Kinleigh Folkard & Hayward Land & New Homes reviews in Southwark

★★★★★ 5/5

Google

I am currently in the final stages of securing a flat through KFH London Bridge, during this process Leo has been incredible, always on hand to answer questions and always keeping me in the loop with any information regarding the property. During the process, Leo would send me new properties that have just come out and meet my requirements and organised viewings in a matter of minutes. I can’t recommend Leo and the London Bridge team enough for their help through this entire process and i would definitely use them again.

Gian · 6 August 2025

★★★★★ 5/5

Google

Leo was proactive in searching for flats that fit what I wanted. He was also very responsive and pleasant to talk to. Thanks for your help!

M · 16 February 2026

★★★★★ 5/5

Trustpilot

Thank you Randall

Thank you Randall - Excellent service as usual from KFH

Dan · 12 June 2026

★★★★★ 5/5

Trustpilot

Andree is fantastic

Andree is fantastic, attentive and liaises really well between myself and the Landlord.

Sarah · 11 May 2026

★★★★★ 1/5

Trustpilot

Poor staff experience

We experienced unacceptably poor service regarding our change of sharer request. Despite providing two months' notice, the change was delayed by an additional 6, 7 weeks. Throughout this period, our numerous phone calls and emails went completely ignored, and staff were consistently unable to assist us. Furthermore, we visited the branch multiple times during posted business hours, only to find it closed. This complete lack of communication and competence caused us significant unnecessary stress. Given this experience, I am extremely dissatisfied with this branch and would strongly avoid using their services again.

London · 10 August 2026

★★★★★ 5/5

Google

Having worked with letting agents across London for over fifteen years, it was a pleasure working with Beth Kidd from the KFH London Bridge office. She was highly knowledgable about the property we offered on and displayed an intimate understanding of the new regulations coming later this year, all whilst responding promptly to our messages. It is reassuring to deal with an agent of such high integrity in a difficult market!

Kareeeeem · 16 February 2026

★★★★★ 5/5

Trustpilot

Support

KFH have been our managing agent for many years now and I have always found the support to be professional, timely and very helpful. Shikha was a brilliant managing agent for some time and has handed the baton onto Lauren who is doing a wonderful job in supporting me as a landlord.

Louise · 9 March 2026

★★★★★ 1/5

Trustpilot

Terrible experience with Tim Beattie in…

Terrible experience with Tim Beattie in West Dulwich. Do not sell your home with him. There was a lack of communication, he doesn’t listen, he doesn’t answer calls, and he is simply ill-mannered. I do not recommend him and pity the team working under him.

Anonymous · 25 April 2026

★★★★★ 5/5

Trustpilot

Exceptional Service from Andree at KFH

We’ve had a fantastic experience renting our property through KFH, thanks to Andree. She is professional, friendly, and incredibly responsive to any questions or concerns we've had throughout our tenancy so far.

Emma · 22 July 2026

★★★★★ 5/5

Trustpilot

Great service

Maria Sanchez has been absolutely amazing to my property manager. Professional, kind and extremely responsive.

Marco · 2 April 2026

★★★★★ 1/5

Trustpilot

We've been waiting close 5/6 months for…

We've been waiting close 5/6 months for a basic tenancy changeover - with other estate agents this would take us 2 weeks in London. For some of this time they just stopped replying to basic emails asking about it. They only started responding to us once the outgoing flatmate threatened to go to the ombudsman. They tried to evict us in May before the laws changed, and gave me about 2 working days to fix the HMO licence issue for this. (We had failed an HMO licence check maybe 5 months prior to that. - It was a fixable issue that the HMO didn't seem to be too worried about, so I am not sure why they decided to only work on this a couple of days before the laws changed, which gave us very little time to fix the issue at hand and meant we were close to being evicted. I'm also not sure why they hadn't decided to 'protect' our landlord when we initially failed the check which was the reason given to us for their actions? They also didn't explain it to our landlord particularly well, and we're lucky we know them well and could discuss it ourselves.) They often don't turn up for fire and safety inspections and sometimes when they have done they don't know what they are looking for. - We have a simple process so it's easy to check. They have a high changeover of staff. One staff member made up a law, I believe, which was kind of understandable but a bit weird. They outsource everything to other companies that don't make sense and sometimes need additional charges from us - it's not much but annoying given how slow and incompetent they are. All the companies they outsource to don't work. Especially goodlord. Do not listen to them when they say goodlord are easy to get hold of and easy to use. Goodlord require a serious amount of unnecessary and invasive information and we believe are likely selling data because it just does not make sense. Also everything they do is AI. For previous tenancy changeovers my flatmate had to go in and physically shout at KFH to get something started, which is not particularly usual behaviour for that flatmate and I think they had to do that twice. We managed to move a flatmate in once because we were told that everything was complete, for them then to ask for references about three weeks later. We are not protected by the housing rights act, but got written protections from a property manager about payments due to this concern (who we think left shortly after). They were very happy to try and forget that we had this in writing, and made us consistently bring it up whenever we had a change in sharer as they try and charge us serious money because we're not protected by the law. I believe my landlord also had to ask them about the fees they were charging them because they became a bit ridiculous.

Xx · 20 July 2026

★★★★★ 5/5

Trustpilot

These guys always go the extra mile

These guys always go the extra mile, and offer a really phenomenal service, I feel really well looked after by the property manager Auriel and she always communicates promptly, professionally, and has the loveliest energy. It actually brightens up my day. Cant recommend highly enough.

M · 6 August 2026

★★★★★ 5/5

Trustpilot

Linda was Fantastic

Linda was personable, trustworthy and knowledgeable. We built up a fantastic rapport and she was always quick to respond. Would recommend. Would use again.

Alfie · 2 September 2026

★★★★★ 5/5

Trustpilot

Property Manager Nick

Property manager Nick at KFH Wimbledon has been amazing. We’ve had various maintenance issues that haven’t been simple to resolve, and Nick’s the first person in the world of renting that we actually feel cares and that we can rely on. Cheers Nick!

Aaron · 21 April 2026

★★★★★ 5/5

Google

Leo was there before and very well prepared. It was a great experience viewing the property with him.

Stef · 16 February 2026

★★★★★ 5/5

Google

Leo Mampono was very understanding what I was requiring and did everything he could to find the right property for me.

Dashnor · 16 January 2026

★★★★★ 5/5

Trustpilot

Lily has been great

Lily has been great: speedy, attentive and very diligent. A great service

Feisal · 30 March 2026

★★★★★ 5/5

Trustpilot

Helpful and attentive property management

Lily is responsive and clear in her communication when it comes to navigating any repairs or questions we might have had since moving into this rental property. She's knowledgeable and reassuring, always professional when liaising between ourselves and the home owner, seeing each request through thoroughly.

Abigail · 9 March 2026

★★★★★ 1/5

Trustpilot

Appalling property management, zero support, and complete ghosting, stay away from KFH

I rarely leave negative reviews, but my experience with Kinleigh Folkard & Hayward (KFH) left me no choice. I started renting through them in September 2023. Initially, the agent was helpful, and I had high hopes for their property management.

Lilia · 16 August 2026

★★★★★ 5/5

Trustpilot

Maria Sanchez has been excellent

Maria Sanchez has been excellent: very responsive and takes ownership.

An · 2 April 2026

★★★★★ 5/5

Google

The letting team at KFH provided an excellent service in very quickly locating a tenant for a flat in the locality of their London Bridge branch. Courtney Earley and Leo Mampono-Poaty were extremely responsive, efficient and a pleasure to work with. They went the extra mile in getting the letting completed. I would recommend KFH and will certainly use them again on future lettings.

Jeremy · 18 September 2025

★★★★★ 5/5

Trustpilot

Thanks to the team at KFH

Thanks to Harry and team at KFH for the professional assistance in renting my property. Harry was excellent, kept me informed throughout the letting process.

Terry · 1 August 2026

★★★★★ 5/5

Trustpilot

West Wickham branch

West Wickham branch. Laura and her team including Holly, Harry and Emma were excellent! Very friendly, knowledgeable and efficient. Gave great advice and managed the whole process really well. Thank you!

Richard · 19 June 2026

★★★★★ 5/5

Trustpilot

Great experience with KFH Beckenham

I sold my house through KFH Beckenham and from start to finish, David Rogers, Sales Ass Manager was a safe and experienced pair of hands. The marketing/viewings/offers process was seamless, unintrusive and the buyers well screened. When David wasn't around Harry Throssell was also great, infact the whole Team are exceptional.

Simone · 10 January 2026