5/5
GoogleCallum Barber made a great viewing and answered all the questions. It was not the first time when Callum showed us a property and my wife and I are happy to see him again. Thanks Callum for job you're doing.
Trusted Agent profile · Southville · Bristol
Verified
CJ Hole Southville reviews
★★★★★
1,559 reviews across 3 platforms
268 North Street, Southville, Bristol, BS3 1JA
Part of CJ Hole, see every office.
CJ Hole's office in Southville, Bristol, at 268 North Street, is rated 4.6 out of 5 across 1,559 reviews on three platforms, including 1,483 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
1,483
Reviews on Google
This office
1
Reviews on The Trusted Agent
This office
75
Reviews on Trustpilot
This office
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
About CJ Hole Southville
CJ Hole Southville are proud to have been serving the South Bristol area since the 1970's, providing expert estate and lettings agency services to people living in and around Southville, Windmill Hill, Bedminister and Whitchurch. Our offices are conveniently situated on the popular and busy North Street in Southville, and our experienced team are ready to go the extra mile to help you achieve your plans. Director Paul Goverd has more than 25 years of industry experience and is passionate about delivering the very highest standard of service possible. He and his team all live locally, so are best placed to answer your questions on South Bristol and the local communities. Specialising in both residential sales and lettings, as well as property management, we offer free valuations to provide our customers the with comprehensive market advice. We have an extensive portfolio of properties to suit every individual need covering the whole of South Bristol. If you would like to find out more about our sales, lettings, and property management services, please do get in touch - we'd love to hear from you.
Awards
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Southville office, from every platform, shown as written. First names only.
Google1/5
GoogleI had a viewing with Daniel Bingham yesterday for a house I was interested in. I arrived 15 minutes early, which is fine I wasn't expecting to be seen earlier, but there was another person there that had an appointment 15 minutes before me. … More
Agent replied · 3 December 2024
Dear David, We are sorry to hear that you were disappointed by the service received during … More
5/5
GoogleIf you’re looking for a seamless and supportive service when buying a home then I cannot recommend CJ Hole Southville enough. Not only did they understand what I was looking for, they managed to recommend me a property which ticked all the right boxes. Ben and Grace both met me to view the home at relatively awkward times due to my work hours. Nevertheless, I was always met with enthusiasm and allowed as much time as I needed. Furthermore, Stan Pitman was excellent during the aftersales process and genuinely couldn’t have done more to help me; answering all my questions, chasing solicitors, advising me on next steps etc. Stan epitomises what it means to go ‘above and beyond’ for a client and I am incredibly appreciative of his efforts. Thank you again, CJ Hole. I love my new home!
5/5
GoogleMyself and my partner were advised and supported by the CJ Hole team with them recommending a mortgage advisor and getting us on to the property ladder ,which we had been told by a few other big names would be near impossible for us... we had our happy ending and this is all thanks to Ben's recommendation and the support of Stan pulling together and chasing all other parties involved .... I couldn't recommend them enough!!! THANK YOU TO THE SOUTHVILLE TEAM for making our first house purchase as smooth as it was, again AMAZING !!!
5/5
GoogleMy wife and I were deeply impressed by the attention given our property by Mr Sam Gray. He showed us the many ways in which the CJ Hole team of the Southville branch was ready to assist us in every way, and he was very attentive to our situation. We recommend CJ Hole Southville Estate and Letting Agents to any and all who are thinking of buying, selling, or renting in the South Bristol area and beyond.
1/5
GoogleHave recently moved out of a rental house that the Southville branch let and managed, I rented the property for 3 years. On the initial viewing we were told all white goods were included. This was incorrect, cue complaint 1 and a refund of the check in fee of £150. The inventory we initially recievied was the check out report from the previous tennants...IE out of date. Eventually recieved the correct version after chasing the agent multiple times. In the first year several repairs were required, most were minor, but still took many weeks and in some cases months to fix. However there was a more major problem with a leaking sewage pipe from a toilet. Although these were not necessarily the fault of the agent I had hoped they would be more proactive in chasing the landlord on my behalf. After providing documented evidence of the waiting times for repairs they did waiver the renewal fee on our contract. Finally when we came to move out we reminded the agent that a fridge/freezer was not included with the property. On the one occasion we were in while C J Hole were conducting a viewing for a potential new tennant we heard them state explicitly that all white goods were included. We obviously corrected them but I can only hope for their sake this was an honest mistake rather than a blatant mis-selling. I'd recommend that if you are renting a property from C J Hole Southville that you use email so you have a record of communication, these were answered pretty quickly. I found that the lettings manager Luke was the only person worth talking to for any rental issues. Also don't be afraid to complain...after threats of taking legal advice from the Citizen's Advice Bureau my repair requests were resolved.
5/5
GoogleAlthough we didn't buy our house through CJhole, I wanted to to comment on the good service from Matthew. He showed us round some properties and we I also seen him in your branch a couple of times. He was always so friendly, helpful, patient and professional. He has vision about properties and can show off the features and benefits, but without being pushy. He was attentive to what we were looking for, and came up with some choices we wouldn’t have thought of. Matthew is a real credit to the branch and I would not hesitate to recommend them because of this. Thanks.
5/5
GoogleI’ve just sold my flat through Cjhole Southville and purchased a house from another agent. However I’d like to extend my gratitude to Nicola Bridges at the Southville office. Nicola was absolutely amazing throughout this process, which was made difficult and stressful due to painfully difficult and unresponsive communication from my own Solicitors. Nicola was a great support, always there to answer any queries I had, she is extremely knowledgeable and professional at all times. The team of sales guys were professional and friendly and this was a stress free process, however I cannot praise sales progression, in particular Nicola enough as there is where the true grit and effort comes during the selling and purchasing process. Many thanks Nicola.
5/5
GoogleIf you’re looking for a seamless and supportive service when buying a home then I cannot recommend CJ Hole Southville enough. Not only did they understand what I was looking for, they managed to recommend me a property which ticked all the right boxes. Ben and Grace both met me to view the home at relatively awkward times due to my work hours. Nevertheless, I was always met with enthusiasm and allowed as much time as I needed. Furthermore, Stan Pitman was excellent during the aftersales process and genuinely couldn’t have done more to help me; answering all my questions, chasing solicitors, advising me on next steps etc. Stan epitomises what it means to go ‘above and beyond’ for a client and I am incredibly appreciative of his efforts. Thank you again, CJ Hole. I love my new home!
5/5
GoogleMy experience with CJ Hole so far has been very good! Callum was really helpful during my viewings and answered all the questions I … More
5/5
GoogleElliot showed me apartments to buy in BS3. He was personable & easy to communicate with. He was knowledgeable about the area and the properties…..Thank you Elliot (and CJ Hole) you make buying property so much easier!
1/5
GoogleHave recently moved out of a rental house that the Southville branch let and managed, I rented the property for 3 years. On the initial viewing we were told all white goods were included. This was incorrect, cue complaint 1 and a refund of the check in fee of £150. The inventory we initially recievied was the check out report from the previous tennants...IE out of date. Eventually recieved the correct version after chasing the agent multiple times. In the first year several repairs were required, most were minor, but still took many weeks and in some cases months to fix. However there was a more major problem with a leaking sewage pipe from a toilet. Although these were not necessarily the fault of the agent I had hoped they would be more proactive in chasing the landlord on my behalf. After providing documented evidence of the waiting times for repairs they did waiver the renewal fee on our contract. Finally when we came to move out we reminded the agent that a fridge/freezer was not included with the property. On the one occasion we were in while C J Hole were conducting a viewing for a potential new tennant we heard them state explicitly that all white goods were included. We obviously corrected them but I can only hope for their sake this was an honest mistake rather than a blatant mis-selling. I'd recommend that if you are renting a property from C J Hole Southville that you use email so you have a record of communication, these were answered pretty quickly. I found that the lettings manager Luke was the only person worth talking to for any rental issues. Also don't be afraid to complain...after threats of taking legal advice from the Citizen's Advice Bureau my repair requests were resolved.
5/5
GoogleI advertised my property through CJ Hole and they were great, did an open day and I got lots of offers within a few days. It was a very easy and enjoyable process. Unfortunately I had problems buying a house. 3 attempts failed, through no fault of my own, got caught up in chains etc and was generally just unlucky. Throughout this time, almost 12 months, I liaised with Stan Pitman in the progression department. I don’t think I would be where I am today (about to move to a lovely new home) if it wasn’t for him. He has offered nothing but support and understanding, had kept my buyers on board this whole time (a miracle I would say) and his advice has been invaluable. Nothing was ever too much trouble and he always called me back whenever I contacted him, which was a lot! He was always polite, professional and is a real credit to CJ Hole. Thank you Stan so much for believing it would happen and for all your help.
5/5
GoogleWe have been dealing with CJ Hole since August 2017, when we sold our house in Victoria Park before moving abroad. We have five rentals in Bristol and we use CJ Hole’s tenant-finding service. We have always found CJ Hole staff to be … More
5/5
GoogleToday I viewed Chaplin Road in Easton with Callum Barber- it was a really smooth viewing as Callum was really helpful and informed, he was able to answer all the questions we had. Thank you Callum!
5/5
GoogleWe had a meeting at one of the facilities with Max (In Bristol). Thanks for him, it was really helpful for us. Max give full answer for all our questions, help with some information that we can’t understand correctly. He knew all aspects of our situation, and we didn't have to explain everything for a long time. Thanks for his time. Thanks for quick answer for viewing.
5/5
TrustpilotWe had a meeting at one of the 1 bedroom apartment
We had a meeting at one of the facilities with Max (in Bristol). Thanks for him, it was really helpful for us. Max give full answer for all our questions, help with some information that we can’t understand correctly. He knew all aspects of our situation, and we didn't have to explain everything for a long time. Thanks for his time. Thanks for quick answer for viewing.
5/5
GoogleLian was incredibly diligent, showing us multiple houses, answering all our questions, and providing all the necessary information. Very good service overall
5/5
GoogleLouis Ridge-Mullen was great at helping us with viewing, and gave us all the information we needed and more.
4/5
GoogleEthan B. has been super helpful, big thank you to him. The standard of the two properties I saw were pretty low however, including strong damp in one. I would use CJ Hole in future as they’ve made viewings easy and been proactive with me. In general I think estate agent companies should be using their position to advocate for better rental standards without pricing people out.
5/5
TrustpilotLouis Ridge-Mullen has been so helpful.
Louis Ridge-Mullen showed us a few properties, including the one we have very happily decided to buy. He is friendly and helpful and efficient, but above all I felt he took a genuine interest in what we were looking for and whether the property actually suited us. It's been a delight to do business with him and I'm sure he's going on to great things in the realm of selling houses.
5/5
GoogleSam was a great estate agent. Very Helpful and honest.
5/5
TrustpilotGood experience
Thanks so much to Louis who was professional, helpful, honest and knowledgeable in showing us round a property yesterday.
5/5
GoogleMoving to a new city is stressful enough, but the lettings team have been really friendly and helpful. Big thank you to Quaid, who showed us around a beautiful rental property and told us everything we needed to know about the area. He even … More
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Questions about CJ Hole Southville
Has CJ Hole won any awards?
Yes. In The Trusted Agent 2026 awards: CJ Hole, Bristol won Gold.
