Frank Harris Tower Bridge & Bermondsey reviews in Southwark

★★★★★ 5/5

Google

This agency is by far the greatest agency I've been to. Patient, polite and professional and helped me in every step of the way when it came to finding property. A massive thank you to Bedri Gezgin for his personal contribution in assisting me along the way.PositiveResponsiveness, Professionalism

Tobi · 13 January 2021

★★★★★ 5/5

Google

We had a great experience with City Docklands - would highly recommend! The whole process was seamless and really professional; Mark was especially helpful - he was really knowledgable about the property, and quick to respond to all our questions over emails! Thank you

Faye · 24 October 2021

★★★★★ 5/5

Trustpilot

15 years of the best support and counting...

Over the past 15 years Frank Harris have consummately let and managed up to a dozen flats for us in Bloomsbury, with patience, prudence, pragmatism and ever an eye on the bottom line. Neil and his team are swift to flag any changes in legislation, to spot any potential anomalies and are timely and cheerful in their communications. During their tenure Lucia and her colleagues have, without exception, sourced good tenants from all over and of all ages and persuasions. Of equal importance to us is their responsiveness to daily maintenance issues arising at our characterful though sometimes challenging property: always calm, always reassuring, they have a trusted team of contractors to hand. I am delighted to recommend them wholeheartedly to landlords and tenants alike.

Sarah · 18 December 2020

★★★★★ 5/5

Google

Both Denny and Ronni were superb in helping find us find a property, great communication and customer service. Got us exactly what we wanted.

Frank · 24 October 2023

★★★★★ 5/5

Google

Freddie was super helpful and helped us get our property. 10/10 recommend

Jasmine · 1 September 2025

★★★★★ 4/5

Trustpilot

Frank Harris

Daniel was really helpful with getting our maintenance issue sorted and very responsive which was really appreciated!

Maria · 22 March 2024

★★★★★ 4/5

Trustpilot

Excellent service but lack of options

Leaving 4 stars because I was looking for a 1B close to Moorgate and there weren't much properties in their portfolio.The service was however excellent (rep. Charlotte). Nothing I've ever seen. They prompt with the viewings, offered honest opinions and helped me reach a decision out of all my options. They made me feel they are working for me rather than trying to make quick bucks.

Madhur · 1 March 2024

★★★★★ 5/5

Google

We have been letting with Frank Harris for a few years now and our property manager Callum O’Grady at the Tower Bridge branch has been amazing at making sure all of our needs are met. He responds quickly to emails, always keeping us in the loop and is great at sorting out any issues we experience!

Grace · 24 August 2024

★★★★★ 5/5

Google

Fantastic experience with Frank Harris - Ronni was particularly helpful and handled everything smoothly.

Anant · 25 July 2025

★★★★★ 5/5

Google

I am a Landlord and was impressed with the speed and tenacity the team used to find me a tenant. They did a great job and special mention to Nicole for finding the tenant and keeping me updated throughout the process with her cheerful manner. Thanks

Martin · 24 October 2020

★★★★★ 5/5

Google

Hugely grateful to City Docklands and especially Daniel for helping us find a lovely flat in Bermondsey and making the tenancy/contract process so easy. Daniel has been so helpful and easy to communicate with throughout, can't recommend Daniel and team highly enough!PositiveResponsiveness, Quality, Professionalism, Value

Jen · 24 October 2020

★★★★★ 5/5

Google

City Docklands, and especially Nicole, delivered a great service for us in finding a new flat. She helped in a timely manner in communications between the tenant and the landlord, and helped us with our flexible special requirements. Huge thank you to the Estate Agent!

Amadeus · 24 October 2020

★★★★★ 5/5

Google

Nicole was extremely helpful and a pleasure to deal with. She showed us a variety of flats that met our criteria and responded quickly to any queries we had making the whole process of securing a flat a breeze. I would definitely recommend city docklands to anyone looking!

Jojo · 25 October 2019

★★★★★ 5/5

Google

Freddie and Denny were great! Really professional, and helpful.

Michaela · 25 June 2024

★★★★★ 5/5

Trustpilot

Dependable!

Charlotte at Frank Harris & Co in Barbican has been a fantastic letting agent - from finding a place through setting us up! Highly recommend

Adi · 3 July 2023

★★★★★ 5/5

Google

Ronny was super kind and helpful. He really cares about his customers

Diana · 26 April 2024

★★★★★ 5/5

Google

Mark was fantastic from start to finish securing us our dream flat. We felt extremely well looked after and in safe hands, communication was thorough, and the process smooth and quick. Huge thanks to Mark and the City Docklands team!

Rachel · 24 October 2021

★★★★★ 1/5

Trustpilot

Hopeless Support for LANDLORDS

It’s perhaps typical of all estate agents and no wonder they get a bad name for themselves but this firms rental department are particularly inept. My beautiful apartment was returned to me by my tenants at the end of September 24 in a substantially damaged state as a result of their family of indoor cats. Mistake number 1 was me accepting a tenant with cats. Mistake 2 was to assume that the extensive damage to silk curtains and carpets would be covered by the tenant agreeing to deductions from their security deposit. Mistake 3 was to assume that the agent would help resolve the matter.

Nick · 15 November 2024

★★★★★ 1/5

Trustpilot

Sneaky and Greedy

This company is operated mainly by telephone which means that they don't provide evidence in email form when they make false promises. Things take months to fix or go to the whole tennany without being fixed and then they'll try to charge you for them. They make promises to new tenants which they don't keep. Tried to charge us for repairs the new tenants are paid for. Terrible company greedy sneaky raise the rent by £1000 when we should've had the option to extend at the current rate.

James · 9 November 2022

★★★★★ 5/5

Trustpilot

Excellent Advice

Gracious. Attentive. Well versed. Character counts.

Recent · 20 February 2026

★★★★★ 5/5

Google

I’ve consulted several agencies and I have to say that Frank Harris is the best! My special thanks goes to Freddie, who quickly arranged visits, waited patiently when I was late, and showed me everything I care about. And after viewing he was kind enough to drop me off at the subway station! He helped me to find my dream house, which is such a delight after a LONG day of house viewing! And I have to say that Freddie’s recommendations are super good! Thank you sooooo much!

Claire · 24 October 2022

★★★★★ 1/5

Google

Very poor landlord service. When letting the flat, the director was pushing us to accept low quality tenants. He called every day, used judgemental language and said we can’t choose who we let the flat to. Very stressful experience. We pay a full management fee. When the tenants moved in, they didn’t transfer the electricity bills until we called and explicitly asked them. We’ve been asking Frank Harris team to send us a summary of tenants issues with the flat for 6 months and they have never sent it. They then charged us extra money in one of the monthly statements, without giving any prior notice or explaining the reason. They then quoted us £500 to do some plastering that took us 30 minutes to do ourselves and carried a cost of £15 for all materials. Needless to say they charge extra arrangement fees and VAT on top of the £500 quoted. We started with a dedicated operations manager when we signed the contract. He quit shortly thereafter and since then it’s been a whole team managing our account with no one bearing accountability. We have 12 months to go but I wish we had less.

Elizabeth · 8 November 2024

★★★★★ 5/5

Trustpilot

Working with them was a pleasure

Very vocal and helpful staff! They got me a couple of good options per week during August, which is the hottest season in the rental market. Charlotte, the manager I worked with, was super nice and come up with very good apartments both in terms of price and location. The agents who do the viewings are never late, happy to discuss all the details of the property and answer any questions.

Sonia · 9 August 2023

★★★★★ 5/5

Google

My partner and I dropped in to the Frank Harris office at Tower Bridge last Friday. We were greeted by Freddie who has been immensely helpful in our search so far. He has listened to our requirements thoughtfully, talked us through the offer application process, and has already shown us two suitable properties. We look forward to continuing our search with Frank Harris and with Freddie in particular.

Rozi · 24 October 2023