Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotThey had interesting listings and helped us with our first purchase
The scale of the company helps as they have quite a few people in a quite a few locations, so a decent selection of properties and of people stepping in when others are not available. Luke, our negotiator was lovely to work with and very easily available especially towards exchange and completion on our property, doing his best to complete the sale and try and keep the chain as happy as possible.
I give them 4 stars as the viewing process was less than ideal. It started out well with Mark, but then we were passed over to a different realtor and she let us turn up in a location (45 mins journey one way for us) and told us on the spot that "oh by the way the apartment you wanted to see, I couldn't get the viewing for it today" and didn't seem to know much about about the apartments she showed us. But I assume some of the disorganisation that we had to deal with possibly attributes to COVID.
Alexandra · 14 December 2020
★★★★★ 5/5
TrustpilotKnight Frank Kensington: 5 stars
Sophie from the Kensington branch was instrumental in our successful search for a beautiful rental property in W8. Her consultative approach, trustworthiness, knowledge of the market and strong rapport building gave us a very positive feeling throughout. We would recommend everyone looking for quality to use Knight Frank!
Joost · 11 December 2020
Agent replied
Thank you Joost, both you and Merel were fantastic and prompt throughout so made my job easy. I hope you settle in well to your new home and let us know if we can help with any property needs of yours in the future.
Best wishes
Sophie
★★★★★ 1/5
TrustpilotKnight Frank is the worst in W2, work with others like KFH, marsh&parsons, foxton, etc.
I moved out from my flat in w2 on 30sep, I still haven't received my deposit back after lots of chaser emails and phone calls to Knight Frank. Let alone being charged £300 for cleaning a 1 bed flat, now they are charging me for the last day of my tenancy on 30sep. I have emails from them that clearly stated that I was supposed to vacate the flat before OR ON 30sep and I did vacate on 30sep. However, they are charging me for 1 day-extra rent for 30sep claiming that my rent payment was not covering that day. they never let me know of this extra rent beforehand, and their emails were misleading and deceitful. I have rented 4 flats in the last 6 years in W2 from different agencies and never had such problems with any other ones. So, I just wanted to make sure that this is know by public and people are aware of the risks with working with Knight Frank. I do not care about the money anymore, I am so disappointed I just want my deposit back and lose contact with this firm ASAP.
Edip · 10 November 2020
★★★★★ 1/5
TrustpilotHow long does it takes to rent a storage unit?
One would assume that renting a storage unit in a building managed by Katie and Richard from Knight Frank would be an easy process as it makes business sense to receive money instead of letting it stand unused.
Alas, over 4 weeks!! have passed without any progress in-sight. What's the stated reason you ask? "it is being held up by the solicitors" Richard told me. Would it ever happens you ask? With Knight Frank you never know as the client you're not important.
Arthur · 16 October 2020
★★★★★ 1/5
TrustpilotVery bad experience
We had a very bad experience with Knight Frank. We viewed three flats in a development which one we made an offer on. We were told by the agent that our offer was accepted by the landlord. After 4 days of chasing him to finally pay the holding deposit (we had never rented a flat before and weren’t very familiar with the process) he got back to us saying that someone else had taken the flat. We were then offered alternatives that were not even close to what we were promised before. We didn’t feel like our concerns/complaint were taken seriously and that the agent cared about our situation. We can not recommend this agency.
ME · 4 October 2020
★★★★★ 5/5
TrustpilotVery happy with the service
Very happy with the service I received from Knight Frank. My sales negotiater always kept me informed, was cheerful and enthuiastic, she was backed up by the professional office staff.
Phone calls were answered promptly and any queries that I had were investigated and feed back given.
Due to covid, viewings were a little more difficult, but with everyone complying with regulations, I felt safe at all times.
I would recommend Knight Frank highly as an estate agent to deal with the selling of your home.
Carol · 3 September 2020
★★★★★ 5/5
TrustpilotProfessional on all accounts
It’s a tricky business finding a new home during a pandemic. Knight Frank were meticulous in their protocols, to protect all concerned, while ensuring the owners of the Overseas property we wanted to rent were kept informed of all requests and required approvals. A very impressive outfit indeed.
Victoria · 26 August 2020
Agent replied
Dear Victoria,
Thank you ever so much for your kind feedback. I am pleased the teams were able to assist you. Thank you again.
Alexandra
★★★★★ 2/5
TrustpilotWe have been engaging Knight Frank for…
We have been engaging Knight Frank for almost 10 years. In the beginning, we are very happy with the service but lately the service level has deteriorated.
- tenant profile is getting worse
- non response of email by some employee
- cost of repair quote is outrageous
Mei · 21 July 2020
Agent replied
Hello,
We are really sorry to hear about your recent experience. I will be speaking to the teams involved and will send you an email shortly.
Thank you , Alexandra
★★★★★ 5/5
TrustpilotCharlotte from the Wimbledon office has…
Charlotte from the Wimbledon office has been amazing throughout our whole process. Regularly keeping me and the landlord updated. She was also great at understanding our requirements and the landlords and how we could meet in the middle to find a solution! Couldn't recommend her enough.
Charley · 20 January 2021
Agent replied
Thank you for taking the time to write a review and your kind words. It was a pleasure to help you find your next family home.
Regards
Charlotte
★★★★★ 5/5
TrustpilotExcellent service …
I have received excellent service from Knight Frank’s property management team over the years during which I have been staying at one of their managed properties. More recently Olivia Bookatz and previously Lee Murad have both been prompt, proactive and a pleasure to deal with.
YA · 5 February 2021
Agent replied
Dear Yohaan,
Thank you so much for your review. It has been a pleasure dealing with you and we look forward to looking after you for the rest of your tenancy.
Olivia and Lee
★★★★★ 5/5
TrustpilotKnight Frank Kensington
Knight Frank Kensington have been a go to agent for our firm to rent a number of units in a building we own. Sophie specifically has been a great point of contact, with regular updates and advice. We would not hesitate to recommend this agency.
Fahim · 2 February 2021
Agent replied
Thank you Fahim, what a lovely read! I look forward to many new tenancies forming as a result of our teamwork, Best wishes, Sophie
★★★★★ 5/5
TrustpilotThank you Bristol team
We have just bought and sold with Bristol Knight Frank team. From the very beginning they were efficient, professional and nothing has been too much trouble. The quality of the photographs was stunning. We have been very impressed with the whole team and would thoroughly recommend.
Katy · 8 October 2020
Agent replied
The Knight Frank Bristol team are delighted to have worked with you and to have helped you make the move to your new home.
Best wishes,
James
★★★★★ 5/5
GoogleVery nice people. They worked away at the sale and always kept us in touch with progress. Thank you so much.
Sue · 4 November 2023
Agent replied · 25 November 2023
Thank you Sue, we wish you both all the best in your new home
★★★★★ 5/5
TrustpilotNick at Knight Frank was absolutely…
Nick at Knight Frank was absolutely incredible. Always there when you needed him and so helpful in selling house...even during lockdown.
I highly recommend Nick and the Knight Frank team.
Paul · 3 September 2020
★★★★★ 5/5
TrustpilotDepends on the person
As for many things , it all depends on the person who is in charge of you.
I moved from a very average experience to a very reactive, and effective relationship (reason for the 5* rating) when Olga D. took charge of my apartment.
Philippe · 9 February 2021
Agent replied
Thank you, Philippe, for leaving us such an excellent review. We are thrilled that you loved your experience. We put customer experience, and satisfaction is our priority, and your study reaffirms the hard work we put in every day. Thank you for your kind words, and we look forward to working with you again.
Kind regards,
Olga
★★★★★ 5/5
TrustpilotExcellent service
I have more than one property with Knight Frank and I have dealt with a number of excellent people in their team including Jennifer King-Neary, Michal Bocian, Kasia Jobda, Edwin Chan, Andrew Osborne, Stefania d'Antonio and Brigette Bulan. Great team and excellent service!
Chris
Chris · 4 February 2021
Agent replied
Thank you ever so much for your kind words. The teams are thrilled they have been able to provide such an excellent service. Thank you again.
Knight Frank Lettings
★★★★★ 5/5
Trustpilot6 weeks to complete ... fanatastic
Troy & Rachael handled our conveyancing process brilliantly. Constantly on the front foot chasing down solicitors queries on both sides, that offer to completion was less than 6 weeks. Excellent 5 star service in my book. Well done team Knight Frank. Many thanks, Ruth & Chris
Chris · 24 July 2020
Agent replied
Many thanks Ruth and Chris. It was our pleasure to help with another property sale & we look forward to working with you again in the future.
Best wishes
Troy
★★★★★ 4/5
TrustpilotPeter who showed us the property did a…
Peter who showed us the property did a great job and assisted us well throughout the process. The reference company Home PPL was a little bit fiddly but they were very useful on the phone. It's only been two weeks but so far so good.
Jack · 31 October 2020
Agent replied
Dear Jack,
Thank you for your kind review.
I am pleased that everything went smoothly.
Please do not hesitate to contact me if I can be of any further assistance in future.
Regards,
Peter
★★★★★ 5/5
TrustpilotCharlotte Durant, Wimbledon Branch
Charlotte did a great job in helping us to find a property to rent. She listened to what our needs were and cam up with the goods. She was efficient and had a very upbeat personality which was certainly what we need right now.
Stephanie · 13 January 2021
Agent replied
Dear Stephanie,
Thank you so much for your kind review.
It was a pleasure to help you find your new home and I am always here to help should you need anything in the future.
Kind Regards
Charlotte
★★★★★ 5/5
TrustpilotManwai Kwok excellent service
This review is for Manwai Kwok, who delivered an excellent customer service.
He was always quick to follow up with our requests or issues and always exceeded our expectations.
Knight Frank is privileged to have such a professional and friendly team member.
All the Best.
A customer · 5 October 2020
Agent replied
Thank you very much for your kind words. It has been a pleasure working with you.
Best wishes to you.
Manwai
★★★★★ 5/5
TrustpilotExcellent & efficient service all round
My first tenancy under Frank Knight
An excellent experience til date with all teams
From the agents doing viewings, to the lady doing contracts to the helpful agent coordinating the maintenance issues.
They are always courteous and polite and most helpful which I appreciate.
Rajni · 6 November 2020
Agent replied
Dear Rajni,
Thank you for your incredibly kind words. They have been passed to the team. We look forward to working with you in the future.
★★★★★ 5/5
GoogleWe have found the team extremely professional, warm, and friendly, and Laura has gone the extra mile in helping us with our house search; thank you! They really know how to sell a property, by spending extra time with buyers and pointing out all its potential, without being at all pushy.
Siobhain · 18 September 2016
Agent replied
Thank you so much for your very kind feedback and lovely comments about Laura. We look forward to continuing to work with you.
★★★★★ 5/5
TrustpilotExtremely helpful team
I have been dealing with Louie-Mae in the Trinity Village team on behalf of a friend who first became ill and subsequently sadly died. Louie-Mae could not have been more helpful and flexible. Thanks so much for making a difficult team so much easier.
Keith · 21 October 2020
Agent replied
Hi Keith, Thank you for your kind words, and I am glad that we were able to support you at such a difficult time, wishing you well, Louie-Mae
★★★★★ 5/5
TrustpilotSteven Gilbery
I had the help of Steven Gilbery to help secure my new flat. He was extremely professional and personable, and made the whole process seamless. Having used many estate agents in the past, I won't be contacting anyone else for my next move. Thanks!
Sam · 8 October 2020
Agent replied
Dear Sam,
My absolute pleasure. Hope you enjoy the flat and let me know if you ever need assistance in the future.
Regards
Steven
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