Frank Harris Tower Bridge & Bermondsey reviews in Southwark

★★★★★ 1/5

Trustpilot

A Terrible Experience!

I recently moved into a flat managed by Frank Harris, and my experience with the Barbican branch, has been extremely disappointing. They treated me and the other tenant poorly, as if we had no rights, knowing they held power because we were seeking to terminate the contract. They consistently sent us threatening emails, pressuring us to comply with their unreasonable demands or else they won't proceed with terminating the agreement.Even though we found a replacement tenant, it took them three weeks to complete the referencing process, during which time the new tenants decided to withdraw their application due to the delay. They did this on purpose to force us to pay for their 'looking for new tenants'. To make matters worse, they forced us to pay rent for three days while a contractor was carrying out work inside the flat. Despite informing them that I have asthma and cannot tolerate paint smell, they still insisted I vacate the flat and continue paying rent during that period.This experience has been beyond frustrating, and I would caution anyone considering using this agency.

Omar · 4 October 2024

★★★★★ 5/5

Trustpilot

Great experience with Christopher Dowds

Chris and his team were friendly, helpful and professional. I had a very smooth process of viewing, finalising contact and moving in. Chris and his team are always available to help and provided extremely helpful advice. I would reach out to the Chris and team again when I need to move again.

Richie · 17 August 2023

★★★★★ 5/5

Trustpilot

Kevin Ilunga

I would recommend Kevin - he worked very hard to make renting a property in the Barbican as straightforward as possible. I was very impressed with his customer service. He was able to organise viewings at short notice, and provided all the essential information. He is also very easy to chat with.

Dima · 15 August 2023

★★★★★ 5/5

Google

Ronni has been absolutely amazing with us. He has been so patient with us and so informative. Since we are students, he has made us feel so comfortable with the whole process and I would recommend him to anyone! Thank you so much Ronni, you are a lifesaver!

Molly · 24 October 2023

★★★★★ 5/5

Trustpilot

Great service

Mitchell was super friendly and explained the renting process thoroughly. He was also available for last minute viewings and was always polite and friendly. Would definitely recommend!

Freya · 21 November 2024

★★★★★ 5/5

Trustpilot

I want to thank Chris Dowds and all his…

I want to thank Chris Dowds and all his team at Frank Harris City Branch for all their hard work for me over the last few years. It’s been a very special relationship and they’ve done a remarkable job for me looking after my portfolio of rental properties. Thanks guys!

Tom · 31 August 2023

★★★★★ 5/5

Google

We viewed a lovely property helped by Denny and Ronni recently. They were kind, patient and knowledgeable. Truly tributes to their company. I would work with them again any day.

Michael · 23 September 2024

★★★★★ 5/5

Google

I'd like to thank Ryan and Mark for their help in getting power restored to my flat this week, plus I'd also like to thank Fabio and Olivier from the property maintenance team for their hard work. It was a team effort and much appreciated by me.

Kate · 24 October 2023

★★★★★ 5/5

Google

We have had such a positive experience with Frank Harris & Co. Freddie has been super helpful and communicative which was really reassuring during the process.

Sam · 17 November 2024

★★★★★ 4/5

Google

During the initial stages (prior to renting the flat), I did feel pressured and rushed to make a decision right after the first viewing, but I believe that's just how it works in the industry. However, once handed over to Benjamin Wood everything has been great and City Docklands have great too. Ben is a great property manager and has really attended to the flat's needs - he always manages to get things done.

Denise · 25 October 2019

★★★★★ 5/5

Google

Denny was really helpful showing me and my partner round a flat. We really liked the integrated appliances they were the stand out point of the property. Well done Denny we are sold.

Hollie · 25 July 2024

★★★★★ 4/5

Google

Joe was very helpful and led a fantastic viewing.

Shreya · 15 April 2026

★★★★★ 5/5

Google

Daniel and Samantha have been instrumental in securing our apartment. Daniel was kind enough to do a video viewing for us as we were not able attend ourselves. Our desired move in date was within two weeks of the viewing and both Daniel and Samantha have done everything to make sure everything was done in the tight time frame. Extremely helpful and lovely, we most definitely recommend City Docklands, Daniel and Samantha specifically!

Shani · 14 January 2020

★★★★★ 5/5

Google

We had a great experience with Freddie. He was very helpful throughout, made the process smooth and efficient, and answered all our questions. Thank you!

Beltran · 13 April 2026

★★★★★ 5/5

Google

Denny is very , professional, friendly and prompt. He totally takes on board the client's requests and does his best to accommodate them. A real pleasure to deal with. I have absolutely no hesitation whatsoever, in recommending Denny as a first class contact for Frank Harris.

Harriet · 24 October 2023

★★★★★ 5/5

Google

Freddie Papworth supported us greatly during the entire application process. His guidance and swift responses allowed for a smooth and successful application without any issues.

Gonzalo · 9 April 2026

★★★★★ 5/5

Google

By far the most professional estate agents I've ever dealt with. Also, big shout out to Freddie for helping us find a perfect flat.

Jakub · 17 November 2024

★★★★★ 5/5

Google

Daniel and his colleagues at City Docklands were very helpful in arranging a quick viewing for a property that caught our eye. The team remained in regular contact once an offer was made and helped secure the landlords agreement. We are looking forward to moving in later this month. Thank you to Daniel and Samantha for your quick responses and making what can be a stressful time, very stress-free!

Sally · 24 October 2020

★★★★★ 5/5

Google

Ronni has been helpful and proactive in assisting myself and my flatmate in finding a place. He has a good sense of humor and has constantly kept us updated.

George · 24 August 2024

★★★★★ 5/5

Google

Freddie was clear, professional and very helpful. Although we didn’t secure a place with Freddie we will be going back to him next year. Thank you again for all of your help!

Luke · 1 September 2025

★★★★★ 5/5

Google

So far I've had a really good experience with Frank Harris. Paticularly Bailey Strutton who has been assisting me as we have been having repair works done on the property we rent. Bailey's been super helpful, constantly communicating with me and checking in via phone and email daily throughout the whole process. Once she took over my case it was sorted quickly and efficiently so we can't thank her enough!

Harel · 1 December 2024

★★★★★ 5/5

Google

We have just rented out a property with Joe Oregan, we couldn’t recommend working with these guys any more, fast and smooth process

B · 9 April 2026

★★★★★ 5/5

Trustpilot

Polite and helpful

Cara generated and sent the things I requested. Very polite and helpful.

ARCADIA · 29 June 2026

★★★★★ 5/5

Trustpilot

They have been showing me flats to buy

They have been showing me flats to buy. Extremely professional and with the best selection of Barbican properties. Special mention goes to Mark Hillary, who is quite possibly the most prepared and knowledgeable agent I’ve ever worked with. Having bought and sold many properties over the years, I can confidently say his expertise and professionalism stand out. Highly recommended.

Alessandro · 11 April 2025