Trusted Agent profile · Southend-On-Sea
★★★★★
1,022 reviews across 2 platforms
Gateway House, 10 Coopers Way, Southend-On-Sea, SS2 5TE
Quality Street's office in Southend-On-Sea, at Gateway House, is rated 3.7 out of 5 across 1,022 reviews on two platforms, including 2 Google reviews rated 5.0.
Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent job they are really friendly…
Excellent job they are really friendly and helpful
Hi Philip,Thank you very much for your kind comments. We are delighted to hear that you have had such a great customer experience with us.Kind regards,James
5/5
TrustpilotAs a newly appointed director
As a newly appointed director, there was a lot to pick up quickly, and Michelle got information and replies to me quickly, and was patient when asked seemingly endless questions.
5/5
TrustpilotA good management company with great customer service
We missed the payment date, but the company is willing to waive my late payment fees, which is a great help on our current financial situation！
5/5
TrustpilotThank You Natasha
Really appreciated the prompt confirmation of payment from Natasha, thank you.
1/5
TrustpilotExcessive mowing 3 hours outside of my…
Excessive mowing 3 hours outside of my house.
Hi Shaun,Thank you for your feedback. We are sorry to hear about this. If you wouldn't mind emailing reviews@gatewayplc.co.uk with your full name and Gateway reference, a member of the team will come back to you to discuss your concerns further.Kind regards,James
1/5
TrustpilotVery distressed and unhappy
Weeks and weeks lost waiting for Gateway to provide one signature on a basic document. Very distressed and unhappy.
Hello Amanda,We’re sorry to hear that you’re distressed and unhappy with our service.If you wouldn’t mind confirming your identity to us by emailing your Gateway reference to reviews@gatewayplc.co.uk, a senior member of the team will then be able to investigate this matter further.Kind regards,James
5/5
TrustpilotThank you so much for all your help at…
Thank you so much for all your help at gateway - hailey Davies put my mind at ease and delt with everything I needed. Thank you hailey
1/5
TrustpilotAwful Services
Not happy at all with the provided service and increased service charges without any justification. Awful management company. I don’t recommend these people.
5/5
TrustpilotGateway Property dealt with my…
Gateway Property dealt with my complaint professionally and immediately.Thank you
Hi Friend of Ted,Thank you very much for your review. It’s great to hear you’ve had such a great experience with us. We will certainly relay your positive feedback to the team!Kind regards,James
1/5
TrustpilotUnacceptable customer service
Unacceptable customer service. Little or no communication. Issue has been on going for four month.
5/5
TrustpilotLegal Query
Prompt response from Louise, resolved the query within 24 hours.
Hi Mr Fawcett,Thank you for your 5-star review! It's great to hear your query had a swift turnaround, and we will relay your positive comments to Louise.Kind regards,James
5/5
TrustpilotRespond promptly
They always respond within 24 jours so that is brilliant for a management company.
5/5
TrustpilotExcellent service
Excellent service, if only all mananement companies were as helpful and pro-active.
Hi Daryl,Thank you for the great feedback! We are delighted that you've received such excellent service and we will pass your comments on to the team.Kind regards,James
5/5
TrustpilotI emailed Jackie about my maintenance…
I emailed Jackie about my maintenance fees. Within 15 minutes I had a reply . Many thanks
5/5
TrustpilotFence repairI achieved what I wanted to with the…
I achieved what I wanted to with the help of Grace
5/5
TrustpilotExtremely quick and professional…
Extremely quick and professional service by Louise.
Hi Beverley,Thank you very much for your review.It's great to hear that you have had such a prompt and professional customer experience with us.We will certainly pass on your kind comments to Louise!Kind regards,James
5/5
TrustpilotA helpful and responsive service…
A helpful and responsive service throughout my dealings with this Company.
5/5
TrustpilotFast response and issue resolved
Fast response to query and issue resolved easily. Claire Harold, Customer Services Manager, was very helpful.
5/5
TrustpilotFirst Class Service
Paige responded to my query quickly and efficiently taking the time to understand and empathise with what I was asking. Excellent customer service in my humble opinion.
5/5
TrustpilotPaige dealt with my query very smoothly…
Paige dealt with my query very smoothly and promptly. Wonderful service and thank you for your understanding!
5/5
TrustpilotI rang with a question and spoke with…
I rang with a question and spoke with Abigail who was very polite and helpful and delt with the problem swiftly and in a professional manner.
5/5
TrustpilotPrompt, helpful and efficient
Jackie responded within the hour to help me with information I needed for remortgaging. I wish everyone I dealt with was as quick and efficient.
5/5
TrustpilotVery good assistance
I paid extra 90 pounds. It was reimbursed. Very helpful and promptly
5/5
TrustpilotPrompt and positive service
Prompt and positive service, thank you.
Hi Dave,Thank you very much for your review. We are delighted that you have had such a great customer experience with us and we will certainly pass on your kind words to the team.Kind regards,James
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Quality Street hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southend-On-Sea.
