Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI don't normally leave reviews for anything but this was a must. Joe, Freddie and their star team were amazing. Polite, helpful and professional are three words to sum up their great service. They found me the ideal Tenant in a short space of time. I could not be happier. I would definitely recommend them.Thank you Frank Harris!
B · 24 October 2023
Agent replied · 23 October 2024
Dear Bhavin Modeshia, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and Joe and Freddie will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI cannot recommend City Docklands enough. They assist me in renting out my flat and it's been a pleasure getting to know the team and working together with them. They are consistent with updates when seeking tenants and have helped me achieve my rental goals over the years. They are also a professional and honest bunch which is a welcome change from other lettings agents I'd previously used in the SE1 area!
Nick · 25 October 2017
★★★★★ 4/5
GoogleSamantha from City Docklands has been so helpful in our search for a 2 bedroom rental flat. Her professionalism and kindness make her a great agent to work with. I would definitely recommend working with her
Anne · 10 December 2019
Agent replied · 8 December 2024
Dear Anne, Thank you very much for your great review regarding City Docklands. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleThe team at Frank Harris have been absolutely amazing at helping me find a property within my budget and at a great location. Mark and Maria, in particular, have supported me very well throughout the letting process and have gone above and beyond in answering my queries and finding solutions. It was such a quick turnaround as well from viewing to agreeing an offer (circa 24 hours). Incredible team!
Katrina · 24 October 2022
Agent replied · 23 October 2024
Dear Katerina, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThanks to Nietharsan for helping my queries. He is very friendly and professional . I am very pleased to renting my current flat from City of Docklands. Would highly recommend to friends .
Kiki · 24 October 2020
Agent replied · 23 October 2024
Dear Kiki, We greatly appreciate you putting aside the time to submit a review about our City Docklands Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service
Recently bought a flat in the Barbican through Jamie Charlton of Frank Harris. Jamie was extremely reliable and helpful throughout the entire process. He responds quickly to queries and was always at the end of the line. This was exceptionally important to me as I was on a tight timeline. Can’t fault the service from Frank Harris and specifically Jamie. Thank you
Alex · 29 June 2021
★★★★★ 5/5
GoogleThe process of finding a house to rent specially as students and with the crazy market is so stressful and hard, but Samuel has made the process soo smooth specially by always being available to answer questions I might have regarding this process. At the moment, my friend and I are so close to signing the contract on our house and so far Samuel's service has been phenomenal.
Maria · 24 October 2022
Agent replied · 23 October 2024
Dear Maria, Thank you for taking the time to leave a review regarding your experience with Samuel. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe had been looking for a property for a few months and were very pleased to have met Maria. Maria understood the type of property we were looking for and found a brilliant property within our budget. The letting process was extremely smooth and quick with Maria always being available to answer any questions we may have. The effort and time put in is much appreciated. Highly recommend!
Joe · 24 October 2022
Agent replied · 23 October 2024
Dear Joe, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI have just found a house through the Frank Harris & Co Tower Bridge & Bermondsey agency.
I had the pleasure of meeting Mark and Freddie, who assisted me throughout the whole process, from finding the house to signing the tenancy agreement. They were always very professional and quick in their responses, as well as willing to dispel any doubts I had.
I would absolutely recommend them!
Dario · 24 October 2022
Agent replied · 23 October 2024
Dear Dario, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent team over at Frank Harris /…
Excellent team over at Frank Harris / Barbican. Tirelessly managed to find a great tenant for my flat with many viewings. Professional from start to finish. Ask for Mitchell Max, he was diligent and persistent. Follow up has been amazing as well. Perfect choice for me as I was reviewing several options and glad I went with them.
Jerome · 9 August 2023
Agent replied · 27 December 2024
Dear Jerome, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Barbican office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI rented my flat through Frank Harris and they were very professional and helpful through out the process. Roni helped me through the different phases of the paper work and made sure the negotiation between us and the landlord was timely, efficient and seamless. He kept me updated on a regular basis throughout the process
Nadim · 24 October 2023
Agent replied · 23 October 2024
Dear Nadim, Thank you for your kind comments regarding Roni and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI have always found City Docklands to offer excellent service and the team are so easy to work with, friendly and courteous and one of the few agencies who actually return your call when you leave a message! They have always helped me to relet my properties quickly and have found me high calibre tenants who have looked after the places well. I hope to continue working with them for many years to come. A special mention for John (the Lettings Manager) who is impressively knowledgeable about the local market!
Michael · 14 January 2020
Agent replied · 12 January 2025
Dear Michael, Thank you for your review regarding your experience with our City Docklands Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleNicole was most helpful and efficient with progressing our tenancy application. She is very accessible and did her best to solve any problems or queries in a timely manner.
Rebecca · 24 October 2020
Agent replied · 23 October 2024
Dear Rebecca, We greatly appreciate you putting aside the time to submit a review about our City Docklands Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI recently let a property through City Docklands Estate Agents and was assisted by Charlie Clark who was very helpful. He listened to my requirements thoroughly and took me to see multiple properties which matched my requirements. After finding my dream property Charlie assisted through the process from start to finish constantly keeping me updated on the status of my offer and subsequently saw this through for me until I moved in yesterday. If I could give 6 stars I would!
Liam · 25 October 2019
Agent replied · 23 October 2024
Dear Liam, Thank you very much for your great review regarding our City Docklands Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotCharlotte has been very helpful &…
Charlotte has been very helpful & professional, as always.
S · 4 July 2023
Agent replied · 27 December 2024
Dear S Menjivar, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotReally helpful team and made the…
Really helpful team and made the process effortless.
Harry · 9 September 2025
Agent replied · 24 September 2025
Dear Harry, Thank you for leaving a wonderful 5* review. Kind regards, Asha
★★★★★ 4/5
TrustpilotGreat experience with the team from…
Great experience with the team from start to finish, only negative was that it was valued higher than the market reflected and having to reduce the price
Vita · 28 January 2025
Agent replied · 24 August 2025
Dear Vita, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah
★★★★★ 5/5
GoogleI had the pleasure of having Samuel Jahson as my agent to find my home. He was an excellent and professional worker, always available when needed. He replied to texts straight away, even out of hours, to make sure we had the best service. His help was the key to getting our place with his great communcation skills and customer service, would highly recommend.
Diana · 24 October 2022
Agent replied · 23 October 2024
Dear Diana,Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotMr Dowd-Frank Harris long Lane EC1A
I've used Chris Dowd and many of the others from his office on many occasions and each and every time he has gone above and beyond to help and will go out of his way when necessary to make it as stress free and straight forward as possible, i 100% will happily highly recommend
Simon · 4 September 2023
Agent replied · 27 December 2024
Dear SImon, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotLorenzo @ Frank Harris
Lorenzo was very helpful and accommodating during our property search. He is curtious and patient and has a great understanding of the properties that he showed to us. I've heard mixed reviews about this agency in previous years but I would not hesitate to recommend Lorenzo going forward. Not your typical estate agent! Thank you for your help, Lorenzo.
Anonymous · 17 November 2020
★★★★★ 5/5
GoogleFrank & Harris - Joe and Denny done a good job to complete my Tenancy Agreement, especially in setting up the effective payment process, effective coordination between Landlord and new Tenants, Great marketing and demonstration of my property, able to introduce good corporate tenants.
Henry · 27 March 2024
Agent replied · 23 October 2024
Dear henry so, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent experience with Danielle!
Our experience with Danielle as our property manager has been excellent. She goes above and beyond to resolve any issues we have, always keeping us informed along the way. Her dedication to ensuring we feel supported as tenants truly sets her apart. She's the best!
Sarah · 8 February 2024
Agent replied · 27 December 2024
Dear Sarah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotA great experience
The team at Frank Harris were incredibly helpful through my purchase. From viewing through to completion, I felt supported, well informed and well respected. Special thanks to Jamie Charlton, who was always on hand for advice and updates along the way- he gave us all great peace of mind. Thanks a lot Jamie and team!
SB · 7 June 2021
★★★★★ 1/5
TrustpilotSpammers, time wasters and crooks!
They provide partial information, hide essentials (energy ratings/service charges, etc), cannot get a straight answer from them and they'll spam you mercilessly with unrelated emails!Of which their response below is a typical example: ask to be unsubscribed, even though you were never asked to be subscribed, and you'll get requesters to give them a call!!They must be thinking that only fools would deal with them.AVOID! AVOID!!!
George · 18 March 2022
Agent replied · 27 December 2024
Dear George, I am sorry to hear that your experience with us hasn’t been as we would expect. I am unable to find you on our database. Please contact me so that we can chat further at customerrelations@dexters.co.uk. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
