Frank Harris Tower Bridge & Bermondsey reviews in Southwark

★★★★★ 5/5

Google

Ryan and the team have been great. Some complications with the rental checks but were understanding and helped to navigate this so it could be done promptly. Good communication and responses received timely. Thank you.

Michael · 24 October 2023

★★★★★ 5/5

Trustpilot

Chris Dowd, thank you

I would like to say a big thank you to Chris Dowd and his team at Frank Harris. They were very professional and extremely helpful, and all lines of communication were great. I would highly recommend them.

NICOLA · 4 September 2023

★★★★★ 5/5

Google

Denny was an absolute delight to deal with. He was very helpful and provided some useful tips at a time when we were very stressed with looking for a rental property. Would definitely recommend!

Em · 24 October 2023

★★★★★ 5/5

Trustpilot

Our experience with Frank Harris was…

Our experience with Frank Harris was smooth and great. In particular, Mr James Englefield at Frank Harris Bloomsbury, really helped us smoothly handle a partial tenancy changeover, and made the process straightforward. Thanks!

Devansh · 10 July 2026

★★★★★ 5/5

Trustpilot

Quick and professional with great viewings

Very quick to respond to initial viewing request, the viewings given by Mitchell were very professional and helpful. He had our best interests in mind as renters and gave a lot of information about the properties.

Andrew · 15 August 2023

★★★★★ 5/5

Trustpilot

Great service

Professional, sympathetic and efficient- quick to respond to queries but not pushy

H · 15 April 2026

★★★★★ 5/5

Google

Our agent Denny was very informative, helpful, honest and friendly during our most recent viewing and if this property doesn’t work out will certainly ask for Frank Harris & CO’s advise moving forward.

Emily · 24 October 2023

★★★★★ 5/5

Google

Ryan Morgan is the perfect estate agent for anyone looking to rent a home at the right price and with fair terms. He is responsive, quick and helpful. He will go back and forth with you till the time you don't absolutely feel comfortable with the property. I highly recommend Ryan to anyone looking to rent/buy/sell.PositiveProfessionalism, Value

Samleen · 24 October 2020

★★★★★ 5/5

Google

We have had very good advice from Ryan regarding reletting, Ronnie has worked his socks off to get good tenants for us, particularly because the public hallways are in need of upgrading and thus off-putting to potential new tenants. We have ended up with a long term contract, which is great. The team have managed both finding new tenants and also organising aspects like repainting the flat and other remedial work on one or two things, making the whole organisation much easier for us.

Gordonpam · 24 October 2023

★★★★★ 1/5

Google

Throughout my tenancy I had a severe mould problem and mice infestation. It took 18 months before any action was taken and when it was it was feeble and both issues left unresolved. For the mice, there was one visit from a pest control contractor who stated that there was a problem with the infrastructure and mice would keep coming until the estate agents or landlord filled in the gaps throughout the flat (eg open plumbing under bath, sink, fridge), to which the estate agents refused to act further, marked the problem as resolved despite many further attempts for them to take action. The mice, of course, remained throughout our entire 24 month tenancy. For the mould, it got so bad that there was mould passing from the walls to grow on my clothes as well, to which the estate agents brushed us off, 18 months of chasing later, they sent someone to paint over the walls and marked the issue resolved. This effected our health while living in this flat with mould, again for 24 months. Beyond these more important examples, we lived with a plethora of unresolved maintenance issues during the 2 years despite our requests for them to take action, such as a mouldy bath tap where cold water would not come out, it took them a year to fix a bed that had a completely snapped leg and many more. Frank Harris did not act with any care or urgency with these issues and ultimately did not carry out their duty as estate agents. I have now been out of the flat for almost a month and despite many emails requesting, had no contact regarding my deposit - when I can expect it to be returned or why they are failing to follow up on the money. Ultimately, they are now currently withholding 1.5k from us and not responding to our requests for information regarding our deposit. I want to note especially the estate agent who was named as in charge of calculating and returning our deposit, Katherine Bailey who has not responded to emails for two weeks and not introduced herself as even aware she is managing 1.5 thousand pounds of our money.

Ophelia · 24 October 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with Ronni Platt, a Senior Letting Consultant, who helped me and my family to find a new home. I wanted to express my appreciation for his excellent service. Throughout the rental process, he was extremely responsive and professional, providing clear and concise information about the rental agreement and its terms. He was always available to answer any questions or concerns we had and demonstrated a high level of attention to detail. His hard work and dedication made the process stress-free and enjoyable. Overall, I was impressed with Ronni's work, and I would highly recommend him to anyone in need of a reliable and trustworthy letting agent.

Evgeny · 24 October 2023

★★★★★ 5/5

Google

Really pleased with the service so far as new clients of Frank Harris. This company managed to get new tenants in in record time and we were pleased with this. We’ve had small issues as old tenants (from another company) have left and the turn-around time has been tight… however nothing has ‘fazed’ Joe/Ronnie who have dealt promptly, professionally and helpfully at all times. They even managed to get some fire alarms for me at the 11th hour. We’re genuinely impressed!

Surinder · 24 October 2023

★★★★★ 5/5

Trustpilot

Had a very positive experience working…

Had a very positive experience working with Frank Harris &Co., probably the best one I've had during my search. Charlotte Rule not only facilitated the viewing, she was very helpful post-viewing, sending pertinent information such as the calculation of council tax and expected bills. She also guided me toward coming up with an offer that could potentially be of interest to the Landlord. She also facilitated the negotiation with the Landlord. Other agents I've worked with do not proactively provide valuable guidance. Although the offer wasn't accepted ultimately due to non-negotiables on both sides, the process was handled very well. Overall great experience.

Maricris · 23 October 2023

★★★★★ 5/5

Google

Maria was extremely helpful in finding us our new flat and sorting out all of the important document bits. In what can be quite an overwhelming process for some people, her efficiency and professionalism made it completely stress free. Thank you Maria!

Katie · 24 November 2022

★★★★★ 5/5

Google

Fantastic service from everyone I deal with especially Daniel, Michelle and John. Nothing is too much trouble and they keep me well informed at every stage of the lettings process. I get a very personal service which I haven't experienced with any other agent and I feel like they really care about my flat. Would highly recommend.

Charlotte · 14 January 2020

★★★★★ 1/5

Trustpilot

Unprofessional

Unprofessional. I would recommend an agency that actually filters through landlords as we had a horrendous one for 2 years. At the end of it when we moved out, they told us they had to take out £300 for professional cleaning, when in the contract we signed, never stated that. They said that the flat was "professionally cleaned" before we moved in, but the door was broken, the floors were dirty, there was mold in the bathroom.. It was never even communicated from both parties (the agency and the landlord) to us at any point. I feel so bad for the new tenants who are moving in to that flat now, and I'll avoid Frank Harris from now on.

Elysia · 10 September 2023

★★★★★ 5/5

Trustpilot

Well informed and incredibly helpful

Charlotte was amazingly well informed about the Barbican area and very gracious to me and my baby during our flat hunt. She made a stressful experience fun. Thank you!

Felicity · 22 November 2023

★★★★★ 5/5

Google

Ryan and his team have been amazing in sourcing a good tenants. They have handled the check in and check out process seamlessly and I commend their professionalism and responsiveness.

Richard · 24 October 2023

★★★★★ 5/5

Google

Freddie Papworth was great, always speedy to answer the phone at all times. Couldn’t recommend enough. … More

Joseph · 1 September 2025

★★★★★ 5/5

Google

After twice being done over/time wasted by other Estate Agents a friend of mine recommended Charlie Clark from City Docklands. He was amazing, very responsive and actually showed me properties which matched my requirements. Such an easy process and I knew exactly what was happening the whole time. 100% recommend, it has restored my faith for sure

George · 25 October 2019

★★★★★ 5/5

Google

Amazing work from Ronni and the team, very good support throughout the moving process, and always available to help with anything

Tomás · 26 April 2024

★★★★★ 1/5

Trustpilot

Moths and Black Mould: A Move In Nightmare

Absolute nightmare.We moved in last week to a flat rented through Adeel, Nicole and Mark in the Waterloo branch. We found the flat infested with moths, not cleaned properly (the cleaners came in a second time upom request, but they still left the flat in an average state at best). If that was not enough, the flat was filled with the previous tenant's belongings, including but not limited to laundry, bedding and towels as well as greasy pots and pans.Finally, we requested in our offer the bathroom to be treated of all mould, only to discover the back of the toilet caked with black mould. And here we are stuck for three years. Don't repeat our mistakes: avoid them at all costs. A week in, we are still waiting for pest control.(The one star is only because they have a maintenance team that picks up the phone - but isn't that the bare minimum?)

Customer · 22 August 2023

★★★★★ 5/5

Trustpilot

Great level of service and…

Great level of service and communication from Senior Property Manager Rebekah Hunter. Rebekah has been absolutely lovely and helpful since my very first call to her a few weeks ago. Although the issue we're experiencing isn't yet resolved, Rebekah has gone the extra mile trying to help us, keeping us informed and trying her best to reach out to any stakeholder that could solve our problem. She is continuing to follow up and I am hopeful we'll be able to find a solution to this issue. Nonetheless, her service and helpfulness are making a big deal of difference. Thanks Rebekah!

Eleonora · 15 December 2021

★★★★★ 5/5

Google

Really impressed with the customer service from City Docklands. Hyper attentive and fix any issues with the flat same day. Rosie and her team are amazing and give a tremendous amount of comfort and piece of mid to renters like myself.

Benjamin · 24 October 2022