Trusted Agent profile · Southwark
★★★★★
2,153 reviews across 3 platforms
Unit 2, Montreal House, Surrey Quays Road, London, SE16 7AQ, Southwark, SE16 7AQ
Ludlow Thompson's office in Southwark, at Unit 2, is rated 4.4 out of 5 across 2,153 reviews on three platforms, including 402 Google reviews rated 4.7.
402
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
1,741
Reviews on Trustpilot
Business-wide
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
4/5
TrustpilotPragmatic agent
The agent has been thorough with the character of the property they are listing. Able to introduce the property to appropriate prospective tenant. All in all, the landlord has rented out his property at reasonable rate to respectable tenant.
5/5
TrustpilotExpertise and professionalism
We couldn’t be happier with the outcome of selling and buying, and we will certainly be recommending your services to anyone in need of a great estate agent.
5/5
TrustpilotSharon and Sawan offered a great…
Sharon and Sawan offered a great professional mortgage advice service. They were always on our side to get the best mortgage. Really appreciate the work!
5/5
TrustpilotRecommend Remortgage service
I used KFH to remortgage my property and had Sawan Shah as my agent. He was very helpful, patient and I find the process very streamlined. The only slight issue I had was with their app, it's not the easiest app to use and can definitely do with some improvements.
5/5
GoogleMy partner & I are particularly impressed with Seamus professionalism, he pays attention to our situations and requirements, scheduled properties that would be our best interest accordingly, gave us impartial advises that help us with our renting & even buying of property (that's not under his department). We appreciate his sincerity & support, it's important to have an agent that actually cares. Thank you!PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotI’ve been renting through KFH Balham…
I’ve been renting through KFH Balham office for several years and I have 3 flats rented by them. During this time I have never had a void period on any of the flats. The manager, Will Brindley, is extremely proactive and always keeps in close contact. If he is not in the office when I phone he always gets back to me on his return. I cannot fault his commitment and would highly recommend the office.
1/5
TrustpilotNot happy with the service there are…
Not happy with the service there are more towards seller. In our case they were in very rush and and very rude most of the times. I would not recommend any one to go with KFH.
5/5
TrustpilotHighly recommended mortgage brokerage service
Can't recommend the KFH mortgage brokerage strongly enough. Sawan and Sharon are both extremely competent, diligent, and focused on the best result for their customers.
5/5
GoogleI have struggled to find an estate agent that that I can relay on and one that meets my needs. Rianna @KFH is amazing. She is approachable, always willing to help and gave me great advice.
1/5
TrustpilotDon’t use them
They manage our building and we have been facing increasing service charges and costs with no explanation of the rationale. Many of us in the building had tried to reach out to them with little success and this is my last resort for my frustration . Do not use them. Absolutely useless
5/5
GoogleKFH is an excellent agency, all flats offered are in good shape and the ads reflect reality. I had a pleasure dealing with one of the agents- Seamus. He supported us all the way through the application process, was very professional and always had our interest at heart. I would recommend him and his agency to my friends!
3/5
TrustpilotStep back to stage one and think realistically.
I disliked the initial, overly optimistic pricing of the house. A more realistic pricing, in view of the age and condition of the property and the predicted rise in interest rates, would have certainly expedited the sale and reduced the anxiety for the sellers.
5/5
TrustpilotKFH once engaged were very proactive…
KFH once engaged were very proactive on the advertising and sale of our property. We had constant communication and had the benefit of two regular advisors from the beginning to the end. This is important as does not happen with companies these days very often so that was a positive benefit.
5/5
TrustpilotGreat service
Great service! Fawaz and Alisha were both brilliant from start to end. Well done and thank you.
5/5
TrustpilotIryna from KFH was an excellent…
Iryna from KFH was an excellent mortgage broker. She is extremely organised and thorough- ensuring to put the customer's interest at the forefront of the whole process. We couldn't have asked for someone better to help us out as first time buyers.Highly recommend and will be returning when it is time to re-mortgage!
5/5
GoogleThanks for Karen for finding a nice couple to move in our property and everything has been done within a month. It is so efficient and everything runs smoothly. Thanks again Karen, well done! Hope every new customer will find the same way.
5/5
GoogleThe best estate agents I have ever come across. Absolutely great customer service. Gabriel and his colleagues have impressed us from the beginning with their knowledge of the property that we bought and of-course their very professional style. The service was quite quick and most importantly they gave us helpful advice in every single step of our purchase. I highly recommend KFH.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotPoor service..
Poor service... don't work in the interest of the landlord. Whenever anything goes wrong they shift the blame away from themselves and lay it on the landlord. Their answer is always to find expensive trades people, which do more than they need and the landlord ends up paying. Tenants don't seem to get a good service either.
2/5
TrustpilotImprovement needed for Property Management Service
The property manager knows little about the property and not being responsive in solving the issues. One man band property management team and no escalation at all. Improvement needed for their property management service quality
5/5
TrustpilotGoing above and beyond!!
Going above and beyond!!A personal tailored approach making the whole experience one of joy in what can be a stressful time.Always there and tuned in to what was needed and executed perfectly!
5/5
GoogleThe customer service received from one of the young ladies by the name of rianna was fantastic, she was very attentive and clear about everything that was being enquired. I had no complaints! Fantastic job!
5/5
TrustpilotAlways very professional and customer friendly
I have been working with KFH for more than 5 years now as a landlord, and I have always found them to be very professional, reliable and effective, but also caring and pleasant to deal with on personal level. Highly recommended.
5/5
TrustpilotExcellent service from the Baker Street…
Excellent service from the Baker Street office of KFH who kept me informed at every stage of the sale of my flat, monitored progress with solicitors and when difficulties arose with potential major works they handled the situation extremely efficiently and the sale was successfully concluded. Highly recommend services of KFH
5/5
TrustpilotKFH found a buyer pretty quickly
KFH found a buyer pretty quickly, and negotiated a good offer from them. They were good communicators and kept on the case till completion.
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