5/5
TrustpilotVery helpful
Very helpful, friendly, professional and efficient branch, especially Alistair and Lucille.
Trusted Agent profile · Southwark
Ludlow Thompson Canada Water reviews in Southwark
★★★★★
2,154 reviews across 3 platforms
Unit 2, Montreal House, Surrey Quays Road, London, SE16 7AQ, Southwark, SE16 7AQ
Ludlow Thompson's office in Southwark, at Unit 2, is rated 4.4 out of 5 across 2,154 reviews on three platforms, including 402 Google reviews rated 4.7.
402
Reviews on Google
This office
9
Reviews on Facebook
Business-wide
1,743
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotLucas was outstanding
We can't speak highly enough about Lucas at KFH. He was so calm and clear about everything and as first time buyers his consistent transparency and attention to detail made a feel confident and reassured. Our mortgage has been approved and his communication through out has been brilliant.
1/5
TrustpilotIncompetent real estate agency
Actually renting a mold appartment (mold even inside the fridge) from KFH. The real estate has been advised of the issue 4 months ago and so not take necessary step to sort the issue.In addition, they do not respect their "raising a claim" procedure available on their website.
5/5
TrustpilotHelpful, attentive, good communication
Helpful, attentive staff without the marketing spiel you get from some agents. They communicated well throughout. It took me 18 months and 2 collapsed chains before I finally moved with this agent so I had a lot of exposure to agents that did not handle things well/communicated poorly. They really made a difference during a stressful time and I would happily recommend these agents to others and use them again in future.
5/5
TrustpilotHouse sale transaction in Motspur Park
The agents at KFH were professional to deal with. My house sale through them went through pretty efficiently and they kept me in the loop all the time, acting as go between between me and the seller. They were on time for appointments but sometimes I felt a bit rushed at the property. It's a bit decision, buying a house and maybe their next appointments were a bit tight time-wise. But satisfactory and pleasant all round.
5/5
TrustpilotTom was very methodical and…
Tom was very methodical and professional to provide all necessary information and up to date with the sale process.
5/5
TrustpilotIna was great and communicated swiftly…
Ina was great and communicated swiftly and well. She handled the sale of my property with calmness and expertise.
5/5
GoogleReally good experience buying with KFH and special thanks to Gabriel. He was really flexible, arranged a virtual viewing and 2nd viewing for me when I couldn't join my partner for the first. Pushed the sale through quickly and remained responsive post sale as well.
5/5
TrustpilotThe sale was handled in an effective…
The sale was handled in an effective and professional way.I will certainly recommend KFH to my friends and associates. In particular Nicholas H.
1/5
TrustpilotLack of transparency
Lack of transparency! Rented a property with them and not told that the fees will be taken upfront for the term of the tenancy. (in 2 year contract that is a huge cost to pay upfront). It was massive shock! I was told that the only charge is the percentage of the rent, however not told that excludes vat and also there was additional significant charge for signing a contract.I had to wait over 3 weeks to find out about financial statement.Overall very very disappointed!!! Definitely not be using them again.
5/5
TrustpilotThe team at KFH worked diligently to…
The team at KFH worked diligently to get our property purchased across the finish line. Without their continued effort, specifically Craig Dougan, this process would have gone on much longer than it did and possibly would have fallen through. I highly recommend this branch to anyone looking to purchase or let!
5/5
TrustpilotVery grateful to the team at KFH
Very grateful to the team at KFH, particularly Fred Abayeta and Ravi Chauhan for their continuous expert advice, support and facilitation! Absolutely a splendid experience
5/5
TrustpilotGreat customer service.
Great customer service.The property sold quickly and Callum was very attentive throughout the whole process.
5/5
TrustpilotExcellent experience
Working with Darren Tait to purchase my property was truly an exceptional experience. He is an absolute professional, honest and full of integrity, an excellent communicator, and proactive. I have dealt with others at KFH, and they frankly pale in comparison. If you are using their services, I highly recommend requesting Darren; his process is flawless.
5/5
TrustpilotSmooth and transparent process
Overall process was very smooth for us. Charlotte was very responsive, professional and transparent with us which is very much appreciated!
5/5
TrustpilotThe representative Myles Simon was very…
The representative Myles Simon was very professional, courteous, on time with a very friendly manor.
1/5
TrustpilotAvoid
Avoid West Hampstead branch. Don't seem to capable of reading a court judgement and then break the court judgement repeatedly entering your property illegally and without consent. The complaints department of KFH think that this is perfectly fine and a right task to perform and that there is nothing wrong with this action. Wow. Please do business in an ethical way and save people from pain. Disgusting.
5/5
TrustpilotVery professional
Thank you Sally and team. Very professional and helpful.
5/5
TrustpilotThanks KFH
KFH and especially Deana were amazing. Deana understood our property requirements and was very patient as it took us a couple of years to find our new home
4/5
GoogleI was in need to relocate and I was very doubtful whether to remain with KFH as I was coming from a quite sad experience with both landlords and property managers (slow response if not even none, ages to vital maintenance issues). I visited the agency to discuss my notice and I was assisted by Seamus who was very helpful. Later I came across a studio and Seamus arranged a viewing. The only reason why I signed the contract once more with KFH is basically because of him. I had the flat at a very good price, he's been helpful, super kind, he constantly gave me updates and he did his best to have my requirements taken on-board by the landlord. The renting process was smooth and easy, he even helped me with the zero deposit form. I have been impressed by his professionality and by his attention to my requests and my previous flat history. He's a very great asset and contribution to KFH, the new tenancy has started in a completely different way, I've also found my new property manager (Kelly Mahon) to be more available and quick in dealing with my requests (I keep still wondering though if property managers are in the office sometimes because they hardly answer at the phone). I have given 4 stars and not 5 just because it's the beginning and what happened during the last three years tenancy had an impact on my trust towards the agency.
5/5
TrustpilotEverybody was helpful and understanding…
Everybody was helpful and understanding and tried to find me the right property I was after.
5/5
TrustpilotAfzal
Afzal is very helpful and responsive to us.
5/5
TrustpilotConnor Munroe at KFH in Southfields was…
Connor Munroe at KFH in Southfields was excellent. Very professional and patient in addition to pushing through our purchase in a timely fashion
5/5
TrustpilotVery easy transaction
From bromley/Chislehurst.Very easy transaction, Deana was extremely helpful. Always happy to help, and to answer any questions or queries we had.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Ludlow Thompson Canada Water hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
