Trusted Agent profile · Southwark
★★★★★
2,154 reviews across 3 platforms
Unit 2, Montreal House, Surrey Quays Road, London, SE16 7AQ, Southwark, SE16 7AQ
Ludlow Thompson's office in Southwark, at Unit 2, is rated 4.4 out of 5 across 2,154 reviews on three platforms, including 402 Google reviews rated 4.7.
402
Reviews on Google
This office
9
Reviews on Facebook
Business-wide
1,743
Reviews on Trustpilot
Business-wide
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
TrustpilotAmy waller at KFH really goes above and…
Amy waller at KFH really goes above and beyond. She has been so helpful from the start of looking to rent a property and continues to call and update you throughout. It wasn’t straight forward for us with the first property we found ( nothing to do with Amy’s or our part) but she found us another property in no time and is always polite and understanding as moving is stressful. She is a very hardworking and lovely girl.
5/5
TrustpilotCharlotte Christie is a very capable…
Charlotte Christie is a very capable agent who helped us greatly with the navigation process of buying our first home
5/5
TrustpilotMyles was absolutely amazing
Myles was absolutely amazing, he had all the answer for my questions I was very impressed.
4/5
TrustpilotGreat communication, check fees
KFH we’re easy to get hold of and were great at communication throughout the transaction. The agent was really helpful acting as the liaison between the different parties and helped make it a smooth process. I didn’t quite get the price that was first suggested at the valuation, so felt like I ended up paying more in fees as they gave me a fixed rate rather than a % fee of the sale price. Something to consider at the outset.
4/5
TrustpilotSarah and the team in Brook Green
Sarah and the team in Brook Green, including Rob and Francesca worked hard to achieve the sale of my flat in Olympia/West Kensington. Thanks!
5/5
TrustpilotExcellent
Sophie was very helpful and professional. Overall an excellent service.
5/5
GoogleLauren was so helpful with the entire purchase process. She is honestly the best estate agent I have ever worked with and she was hugely instrumental in helping to get the mortgage. She went over and beyond and did a fab job! I am really impressed with Lauren and the outstanding service she delivered.
5/5
TrustpilotTheir putney team headed by Rohan is…
Their putney team headed by Rohan is very active who started giving me offers for my property in few hours of coming in market.
5/5
TrustpilotI have received excellent service
I have received excellent service, everything with great detail, speed and facilities so that I had everything at hand. Thank you Very much Ottavia
5/5
TrustpilotChiswick branch is amazing
Chiswick branch is amazing, Craig was so helpful.
5/5
TrustpilotSawan was knowledgeable and helpful and…
Sawan was knowledgeable and helpful and helped us organise our mortgage for our house purchase. Would recommend to others and would definitely use again in the future.
1/5
TrustpilotTerrible Terrible experience as a…
Terrible Terrible experience as a responsible Landlord.Payments are made late, they hold on to rent for 5 days once received from the Tenants before paying to the Landlord.Incompetent Lazy service with an attitude of once your signed up we don't care. A whole team of people not willing to provide any resemblance of a service on the lettings side. Over 3k charged in lettings fee whilst providing a minimal responsive efficient service.The option of providing no stars is not provided.
5/5
TrustpilotLucas Matta - Amazing
Lucas Matta - what a hero! He has been extremely helpful with my mortgage over the past 2 years! Will always use his services going forward. Highly recommend anyone who isn't the most clued up with all of the finer details. Attention to details is second to none! Thanks again Lucas!
5/5
TrustpilotJosh Collins was brilliant
Josh Collins was brilliant, supporting us through the sale and speeding up the process where required, would definitely recommend!
5/5
TrustpilotVery easy & almost enjoyable lettings process!
Rukshana was nothing short of amazing in her support in our letting process. From the initial viewing to my infinite follow-up emails, she was informative and prompt. Thank you!
5/5
TrustpilotMyles was lovely
Myles was lovely, provided me with all the information I needed, was a great experience
5/5
TrustpilotSUPERB SERVICE
The sales manager Hannah was superb at every level of the transaction.She was very helpful and was always on hand to sort out any issues.Would recommend highly
1/5
TrustpilotService level very poor
Service level very poor. Since we signed up with KFH in Oct 2022, we had several changes with property managers, on average every two months. Furthermore, there seems to be no proper hand over from the one to other.Worse to come, KFH lost the spare keys and is delaying the replacement by requesting that the landlord pays for the replacement of the FOB. How bad can this get!?
5/5
TrustpilotMortgage
Sawan was great, very responsive and knowledgable.
5/5
GoogleGreat support from Rianna. We randomly walked in KFH and she literally helped us find our dream flat in 10 minutes. Whole process is smooth and simple!
5/5
TrustpilotKeith was instrumental in finding us…
Keith was instrumental in finding us the perfect apartment. His efficiency and dedication made the process seamless. Highly recommend!
5/5
TrustpilotCalm, composed and professional
Michael was professional, calm and charming throughout. The site went through some rough patches but he never lost his composure. Michael is at the Peckham Rye branch.
5/5
TrustpilotTrustworthy
Max and his team did a fantastic job throughout. They gave direct and honest advice, which is rarely something you can say about an agent. Would highly recommend them.
5/5
TrustpilotHammersmith office: Best experience I’ve had with a letting…
Best experience I’ve had with a letting agent in 10 years. Special thanks to Roy who delivered a service well beyond my expectations!
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