Trusted Agent profile · Southwark
★★★★★
2,155 reviews across 3 platforms
Unit 2, Montreal House, Surrey Quays Road, London, SE16 7AQ, Southwark, SE16 7AQ
Ludlow Thompson's office in Southwark, at Unit 2, is rated 4.4 out of 5 across 2,155 reviews on three platforms, including 402 Google reviews rated 4.7. See how it compares with other estate agents in Southwark.
402
Reviews on Google
This office
9
Reviews on Facebook
Business-wide
1,744
Reviews on Trustpilot
Business-wide
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
2/5
TrustpilotNot so good.
The Beckenham branch lost the property's keys just before a series of viewings - they asked me to come and supply them with another set - I couldn't at that time. They emailed me an agreement to sign with their fee 4% higher than had been agreed - which they later said was a 'typo' - this would have cost me hundreds of pounds if I'd not spotted this. They breached GDPR in terms of my personal details.
1/5
TrustpilotI agree with earlier posts
I agree with earlier posts. If your a tenant with KFH managing the let,then be prepared for total neglect. My husband and I have had to deal with ten different letting managers all of whom left over a four years period. Consequently vital records and inspection documents can’t be found. This speaks to the company’s letting incompetence.Glowing reviews from house sellers. Lots of money there. The attitude to tenants is frankly brutal. I myself have had to arrange and carry out and supervise repairs to the roof, kitchen floor windows and stair carpets. The contractor KFH employs told me the policy is “if you can’t see it, don’t fix it “ The staff are trained to push any blame or responsibility on to the tenant who has no come back and is likely to have their deposit withheld . Shame on you.
5/5
TrustpilotThe service provided was great and…
The service provided was great and Jamaal T was very helpful throughout the whole process of sorting out my new tenancy! All went great!!
5/5
TrustpilotI couldn’t recommend them enough.
The whole team was amazing from start to finish - Rossen and Vishal especially brilliant. They were endlessly helpful, always on my team and went out of their way to assist above and beyond their call of duty. Estate agents tend to get a bad rep but these guys proved that myth wrong. They exceeded my expectations and were a delight to deal with.Couldn’t recommend them enough.
5/5
TrustpilotFriendly and helpful
Charlene, Malica and the team worked well together, supporting viewings of our property. Once an offer was accepted, they maintained contact to ensure the process ran smoothly. A friendly, helpful team.
5/5
TrustpilotLucia from KFH Clapham was very helpful…
Lucia from KFH Clapham was very helpful and keen to help throughout the process.
5/5
TrustpilotGreat real estate agency
Great experience overall. Highlight is the quick and timely responsiveness of the agent, Josh. Thank you.
5/5
TrustpilotAngela and Natalia were extremely…
Angela and Natalia were extremely responsive and professional throughout the process and did everything they could to ensure a smooth sale of my property.
5/5
TrustpilotGreat experience with Kayleigh
Kayleigh is very lovely and professional, organised and helpful. She answered all my questions and prepared the tenancy documents with her colleagues smoothly. They using various straightforward portals/databases. Monika
1/5
TrustpilotHorrible at everything
Horrible at everything Horrible at collecting rent Horrible at tenant communication Horrible at charging incorrect fees Horrible at finding contractors Overcharge for everything
5/5
TrustpilotOliver was very helpful
5/5
TrustpilotReliable & professional, providing a good service
A reliable agent with good service and a high standard of professionalism. KFH have served me well for 6.5 years (since 2016) first as a letting agent, finding tenants promptly where another agent had failed, then as a managing agent with a few changes of tenants along the way, and now finally as my sales agent. I always felt they provided good advice and fought my corner, especially when it came to negotiations with prospective tenants and buyers. If there is one thing I was disappointed in it was that my property manager changed a bit too often. Otherwise, a good experience. I stuck with them and felt the benefit of that trust.
1/5
TrustpilotThe senior management are capable
The senior management are capable, but I was not impressed with junior staff. There was a failure to adequately follow up and I don’t believe the sellers interests are prioritised.
5/5
GoogleSeamus was an impeccable agent for the letting of our house, every step of the way. He was highly professional, kept in close communication and helped us to feel like the whole process was very much under control. We completed the let of our house today with new tenants and couldn’t recommend Seamus more.
4/5
TrustpilotGood
Zack from Bayswater branch dealt with my purchase. He was responsive throughout the purchase process starting from showing me around to completing the purchase. He was professional, respectful and nice in my interactions. If not for his timely interventions, I do not think my purchase would have competed as it did. I interacted with Mimi for collecting keys and cleaning up the place before my move. Thanks again to both and the rest of the team at KFH and keep up the good service.
1/5
TrustpilotAvoid avoid avoid...they are terrible…
Avoid avoid avoid...they are terrible and you can't possibly find anyone worseWe have had KFH managing my block since I moved there in 2019. Their service started badly, and has deteriorated to the point where there is zero trust with them.Charges with no explanations, get annoyed when asked questions by the leaseholders and no response to complaints made to senior management.Senior management even made the mistake of replying to a complaint saying "don't worry, this won't go anywhere" thinking they were forwarding the message to the individual the complaint was made about.A joke of a company who firmly believe they don't have to answer to anyone and can charge what they like.
5/5
TrustpilotSteve and Jeremy - the best!
My girlfriend and I are in the process of moving into a new flat for rent this summer and we’ve had the best experience working with the two gents at KFH, Steve and Jeremy. They’ve been incredibly helpful in assisting us through the (sometimes) difficult rent search, both as great communicators and simply good people. Thanks again for all the help thus far!Cheers boys,Luke
5/5
TrustpilotFantastic service
Fantastic service, Thanks to KFH in Chislehurst, they were amazing especially Kevin Byrne,
5/5
TrustpilotThe KFH team were on my case long…
The KFH team were on my case long before my flat was vacant . I let the flat in Streatham with KFH since I bought it in 2006. I had no complaints about their service ( Streatham office ) but I put the flat in the market following another refurbishment in August 2021. Unfortunately the flat did not sell so had to relet which I did through Winkworths . Their charges were a bit cheaper but the rent was paid direct to me by the tenant and I had to arrange holding the deposit with DPS . KFH Streatham office kept me on their books however and they called me perhaps 6 months from when my tenancy was due to expire . They called regularly and I was impressed again with their efficiency and market knowledge . So I switched the flat back to KFH to arrange letting which they did v promptly . They were able to recommend service people to do checks for all relevant certificates and also arranged an inventory inspection .so I am very satisfied Thankyou and will recommend KFH Streatham as letting agents
5/5
TrustpilotLiam at KFH southgate was an absolute…
Liam at KFH southgate was an absolute star to deal with. He understood our urgency to get our house sold, being landlords affected by the mortgage rate increase. He was always available to talk and consistently acted under our instruction throughout the sale. Should it not have been down to Liam handling our sale, we may have still been on the market. If you are thinking of selling in the southgate area, I would whole heartedly recommend using KFH southgate.... and ask for Liam!
1/5
TrustpilotDisappointing Experience; Can’t be trusted.
We trusted this lettings agency to provide our family with a safe and comfortable home. Still, we had a terrible experience: we’ve been dealing with carelessness, three months of unaddressed issues, the house with preexisting problems and nothing but broken promises and ongoing breach of the contract. To make matters worse, we moved into our new house to find that the heating wasn’t working during the Christmas period, with no care or concern from our lettings agency. Don’t let this happen to you - stay cautious and research before signing any contracts.
3/5
TrustpilotGood catchment and largerenting Ashbourne branding that…
Good catchment and large branding that brings a variety of clients but that’s about it. Too many young uncommitted people with not much life experience or sense of duty other than what they have been told to do. Would probably look for a smaller agency next time that focuses on the logistics and customer care rather than a wham bam thank you mam type of approach
4/5
TrustpilotIvan and the team were polite and…
Ivan and the team were polite and professional in supporting a quick turnaround on a rental property. I was guided through the unfamiliar process and they were very helpful. Thank you.
5/5
TrustpilotExcellent service
I have just renewed the tenancy contract with the tenant that KFH found for my flat last year. In fact I have stayed with KFH for a few years because of the service they have offered me. Throughout this period they have been very professional sending me info on the latest official requirements & reminders. I recommend them highly.
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