Ludlow Thompson Canada Water reviews in Southwark

★★★★★ 5/5

Trustpilot

I recently used KFH for my mortgage application…

I recently used KFH for my mortgage application. I was very pleased with their service, particularly from their Mortgage Consultant, Lucas Matta. Throughout the entire process, Lucas was incredibly helpful, professional, explained every step in detail, and was always available to answer any questions we had. He made what can be a very stressful experience completely painless.If you're looking for a mortgage broker, I highly recommend Lucas Matta at KFH!

Ben · 11 July 2024

★★★★★ 1/5

Trustpilot

After months of mismanagement

After months of mismanagement, overcharging, and broken promises, KFH have now gone one step further, quietly deducting unauthorised fees after confirming in writing that no further charges would be made. They re-labelled their management fee as a “4% rent collection fee” for November, despite acknowledging their management role had ceased, and added new “Rent & Legal Protection” charges we never agreed to. These deductions were made after we had made clear in writing that no further fees were to be taken. Although earlier management fees were finally refunded, KFH continue to act in bad faith by introducing new, invented costs. Their conduct has been deceptive, contradictory, and utterly unprofessional. We will continue to post updates until all unauthorised charges have been refunded.

Max · 7 November 2025

★★★★★ 5/5

Google

Had a great viewing with Muguisha Eduardo, I didn’t end up making an offer however the viewing went very well, knocked my expectations out of the park with her professionalism and hospitality. Quite a gem you’ve got on your hands.

Mike · 16 January 2026

★★★★★ 5/5

Trustpilot

Property Management at it’s best

My Property Manager Nick at KFH is excellent, he always goes over and above to offer help and support to me as a landlord. Which in itself is a rare occurrence in this day and age but especially appreciated as part of a large company. I could not recommend anyone more highly if you are looking to entrust your property to a professional.

Annie · 31 March 2026

★★★★★ 5/5

Trustpilot

Great service from Earlsfield KFH

We had a brilliant experience selling our flat with Earlsfield KFH. Rebecca and her team, in particular Tom and Natalia, were fantastic from start to finish. They were professional and hard working, arranging a huge number of viewings from the moment the flat was on the market which enabled us to find a buyer really quickly. Even when the first sale fell through, they continued to work really hard to find a second buyer in record time to ensure we didn’t lose our onward purchase. We couldn’t recommend them highly enough and wouldn’t hesitate to use them again

Rhian · 29 November 2023

★★★★★ 5/5

Trustpilot

KFH mortgage advisor - Kevin Hurley

Kevin was a really great mortgage advisor and the whole process was super smooth. It was a very stress-free way to manage the finance side of the move, and when our original purchase fell through he and Heather managed all the admin for the address change etc. he was easily reachable and responsive to our emails, and we wouldn’t hesitate to recommend his services.

UK · 30 September 2024

★★★★★ 5/5

Trustpilot

Property sold through KFH Blackheath

Selling my property through KFH Blackheath felt seamless. Lynne was extremely supportive and attentive throughout ensuring communications were consistent between all parties involved. My first buyer fell through but Lynne remained positive and within a week we had another buyer due to her proactiveness and persistence. I would definitely recommend KFH Blackheath to others looking to sell their property. Thanks to Lynne and the wider team, I really appreciate all the support you provided throughout the process.

Victoria · 26 January 2024

★★★★★ 5/5

Trustpilot

Exceptional Service from Sawan and Sharon

I recently had the pleasure of working with Sawan and Sharon on my mortgage application, and I cannot express how grateful I am for their exceptional service. Both of them demonstrated incredible patience and attention to detail throughout the entire process.Their dedication and thoroughness made the mortgage application seamless and stress-free. I truly appreciate their professionalism. Additionally, Sawan went above and beyond to assist me in monitoring interest rate movements, providing invaluable insights.I would highly recommend Sawan and Sharon to anyone seeking expert assistance with their mortgage needs.

Raymond · 14 November 2023

★★★★★ 5/5

Trustpilot

Great experience remortgaging through KFH

Great experience remortgaging through KFH. Very quick and efficient process to take me through my options and secure a new deal. It’s now the third time I’ve remortgaged through them. All for free following my initial mortgage. Sawan is a great broker, very knowledgeable and friendly and prepared to go to the extra mile to help you. Would definitely recommend.

Joel · 20 November 2024

★★★★★ 5/5

Trustpilot

Best experience with Lucy Baker, KFH

We relocated to the UK last month and I had a few weeks to find a place. I registered with KFH and immediately received property alerts. My second viewing was at our home. I was more than an hour late, I let Lucy Baker know and she kindly waited. I loved the house and immediately started the process. From the start of the process to moving in and only a few weeks in, Lucy and the team was helpful, guided me on everything and made this scary process easy and seamless. I had heard horror stories about how difficult it could be to rent a home as a foreigner without a credit history, but that was not my experience. Professional, helpful, warm and friendly was what we got from Lucy. I highly recommend her, the branch and the team.

Zainu · 9 November 2023

★★★★★ 5/5

Google

Great experience working with Rianna. She was supportive and personable from the very start, helping us view multiple properties and guiding us through every step of the process. She answered all our questions patiently and made everything feel easy. Overall, a wonderful experience.

Aashutosh · 15 August 2026

★★★★★ 5/5

Trustpilot

Lisa at the Hayes branch has been…

Lisa at the Hayes branch has been excellent in chasing the other solicitors and also the management company to get us close to completing the purchase of a flat. She has been so helpful and supportive in navigating this process. I would thoroughly recommend her.

Mrs · 29 July 2026

★★★★★ 1/5

Trustpilot

Zero ratings if possible

Key to flat : Copy of key made without landlord knowledge by telling the tenant( who is new to the country) KFH had permission to do so. I, the landlord am furious as I now need to replace the lock. Note: other similar complaints on Trustpilot about KFH. Rental of flat: I approached KFH, 3 months prior to expiry of tenancy of present tenant . KFH decided on an exorbitant rent which they did not achieve for more than 2 months so then rent of flat was reduced after discussing with KFH . KFH Lettings director, Islington branch, went on leave . I had to deal with the assistant manager Mr Stephen Daley ,3 weeks prior to tenant moving out. Soon Daley was shouting down the phone :' I am now in charge and make decisions !' Very scary as I have met the guy. The experience working with Daley was extremely distressing and a nightmare. He is totally incompetent too.Bullied : Stephen Daley , Assistant Manager , Islington Branch spoke rudely, bullied and gaslighted me, the landlord, during my one week association with him . I truly do not know what he thinks of himself but he needs a feedback: You are a Bully and bullying landlords does not work . Landlords: STAY CLEAR OF STEVEN DALEY . I did make a complaint about keys and Daley so now with 2 weeks left before tenant moves out, I, the landlord, am left to seek another estate agency . Must say I am relieved for cannot bear to have any contact with the nasty despicable Stephen Daley.Overall my KFH experience as a landlord has been very poor though must add the Lettings Director at KFH was always polite.SC.

SuCheet · 28 October 2023

★★★★★ 5/5

Google

I highly recommend the Canada Water KFH branch and, in particular, Mohammed Bhatti. Mohammed was so helpful when we were searching for a new flat to rent. He answered all our questions during our viewing and was quick to respond when we put in an offer, guiding us through the process the whole way. The first flat we put in an offer on fell through but Mohammed came up with an alternative solution and carried out a virtual viewing for us on WhatsApp as we were on holidays at the time. We are now delighted to be in our new home. Thanks Mohammed for turning what could have been a very stressful situation around and securing us an amazing place to live.

Clare · 26 October 2023

★★★★★ 5/5

Google

I`ve had a great experience renting a property with Seamus. While me and my partner had very limited time due to our busy work schedules, Seamus was efficient and kept us up to date with what was coming and of relevance to our budget and criteria. We are very happy to say we are delighter with our new two bedroom flat with brand new bathroom and kitchen! Parking was arranged seamlessly and the cleaning and inventory arrangements very much top notch made our move as stress free as can be. I`d highly recommend working with him and trust that KFH appreciate the asset they hold within their ranks. Thank you, Seamus.

Mihai · 26 October 2023

★★★★★ 5/5

Google

Excellent Service by Ashley at KFH in Finding My Dream Property in Canada Water I would like to express my sincere gratitude and appreciation for the outstanding service provided by Ashley, an estate agent at KFH, in helping me find my dream property in Canada Water. His dedication, professionalism, and expertise have been nothing short of exceptional throughout the entire process. From the moment I first contacted KFH, Ashley displayed a genuine enthusiasm and commitment to understanding my requirements and preferences. He patiently listened to my needs and diligently compiled a selection of properties that perfectly matched my criteria. Ashley's extensive knowledge of the local real estate market in Canada Water was truly impressive. He showcased a deep understanding of the area, including its amenities, transportation links, and the overall lifestyle it offered. His insightful advice and guidance made my decision-making process so much easier and ensured that I found a property that not only met my needs but also exceeded my expectations. Throughout the property search, Ashley consistently demonstrated exceptional professionalism and efficiency. He promptly scheduled viewings, arranged all necessary documents, and ensured that I had all the relevant information at each stage of the process. His attention to detail was remarkable, making the entire experience stress-free and enjoyable. Moreover, Ashley's communication skills were outstanding. He promptly replied to all my inquiries and kept me constantly updated on new properties that matched my requirements. He was always available to answer my questions and provide valuable insights, which greatly contributed to making informed decisions. Working with Ashley truly felt like having a reliable and trustworthy ally by my side. His genuine care, enthusiasm, and dedication to achieving the best results were evident in every interaction I had with him. His friendly and approachable attitude made the overall property search an enjoyable experience. I cannot thank Ashley enough for his exceptional service and professionalism. He went above and beyond to ensure that I found the perfect property in Canada Water. Thanks to his expertise and dedication, I am now a happy homeowner in a location that meets all my needs. I wholeheartedly recommend Ashley at KFH to anyone seeking a knowledgeable, trustworthy, and diligent estate agent. He will undoubtedly provide an exemplary service that exceeds your expectations. Thank you once again, Ashley, for your outstanding support and for helping me find my dream property in Canada Water!

Dee · 26 October 2023

★★★★★ 1/5

Google

I recently sold a flat through KFH Canada Water and I would not recommend using them. I found the interaction with them very unpleasant and unhelpful. My agent was consistently condescending and uninterested. The way he spoke to me was unacceptable; I was shouted at over the phone, he frequently talked over me, and he refused to let me finish my sentences. His sole interest throughout appeared to be the buyer, who could not be inconvenienced at any cost, even to my own inconvenience, and he clearly forgot that he was supposed to be acting as my agent, which is extraordinary on reflection. Selling and buying properties is a stressful and emotional process and we had a fairly complex chain whereby we had to exchange and complete the purchase/sale of 3 properties simultaneously, involving multiple parties. It was a challenging transaction and had to be carefully managed by everyone involved. My agent was the least responsive/supportive of the group (and some way short of the other KFH agents acting on one of the other properties) and made very minimum contribution out of the 3 real estate agents that we worked with. When they did take up the reins it was to chivvy me into doing whatever the buyer needed, rather than supporting me as my sales agent. He has caused unnecessary frustration by putting pressure on me to conclude on the single sale when the whole chain was being delayed due to a factor outside of our control (another party in the chain was waiting for a mortgage offer). Rather than help me with the communications with my buyer, he threatened that that the buyer would pull out if I could not provide certainty on timing - in that particular conversation he imposed 3 hours to respond, which was completely unreasonable given the delay was not within my control. Clearly, he had no interest in anything other than getting his commission from selling my flat. At the end of the day, the delay was one week and during this already stressful time he only created more tension than help easing it. As soon as we finally completed on all 3 properties, we simultaneous had multiple calls from the real estate agents and our solicitors to say congratulations. My agent from KFH Canada Water was the only one who failed to do the same. This said a lot about how much the sale mattered to him.

Elly · 26 October 2023

★★★★★ 5/5

Google

Excellent Service and Local Expertise! Rating: ⭐⭐⭐⭐⭐ I had the pleasure of being assisted by Ashley from KFH estate agents, and though I didn't find my dream property with him, I cannot praise him enough for his outstanding service and extensive knowledge of the Canada Water area. From the moment I contacted Ashley, he was attentive and genuinely interested in understanding my requirements. Despite not sealing the deal, he went above and beyond in helping me get to know the area and ensuring that I would be well-prepared for my property search in Canada Water. Ashley's knowledge of the area was truly impressive. He was able to provide valuable insights about the local amenities, schools, and transportation links, which made me feel confident and well-informed about my decision to search in Canada Water. He patiently answered all my questions and offered valuable advice tailored to my preferences. His professionalism and dedication stood out throughout the process. Despite not making a sale, Ashley remained committed to ensuring my satisfaction. His willingness to go the extra mile in researching and suggesting alternative properties was truly commendable. He consistently provided prompt responses to my queries, demonstrating his reliability and excellent communication skills. Ashley's friendly demeanor made it a pleasure to work with him. His transparency and honesty were refreshing, and I never felt like I was being rushed or pressured into making a hasty decision. He genuinely cared about finding the right property for me, even if it meant exploring other options in the area. I highly recommend Ashley from KFH estate agents to anyone who is looking for a property in the Canada Water area. His exceptional service, extensive local knowledge, and dedication to his clients make him a standout agent. Though I didn't find my dream property with him, I truly appreciate the time and effort he invested in helping me get closer to my goal. Thank you, Ashley, for your outstanding assistance and for making my property search a seamless and enjoyable experience.

Shea · 26 October 2023

★★★★★ 5/5

Google

I had a really great experience with KFH, and I would highly recommend it to anyone looking for a new place to live. Karen was particularly helpful and made the process so much easier for me. She was really nice, attentive and always went the extra mile to make sure everything was taken care of. Overall, I would definitely recommend this property agency to anyone looking for a new home. Thanks so much to Karen and the rest of the team for all your help!

Jiali · 26 October 2023

★★★★★ 5/5

Google

Renting a new property means you are also probably having viewings at the flat you were previously in. This was the case for me so I had my fair share of interactions with agents from different offices. So naturally I compared them 😅 I couldn’t help but notice how professional and smoothly everything was with KFH (Karen Rawlings found the flat for us and handled all our requests and we couldn’t be happier) Everything was done on time, all our questions were answered, our requests were never ignored and finally we moved into a flat that is even better than what we expected. Also, since moving in we had a few more questions and requests and again all were handled brilliantly. Amazing experience and I would definitely recommend them to anyone!

Anastasia · 26 October 2023

★★★★★ 5/5

Google

Our experience with KFH has been amazing, thanks to Mohammed and Ashley. Making this big step has been smoother than we thought, all thanks to them. Their patience and advice in helping us find our first home, as well as managing the entire process, were incredibly valuable. They consistently answered all our questions and supported us throughout this delicate and exciting moment. We highly recommend them for their professionalism, efficiency, and thorough preparation not just regarding the flat, but beyond as well.

AndreaSara · 26 October 2023

★★★★★ 5/5

Google

Great service from Seito from start of the viewing to turn over of the property.

Alain · 15 July 2026

★★★★★ 5/5

Google

From start to finish we had such a pleasant experience with Rianna Watson. She managed to make a stressful time for us simpler. She is very professional, knowledgeable and thorough. Her dedication was shown through her drive to ensure all parties completed their tasks in time to which enabled us to move into the new property within our restrictive timeframe. Rianna was such a pleasure to work with and we would highly recommend her.

D · 28 February 2024

★★★★★ 5/5

Trustpilot

Extremely helpful and an excellent asset to the company.

Swan, Ravi, and Sharon were an excellent, passionate, and enthusiastic team. They responded very quickly, were friendly, and always available to help. They listened to our concerns carefully and went above and beyond to assist us, which was extremely helpful. They made our home-buying process smooth and hurdle-free.I can't thank them enough, their help was greatly appreciated. Many thanks, Swan, Ravi, and Sharon.Highly recommended for anyone. Great people.Roopender and Jyoti

Jyoti · 3 June 2024