Trusted Agent profile · Southwark
★★★★★
507 reviews across 2 platforms
205 Tooley Street, London, SE1 2JX, Southwark, SE1 2JX
Frank Harris's office in Southwark, at 205 Tooley Street, is rated 4.6 out of 5 across 507 reviews on two platforms, including 296 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Frank Harris Tower Bridge & Bermondsey hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
GoogleI really want to thanks Daniel for the great job he has done for me and my friend during the negotiations. He always had the answers to our questions, and if not, he always provided us the right contact. Great agent, great agency, great flat! I definitely recommend. Levis.
5/5
TrustpilotExcellent service from Tina and her team
Tina and her team looked after us excellently in the pandemic market. They kept in regular touch throughout the selling process. Tina’s lateral thinking was wonderful at various tricky moments. We are very grateful to have been in their calm and experienced hands.
5/5
GoogleAs a tenant I had a great experience with Frank Harris. Mark (at the Tower Bridge office) was particularly helpful and ensured that any issues were dealt with promptly. Communication was quick and clear and the service was professional; definitely better than I have experienced with other letting agencies.
Dear jordan, thank you for taking the time to leave a great 5* review for Mark and the team in our Tower Bridge office. Kind regards Sarah Tranter Customer Relations Team
1/5
GoogleThey tell you to rent Sagitta then and groups of the visiting they tell you canceled without I will respect if they want to become deaf (deaf deaf as Mahmoud said)
Dear Amerigo, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Asma, Customer Relations
5/5
TrustpilotIt was very nice to meet with the agent…
It was very nice to meet with the agent Mitchell Max, he showed me couple of properties and provided with the all information I needed. Would be very happy to come back to work with him again. Natalia Boguslavscaia
Dear Natalia, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
4/5
GoogleHad a few maintenance problems with City Docklads when we first moved into our flat a few months back. Things have been dramatically improving since we've been dealing Samuel (Senior Property manager). He's quick to pick up, respond and resolve issues and much more informed about the property. Thanks Samuel!
5/5
GoogleI had a great experience with City Docklands Estate Agents. The whole rental process was super smooth. I went to view the flat and when decided to progress and make an offer, the team was always prompt at answering any doubts or questions and communicating every update. Really happy with the services offered.PositiveResponsiveness, Quality, Professionalism
Dear Filippo, I am writing to say thank you for your kind comments about the service you received from our City Docklands Office. We really appreciate you taking the time to post this review as feedback is very important to us. Kind regards, Evie Fisher Customer Relations Team
5/5
TrustpilotOver the past few months I have had a…
Over the past few months I have had a number of enquiries relating to my account with Frank Harris. My contact is Danielle Longmuir. She has been excellent! Responsive. Conscientious. Helpful. Friendly.She is a pleasure to deal with!
Dear CustomeTimr, Thank you for your kind comments regarding Danielle and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleMaria and Ryan have been really welcoming. They have spent time with me by showing all their apartments in the area I was looking at. They can be a good guide on your renting process
Dear Francesco, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRyan and Maria have been great and very professional when procuring our flat at Tooley Street. The process to sign on a lease and move in was very smooth, and at every step all our questions and issues were resolved swiftly and in a timely manner.
Dear Arka, Thank you for your kind comments regarding the Tower Bridge & Bermondsey team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRonni and Freddie have been very helpful in helping to find a property. They have communicated very clearly and promptly, and been very accommodating of our needs as tenants. Many thanks to them both!
Dear Sashi, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotLorenzo has been both exceptionally…
Lorenzo has been both exceptionally helpful and knowledgeable when showing us around all the different styles of apartments within the Barbican. Thanks to Lorenzo, we have narrowed our search and look forward to upgrading our Barbican apartment very soon.
1/5
GoogleI receive one unsolicited, undesirable junk mail EVERY OTHER WEEK if not EVERY WEEK signed Joe Hogg. This is borderline harassment. Please stop
Dear Ena, I am concerned to read your comments but am unable to identify you on our database. Please do contact me directly with further details and we will then look into this for you. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotLorenzo: Barbican Bible!
Lorenzo was an absolute star to work with and has an encyclopaedic knowledge of the Barbican Estate. While we settled on a property with another agent, we only wish it could have been Lorenzo who sold it to us!
5/5
GoogleI am a professional landlord and have used City Docklands for the past 10 years. It is great to see that during these austere times the professionalism had been uncompromised, top service, good understanding of the market which got my flat rented in 3 days. Thanks to the team Ryan, Matt and Bedrettin. Best wishes
Dear Orchidee, Thank you so much for the fantastic feedback, the team at City Docklands are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleAmazing job from Ronni, did a great job for us! And putting up with us being difficult. Thanks again, and he better win the office competition. 😎 …
Dear Alma, We are really pleased to hear you enjoyed your experience with us and thank you for leaving a lovely 5 star review. Hopefully Ronni wins! Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotGreat experience!
All around great experience renting through Frank Harris. Responsive, friendly, and helpful, not at all like a few other estate agents that are better avoided. Would hope to work with them again in the future.
Dear Patrick, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleDaniel skillfully and attentively guided us through the entire process of finding and renting an apartment. He was extremely helpful in answering all our queries in a very short delay. Thanks to him, the procedures were clear, explicit and coherent. Renting a flat has never been easier. Excellent customer service, I do highly recommend.PositiveResponsiveness, Professionalism
Dear Katarzyna, Thank you so much for the fantastic feedback, the team at City Docklands are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleWe had a great experience with Frank Harris, overall a quick and smooth process. Their team, and Mr. Ryan Morgan in particular, has been very helpful, professional, efficient and kind in all our interactions. Highly recommended when looking for your next property!
Dear Giorgos, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Tower Bridge office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleReally good agency to find the house. Daniel - our reference was really nice with us and available every time we needed. Michelle - our current account manager is lovely and she always responses and available all the time if we need anything. Thank you for your support and for taking care of us.
Dear Giulia, We appreciate you taking the time to submit your review regarding the service you received from our City Docklands Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
1/5
TrustpilotPlease do not take any house via Frank…
Please do not take any house via Frank Harris. We recently moved into a property in Barbican; not only it was not deep cleaned but also electrical were not checked and we living under fire hazard and there is major plumbing leakage in kitchen and in the bathroom. In addition, smaller things do not work like broken toilet seat, smashed glasses broken curtain rods and list goes on!! I have been trying to connect with them especially regarding life threatening issues but agency is showing no urgency to act! Even though, they took full deposit and a very high rent.
1/5
GoogleCunning and untrustworthy. We were 3 students on a budget that found a nice place. Agency seemed genuine until it came to making an offer. We were immediately told to up the price because of the other "offer" that was higher. We went up to the asking price and then were told we would definitely secure for £50 over the asking price. We were unsure about this and got two very contradicting explanations, first we were told it was purely for the landlords mortgage. Then we got passed on to Ryan the director and he told us we would be saving thousands of pounds IF there was a housing market inflation. After speaking to a mortgage advisor, they explained thats not how it works. We expressed we weren't interested and we needed more time and all of sudden the "other" offer could wait till we made our decision. We ended with declining the offer, yet still the property is up with the same asking price. For any first time renters/buyers there are better agencies that will cater to your needs.NegativeQuality, Value
5/5
TrustpilotThank you Jamie & Team!
Over the years, I've bought and sold several times in the Barbican through Frank Harris & Co and their service has always been excellent, under the stewardship of Tina Evans. Our latest transaction was led by her highly professional sales team manager Jamie Charlton, with support from Lorenzo Ronconi, and once again their service was first class. Against the background of the pandemic, Jamie & Co were consistently committed and enthusiastic, and proved to be great communicators, always keeping us up to date with developments. He and Lorenzo are great ambassadors for the company, going the extra mile when necessary, and I'd highly recommend them to anyone looking to buy or sell in the area.
5/5
TrustpilotExcellent experience as a renter
Excellent experience as a renter. Charlotte took the effort to understand exactly what we were looking for and guided is in getting the ideal property. Really simple and painless process too.
Dear S T, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Frank Harris Tower Bridge & Bermondsey hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
