Knight Frank Southwark reviews

★★★★★ 5/5

Trustpilot

A kind and lovely agent

Really helpful services of dealing with any issues about renting and related issues after moving in. Always available good price with different kinds of houses. The agent Vivi Chen contacts me by Wechat which is helpful and convenientor Chinese tenants. She is always online and responds quickly. She helps me a lot and try her best to solve the problems even if they are caused by someone else. My customers experience from her is better than ever. Her services always make my life easier.

Robin · 25 January 2021

★★★★★ 5/5

Trustpilot

Best agent in Bristol

I've never been so happy to pay comission in my life! I can wholeheartedly say that Robin at Bristol Knight Frank has made us 10 times that amount, more than we would have done if we had gone with his competitors. His advice was spot on and him and his team's management of the viewings and offer process was outstanding. Our house was sold within a week of making initial contact. The photos were excellent and the staff that showed an enormous number of people around were friendly and knowledgeable. Rachel managed what then turned out to be a very difficult sale process (through no fault of Knight Franks) incredibly well, she was always quick to respond to any messages often very late at night and she has kept our purchasers happy and updated throughout the last 8months. The whole team has been outstanding, I cannot recommend them highly enough, they are the best estate agent in Bristol by a country mile.

Kat · 25 January 2021

★★★★★ 4/5

Trustpilot

Rent in King's Cross

I started my tenancy period in King’s Cross in last Oct.. I had short period from verbal agreement of my tenancy to move home (about 2 weeks), so when I moved to the property, I found there were several issues that should have been sorted out before I moved to the property. One of the reason for this is COVID, but I was not happy at that time to be honest. However, the property manager has been working hard to resolve each of issues, and then I am now satisfied with this property which is very comfortable and his hospitality that has been given to me. Thanks a lot and I hope I would stay here as long as possible.

Nakanaka · 22 January 2021

★★★★★ 5/5

Trustpilot

Very Professional and Responsive

My overall experience with Knight Frank has gone as well as I could have imagine. Alice from Knight Frank was the listing agent on the property we viewed. She was great to work with and communicated promptly. She helped us throughout the process and made sure we were aware of where the process was at. After we moved into our flat, Hannah from Knight Frank became our property manager. She has been very professional and responsive throughout all issues we’ve identified and has made sure they have been addressed, even while we are in the midst of a lockdown due to COVID. She has been great to work with and makes the living experience easy.

Brogan · 21 January 2021

★★★★★ 5/5

Trustpilot

Catrin Baker has been my account…

Catrin Baker has been my account manager at KF for a few years on my lease rental property and her response to requests is fast and reliable. Catrin gets the job done.

Julie · 19 January 2021

★★★★★ 4/5

Trustpilot

Holly - property management in Covent Garden

Holly has been very helpful in providing fast and efficient service in property management. Living in a dated building comes with frequent call outs for help and Holly is always on the ball.

Barbara · 19 October 2020

★★★★★ 4/5

Trustpilot

Property management

We had a few teething troubles with the property management team at first, however we are delighted with our newest contact, Ania Jurkiewicz, who has been absolutely excellent in her approach to looking after our 2 properties. She is extremely diligent and is a great solver of issues with tenants or the properties themselves and goes the extra mile to ensure that problems are solved before they occur. We could not be more pleased with her and we very much hope that she will continue to look after our properties well into the future. She is the example that the team should use as a template for "How to manage clients, tenants and properties"...The lettings team under Harry Anthony have worked very hard on our behalf and we have every confidence in them. Their approach is very personal and we have always felt very 'looked after'. Please continue the good work!

Jo · 13 January 2021

★★★★★ 2/5

Trustpilot

Lack of comms and generally poor

Knight Frank were the agents when buying our house and it was a really poor experience. Consistent lack of communication from the agent meant we had to contact the head of the branch - even after that we ended up dealing directly with the seller, mainly to get it completed as it was easier for both parties not to have to deal with KF on a daily basis. Also, once we eventually purchased, we had a very brief call with the original agent and that was it....completely different experience from using Savils when we sold our flat who were excellent.

Adam · 23 December 2020

★★★★★ 5/5

Trustpilot

Excellent

Excellent. The team is very helpful and always prompt to solve any kind of problems I had with the property. Highly recommended Thank you Ruby Goddard for all your help this year.

Stefania · 22 December 2020

★★★★★ 5/5

Trustpilot

Would recommend

We have recently completed on the sale of our house thanks to Knight Frank. Freddie Wright and his Bristol team worked diligently throughout the process providing a highly professional service. Rachael Hancock's weekly update was particularly useful in keeping us informed on a regular basis. Initially, we were hesitant about placing the house on the market during the current pandemic restrictions, however, the Knight Frank system delivered a smooth sale. Given our experience, we have no hesitation in recommending Knight Frank to anyone thinking of selling their home. Mr & Mrs G Preston

Harriotte · 19 December 2020

★★★★★ 5/5

Trustpilot

I have nothing but praise for Knight Frank

I have nothing but praise for Knight Frank. From start to finish they have been professional but sensitive, organised but adaptable and efficient but friendly. Each person has had their role to play. Simon in valuing and organising the house to go on the market. Rosie Anne showing people round knowing our type of property inside out. Giselle being the efficient and entertaining sales progressor after a purchaser was found. We never felt in limbo or forgotten about. The whole process from beginning to end was (almost!) pleasurable. Thank you KF!

Shaw · 15 December 2020

★★★★★ 5/5

Trustpilot

Great service from Knight Frank.

Great service from Knight Frank. Special thanks to Andrew from the King's Cross branch, who was really nice and responsive. He quickly answered all our queries and made the process nice and easy.

Martin · 28 August 2020

★★★★★ 5/5

Trustpilot

Knight Frank by far the best Estate Agents I have ever dealt with.

Knight Frank have been absolutely fantastic in every aspect of our house sale. From the initial meeting with their head of sales, we immediately felt supported and confident in the knowledge the sale of our property was in good hands. They were extremely proactive in marketing the property during what have been difficult times brought on by the Covid pandemic. Throughout which they have been extremely professional, understanding of our needs and responsive to any questions we may have had. This is the fourth house sale I have been involved in and have been left in no doubt that the service we received from Knight Frank was a league above all of the previous. I would recommend them to anyone looking to market their property.

Darren · 1 December 2020

★★★★★ 5/5

Trustpilot

Excellent professional help finding our long-term home!

We worked with at least a half dozen letting agents during our recent search for a long-term lease in the Hyde Park / Paddington area recently and none came close to the responsiveness and professionalism of Knight Frank, especially our agent Sam D. Sam listened to our needs, showed us every home we had interest in and others we did not know about. She found the perfect home for us and worked diligently with us and the landlord to make suitable arrangements for our lease needs. The Knight Frank administrative support team was equally professional and effective in allowing us to proceed quickly to getting in our new home.

Chip · 25 November 2020

★★★★★ 1/5

Trustpilot

An absolute masterclass in terrible customer service.

We had a very disappointing experience with Knight Frank. The agent was not local so never made the effort to meet us. They hadn't even visited the property so knew nothing about it or the area. We were given misleading information, some of which affected our decision to accept an offer on our own property. The situation became utterly farcical when we were told our offer had been accepted only to then be called back five minutes later and advised the agent had made a mistake with their numbers and in fact it hadn't been accepted. Nevertheless we persevered and did eventually buy the property - whilst I am sure it is not a significant sale for Knight Frank we thought it did at least warrant something more than leaving the keys under a plant pot for us to find. An absolute masterclass in terrible customer service.

Henry · 25 November 2020

★★★★★ 3/5

Trustpilot

Excellent communication with us, but not so good between themselves

Our experience with KF has been fine. The people who we have been liaising with have been excellent and provided prompt and clear responses throughout. The problem has been more with the system itself. It seemed to us as though the different KF teams were not communicating amongst themselves which often led to us receiving confusing emails. For example, we received an email outlining our move out date after we had already confirmed that we wanted to stay another year. Despite these slight frustrations, the overall experience has been good.

Alice · 24 November 2020

★★★★★ 5/5

Trustpilot

High Recommendation for good work

The Knight Frank team, Queenstown Road branch, especially Mr Omar Areef, whom I dealt with almost exclusively, found me a new tenant who moved in during the second lockdown. Due to restrictions imposed this was a particularly difficult undertaking, saying goodbye to the existing tenant, and at the same time looking for a new tenant. Nothing was too much trouble for Omar who was constantly in touch with me, by phone, email and on whatsapp. He was very helpful, polite and professional with heaps of practical advice and good judgement about how we could safely make the flat ready for the move in of the new tenant. Knight Frank very speedily found me a tenant, at the full asking price, through their advertising on line, carried out all referencing and checks and I felt completely satisfied and happy with their recommendation and the new tenant. I highly recommend the manager of the rental department in Knight Frank Queenstown road; Mr Jack Alisiroglu and in particular his negotiator; Mr Omar Areef. Very satisfied landlord.

Cynthia · 24 November 2020

★★★★★ 5/5

Trustpilot

Moving with Knight Frank LLP

My experience with Knight Frank LLP so far has been nothing short of superb. I have been liaising with Peter in respect to my move and he has made the process very straightforward and enjoyable. I am very happy with my recent move, made all the easier by the support and assistance provided by Peter and the team at Knight Frank LLP (Wapping).

Louise · 15 February 2021

★★★★★ 4/5

Trustpilot

Great service

Samantha Di Mond was a great help. Within a few weeks we were able to find a viable tenant for our flat even though the market seemed to be very slow.

Amy · 11 February 2021

★★★★★ 5/5

Trustpilot

thank you knight frank ,specially thank…

thank you knight frank ,specially thank you Holly Hope our letting manager to look after and helping us alot during one of the most difficult time of my life. thank you

Hung · 4 February 2021

★★★★★ 5/5

Trustpilot

Oliver Hepplewhite

Oliver Hepplewhite was very productive and straight forward. In this difficult time we managed to achieve our goal which is a huge success due to uncertainty and confusion on the current market.

Nick · 6 November 2020

★★★★★ 1/5

Trustpilot

I had the worst experience I’ve ever…

I had the worst experience I’ve ever had with an agent. I first tried to arrange a viewing for a month and the agent couldn’t arrange it instead he tried to sell me other properties I was not intrested in. I then gave up and called the property my self I wanted to see and got a viewing without the agent involved. He then found out and was scared to lose his commission to he contacted the owners and then took over the document process without even selling the property him self. He was then very unhelpful, unprofessional and rude. He refused to give my landlord a call to get a reference and threatened me several times I wouldn’t be able to move in on my moving date claiming that my landlord would not respond to email when she clearly had not gotten any. Spamming me every day regarding this. I almost 2 weeks later got him to finally call my landlord who were able to give reference straight away. So I was doing his job for him through the whole process, first had to arrange a viewing my self and then be the middle man to send my landlord messages as he were not able to to a simple task to get a reference. Aren’t all of these things the reason why we have an agent in the first place? Really shocked about this, coming from one of the biggest estate agents in UK.

Linnea · 5 November 2020

★★★★★ 5/5

Trustpilot

Property management by Knight Frank in…

Property management by Knight Frank in general and Catrin Baker specifically was simply impeccable. Catrin has always been extremely responsive, curteous, flexible and efficient. Any issues were promptly and efficiently dealt with. I can genuinely say the property management gave me priceless peace of mind throughout my tenancy and were one of the factors which made me decide to renew it. I am genuinely sorry my landlord has decided to change property managers as I would have gladly stayed with KF for many more years.

Karina · 2 November 2020

★★★★★ 5/5

Trustpilot

A very pleasant experience.

Many thanks to Will for helping me find a suitable place to stay and for his very kind help in coordinating with the landlord. Warm and professional, a very pleasant experience.

ZHAOPENG · 27 January 2021