Trusted Agent profile · Southwark
★★★★★
2,154 reviews across 3 platforms
Unit 2, Montreal House, Surrey Quays Road, London, SE16 7AQ, Southwark, SE16 7AQ
Ludlow Thompson's office in Southwark, at Unit 2, is rated 4.4 out of 5 across 2,154 reviews on three platforms, including 402 Google reviews rated 4.7.
402
Reviews on Google
This office
9
Reviews on Facebook
Business-wide
1,743
Reviews on Trustpilot
Business-wide
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
GoogleI had viewings with Manuel who was assiduous and helpful with viewings and went above and beyond to keepy me updated. Friendly and nice trustworthy team here
We're thrilled to hear that Manuel provided you with such reliable and trustworthy support during your viewings. Your positive feedback means a lot to our team, and we look forward to assisting you again in the future.
5/5
TrustpilotGreat experience with KFH
We can't thank Sebastian and his team enough for the excellent service we received from Kinleigh, Southgate throughout our house sale/purchase. Totally supportive and professional. Sebastian was magnificent. He kept us updated throughout the process and did the solicitors job too while keeping everything on track. This is customer service of the highest level. I would highly recommend KFH
1/5
TrustpilotSadly no work ethics!
You are in your thirties, Now that you have a baby who is almost one, you start your search of a two bedroom place to buy. months and months every Saturday is filled with viewings and your baby probably thinks this is how life normally is. Finally you find a place you love, you make an offer and it gets accepted!! You are over the moon. You come home and dance out of excitement. Your baby does not get it but understands there is something nice going on. She will have a room after-all.You get asked some documents for the process to start and you send them immediately. You try to sort your mortgage and solicitor at the same time, too. Well these are hard but necessary steps to take. Everything is normal until now.But here comes the sickening part!Alina, the sales negotiator you worked with so far who is a lovely lady by the way is away for the week and leaves her assistant to take care of paperwork for her. They need your solicitors details to write the offer accepted letter. First thing Monday morning you email the details of your solicitor to that assistant. You have hours long mortgage application meetings with the broker afterwards and they have all your personal and bank details at that point. Peter West the assistant does not write back to you at all on Monday. Tuesday he is still quiet. You write a follow up email. No reply. Wednesday he writes back that he needs to contact the seller and wednesday night he asks you to call him. Yes unfortunately you are correct! In the meantime, even though your offer was accepted he did not care about his manager, did not care about you or your hopes and dreams, did not care about work ethics and did not care about the reputation of the real estate agency he works for and he kept on showing the flat to others, found a cash buyer of course and on the phone he says, “there is another flat, why don’t you look at that?”Yes there are thousands of flats all over the uk but is this fair to us? Is it fair to his superior? Is it ethical? Our mortgage application is accepted now with the flat gone missing. Couldn’t Peter show other flats to the cash buyer? Was the one with our accepted offer the only one they had in all of kfh? I feel so disappointed with the system and I think kfh needs to sort this out if it wants to prevent its reputation from being tarnished. Make things right!
5/5
GooglePositives: Professionalism, responsive, proactiveness, customized approach We only worked with Antony Botha from the KFH team and he was on top of things. As our budget was low and we had loads of needs it was getting very difficult to find any property suitable to our constraints. He helped us find a perfect property in the budget we needed. As the market is very hot, properties were going quickly, he proactively sent us all the new properties as soon as they are up in market. We are very delighted to find such a great property at such great price and good landlords. Thank you Antony and the KFH Canada Water team. -Trish
5/5
GoogleI've had the best experience finding my gorgeous new flat to rent with Mohammed at KFH. He has been extremely supportive and responsive throughout the whole process, as well as being very honest and transparent. Due to his extensive market knowledge and understanding of the landlord's and our priorities, Mohammed was incredibly helpful in advising how to best position our offer and always made sure we felt comfortable and aligned with everything that was happening. I've been renting in the UK for about 7 years now and I can honestly say this year has been the best experience I've had in the process to get a flat (also considering this summer post covid was particularly difficult for finding a flat to rent). Mohammed has been the reason for this smooth experience. I would give 6 stars if I could.
5/5
GoogleI had a great experience with KFH, especially thanks to Karen Rawlings. In the midst of a daunting international move, she was a steady source of knowledge and encouragement, and guided me through each step of a difficult process gracefully and kindly. I am very grateful for her help in securing me with a beautiful apartment, even in the middle of such a crazy rental market! Karen is wonderful - I would highly recommend her to anyone looking to let!
5/5
GoogleWorking with Muguisha Eduardo had been good when looking for a flat to rent, she was on time and remained professional throughout.
Ronald Agyemang! We’re really glad to hear you had a great experience working with Muguisha Eduardo and that she was professional and punctual throughout.
5/5
TrustpilotJess Prescott
Jess Prescott - an amazing relationship manager. Thank you!!
Thank you for your kind words, Edward. We are thrilled to hear that you've been pleased with Jess. Our team is dedicated to providing reliable and supportive service. If you need anything further, please don't hesitate to reach out to us.
5/5
GoogleAntony is a really responsive agent, and knows the details of the properties he handles at the back of his hands! He is able to match up the needs of both landlord and tenant into a mutually beneficial. He remembered my search for the past month and immediate got in touch with me for a property which suited my requirement exactly and got all the paperwork through within days, and ready for my move. Really approachable and knowledgeable!
5/5
GoogleI had a great experience with Louis Perry and their assistance in the purchase of my first property!
Thank you for sharing your wonderful experience with us. We are thrilled to hear that our knowledgeable team provided you with supportive assistance during your first property purchase. Our aim is to ensure truly successful outcomes for our clients, and your feedback reinforces our commitment to being client-focused. If you need further assistance or have any questions, please do not hesitate to reach out to us.
5/5
TrustpilotKFH went more than the extra mile in…
KFH went more than the extra mile in arranging multiple visits to the property and maintaining a close link between us and the vendors. As a result of this we were able to view and complete within a matter of weeks. I cannot recommend KFH too highly. Lisa and her team are first class.
5/5
GoogleAmazing company, made the whole process, very easy. Special mention goes to Sieto, very polite and helpful and always responded back very quickly. Thank you
5/5
TrustpilotFantastic Service
Buying and selling a house is a tough process but the only constant, reliable, dependable and helpful person with us was our mortgage broker Sawan Shah. I cannot thank him and recommend him enough. Shout out to Sharon in his team as well for her support.
5/5
GoogleGreat experience with Muguisha who has been very quick to respond and progressed our tenancy with refreshing efficiency
Thank you for sharing your fantastic experience with us. We are delighted that Muguisha provided you with quick responses and efficient support throughout your tenancy. Our knowledgeable team is always here to ensure reliable and quality service. If you need anything further, please do not hesitate to reach out to us.
5/5
GoogleI didn't visit the place myself but Seito, had a positive engagement with me and my husband who visited the place.
5/5
TrustpilotSupportive and Responsive
Lee KFH have been very supportive and quick to respond re any queries regards I have had in selling my leasehold flat. With their help it has been a relatively smooth process.
Thank you for sharing your experience, Dermot. We are pleased to hear that our supportive team helped make the sale of your leasehold flat a smooth process. Our local expertise and commitment to understanding our clients' needs drive us to achieve truly successful outcomes. If you have any further questions, please feel free to reach out to us.
5/5
TrustpilotExceeded my expectations
I feel fortunate to have visited KFH Kennington, where I met Darren Tait. Darren gave us a very comprehensive overview of the company and how they could assist with my flat sale. It was a fairly long complex process due to 3rd parties, but Darren and Priyesh remained diplomatic and professional throughout and until we completed. I would unreservedly recommend them, they are true professionals!
5/5
TrustpilotElijah is an exceptional estate agent
Elijah is an exceptional estate agent, providing professional and personalised service. He is attentive to client needs, responsive, and has a deep knowledge of the market. His proactive communication and dedication made our process smooth and stress-free. Highly recommended for anyone looking for a trustworthy and efficient experience!
5/5
TrustpilotDominic was as always
Dominic was as always, friendly, knowledgeable and always kept his promises, the flat is rented for years, flawlessly
5/5
TrustpilotA thoroughly excellent service. Thank you!
KFH Crouch End recently dealt with a probate sale for us. Barrington and his team of David, Harry and Finn did a thoroughly excellent job. This could have been a challenging sale for us but their professionalism, market expertise and flexibility ensured that all went well.I would highly recommend their services and would have absolutely no hesitation in choosing them in the future.
5/5
TrustpilotDimitri was super helpful in our search…
Dimitri was super helpful in our search for a property, he was professional and super helpful in every aspect, unfortunately we opted for another property that suited us better with another agent but I would 100% recommend Dimitri and will contact him in the future for sure.
4/5
TrustpilotMostly communication was good
Mostly communication was good. And ultimately they got the job done!We used Catford Branch and the personal service we received from Tate Smith was what made the experience above average. She was patient and managed to liaise fairly and confidently between us and the other parties/solicitors. She was personable as well as efficient.
1/5
TrustpilotConfrontational in Peckham
A quick call this morning from the Peckham team has put me off using them. Confrontational and unpleasant, and not interested in the customer. I cancelled the valuation and chose a different agent to value and sell my house.
5/5
GoogleYande was very helpful with the house viewing and through the whole process of securing our new home!! Thanks a lot!! Definitely recommend KFH!
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Tell us what you need and we'll put you in touch. Ludlow Thompson Canada Water hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
