Kinleigh Folkard & Hayward Land & New Homes reviews in Southwark

★★★★★ 5/5

Trustpilot

Ella was excellent very professional…

Ella was excellent very professional and highly recommended . Her attention to detail was first class and made some wonderful suggestions Will go to the top for sure

Sergio.chiavarini · 21 September 2026

★★★★★ 1/5

Trustpilot

Appalling property management, zero support, and complete ghosting, stay away from KFH

I rarely leave negative reviews, but my experience with Kinleigh Folkard & Hayward (KFH) left me no choice. I started renting through them in September 2023. Initially, the agent was helpful, and I had high hopes for their property management. Unfortunately, those hopes were short-lived. Property managers were swapped out constantly, and most were incapable of communicating basic maintenance issues to the landlord. When I faced severe issues, including ongoing serious neighbor disturbances involving the local council (RBKC) and the police, management showed complete apathy. My repeated requests to break the tenancy were ignored for months. Now that I am finally leaving, they have failed to even acknowledge my termination notice or outline the next steps. I am expecting a full refund of my final two months' rent payments, and I am fully prepared to escalate this legally if my funds are not handled properly. Avoid this agency at all costs.

Lilia · 16 August 2026

★★★★★ 1/5

Trustpilot

We rented the 41A property and…

We rented the 41A property and discovered that the landlords parents lived beneath us. They opened a number of our packages and mail and have a camera which films the road and one which films the door in and out of 41A so that they can watch you.We complained a number of times and were ignored by the landlord and the estate agent. It took us over 5 months to secure our deposit, the landlord tried to claim £2177.790 for 'damages' caused by a roof leak that was their responsibility. After going through TDS they only took £130 for 'professional cleaning' which was not on the contract.

Imogen · 14 August 2026

★★★★★ 5/5

Trustpilot

Anita and Terence were excellent in…

Anita and Terence were excellent in dealing with sorting out my first ever tenancy - I have always owned my home in the past so it was a new experience and I needed reassurance and educating which was always provided, when needed.

Clive · 28 May 2026

★★★★★ 1/5

Trustpilot

If I could give 0 stars, I would

I work for a charity that lets a house through KFH. KFH are bureaucratic, inefficient, and obstructive. Still waiting for a new tenancy agreement (which included a rent rise) five months after one of the old tenants moved out. On top of exorbitant letting fees, they charge for every small task. Convert your tenancy under the Renters' Rights Act? That will be £25 + VAT. Organise an EICR? That will be £35 + VAT admin charge, on top of the cost of the actual EICR. But be warned... once KFH have put tenants in place for you, no other letting agent will touch the property until all of those tenants have left, so you will be stuck in the KFH nightmare with no recourse but to write awful reviews about them while you dream of better letting agents (I use a good letting agent for another charity, so I know they exist).

JR · 4 August 2026

★★★★★ 5/5

Trustpilot

Charlotte was quick to update us on…

Charlotte was quick to update us on news from both the buyers and those involved in the chain. Viewings were made with the minimum of disturbance to us and feedback was given after each viewing. I recommend KFH Muswell Hill

Bovril · 6 June 2026

★★★★★ 5/5

Google

This may seem an odd review - but whilst we didn't end up purchasing an apartment with KFH, we had to mention Mihai Stanciu who we were dealing with during our search. Genuine and very very helpful. Very informed about the whole area which we were looking at and very personable. Thank you Mihai.

Greg · 16 February 2026

★★★★★ 5/5

Google

Amazing and helpful staff, Paul was efficient and quick in helping with small DIYs as we move in to our new home

Shahena · 13 September 2026

★★★★★ 5/5

Trustpilot

Star Agents a representation of professionalism

I had the absolute incredible professional and proactive agent namely Emirson Hajrizaj who was an absolute trooper who took me through the entire process of buying my first property and all the good poket areas within South East London. I was extremely impressed with his dedication and attitude towards finding a property that was not only suitable but also ideal for my business. I would highly recommend that these guys represent an example of ideal agents and they really care for your future and well being. Thanks Emirson, I will definitely hit you up for my next buy. Thanks again for being so patient and understanding through the entire process. I wish you guys well and hope to see you soon for my next property.

Pav · 8 March 2026

★★★★★ 5/5

Trustpilot

Mohamed and his team (Alisdair and…

Mohamed and his team (Alisdair and Chris) have been amazing. I have two properties rented out by them. They have gone out of their way to deal with any issues I’ve had and dealt with it courteously and promptly. With regards to getting tenants, they listen to your remit, and have been proactive in getting appropriate tenants which I have had difficulties with past letting agents. Whenever I call Mohammed, he gives me excellent and honest advice, and always goes above and beyond what is required of him. I am really pleased with the service KFH lettings team has given me over the years and would definitely recommend them to others.

Jamuna · 4 March 2026

★★★★★ 5/5

Trustpilot

Excellent property management

Shane has been our property manager for a year now and has been outstanding. He is always available to reach out to and has resolved issues in a timely manner and checked in afterwards to confirm they have been resolved. Would highly recommend him.

Marina · 2 April 2026

★★★★★ 1/5

Trustpilot

Non-professional and Poor service- Disappointing.

KFH promised much and some of the staff were engaging and possessed good communication skills which suggested that they would do what they stated. Sadly, they did not do this and put forward an inappropriate 'tenant' that did not truly exist. It was a rapid tenant proposal, indicating limited investigation or validation. There was poor financial evidence. Much of this process seems to have been done by other companies and there was no consistent KFH governance/ oversight. Once in the house it was used by multiple people against the direct instruction for a family tenant. The property suffered much damage, memories of a house and home were ruined and finally the 'tenant' was evicted.

Peter · 25 February 2026

★★★★★ 4/5

Google

I am very happy with the way KFH handled the sale of our flat. The process between acceptance of offer and completion was primarily handled by Deen Osman who I would single out for special mention. He acted as a very effective intermediary between the parties involved and intervened when appropriate which smoothed the path. Based on my experience I would definitely recommend KFH London Bridge.

Stefan · 27 September 2026

★★★★★ 5/5

Google

The letting team at KFH provided an excellent service in very quickly locating a tenant for a flat in the locality of their London Bridge branch. Courtney Earley and Leo Mampono-Poaty were extremely responsive, efficient and a pleasure to work with. They went the extra mile in getting the letting completed. I would recommend KFH and will certainly use them again on future lettings.

Jeremy · 18 September 2025

★★★★★ 5/5

Google

Deen Osman has been exceptionally professional and supportive throughout our research. He truly listened to our expectations and understood what mattered to us. He even managed to read between the lines and identify a property we may genuinely love. Deen is definitely an asset to this team.

Chris · 16 February 2026

★★★★★ 5/5

Trustpilot

Excellent experience with KFH

Excellent experience with KFH during my remortgage. Fred Abayeta and Sharon Seale were outstanding throughout the entire process. Their advice was always clear, practical, and very helpful, and I felt fully supported at every stage. I was kept constantly updated and any questions or missing documents were handled quickly and efficiently. The whole process was smooth and stress-free thanks to their professionalism and responsiveness. I couldn’t recommend them more highly.

Adrian · 28 April 2026

★★★★★ 5/5

Trustpilot

I’ve had a very positive experience…

I’ve had a very positive experience with Andree Wood at KFH Lettings. Andree does a great job managing my properties and is always professional, responsive and helpful. I feel confident knowing my properties are in good hands and would highly recommend Andree and the KFH team.

Kostas · 6 October 2026

★★★★★ 5/5

Google

Recently worked with Beth, It was a really positive experience. She was very proactive, communicative and had a very positive impact on our experience as a whole!

D · 11 July 2026

★★★★★ 1/5

Trustpilot

I rented a flat through KFH for two…

I rented a flat through KFH for two years All and any request for repairs were completely ignored. Bureaucratic inefficiency ensured that for anyone they respond to, we had to wait for months at a time. Yet they are always looking for ways to charge more, to add unnecessary penalties and make sure you understand it’s all about the money for them. The worst renting agency in my opinion. Beware

Noble · 11 August 2026

★★★★★ 5/5

Google

Thank you to Deen and Stephen for their professional approach and keeping in touch after working hours. They cared and smoothed the sale of my property. I would certainly recommend.

Ian · 11 June 2026

★★★★★ 5/5

Google

Best estate agents I have worked with hands down. Deen went above and beyond to make sure I was supported and well informed at all times, and helped to push through the transaction in record time. Highly recommended.

David · 9 April 2026

★★★★★ 5/5

Trustpilot

Excellent property manager - Shelby Lizzul-Nicolini

We are giving 5 stars due to the absolute class act and professionalism displayed by your new hire, Shelby Lizzul-Nicolini. She is an excellent communicator, her approach to mediation of tenant and landlord matters is measured, impressive and genuinely appreciated. She may have only just joined KFH, we think her brilliance deserves to be acknowledged. I expect she has a very impressive career ahead of her.

James · 15 August 2026

★★★★★ 5/5

Trustpilot

I found KFH to be extremely…

I found KFH to be extremely professional and helpful from start to finish, with clear communication and prompt responses to any questions asked. Lauren Daley was very pro-active and a pleasure to liaise with during the check-out process. Would highly recommend KFH as an agent.

Sarah · 10 September 2026

★★★★★ 5/5

Trustpilot

Ajay -Top Notch

I cannot recommend Ajay highly enough! As a first-time buyer, I was incredibly nervous and overwhelmed by the entire mortgage process. Ajay was there for me every single step of the way. He took the time to explain all my options clearly, answered my endless questions with patience, and made sure I felt confident in my decisions. His expertise and dedication made what could have been a stressful experience feel smooth and manageable. If you’re looking for someone professional, proactive, and genuinely helpful, Ajay is your guy!

Zulqarnain · 18 December 2025