Trusted Agent profile · Southwark
★★★★★
2,153 reviews across 3 platforms
Unit 2, Montreal House, Surrey Quays Road, London, SE16 7AQ, Southwark, SE16 7AQ
Ludlow Thompson's office in Southwark, at Unit 2, is rated 4.4 out of 5 across 2,153 reviews on three platforms, including 402 Google reviews rated 4.7.
402
Reviews on Google
This office
9
Reviews on Facebook
Business-wide
1,742
Reviews on Trustpilot
Business-wide
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
GoogleFrom start to finish we had such a pleasant experience with Rianna Watson. She managed to make a stressful time for us simpler. She is very professional, knowledgeable and thorough. Her dedication was shown through her drive to ensure all parties completed their tasks in time to which enabled us to move into the new property within our restrictive timeframe. Rianna was such a pleasure to work with and we would highly recommend her.
5/5
TrustpilotExtremely helpful and an excellent asset to the company.
Swan, Ravi, and Sharon were an excellent, passionate, and enthusiastic team. They responded very quickly, were friendly, and always available to help. They listened to our concerns carefully and went above and beyond to assist us, which was extremely helpful. They made our home-buying process smooth and hurdle-free.I can't thank them enough, their help was greatly appreciated. Many thanks, Swan, Ravi, and Sharon.Highly recommended for anyone. Great people.Roopender and Jyoti
5/5
TrustpilotGrear broker who helped me with my first mortgage
Sawan was a great broker who helped me secure very good mortgage in the turbulent times of extremely volatile interest rates! He was always available to answer my questions and kept me in the loop on what was going on in the market and how the rates were changing. Sharon was a great support in the process after I received the mortgage offer. It was my first mortgage in the UK and Sawan and Sharon made me feel more comfortable and confident in the process. Thank you!
5/5
TrustpilotGreat work from Angela Lessani and team…
Great work from Angela Lessani and team on the sale of a project of ours in Shepherd’s Bush. Wasn’t the easier transaction to say the least, but well managed by Angela and team to get it over the line in the end.Couldn’t recommend them any more, and hope to do much business going forward. An agent you can trust.
5/5
GoogleI have had good service throughout both sales and would instruct Anthony and his team again and will recommend them to others. Specifically, Anthony, Ashley, Mo and (before his redeployment) Gabriel were good guys to deal with. I liked that it was always possible to have a straightforward conversation with any of them. I might not have agreed with everything they said but I needed to hear honest and informed opinions. Well done and keep up the good work!
5/5
GoogleReally positive experience with KFH. I found Marcus and Sam very professional and always free to update me on my sale. They also provided me with regular updates and proactive support to help sell the property. Their knowledge of the local market is also very useful.
5/5
TrustpilotCompetent and professional
Will and Amanta did a wonderful job in selling my flat in Kingston for me. I live abroad, so I needed a reliable, pro-active estate agent capable of selling my flat in my absence to manage efficiently all the viewings and offers; which they did very competently and professionally. I would most certainly recommend KFH, particularly Will and Amanta who I found to be very approachable, pleasant and caring during the whole process. Many thanks Will and Amanta for everything, I can’t thank you enough! I wish you all continued success!
5/5
GoogleBrilliant service! Massive thanks to Rianna who helped my mate and I with our property search - she was super professional and extremely informative, absolutely love the fact that she was able to answer our burning questions and really put our minds at ease with the entire process. Rianna was a top notch agent throughout, highly recommend her. Thank you so much for your help Rianna 😊
5/5
TrustpilotA great team!
I wasn't looking forward to the whole selling the house thing, but I needn't have worried. Laura, Harry, and the rest of the team were professional, efficient, and hugely importantly kept me informed as to what was going on. There are always delays, or periods where you wonder if anything is happening but I had regular emails and phone calls from the team keeping me up to date with the progress. I can recommend them without hesitation.
5/5
TrustpilotExcellent lettings service in Chiswick
I would like to sincerely appreciate the way KFH Chiswick Lettings Team (and Rebecca in particular) managed our recent tenancy. Throughout the period we were renting the property and upon closure, the service provided by Rebecca and team was impeccable in quality and timeliness. Balancing landlord and tenant needs in a really healthy and fair way throughout the tenancy made it positively memorable.
5/5
GoogleWe had a great experience working with Samuel Nakanda throughout the process of buying our property. From the very beginning, he was professional, approachable, and always happy to answer our questions. Thank you, Sam, for all your hard work and support!
5/5
GoogleAn excellent transition from property viewing to the signing of final Docs. Rianna Watson has been outstanding and so supportive all through the process.
5/5
TrustpilotSally and Hannah were great!
Sally and Hannah were great!Given I was travelling from the south coast to do viewings, Hannah arranged for visits to several houses in an afternoon. She was very knowledgable about all the properties and I was so impressed with her professionalism. Once my offer had been accepted, the vendors refused to take the house off the market until exchange and Sally was very supportive during what was a stressful time. There were a number of issues that cropped up over the intervening weeks and she managed these expertly and efficiently, liaising with all the other estate agents in the chain whilst communicating regularly with me so I was always kept in the loop. Thank you both!
1/5
GoogleRented a property (individual landlord, but managed by KGH) from them, hot water from day 1: multiple failures in the heater, even though the contact promises that all appliances would woke on delivery of the property.
4/5
TrustpilotJob well done
Firstly thank you to Jayden - Islington Sales office - done a fantastic job start to finish. Nothing was too much for Jayden. He was Prompt, hard working, reliable and straight to the point. I gave this review 4 stars as the so called recommended solicitor by KFH was nothing but short of poor . I had to chase the solicitor every few days, the solicitor asked repeatedly the same questions to both myself and my management agent, totally disorganised and not fit to be a solicitor. A separate compliant will be filed on them.
5/5
GoogleWanted to write a review to shout out Karen Rawlings :) from start to finish Karen made the letting process so smooth and easy, & has gone above and beyond to help us as new tenants. Really great service! Also wanted to update the review to include some positive words about Kelly Mahon. The care and assistance that Kelly provides is great - no task is ever too much of an ask. Very happy with her service :)
5/5
Trustpilotvery professional
Pardeep was very professional and helpful on choosing the right cover and finding the best quotes for our insurance requirements. He took care of everything, from finding the right insurance, at the right price (and challenging the p ice when asked) to liaising with the insurance to ensure all the info they had to start our cover were accurate. I really recommend
5/5
GoogleShadane was brilliant from start to finish and really helped us as first time buyers with our move. He was flexible with viewings and supportive throughout the entire process. His unwavering enthusiasm genuinely made such a difference during what was a very stressful time in our lives and we cannot thank him enough for all the work he has done!
5/5
TrustpilotTROUBLE FREE SALE. I approached three estate agents in the…
I approached three estate agents in the Hornsey area and was particularly impressed by Barrington Dutton of KFH whose attitude was so positive. I was selling a property in my role as executor for an old friend who had recently died. Although we could not sell until we had probate, Barrington showed the house to a variety of interested parties, some of whom offered significantly more than the asking price. When the mortgage rate began to climb, we lost these offers and the house suffered water damage during the winter. Undeterred, Barrington achieved an excellent offer from a purchaser who was happy to pay a good price for the property in its unrestored state. I am really grateful to Barrington and his team at KFH Crouch End for achieving such an excellent result in what the newspapers constantly refer to as a falling market.
5/5
TrustpilotFantastic help for first time buyers!
Shadane was brilliant from start to finish and really helped us as first time buyers with our move. He was flexible with viewings and supportive throughout the entire process. His unwavering enthusiasm genuinely made such a difference during what was a very stressful time in our lives and we cannot thank him enough for all the work he has done!
5/5
TrustpilotExceptional mortgage advisor Lucas M
Lucas M from KFH provided us with an outstanding level of service as our mortgage advisor. He consistently offered thorough, up-to-date advice in a super friendly manner (despite all of our basic questions!!). Lucas was always accessible and responsive, making it easy to reach out to him whenever needed. I would seriously recommend him to anyone in need of mortgage advice. Thanks again for your help Lucas!
1/5
TrustpilotVery disappointing experience
I recently sold a flat through KFH Canada Water and I would not recommend using them. I found the interaction with them very unpleasant and unhelpful. My agent was consistently condescending and uninterested. The way he spoke to me was unacceptable; I was shouted at over the phone, he frequently talked over me, and he refused to let me finish my sentences. His sole interest throughout appeared to be the buyer, who could not be inconvenienced at any cost, even to my own inconvenience, and he clearly forgot that he was supposed to be acting as my agent, which is extraordinary on reflection.Selling and buying properties is a stressful and emotional process and we had a fairly complex chain whereby we had to exchange and complete the purchase/sale of 3 properties simultaneously, involving multiple parties. It was a challenging transaction and had to be carefully managed by everyone involved. My agent was the least responsive/supportive of the group (and some way short of the other KFH agents acting on one of the other properties) and made very minimum contribution out of the 3 real estate agents that we worked with. When they did take up the reins it was to chivvy me into doing whatever the buyer needed, rather than supporting me as my sales agent. He has caused unnecessary frustration by putting pressure on me to conclude on the single sale when the whole chain was being delayed due to a factor outside of our control (another party in the chain was waiting for a mortgage offer). Rather than help me with the communications with my buyer, he threatened that that the buyer would pull out if I could not provide certainty on timing - in that particular conversation he imposed 3 hours to respond, which was completely unreasonable given the delay was not within my control. Clearly, he had no interest in anything other than getting his commission from selling my flat. At the end of the day, the delay was one week and during this already stressful time he only created more tension than help easing it.As soon as we finally completed on all 3 properties, we simultaneous had multiple calls from the real estate agents and our solicitors to say congratulations. My agent from KFH Canada Water was the only one who failed to do the same. This said a lot about how much the sale mattered to him.
5/5
TrustpilotKFH Muswell Hill - A great team, very helpful and professional. Would recommend!
KFH Muswell Hill were really great to deal with on both the sale of our property - helping us when our first buyer fell through and then securing us an above asking price offer - as well as sorting a mortgage out for us ... I would definitely recommend them! Special thanks for Elysia and Ashley on the sale & Sawan and Sharon on arranging our mortgage. Hopefully we wont need their help again anytime soon, but if we do they will be our first call!
2/5
TrustpilotLess hassle to manage the property myself
Initially KFH Lettings were very helpful in finding a great tenant but as time went on they became unresponsive and I ended up dealing with the tenant directly (rather than routing communication via KFH management) as it was much easier. In the end I was paying KFH Management a fee just to collect the rent but dealing with the management myself. I am currently waiting for KFH to return the tenant's deposit after the end of the tenancy which they are refusing to do (despite several emails from both me and the tenant). Generally not a good experience.
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