Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAmazing experience
I cannot thank Linda Duffy enough for her incredible support during my recent flat purchase. She went above and beyond at every single step of the process. Linda was always just a phone call or email away, ready to assist with any queries and guiding me smoothly through to completion. If you want a stress-free property purchase with an estate agent who genuinely cares, look no further than Linda!
Andreia · 28 August 2026
Agent replied · 24 September 2026
Thank you so much for your wonderful review and for taking the time to share your experience. We’re delighted to hear that Linda was able to support you throughout your flat purchase and make the process as smooth and stress free as possible.
Congratulations on your new home, and we wish you all the very best for the future. 🏡✨
★★★★★ 1/5
TrustpilotTerrible experience
Terrible experience from Bayswater branch. Offer was accepted, I asked for confirmation on flooring (it was being replaced and was TBC) agent agreed to check with landlord. Heard nothing back for 3 days - I called to ask for an update and was told they'd rented to another person instead who didn't ask questions. Valentina the manager was rude and dismissive and hung up on me. I called back to ask them to send me complaints contact - they never did. Called up their regional manager and complained - he was zero help and although said he would follow up - never did. AVOID. they are the type that gives estate agents their bad name.
Dan · 29 April 2026
Agent replied · 28 May 2026
Thank you for sharing your experience, Dan. We sincerely apologise for the frustration you faced with our Bayswater branch. We understand how disappointing it is when communication falls short, especially regarding the flooring and the outcome of your offer. We are committed to providing reliable service and would appreciate the chance to address your concerns directly. Please contact the Bayswater branch at your convenience so we can discuss this further and work towards a resolution. Your feedback is invaluable as we strive for quality and client-focused support.
★★★★★ 5/5
TrustpilotWe cannot thank Ivan Marla at E Dulwich…
We cannot thank Ivan Marla at KFH (E Dulwich) enough for helping us secure our new rental property ! As a family with 2 young kids looking for a home in a very competitive market, Ivan was a beacon of professionalism and efficiency. He listened carefully to our needs (kid-friendly neighborhood and close to schools, etc.) and only showed us properties that truly fit our criteria. His communication was brilliant throughout the entire process, he was open and honest at all times, and even called on his days off to ensure he keeps us informed, which kept me at ease. Thanks to his dedication, we found a great home and finalized everything smoothly on schedule. I would highly recommend Ivan :)
Rahul · 27 April 2026
Agent replied · 24 June 2026
Thank you for sharing your experience, Rahul. We are thrilled to hear that Ivan's professionalism and understanding helped you find a suitable home for your family. We appreciate your recommendation and wish you all the best in your new rental property.
★★★★★ 1/5
TrustpilotLetted a flat through KFH west london
Letted a flat through KFH in west London. Was bombarded by calls and emails for the following month from multiple KFH offices regarding other letting opportunities - despite having made it very clear that I had already moved into one of their flats. Agents were consistently rude, dismissive and at one point threatened eviction proceedings because I didn’t want them showing the flat to potential buyers on Sundays. Hounded me for a decision up until the point I transferred them money for the deposit, at which point they couldn't properly keep track of the fact I had already sent them money, and then they started with aforementioned. They’ve overvalued the flat I was staying in which led to them showing the flat multiple times a week to potential buyers for the duration of my tenancy. It’s been on the sales market for ages and I don’t expect them to find a buyer given their tactics. All in all - highly unprofessional and would never recommend them to anyone looking to buy or rent, and found myself regretting letting the flat due to their nuisances caused.
A · 12 April 2026
Agent replied · 28 May 2026
Thank you for taking the time to share your experience
I’m really sorry to hear how frustrating and overwhelming this situation has been for you. Moving into a new home should feel straightforward and positive, and it’s clear that the level of communication you received, along with the way certain situations were handled, fell well short of expectations.
Being repeatedly contacted after you had already secured a tenancy must have been incredibly disruptive, especially when you’d made your circumstances clear. On top of that, being met with dismissive or rude interactions and feeling pressured around viewings particularly with something as sensitive as potential eviction
would understandably cause a great deal of stress and concern.
We also appreciate how confusing and unsettling it must have been for your payment to not be properly tracked, especially at such an important stage in the process. That kind of administrative oversight can erode trust very quickly, and we completely understand your frustration.
Your feedback highlights several areas where the experience did not meet the standard you should expect
Thank you again for being so candid about what happened. Feedback like yours is invaluable in identifying where things have gone wrong and ensuring that improvements are made so others do not have a similar experience. We are genuinely sorry for the inconvenience and stress this situation has caused you.
Wishing you a much more positive experience going forward.
★★★★★ 5/5
GoogleMy brother and I had a fantastic experience with Deen Osman from KFH. I called last minute on a Friday asking if there was any possibility we could do a day of viewings in London Bridge the following day. Deen was brilliant at quickly taking our criteria and putting together a full day of viewings with 4 properties. It was incredibly useful because, whilst Deen did show us 4 properties that met our criteria to a tee, they were all very different. This really helped give us a better understanding of what we could get with our budget and what the trades off could be for different criteria to be met.
Deen was also clearly very knowledgeable about the area and the properties he showed us as he easily answered all of our questions.
Overall, it was a really great experience and I’d recommend working with Deen to anyone looking to buy with KFH.
Al · 16 March 2026
Agent replied · 16 April 2026
Thank you for taking the time to share your experience. We’re delighted to hear that Deen supported you with clear guidance and helpful insight throughout your viewings. Making sure we understand your requirements and present a wide range of suitable options is very important to us. We truly value your recommendation and wish you every success in finding the perfect property.
★★★★★ 5/5
GoogleBeth was honestly SOO lovely to deal with. She replied super fast, kept us updated the whole time and just made everything feel way less stressful than it could’ve been - you could tell she actually cared instead of just doing the job!!
We really appreciated all her help during our search it made a big difference having someone reliable on it. SO If you’re looking to rent a place, definitely ask for BETH. She’ll sure look after you properly
Shaohan · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for your kind words, Shaohan. We’re delighted to hear that Beth provided such dependable support and helped make your search feel less stressful. We truly appreciate your trust in us.
★★★★★ 5/5
TrustpilotNick Di Palma is a huge asset to KFH
Nick Di Palma is a huge asset to KFH. He is prompt, efficent and to date has always done his best to get an issue resolved for the best outcome for the landlord an the tenant. As a landlord this makes my life easier and this is why I pay the managing fee to KFH. It is helpful to know that I can rely on Nick.
Trish · 22 May 2026
Agent replied · 24 June 2026
Thank you for your kind words, Trish. We are delighted to hear that our reliable support has made your life easier as a landlord. Please feel free to reach out if you need any further assistance.
★★★★★ 5/5
TrustpilotHolly and Caroline are the reason I stayed with KFH
I had a great time working with KFH over the past decade as an overseas landlord. I would say brand and people are what really make a difference there. Holly Ormonde as my Property Manager and Caroline Duvergier as the Regional Branch Director are excellent at their job and have truly looked after my property over the years. Both are highly competent, responsible and efficient, always providing the best solutions / advices at the right time. Holly is always helpful and responsive, resolving issues in a timely manner. Caroline has been at the leadership role for a long time and does a fantastic job overseeing the entire operation, making sure every customer’s request gets answered, no matter big or small. They are the reason I chose to stay with KFH for this long and I will always be grateful for their support and service.
Iris · 14 August 2026
★★★★★ 5/5
GoogleWe had an excellent experience with KFH who supported us recently throughout a very complicated process in renting a property. Although this was not a straightforward process, Beth was always available on the other end of the phone, doing what she could to support us, chase answers for us and to provide any assistance. A big thank you to both Courtney and Beth for all of your help!
Katie · 16 March 2026
Agent replied · 16 April 2026
Thank you for your lovely review, Katie! We’re really pleased to hear that, despite the complications along the way, you felt supported throughout the process. Beth will be delighted to know her efforts made such a positive difference, and Courtney will really appreciate your kind words too. It was a pleasure helping you through your move, and we’re grateful for your patience and trust in us. If you ever need anything in the future, please feel free to get in touch. We’re always here to help.
Thank you again for choosing KFH London Bridge!
★★★★★ 5/5
TrustpilotSmooth process.
Selling your home can be hard at times but Matthew from KFH made the whole process easy, from the valuation to the open day he had arranged at my property. He kept me informed throughout and was always on the end of a phone or email if I needed reassurance or information Thank you to Matthew and team.
Thomas · 18 May 2026
Agent replied · 28 May 2026
Thank you for sharing your experience. We're delighted to hear that Matthew made the selling process easy and kept you informed throughout. Our team is dedicated to providing reliable support and achieving truly successful outcomes for our clients. If you need any further assistance, please don't hesitate to reach out to us.
★★★★★ 1/5
TrustpilotThis was my first time dealing with KHF…
This was my first time dealing with KHF and it was the worst experience ever. Abbie Rogers was extremely unprofessional and rude. You can tell when someone is experienced in their job and when they are young. We kept stressing to her we need an update on whats going on with the tenenacy agreement as we needed to vacate the existing flat too (bearing in mind we had given the holding deposit more than a month before out move in date and also accepted the offer- and we had 2 young children) she was very dismissive and rude kept saying stop emailing and that she will update when there is one.
S.C · 8 June 2026
★★★★★ 5/5
GoogleI was looking at purchasing a London apartment and Mihai was the best agent I encountered. He's always very approachable, professional and followed up, even months later.
Unfortunately KFH didn't have thr exact property I was looking, and as a result I bought elsewhere.
If I'm to sell, I would definitely choose Mihai and KFH as my selling agency.
Paulo · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind review, Paulo. We’re really pleased to hear that Mihai’s approachable and professional service stood out during your search. While we’re sorry we didn’t have the perfect property for you at the time, we truly appreciate your kind words and the trust you’d place in us in the future. If you ever decide to sell, we would be delighted to help here at London Bridge.
★★★★★ 1/5
TrustpilotWe rented the 41A property and…
We rented the 41A property and discovered that the landlords parents lived beneath us. They opened a number of our packages and mail and have a camera which films the road and one which films the door in and out of 41A so that they can watch you.We complained a number of times and were ignored by the landlord and the estate agent. It took us over 5 months to secure our deposit, the landlord tried to claim £2177.790 for 'damages' caused by a roof leak that was their responsibility. After going through TDS they only took £130 for 'professional cleaning' which was not on the contract.
Imogen · 14 August 2026
Agent replied · 24 September 2026
Thank you for sharing your experience with us. We sincerely apologise for the issues you faced regarding privacy and the lengthy deposit resolution process. We understand how distressing it must have been to deal with these concerns, especially when they were beyond your control. We appreciate your feedback and encourage you to reach out to us directly if you would like to discuss this further. We wish you all the best in your current home.
★★★★★ 5/5
TrustpilotAnita and Terence were excellent in…
Anita and Terence were excellent in dealing with sorting out my first ever tenancy - I have always owned my home in the past so it was a new experience and I needed reassurance and educating which was always provided, when needed.
Clive · 28 May 2026
Agent replied · 24 June 2026
Thank you for sharing your experience, Clive. We are delighted to hear that Anita and Terence provided you with the reassurance you needed during your first tenancy. Their friendly and knowledgeable approach truly reflects our commitment to understanding our clients' needs. We appreciate your feedback and are here to support you in the future.
★★★★★ 1/5
TrustpilotIf I could give 0 stars, I would
I work for a charity that lets a house through KFH. KFH are bureaucratic, inefficient, and obstructive. Still waiting for a new tenancy agreement (which included a rent rise) five months after one of the old tenants moved out. On top of exorbitant letting fees, they charge for every small task. Convert your tenancy under the Renters' Rights Act? That will be £25 + VAT. Organise an EICR? That will be £35 + VAT admin charge, on top of the cost of the actual EICR. But be warned... once KFH have put tenants in place for you, no other letting agent will touch the property until all of those tenants have left, so you will be stuck in the KFH nightmare with no recourse but to write awful reviews about them while you dream of better letting agents (I use a good letting agent for another charity, so I know they exist).
JR · 4 August 2026
Agent replied · 24 September 2026
Thank you for sharing your experience with us, JR. We sincerely apologise for the frustration caused by the delays in your tenancy agreement and the associated costs. We understand how crucial reliable communication and efficient administration are in tenancy management. We are committed to improving our processes and would appreciate the opportunity to discuss your concerns further.
★★★★★ 5/5
TrustpilotCharlotte was quick to update us on…
Charlotte was quick to update us on news from both the buyers and those involved in the chain. Viewings were made with the minimum of disturbance to us and feedback was given after each viewing. I recommend KFH Muswell Hill
Bovril · 6 June 2026
Agent replied · 24 June 2026
Thank you for sharing your experience with us, Bovril. We're pleased to hear that Charlotte kept you updated and that viewings were conducted with minimal disruption. We appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
GoogleThis may seem an odd review - but whilst we didn't end up purchasing an apartment with KFH, we had to mention Mihai Stanciu who we were dealing with during our search. Genuine and very very helpful. Very informed about the whole area which we were looking at and very personable. Thank you Mihai.
Greg · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for your wonderful feedback, Greg. We're truly delighted to hear that you felt genuinely supported throughout your search. Your kind words mean a great deal to our team. … More
★★★★★ 5/5
TrustpilotStar Agents a representation of professionalism
I had the absolute incredible professional and proactive agent namely Emirson Hajrizaj who was an absolute trooper who took me through the entire process of buying my first property and all the good poket areas within South East London. I was extremely impressed with his dedication and attitude towards finding a property that was not only suitable but also ideal for my business. I would highly recommend that these guys represent an example of ideal agents and they really care for your future and well being. Thanks Emirson, I will definitely hit you up for my next buy. Thanks again for being so patient and understanding through the entire process. I wish you guys well and hope to see you soon for my next property.
Pav · 8 March 2026
★★★★★ 5/5
TrustpilotMohamed and his team (Alisdair and…
Mohamed and his team (Alisdair and Chris) have been amazing. I have two properties rented out by them. They have gone out of their way to deal with any issues I’ve had and dealt with it courteously and promptly. With regards to getting tenants, they listen to your remit, and have been proactive in getting appropriate tenants which I have had difficulties with past letting agents. Whenever I call Mohammed, he gives me excellent and honest advice, and always goes above and beyond what is required of him. I am really pleased with the service KFH lettings team has given me over the years and would definitely recommend them to others.
Jamuna · 4 March 2026
★★★★★ 5/5
TrustpilotExcellent property management
Shane has been our property manager for a year now and has been outstanding. He is always available to reach out to and has resolved issues in a timely manner and checked in afterwards to confirm they have been resolved. Would highly recommend him.
Marina · 2 April 2026
Agent replied · 28 May 2026
Thank you for your kind words, Marina. We are pleased to hear that Shane has provided you with reliable support and timely resolutions. Please reach out if you need any further assistance.
★★★★★ 1/5
TrustpilotNon-professional and Poor service- Disappointing.
KFH promised much and some of the staff were engaging and possessed good communication skills which suggested that they would do what they stated. Sadly, they did not do this and put forward an inappropriate 'tenant' that did not truly exist. It was a rapid tenant proposal, indicating limited investigation or validation. There was poor financial evidence. Much of this process seems to have been done by other companies and there was no consistent KFH governance/ oversight. Once in the house it was used by multiple people against the direct instruction for a family tenant. The property suffered much damage, memories of a house and home were ruined and finally the 'tenant' was evicted.
Peter · 25 February 2026
★★★★★ 5/5
GoogleDeen Osman has been exceptionally professional and supportive throughout our research. He truly listened to our expectations and understood what mattered to us. He even managed to read between the lines and identify a property we may genuinely love. Deen is definitely an asset to this team.
Chris · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for sharing your experience with us, Chris. We’re really pleased to hear that Deen was able to support you with such professionalism and care. Understanding our clients’ needs and delivering results that truly match their expectations is at the heart of what we do at London Bridge. Thank you again for your lovely feedback.
★★★★★ 5/5
TrustpilotExcellent experience with KFH
Excellent experience with KFH during my remortgage. Fred Abayeta and Sharon Seale were outstanding throughout the entire process. Their advice was always clear, practical, and very helpful, and I felt fully supported at every stage. I was kept constantly updated and any questions or missing documents were handled quickly and efficiently. The whole process was smooth and stress-free thanks to their professionalism and responsiveness. I couldn’t recommend them more highly.
Adrian · 28 April 2026
★★★★★ 5/5
TrustpilotPM Andree is great
My experience with KFH has been made genuinely positive thanks to Andree, the Property Manager. Her professionalism, responsiveness, and deep knowledge, supported by her long tenure, have consistently set the standard. She has been outstanding throughout, ensuring clarity, continuity, and a steady hand whenever needed.
D · 7 September 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
