5/5
GoogleHolly has always demonstrated great professionalism since the beginning of our tenancy. She is very responsive and keeps us constantly informed of any issues. She quickly relays our concerns and suggestions to the landlord and actively …
Trusted Agent profile · Southwark
Ludlow Thompson Canada Water reviews in Southwark
★★★★★
2,154 reviews across 3 platforms
Unit 2, Montreal House, Surrey Quays Road, London, SE16 7AQ, Southwark, SE16 7AQ
Ludlow Thompson's office in Southwark, at Unit 2, is rated 4.4 out of 5 across 2,154 reviews on three platforms, including 402 Google reviews rated 4.7.
402
Reviews on Google
This office
9
Reviews on Facebook
Business-wide
1,743
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
Google5/5
GoogleHaydar at KFH Canada Water has been wonderful. He's professional, helpful and very good with communication. He worked really hard to ensure that I could take a small domestic pet with me to my new flat, and hopefully in a couple of weeks we will be all settled! I went to the office to show some ID and the other staff I interacted with were also friendly and pleasant, which makes stressful times a little easier.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotThank you Lucy Baker!
Started renting with KFH not long ago and the whole process was enjoyable! The agents were particularly helpful and ensured the whole process went smoothly, particularly Lucy Baker, It was a real pleasure!
5/5
TrustpilotApplause
Jack at the Beckenham office has been amazing in helping us buying our new home. He has been very attentive when we’ve contacted him, he was always available with a prompt reply even during the entire summer. His colleague Catherine was also really helpful and same was Lee.Overall a very, very good experienceThank you
5/5
TrustpilotLily Elvery of KFH Beckenham has been…
Lily Elvery of KFH Beckenham has been stirring us effortlessly through getting a new tenant for our flat in Beckenham. Within a few days she had found the perfect tenant for us. She is always polite and helpful and always has time to sort out any problems. Thank you, Lily
5/5
GoogleI couldn’t be happier with my experience with KFH and Mohammed Ahmed. He has been absolutely brilliant from the first meeting through to the exchange of keys. He communicated non stop throughout each step of the process and always provided a incredibly professional and friendly service. I couldn't recommend Mohammed and KFH enough.
5/5
TrustpilotThank you Elliot fords for being…
Thank you Elliot fords for being absolutely brilliant and supportive. As an agent you showed soo much tenacity and dedication towards helping clients. You answered phone calls and emails and texts effortlessly.Thank you kfh
1/5
FacebookDon’t waste your time and money with this agency ! Their stuff are so rude that they dare to decide what is safe for your children ! They don’t even pick up their phone or answer to any enquiries on email when it comes to a problem ! Not mentioning they are holding a deposit with the zero deposit , that they are obviously not entitled to do it ! This is the worst letting agency that you can ever sign with ! Rude stuff , not properly trained and inhuman approach!!! DON’T SIGN WITH THEM !!
Agent replied · 26 November 2025
I didn't know they had fatshamers working for their company lol https://vm.tiktok.com/ZMYCGeJCL/
4/5
TrustpilotExcellent tenant relations
Excellent tenant relations. Great help with problem solving and facilitating resolutions through complicated repair works.
5/5
TrustpilotGreat service from Chislehurst branch.
The Chislehurst branch has a very impressive senior person, capable junior staff and efficient admin people.Good advice given and excellent negotiation skills. Very easily contactable in the office and will email updates if easier to use at work etc. They even gave out a mobile number for direct access when not in the office - but I never needed this.They delivered on their promise to sell our property at a reasonable price in a reasonable timescale. Would highly recommend to sellers.
5/5
GoogleKaren is the best person than I have ever met especially in this industry. She is incredibly helpful and extremely kind. I highly recommend her advice. the whole team was very quick with all the paperwork
5/5
GoogleGreat service, highly recommend.
Agent replied · 16 April 2026
Thank you Yuly for your wonderful feedback about our reliable service. We are delighted to know you highly recommend us. Our knowledgeable team is always here to support you, so please do not hesitate to reach out if you need assistance.
5/5
TrustpilotSawan Shah - the only mortgage advisor you’ll ever need.
As a first time buyer everything about mortgages was confusing. Sawan not only went out of his way to find me the best deal, he consistently treated me with respect and understanding as I navigated this complicated topic. He proactively looked for the best deals, and when he found one (even up to the week of exchange) he told me and we switched to the better deal. Sawan answered the phone whenever I called and never stopped being totally professional and decent. I’ve already recommended him to several friends and will continue to do so
1/5
TrustpilotAbysmal "Service" from KFH Property Management
Over several years of dealing with KFH as managing agents for Filton Court, I have experienced a shocking level of mismanagement, inefficiency, and disregard for their duties. Despite repeated complaints, KFH has failed to address critical issues, including ongoing roof leaks, misallocation of service charge funds, and persistent failures in communication and resolution.Key Issues:Ignored CAPEX RecommendationsIn 2020, a CAPEX report outlined urgent roof repairs. Instead of taking swift action, KFH delayed implementation for over four years. Their justification, arrears due to unpaid service charges, is unacceptable, as no meaningful efforts were made to recover these charges or inform leaseholders about the impact on essential worksFailure to Act on ComplaintsMultiple reports of leaks were ignored over several years. KFH consistently opted for ineffective temporary repairs, wasting funds and exacerbating the damage. Professional advice recommending a full roof refurbishment was disregardedQuestionable Financial PracticesService charge contributions for the reserve fund inexplicably fluctuated, quadrupling in one year without clear justification. Repeated inquiries into the allocation of funds and unexplained expenses, including missing costs for surveys, went unansweredPoor Communication and Broken PromisesDeadlines for responses were routinely missed, and vague assurances were provided instead of concrete action. In some instances, responses contradicted prior commitments, eroding trust entirelyNegligent Handover to New AgentsWhen management transitioned to JFM, KFH failed to provide adequate documentation or briefings, leaving unresolved issues and further confusion for residents and leaseholdersConsequences:KFH’s systemic failures have caused significant stress for leaseholders, jeopardized the property’s integrity, and wasted financial resources. Their mismanagement highlights a clear breach of fiduciary duty and a lack of accountability.
5/5
TrustpilotVery friendly and professional staff…
Very friendly and professional staff Myles been going always an extra mile to help and responde to all questions needed.I really happy with the service and the effort to find the best suitable accommodation for me.Thank you so much Myles all the best !
4/5
TrustpilotHighly recommended
I have dealt with many estate agents over the years, and KFH stood out. From start to finish, the team were professional, efficient and incredibly friendly. They kept me well informed throughout and I wouldn’t hesitate to recommend them.
5/5
TrustpilotBig thank you to Sawan & Sharon for…
Big thank you to Sawan & Sharon for helping me secure a mortgage. As a first time buyer, they were incredibly informative and went above and beyond throughout the entire process. I am very grateful for their support, I would highly recommend their services.
5/5
TrustpilotThank you to Deanna Watkins and the…
Thank you to Deanna Watkins and the sales team at KFH Chislehurst, my recent flat purchase in Bromley all went very smoothly ! Viewing requests, flat survey and information requests all dealt with promptly and professionally .. many thanks.
5/5
TrustpilotFulham Branch of KFH
The Fulham Branch with manager Alistair were great in every way. I was keep well informed. The sale was a difficult one- probate sale. Plus I had serious health issues along the way. They were helpful, considerate and put themselves out to help me. Nothing was too much trouble. I would recommend this branch very highly.
5/5
TrustpilotExcellent experience purchasing a…
Excellent experience purchasing a property in Southfields. Laura was fantastic; efficient, accurate communication throughout the whole process and helped navigate a, at times, difficult chain. Very professional, personable, trustworthy and great to work with.
1/5
TrustpilotUnprofessional service
We started renting with KFH last year and since then they have been nothing but unhelpful. I don’t know if it’s because we were immigrants and new to the renting industry but they forgot to mention lots of issues with the flat and that the landlord managed the property. The landlord not once helped us, the main door didn’t lock and he didn’t understand the issue, mold in the bathroom, broken domestic electrics that were never fixed etc. The fact that they accept these type of landlords tells you a lot. Furthermore, he hasn’t given us back our security deposit and the agency has done nothing to help us. When they started the flat views to rent it again they were unprofessional and impatient. I was working from home once, I had told the agent this information which she decided to ignore to then proceed to buzz again and again without an apology or thanks. Be careful with them.
5/5
TrustpilotGood communication and customer service
Good communication and customer serviceWe recently sold our house having lived there for 27 years and so hadn't experienced the house moving process for a long time.Catherine who dealt initially with our sale before her maternity leave was excellent, keeping us informed throughout the process but without giving us unrealistic expectations. Jack then took over and also kept us regularly updated with calls and ensured a smooth end to the sale despite issues with one of the parties further down the chain.
5/5
TrustpilotThe Acton office - sales
I was a customer of the Acton office which was selling a property for me. The transaction was difficult and long involving a lease extension as part of the sale. Rossen and Harry Sims were excellent: both hard working and good natured. I am pleased to recommend them.
5/5
GoogleIt has been an absolute pleasure working with Antony Botha at KFH while flat hunting and having to navigate one of the worse rental markets I’ve seen for years. Antony has been so supportive and professional throughout going above and beyond. I sincerely appreciated his guidance and depth of knowledge. Based on my experience, I’d be more than happy to work with KFH again.
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