better offer and processed it in a heartbeat to get it to the solicitor in the span of an hour in time for exchange of contracts the day after.I cannot recommend her enough!!!!
5/5
GoogleI had recently used Rianna W to rent out my new apartment and I must say my experience with her was nothing short of exemplary! She was very efficient, time conscious, honest and helped me find exactly what I was looking for. The whole process from beginning to end with her was smooth sailing. Ive had some not so great experiences with agents in the past but Rianna is by far the best agent I have worked with
5/5
TrustpilotWe highly recommend them
We’re very happy with the service from Angela and her team. In just a week after handing over our property, it was not only on the market but it went under a great offer! The whole process was smooth and efficient, and their communication throughout was fantastic. We highly recommend them to anyone looking for a reliable and professional estate agent. Thanks again for such a great experience!
1/5
TrustpilotTerrible service in lettings and…
Terrible service in lettings and virtually no property management concerning serious issues with house. It is shocking how unprofessional and uncommunicative they are have been despite renting a high end property with them. We were left as a family on our own and ignored.
5/5
TrustpilotMortgage advisor Kevin - KFH Balham
Kevin was very helpful in my search for a mortgage product when buying my first home this summer.He was easy to reach and very responsive when I had questions or needed to book in a call. Went through the products in detail, which helped me decide which one to go for. Made the process of becoming a homeowner for the first time a bit easier, which is much appreciated.
5/5
TrustpilotHouse purchase with Henrietta Macer
We just bought a house in Putney and Henrietta Macer helped us throughout the whole process (from finding the property all the way to completion). She did an amazing job both on the selling side (very knowledgeable of all the characteristics of the house and quick to answer any question) as well as during the selling process helping coordinate between conveyancers, sellers and buyers to accelerate the process where posible. Thanks for all your help Henrietta!
5/5
GoogleI had a great experience with KFH, especially working with Rianna Watson, Lettings Assistant Manager. She was extremely patient, professional, and supportive throughout the entire process. Rianna took the time to answer all my questions and …
Thank you for sharing your wonderful experience with us. We are thrilled to hear that our team provided you with supportive and professional service. Our goal is to ensure a smooth process for all our clients, and your feedback reinforces … More
5/5
TrustpilotKFH,the agent you can trust.
Sally Playfoot filled me with confidence from the first time I met her. She was very enthusiastic about my home even though it needed some tlc. I knew she would sell it for me.She and her team , Hannah and Jason kept me up to date throughout, on the viewings and the viewers responses. They were so friendly and efficient.I felt in good hands throughout the process. I cannot recommend them highly enough.
5/5
TrustpilotDiego was an exceptional mortgage…
Diego was an exceptional mortgage advisor who went above and beyond to secure the best possible deal for my home loan, even when others couldn't. His expertise and dedication were evident throughout the entire process. He was incredibly friendly, approachable, and always available to answer any questions I had, no matter how big or small. I highly recommend Diego to anyone seeking a knowledgeable, reliable, and personable mortgage advisor who truly cares about their clients' success.
4/5
GoogleVery effective and smooth services. Excellent communication from team, always respond to emails in time. Shout out to Rianna for your help throughoutthe process.
5/5
TrustpilotGreat team helped make everything easier
While we have had mixed experiences with a lot of agents, our experience with KFH has been brilliant. Euan, Sawan, Ravi and Sharon from the team in Highgate helped us to find a place and made the whole process much easier than we could have hoped, especially as they had to handle issues with our mortgage. They were all very professional and friendly and we really appreciate it.
1/5
GoogleMy experience with KFH Canada Water Branch was incredibly frustrating. Firstly, Ashley, the agent we were scheduled to meet, kept us waiting outside in the cold winter weather for nearly an hour. When Ashley finally got in touch with us, it was with a careless attitude, informing us that the property had already been sold, the viewing was canceled, and he was 'too busy to let us know'. We had a scheduled appointment at 11 am, and during the wait, we left over 5 messages attempting to make contact with him. It's bewildering how someone could claim to be 'too busy' during 11 am to 12 pm for a scheduled appointment at 11 am. This level of unprofessionalism and disregard for clients' time was truly unacceptable. It appears they prioritize their profits over customer satisfaction, assuming they can afford to disregard clients' time and needs due to their extensive property listings. However, I would like to give credit to the reception lady on January 27, 2024, who kindly helped me contact Ashley during the entire waiting ordeal, as well as to his colleagues who met us outside of the property to assist us. They were the only positive aspects of an otherwise highly disappointing experience.
5/5
GoogleWas looking for a long term flat and KFH did a great job from start to finish. Karen was very friendly, quick to respond and flexible which was ideal for me being relatively new to renting while working full time. The process felt smooth and efficient with plenty of clear communication online and in-person. I was able to go from viewing to moving in quickly while being confident that proper and correct procedures had been followed. Would very much recommend.
4/5
TrustpilotBakers Street office - thank you 🙏🏽
Yasmin Vedat of the Bakers street branch of KFH is the deal! From the moment we met she sold the property from the first sentence. Amazing! … And true to fact we have been happy purchasers with everything she said holding true. KFH with Kemi and the team were quite diligent and professional. The transaction went as smoothly as it could despite the fact we were doing this on the back of another sale. There was need for patience, understanding and allighnmnets which Yasmin ably provided between the two parties and the office delivered effectively. Highly recommended ..
1/5
TrustpilotThey have been the worst lettings…
They have been the worst lettings agency I have ever been with. We had a delayed contract due to expired electrical safety certificate, we felt pressured to offer more rent and were very rushed into our decision. We didn't know any details about our move in day until I contacted the landlord directly the day before. Now 3 months in and any repairs I have had to work directly with the landlord, and now there is an emergency leak, there is no emergency contact number to use, nor does the online form work correctly to report this issues. I would never go with KFH.
1/5
TrustpilotKFH management of rental property DO NOT RECOMMEND
KFH management of rental property have been a nightmare to work with. There emails are not clear. There communication is terrible- never allowing transparency of actions, just billing me or arranging works and then telling me what they will cost. Often their billing statements repeat costs from previous months- and its not clear if they are double billing or their internal service just has not dealt with it yet. Also the turn over staff to manage my property was so frequent creating no continuation, so when works were quoted for- the next person never knew what they were for and we had to start again, meanwhile issues got worse. Every time I called or emailed to be called back it would be days before they got back to me. And apologies for incompetency was always too little too late. Warning if considering having them manage your property- they are hard work!
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