Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThey have been showing me flats to buy
They have been showing me flats to buy. Extremely professional and with the best selection of Barbican properties. Special mention goes to Mark Hillary, who is quite possibly the most prepared and knowledgeable agent I’ve ever worked with. Having bought and sold many properties over the years, I can confidently say his expertise and professionalism stand out. Highly recommended.
Alessandro · 11 April 2025
Agent replied · 24 August 2025
Dear Alessandro, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Priyanka
★★★★★ 5/5
GoogleRonni Platt was super helpful in assisting with our rental search! He was very accommodating and provided excellent support throughout the process. Thanks Ronni!!
Kin & Alina
Kin-Hoe · 24 August 2024
Agent replied · 23 October 2024
We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Ronni. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleThanks to Ryan Morgan at City Docklands. What a breath of fresh air after a year with a competitor (who shall not be named) where I wasn't even acknowledged. Ryan and his team could not be more 'on it'. Very responsive and professional. I look forward to our relationship, and I am sure my tenants will be happier too.PositiveResponsiveness, Professionalism
Claire · 13 January 2022
Agent replied · 12 January 2025
Dear Claire, It’s great to hear that you have had a brilliant experience with our City Docklands office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleI had a very good experience with city docklands, I was new to the city and needed guidance and support. Charlie, the agent I interacted with was extremely helpful and took care of the entire process from arranging the viewing to the date of moving in. Charlie was very proactive and was prompt in answering my queries, I had quite a few since I was new to the city.
Abhishek · 25 October 2019
Agent replied · 23 October 2024
Dear Abhishek, We are really pleased to read your positive review regarding the service from City Docklands. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 1/5
GoogleStrangely bad experience as a potential renter through these guys - as if they don't want to make money. Immediately responsive, then ghosted as we tried to make an offer, and again when we asked for more details on an alternative property they offered.
Shane · 16 September 2025
Agent replied · 23 September 2025
Dear Shane, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Asha
★★★★★ 5/5
TrustpilotIan at City branch of Frank Harris
I dealt with Ian at the City branch of Frank Harris and he was extremely helpful in guiding me through the whole rental process. He was very responsive to all requests for information and his knowledge of the Barbican estate in general is impressive.
M · 1 August 2023
Agent replied · 27 December 2024
Dear M Dunlop, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleFreddie has been a pleasure to work with! Very reliable & I can’t wait to move into my new place.
Cillian · 17 November 2024
Agent replied · 8 December 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
★★★★★ 5/5
GoogleFreddie was so kind and patient throughout this process. He made everything simple and straightforward for a new renter. Thanks!
Tess · 17 November 2024
Agent replied · 8 December 2024
Dear Tess, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
★★★★★ 5/5
TrustpilotJasmine found us our dream flat in 3…
Jasmine found us our dream flat in 3 days. It was a perfect and seamless experience. She was extremely efficient, knowledgeable and professional. Would definitely recommend.
James · 20 February 2026
Agent replied · 21 March 2026
Dear James, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asha
★★★★★ 5/5
TrustpilotSuperb service from Joe Hogg
Superb service from Joe Hogg who helped me navigate the new Renters' Rights Act. Joanna Martin (Landlord)
Joanna · 29 April 2026
Agent replied · 28 May 2026
Dear Joanna, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
GoogleRonni Platt was super helpful in getting me my first flat in the UK! Got a really nice spot too, and consistently giving support as needed after the move as well
Duncan · 26 April 2024
Agent replied · 23 October 2024
Dear Duncan, Thank you for your kind comments regarding the Tower Bridge and Bermondsey team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleRyan and the team have been great. Some complications with the rental checks but were understanding and helped to navigate this so it could be done promptly. Good communication and responses received timely.
Thank you.
Michael · 13 January 2024
Agent replied · 12 January 2025
Dear Michael, Thank you for your kind comments regarding Ryan and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
Googleas a tenant was very satisfied in Frank Harris's communication. Was helped by Katherine Bailey and others on my shower issue.
Terry · 23 September 2024
Agent replied · 23 October 2024
Dear Terry, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team.
★★★★★ 5/5
GoogleRyan and the team found appropriate tenants quickly and kept me very well informed throughout. The property management team are responsive and dealt quickly with repairs during the previous tenancy. Overall I’m very happy with the service provided.
Kavita · 24 October 2023
Agent replied · 23 October 2024
Dear Kavita, It’s great to hear that you have had a brilliant experience with Ryan. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleFreddie was incredibly helpful in our search for a flat, guiding us every step of the way
Tracey · 17 November 2024
Agent replied · 8 December 2024
Dear Tracey, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah
★★★★★ 5/5
GoogleRonni was very helpful and friendly throughout the whole process! Would 100% recommend him to anyone! :)
Eden · 17 November 2024
Agent replied · 8 December 2024
Dear Eden, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Sarah
★★★★★ 5/5
GoogleRonni has been an absolute star helping us to secure our new rental. Never had such a helpful and responsive estate agent experience before!
Cassandra · 25 July 2024
Agent replied · 23 October 2024
Dear Cassandra, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleHad a pleasant experience with the agency. My Agent was Maria. She was more than happy to take time and answer all of my concerns and showed me around the property. Have a variety of good options and the payments and paperwork’s are straightforward. Overall definitely recommend to everyone.
Aseem · 24 October 2022
Agent replied · 23 October 2024
Dear Aseem, Thank you for taking the time to leave a review regarding your experience with Maria. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI viewd a flat at Lynton Estates .Joe O’Regan showed me around . I found him through professional , helpful and polite. He answered to all my queries with patience. I really appreciate that . Thanks so much Joe.
Imran · 23 March 2025
★★★★★ 5/5
GoogleJoe H. Has been so easy to communicate with and so helpful it has been a pleasure.
Margaret · 2 April 2026
Agent replied · 16 April 2026
Dear Margaret, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma
★★★★★ 5/5
GoogleWorking with Joe Oregan was an absolute pleasure. He was patient, honest, and genuinely cared about helping us find the right place. We feel supported every step of the way. Couldn't have asked for a better experience.
MRIDHULA · 13 April 2025
★★★★★ 5/5
GoogleI have had a great experience with City Docklands. From the first viewing all the way to the move, I was constantly kept in the loop and aided along the way.
Mark was absolutely incredible throughout.
I felt heard, understood and appreciated.
Thank you for making a big step in life, a walk in the park!
Sam · 24 October 2021
Agent replied · 23 October 2024
Dear Sam. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRonni made the whole experience less stressful and was always on hand for any questions
Fifi · 17 November 2024
Agent replied · 8 December 2024
Dear Fifi, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
★★★★★ 1/5
TrustpilotNIGHTMARE
I encountered a nightmare afternoon with Frank and Harris Barbican branch. The gentleman who I dont know the name appears to be extremely impolite. They have a weird policy that ask tenants to provide card details and CVV before they can call landlords to discuss offers. I understand this. but at that time I only knew for first time and I wanted to ask for explanations, the only thing I got is "up to you to do this, we have plenty of candidates who can rent this property" and their bull-s**t "we serve only the landlords not you". It can be true but how idiot to say this out :) Really wish I can have that guy's name.
RZ · 5 January 2024
Agent replied · 27 December 2024
Dear RZ, I am sorry to read your 1* review. Thank you for supplying further information for us to locate you on our database. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
