Knight Frank Southwark reviews

★★★★★ 5/5

Trustpilot

Very good property management service

I've been a tenant of a property managed by Knight Frank for more than a year now and I must say the service has been outstanding. A few months ago Ruby Goddard took over as Property Manager for the flat and she has been a pleasure to deal with whenever I've required some assistance from KF. She has not only responded very promptly to my emails but also made sure issues were addressed in a timely manner. She has also followed up every single time to make sure that the resolution/work had been carried out properly. I must say I am very comfortable with the idea of having Ruby going forward to assist with any future issues that may arise.

User · 27 October 2020

★★★★★ 5/5

Trustpilot

Choose Knight Frank

We put our property on the market with Knight Frank during what turned out to be rather difficult selling conditions - first the uncertainty caused by Brexit, then the Coronavirus pandemic - but eventually they found us a buyer. We would like to thank the great team at Knight Frank - Mark Proctor, Katrina, Katie, Caroline and the wonderful Rachael. They all became like family members during the whole process. We would thoroughly recommend them to anyone thinking of selling or buying a property in the West Country. 10 out of 10!

William · 26 October 2020

★★★★★ 5/5

Trustpilot

Thank you, Jane Wallworth

I would like to commend Jane Wallworth, regional property manager, who deals with my rental property in Wapping. I have liaised with Jane for many years, most recently this week over some necessary repairs and I can't speak too highly of her professionalism, care for every detail and good humour. She has always been quick to respond and help, most notably in going the extra mile, for example, to source objects or work needed for the property - very reassuring, as I live abroad.

Alenka · 21 October 2020

★★★★★ 5/5

Trustpilot

Recently exchanged with Adam from Knight Frank

We recently used Knight Frank for the sale of our property in Claygate and were extremely pleased with the service provided, both by our agent Adam, but also by the wider team. While you don't see many Knight Frank boards in Claygate when compared to some of the village agents, this doesn't mean they're any less aware of the situation, environment and being able to leverage the wider KF network is useful. Would definitely recommend their service to anyone who is planning on moving in the area.

Mr · 12 October 2020

★★★★★ 5/5

Trustpilot

Amazing with Knight Frank and Sofia Lira Salas

As I decided to work with Knight Frank the second time, I again experienced nothing but pleasure and joy in finding my second home for my studies. Cornerstone of my amazing experience was Sofia Lira Salas. She is best letting agent I’ve ever met and that’s why without any hesitation I decided to work with Knight Frank this year. Her genuine care, wide availability, and strong support for the customer allowed me to rent an amazing flat with ease. I also love Sofia because she is always poised to help me with issues that are outside of her responsibility! Thank you Knight Frank and Sofia!

Kazybek · 10 October 2020

★★★★★ 5/5

Trustpilot

Issues solved professionally

We have experienced serious issues with the boiler which were professionally handled by our KF contact, Catrin Baker. She was always there for us and even replied to our emails on a Sunday for which we are particularly grateful. Catrin always offers professional advice and we are glad to say that she always solved all issues we experienced during our tenancy - and there were a few - in a very professional and speedy manner. Catrin certainly does more than she is expected to and we would like to take this opportunity to show our gratitude. Andy Barge & Natalie Turner

Andy · 5 October 2020

★★★★★ 5/5

Trustpilot

Heather Smith - The Best Property Manager Ever

I moved to a new flat in March 2019. Unfortunately, I had lots of issues since then which have ALL been resolved with the follow up and help of the amazing Property Manager Ms. Heather Smith. She is really an amazing person, very polite and understanding. She responds immediately when an issue arises and tries her best to resolve it right away and she has that power of absorbing one’s anger with her comforting words. She is an asset to Knight Frank. I sent her LITERALLY a huge volume of emails more than anybody else in my life and she never complained- on the contrary, she was always very patient, super polite and the amazing thing that she replies immediately within minutes. Heather, I wish you get a higher positions in life because you really deserve it and you’ll always be the beautiful image of Knight Frank and I wish your hard work gets appreciated because you made an enormous effort. To be honest, I am still in the same flat because of the professional way you handle all issues, otherwise I would have left long time ago. Thank you so very much Heather for your patience, kindness and professionalism. You always go the extra mile.

Lilas · 18 September 2020

★★★★★ 4/5

Trustpilot

Manwai is excellent

Manwai took over as a property manager only at the end of our tenancy, but despite that fact he worked hard to ensure our check out and security deposit handling were dealt with the continued respect of being a Knight Frank client, and in no way an after thought. I am truly appreciative for Manwai’s hard work to ensure that even as we ended our tenancy to move abroad, we could trust that Knight Frank would continue to help us through his individual efficient and effective hard work. The lack of a 5th star is due to the occasional communication issues we had with previous building managers, and the sometimes slow resolution of issues (an “emergency plumber” coming 4 days after the emergency, for example). This in no way is reflective of Manwai’s work, and I am sad to have not had him as the building manager sooner!

Alex · 17 September 2020

★★★★★ 1/5

Trustpilot

Awful experience with knights Frank as…

Awful experience with knights Frank as a tennants parent would NEVER recommend them. Ok until few days before 3 students were moving in. They made it quite clear montly payments only option which was agreed. BUT was then told was pulling out unless paid 6 months in advance which parents then had to pay! No shower for 9 months of the rental as was leaking so could not use! Knights Frank rented to them as a 3 bed illegally it turned out, as was a 2 bed and a office. Tennant who was sleeping in very, very small room was ill from ENT problems ( lots of doctor, hospital appointments & scans) They left few week ago and now and Knight Frank will NOT give back threir deposits.. taking huge amounts for cleaning £750 ( even though had professional cleaned) £336 for garden/ and waste some of which ess there when moved in moved in. £85 for 2 missing bed srews (.which was like it when moved in ) the list goes on ( too much madnesd to mention). & things when had noted to them but and now ignoring. Nightmare & so upsetting & disrespectful when really have be good tennants. Month 4 they had to pay another 6 months rent in advance so 8 months rent x 3 and could NOT even sort fixing the shower. Feel it is all about money & profits and do not care about tennants especially their phyical & mental health!!!n UP DATE... So cleaning agency rightly refunded some costs back. Landord removed gardening waste charge,and Knight Frank/ plumers compensated for non use of shower due to fault not being fixed. So thanks and appreciate that BUT Knights Frank still have the cheak to make tennants pay for 3 pictures Alex from agency told tennants to throw away before they left. Also charging for window key that was never there AND still have NOT addressed the fact they rented 2 bedroom as a 3 bedroom meaning my son was sleepping in a small office which caused him ill health!

Jane · 15 September 2020

★★★★★ 5/5

Trustpilot

A professional landlord’s view..

A professional landlord with 2 of my residential properties with Knight Frank and managed by Kasia Zelazko. For me it is imperative that I have a property manager who is efficient and provides a genuinely professional service - and this is what I get with Kasia. When you pay a management fee you need to get a commensurate level of service, KF through Kasia are achieving a high level of service for me and supporting the tenants in a timely and sensible manner so all parties are happy! I thoroughly recommend.

Mark · 19 August 2020

★★★★★ 1/5

Trustpilot

Not great overall

Between the agent loosing our keys before move in, items in the house being broken before we moved and having to chase for several days to get members of the team to respond to emails, my overall experience has been quite bad. To top it all of, they breached our contract within the first week. Not good. The only thing that has been ok so far, is that the property manager has been good. However, given everything else, I wouldn't use knight frank again. This has been one of the most difficult moves I've ever had, even despite having used much smaller letting agency's previously.

MT · 17 August 2020

★★★★★ 5/5

Trustpilot

Highly recommend

As tenants, we have had an overwhelmingly positive experience with Knight Frank over our year-long tenancy. We used the Canary Wharf branch to find our flat (which we love) and Alex McFee in particular was a great help in our property search. He helped us in securing a flat in a highly sought after building and in a very short space of time. Our property manager throughout our tenancy has been Jason Chu, he also provided outstanding customer service. He was always reachable quickly over phone or email and could not do enough to help if we had any issues. In general the service has been fantastic this year, the company have great staff who are very friendly and efficient. Would definitely recommend.

Lucy · 14 August 2020

★★★★★ 5/5

Trustpilot

Natalie Dordoy - Knight Frank

Knight Frank's services are good. But only as good as its people - Natalie Dordoy in particular is extremely professional, on the ball and very, very quick to react to make things happen. She thinks about the situation and not once has she ever hesitated to help. And when she does help, things get done and it gets done quickly. Natalie if you are reading this, I write this on behalf of everyone who deals with you as I'm sure everyone would agree with me, that your work is very much appreciated always.

Sc · 12 August 2020

★★★★★ 5/5

Trustpilot

I can simply say that they deserve to…

I can simply say that they deserve to be where they're, being the fact that their excellency of their service! Thus far, my experience with Sarah Freeman, Regional Property Manager, has been wonderful. Sarah has helped in every little way whenever I popped a query. I can simply entrust everything regarding the apartment to Sarah, even when I am 11 thousand miles away. And now that the lease is up, I am very surely continuing with Knight Frank. Well, why do I even need to change? Thank you, Sarah!

Nellie · 5 August 2020

★★★★★ 5/5

Trustpilot

Knight Frank property management - Baker St.

We are a tenant in a KF managed flat in Marylebone and we have been extremely pleased with the highly professional, friendly, and responsive service provided. Angelah J. at KF has been an absolute pleasure to work with and has gone above & beyond to make sure that our tenancy has been smooth and pleasant and that the property is maintained in pristine condition when any requirements have come up. Would love to work with Angelah again in a similar role in the future! Regards, Tim

Tim · 29 July 2020

★★★★★ 5/5

Trustpilot

Everything was perfectly organised

Everything was perfectly organised. The process from viewing to renting was well explained and done on time. I am really satisfied with your company and you are doing the renting. Thanks.

Mitra · 3 November 2020

★★★★★ 1/5

Trustpilot

Absolutely badly managed move-in date

Absolutely badly managed move-in date. Ahead of our move-in date, we stressed several times that we want the new apartment to be professionally cleaned and we were re-assured that this would be the case. On the move-in date, we found a dusty, dirty, uncleaned apartment and were again told by Knight Frank that the apartment had been cleaned This was a blatant lie. We noticed right when we moved in that the apartment did not have any running water (an account with Insight Energy had to be setup by us first). Makes you wonder how the professional clean was done without any running water. When we insisted, a cleaning company was hired to come the same day and they needed another 2 hours to clean the apartment.

RF91 · 22 July 2020

★★★★★ 5/5

Google

Having dealt with various different estate agents in the area we found Catherine and her colleagues (Paul) to be head and shoulders above the competition. We really felt that Catherine understood the market and was able to bring buyer and seller together in both a sensitive, and productive fashion. We would most certainly use Catherine again, and would recommend her to friends. Thank you to Catherine and team.

Niki · 18 September 2018

★★★★★ 5/5

Trustpilot

Shehzad Ahmed is great at his job role

Shehzad Ahmed is great at his job role. He is very efficient and good at time keeping. His response time is great and has great customer service! Great experience.

Charlotte · 10 February 2021

★★★★★ 5/5

Trustpilot

Great service!

Even through these strange times Knight Frank ( especially Vinnie Selvakumar) did their very best to find tenants for our property! Great service by all the Wapping team! 😊

Dinah · 3 February 2021

★★★★★ 5/5

Trustpilot

Superb!

I've run out of appropriate positive adjectives to describe Alice Finch Noyes from the Marylebone office. She has been my super star and guardian angel over the last two months dealing with a tenancy complicated by the pandemic. As a Relocation Consultant there are a lot of pieces to juggle and I would have had my hands full if it weren't for Alice's help and persistence. I hope to work with her again in the near future!

Caitlin · 3 February 2021

★★★★★ 5/5

Google

Catherine Stage recently coordinated our purchase of a property in East Dulwich. Catherine is professional, knowledgeable and personable. Catherine steered the process expertly and we were confident that we were in safe hands from the outset. Catherine has a comprehensive, in-depth knowledge of the Dulwich market and answered questions about the property and the area persuasively. I would highly recommend Catherine to any prospective seller or purchaser.

James · 18 September 2018

★★★★★ 5/5

Trustpilot

Ruby Goddard and Thomas Kimberley were…

Ruby Goddard and Thomas Kimberley were fantastic. Really, very helpful, responsive, fair, polite and professional. Thank you to Ruby especially for looking after us so well during our tenancy.

Max · 19 January 2021

★★★★★ 5/5

Trustpilot

I am delighted to provide this review

I am delighted to provide this review. My husband and I highly recommend Knight Frank and Harry Bethell, who we had the pleasure of working with as our agent. The sale of our home was extremely complicated and protracted, partly as a consequence of Covid-19. The support and reassurance we received daily was exceptional and kept us sane. The professionalism, customer care and experience that Harry provided without a doubt contributed to the successful completion of our sale.

Hanna · 10 September 2020