Ludlow Thompson Canada Water reviews in Southwark

★★★★★ 5/5

Trustpilot

Would use KFH Catford again

I sold my flat with KFH and chose them due to the initial reception from the manager, Alex, and also because they offered a short term commitment whereby you can jump ship if you feel you need to.I didn't need to. They have a good database and pull out all the stops in that initial period. I had an offer I could accept before the listing was even published.I primarily dealt with Millie and sometimes Alex. They are both good and sales and very proactive. They kept on the case with the solicitors, which was very much needed at times.I'd sell through them again.There was a couple of clangers with the admin side of things but I spotted the mistakes and they rectified quickly. Nothing to hold against them, just a reminder to be 'on it' yourself at all times in the process.... Including with your own solicitor. Just the nature of these things with the amount of people involved and all the paperwork.Thankyou Millie and Alex and everyone else involved in the sale!

Verity · 16 February 2024

★★★★★ 5/5

Trustpilot

Parham at KFH took over the day to day…

Parham at KFH took over the day to day management of my rental property recently and I’ve been impressed by the care and attentiveness he brings to every task. Communicative, personable and efficient I’d highly recommend him as a property manager.

Kaye · 25 September 2026

★★★★★ 5/5

Trustpilot

I highly recommend this property and…

I highly recommend this property and the real estate agent, Ayo Akigbogun. When a difficult issue arose with the paperwork, he did his best to assist with my contract, and as a result, I am now renting a fantastic home. I would like to express my gratitude once again for his hard work, and I strongly recommend Ayo Akigbogun to anyone looking for a property in the area.

Rosie · 20 September 2024

★★★★★ 5/5

Google

A first class professional service. Timely updates, follow-ups, efficient closure procedures and advice when required.

Michael · 15 August 2026

★★★★★ 5/5

Trustpilot

Post-Acquisition Review

Post-Acquisition ReviewI must say, the team has been outstanding throughout the process! Special thanks to Gurdeep Gohler, who managed everything from day one. He was incredibly proactive, coordinating seamlessly with all stakeholders whenever needed. Thanks to Max Turner as well for his support!I highly recommend the Clapham team for anyone looking to handle their property sale or purchase.Purchase completed in just 3 months!

Mr · 28 November 2024

★★★★★ 1/5

Trustpilot

Totally appalling and useless company

Totally appalling and useless company. Never ending change of managers for one property. This is their tactics, let someone take over to annoy their customers to start all over again. They have absolutely no clue how to communicate, even when you engage with senior directors Richard Benson and Carl Warland, they can't help!. Shannaleigh Batson is a senior manager- not sure how!. Alex Kelly and Linda Foss are totally unhelpful and they just ignore any emails sent out to them. There are so many names to put out there but these are the current ones Everyone at KFH including their account team can't do simple spreadsheet. Please avoid at all cost

Sal · 30 January 2024

★★★★★ 5/5

Google

Working with Ashley Nelson on the sales side has been a great experience. He was punctual, professional, informative on the area. His communication has been clear and consistent, making it a straightforward process so far.

Gary · 16 March 2026

★★★★★ 5/5

Trustpilot

Professional and personable approach…

Professional and personable approach when selling our property and sourcing a mortgage for our onward purchase. Since the first meeting and valuation with Shaun our needs have been met with support from the team and especially from Oliver who has been looking after us and our potential buyers. Superb communication with a clam but reassuring and professional approach from Oliver is always appreciated. Also his recommendation to try KFH mortgage services was exactly what we were after and more. Sawan took time to understand our needs and finances to help us secure a mortgage offer which met our needs and then helped us to further reduce the rate as the market changed. His approach and experience is second to none with his colleague Sharon always accessible and communicating important steps for completion and information along the way. Thank you KFH Highgate team for looking after us in terms of our sale. In regards to our onward purchase with KFH Finchley a huge thank you to Shantay for helping us find a property to meet our needs. Your excellent communication and support in discussions, viewings and understanding our situation is very much appreciated.Thank you KFH Finchley team for looking after us in terms of our purchase.

Mirek · 26 January 2024

★★★★★ 1/5

Trustpilot

Extremely disappointed and cross!

Extremely disappointed by the incompetence, poor excuses and untruths from the letting agents of this agency. It started well three years ago with a top negotiator, but went down the slippery slope since he has left. They want to do as little for you as possible, and cancel viewings when clients are actually at the property, because you have a potential offer, even though, contracts have not yet been exchanged or signed, nor the referencing done. They let you down badly. I do not recommend Kinleigh at all if you have a property to rent.

LISE · 25 January 2024

★★★★★ 2/5

Trustpilot

Poor property management

We were tenants with KFH property managing for four years during which time we found their service to be incompetent. Serious issues (leaking roofs, lack of working shower) took months to fix, and we had a serious mouse infestation for 9 months which lead to personal item and property damage (which could have been resolved with contractors coming in to block up large holes in the property as the mice were mainly residing in the flat below us - instead a man on a bike came round to glue the smaller holes temporarily). We could seemingly never get a straight answer from whichever current property manager was working on our property, and they always seemed to have no idea what they were doing or how to move the issues forward to resolve. We were often treated like we didn't know what we were talking about and had to spend significant time dealing with numerous contractors for these issues. KFH were never timely with updates on the problems or communications from the landlord - we always had to chase. I would not advise renting a property where they are property manager, it is not a well run organisation.

Susannah · 22 November 2025

★★★★★ 5/5

Trustpilot

Professional property management service

I am very impressed with the service I receive from Lily Porter who manages my property. She is really professional, responds in a timely manner and deals with issues very satisfactorily.

Anne-Marie · 14 April 2026

★★★★★ 5/5

Trustpilot

Drawn out process, but Martin's tenacity and perseverance paid off!

We had a very drawn out process to buy our property, but the tenacity show by the team, especially Martin, got us there.The purchase was part of a chain, although we sold and moved in with family to become chain free. The person at the top of the chain consistently changed their mind on important factors, threatening the purchase of our dream home, however, with a lot of persistence, and no doubt hundreds of calls and emails, we now own a fantastic house!

Elliot · 16 January 2024

★★★★★ 5/5

Trustpilot

We want to thank KFH Wimbledon branch

We want to thank KFH Wimbledon branch, especially Maryam Beyzavi, our sales negotiator who did an exceptional job in getting us the highest price in the whole street we lived in. Her record is testimony to her hard work. We were able to move to our dream home in record time. Maryam is very approachable, hardworking& diligent. We highly recommend her as she will deliver results.Thank you to KFH Wimbledon

Sherene · 28 July 2024

★★★★★ 5/5

Trustpilot

Thanks Euan and team!

Big thanks to Euan and team (in particular our mortgage broker, Sawan) for all of the help and guidance purchasing our first home. Euan kept us super well informed and made sure that all aspects of the sale progressed as planned, coordinating with our solicitor, inspectors, mortgage broker, seller and others. Sawan helped to make sure that we were super well informed on mortgage products and worked hard to make sure we got the best rate possible as interest rates changed quickly between offer acceptance and exchange. We’re very pleased with how things turned out. Thank you!

Christopher · 10 January 2024

★★★★★ 5/5

Trustpilot

KFH Islington - highly recommended

I bought and sold my property through KFH and I cannot recommend them more highly. The team at the Islington branch led by James are amazing! Pervin Ozbay could not have been more helpful - responding to every query in a very timely manner, liaising with the solicitors and generally lowering any stress and being a true advocate. Pervin was consistently reliable, professional, communicative and supportive. I got quotes from three estate agents for the sale of my flat and I am so glad I went with KFH for a top quality, personal service as well as value for money.

Ms · 9 January 2024

★★★★★ 1/5

Trustpilot

KFH are not a good lettings agent

KFH lettings management are poor, to say the least. Emails & phone calls are ignored and unexplained charges are regularly levied and often incorrect or unjustified. I would absolutely discourage all landlords from employing them, they are really not reliable or helpful.

Richard · 7 September 2026

★★★★★ 5/5

Google

Great experience with Louis Perry, professional, responsive, and genuinely helpful throughout. They made the whole process smooth and stress-free, always keeping me informed. Highly recommend for anyone looking for a reliable estate agent!

Adam · 2 April 2026

★★★★★ 5/5

Google

I recently worked with Rianna whilst I was looking for a new place to stay and she exceeded my expectations! She was very polite, professional and went the extra mile to make sure that I was happy with the properties she showed me. She was very informative throughout working with her which made me know I was in good hands. Honestly, I couldn’t have asked for a better agent during this process. 😊

Nicole · 28 May 2024

★★★★★ 1/5

Trustpilot

KFH have left hundreds of residents…

KFH have left hundreds of residents without hot water and heating in one of the buildings they “manage” for weeks in the middle of winter. There has been no urgency in resolving the issue - KFH have required constant chasing and communicated with residents terribly. And they have told lie after lie - one day it’s one issue, that’s not fixed, than it’s another, that’ll be “fixed” tomorrow, now it’s a new issue, repeat, repeat, repeat. Also no apology, or even acknowledgement from anyone senior in the organisation. They haven’t even met with the residents, hundreds of which have been washing in cold water for weeks. They have shown no compassion or care - they haven’t accessed if anyone in the building is vulnerable in any way, and they have ignored the needs of people with incredibly young babies and children. A cruel, callous organisation.

Helen · 7 January 2024

★★★★★ 5/5

Trustpilot

Chiswick landlady

I have been a landlady in Chiswick for 10 years and have always used KFH Chiswick to find me tenants. I would particularly like to recommend Rebecca, who is the branch manager, for all her help in securing the most recent family to rent my house. She has acted wisely, respectfully and very promptly, advising thoughtfully with some difficult decisions I had to make. She went the extra mile.

Nicola · 6 August 2024

★★★★★ 5/5

Trustpilot

Mortgage Broker - Kevin Hurley

This is the second conveyance that I have worked with Kevin regarding my mortgage. Kevin is very responsive and eager to assist. He was willing to scour the market for cheaper mortgage rates right up to exchange and was always on hand to navigate tricky elements of the process. I will be using him again when my mortgage is up for renewal in 2 years!

Matthew · 10 October 2024

★★★★★ 5/5

Trustpilot

Antonino was very helpful!

Antonino was very helpful during our check out process and ensured our deposit was refunded back same day. Very good service!

Blerta · 18 February 2026

★★★★★ 5/5

Trustpilot

I would like to provide feedback…

I would like to provide feedback specifically related to rent accounting service provided by Kfh, Tish Kunaratnam has been great with answering all queries and providing timely updates, and generally been great!

Kanta · 12 November 2025

★★★★★ 1/5

Trustpilot

Bully-like behaviours from Catherine…

Bully-like behaviours from Catherine and Maxine at the Beckenham branch. They first tell you your offer is accepted, then all of a sudden it's not anymore over the sellers needing to complete as soon as possible and another offer seeming to have more chances to complete earlier. This is all based on lies spread by the KFH Lee branch, which we use to sell our flat, which was part of the chain, depicting a much worse picture than it was about our situation. Had to offer 15K more and then magically all those queries still pending were not a problem anymore. Several regulation requirements were not immediately met by the sellers and we had to make sure all the certifications were in place but Catherine and Maxine kept putting incredible pressure on us and at some point they even started bullying us threatening to introduce more potential buyers to scare us and push us to complete as soon as possible. We manage to turn the entire deal around in less than 8 weeks, meeting the requested deadline, only to be told 2 days before than the sellers weren't ready to exchange and we ended up moving in 17 days later, creating a huge amount of issues in our planning.Catherine and Maxine behaved in an appalling manner with us, and although they will say they can't control all the moving parts and that they were only trying to make things work as per the sellers' needs, the reality is that they only care about their commissions and they would use any scare tactics, including bluffing and lying, to get them.

Mr · 27 December 2023