5/5
TrustpilotThe advisor was very friendly and knowledgeable
The advisor was very friendly, listened and understood the reason for my call. They also gave an acceptable outcome to my query
Trusted Agent profile · Southend-On-Sea
Quality Street Southend-On-Sea reviews
★★★★★
1,019 reviews across 2 platforms
Gateway House, 10 Coopers Way, Southend-On-Sea, SS2 5TE
Quality Street's office in Southend-On-Sea, at Gateway House, is rated 3.6 out of 5 across 1,019 reviews on two platforms, including 2 Google reviews rated 5.0.
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Reviews
Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotBig thankyou To Alison Kane and Scotts…
Big thankyou To Alison Kane and Scotts for the replacement trees thankyou for sorting these for the estate
5/5
TrustpilotExcellent Service
Excellent customer service received as always by Paige at Gateway. Emails are always responded to very efficiently and always very helpful
5/5
TrustpilotResponsive and helpful customer services
Paige Heiser in customer services was very quick to respond to my request and resolved my issue amicably. Thank you
5/5
Trustpilotgood understanding and inter-personal…
good understanding and inter-personal skill .happy with telephone sound.
5/5
TrustpilotPaige customer service
Good customer service and resolution
5/5
TrustpilotVery efficient and professional
Very efficient and professional. Gateway handle the management of our estate.
5/5
TrustpilotBeth Mitchell understood my issue and…
Beth Mitchell understood my issue and was very polite and helpful.
5/5
TrustpilotExcellent customer service
Excellent service and follow up.. great job Abigail…Thanks a lot
5/5
TrustpilotCalled in for assistance regarding a…
Called in for assistance regarding a parking related enquiry which was dealt with swiftly and professionally by Paige from Gateway.
1/5
TrustpilotTerrible service
As a community we raised money for a 24 hour access defibrillator, all gateway have to do is help fit it but can they…… shocking they charge so much for an absolutely terrible service. Let’s hope nobody needs this life saving equipment!
5/5
TrustpilotRemoved late penalty fee charge
They acknowledged that the delay of the payment was genuine and removed the late penalty fee from my account
5/5
TrustpilotZoe Overton
Zoe OvertonI’m impressed, excellent customer service & support, treat me as you would like to be treated. Thank you
5/5
TrustpilotPayment plan with no additional fee
For payment of maintenance fee a payment plan with no extra fee or interest was organised
5/5
TrustpilotI have dealt with many management…
I have dealt with many management companies and have to say that Louise Tunstall responded very quickly to any enquiries, which makes a very welcome refreshing change!
5/5
TrustpilotCorrespondence acknowledged quickly
Correspondence acknowledged quickly, in a friendly and professional way. I got a positive conclusion to the issue I raised.
5/5
TrustpilotMr David White paralegal at Gateway,
Mr David White paralegal at Gateway,What a breath of fresh air to be able to deal with someone so polite and helpful from first contact.
1/5
TrustpilotIt would be no stars if I could
It would be no stars if I could! - my fees trebled pro rata in year 1 - grass cut poorly 5 times this year and no accounts for 2017 yet! Keep changing the staff - avoid any new build estates with Estate Charges - you may end up with these!
5/5
TrustpilotGreat customer service
Excellent customer service from David regarding a sales pack. Very helpful and prompt response to emails.Overall I was impressed with his professionalism!
1/5
TrustpilotDon't let these scam artists anywhere…
Don't let these scam artists anywhere near you property management. They pay themselves a fat profit and continually fail to deliver what they promise and paid to do!
1/5
TrustpilotLargely useless
Largely, they simply don't respond. So you can't have any service from them! Had one meeting with them, they were over an hour late so I had to leave, and dobt respond to messages. No information of a complaints process or senior staff. Terrible.
5/5
TrustpilotCommunication was excellent and prompt
Communication was excellent and prompt. The request was dealt with and the owner was safeguarded.
5/5
TrustpilotEfficient
The company provided documentation that I required to sell my deceased parents' house very quickly and efficiently.
5/5
TrustpilotVery efficient and helpful
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Quality Street hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southend-On-Sea.
