Quality Street Southend-On-Sea reviews

★★★★★ 5/5

Trustpilot

Greatly impressed with the service I received recently!

I would like to highly commend Saffron at Gateway for her prompt and efficient service when a car ploughed into my front steps last week! Saffron handled the whole situation quickly and efficiently by getting contractors to come out 2 days later and temporarily secure my steps and also the wall adjacent to them, as they were unsafe following the impact. (Proper repairs will be carried out once the insurance claim has been settled). Saffron is polite, efficient and extremely helpful. She is an asset to Gateway, and long may she remain there doing an excellent job for the company. I would give her 10 stars if I could!

C · 25 September 2026

★★★★★ 1/5

Trustpilot

Roll a dice with minimum 5 figures…

Roll a dice with minimum 5 figure numbers. That is what they will charge you. Ask why? You will never know. I am going to ask for my data (Subject access request - type that into google) would assure you all do the same. I am SURE they are badmouthing you behind our backs. Shady at best.

Thanasi · 7 May 2026

★★★★★ 5/5

Trustpilot

Just want to personally thank David…

Just want to personally thank David WHITE with all his help. This was for a sales pack in order to sell our home. David was extremely approachable, friendly and professional in his advice to me! Very prompt responses given explaining the process within a sales pack that my solicitor required. This made it all seem less daunting as everything was explained from the get go! Very lovely person and thank you again

Chelsea · 15 May 2026

★★★★★ 5/5

Trustpilot

Had a few question regarding a proposed…

Had a few question regarding a proposed property purchase managed by Gateway. Amy was very understanding in the urgency of my email and she thankfully answered my questions very quickly. I felt that one important question which was unanswered could have been. Overall, response by Amy was excellent.

Dee · 1 October 2026

★★★★★ 4/5

Trustpilot

We dealt with Jordan Noble in relation…

We dealt with Jordan Noble in relation a recent an insurance claim due to fallen tree branches. He was extremely helpful, thorough and timely; as well as being sympathetic to our needs during the process. We would have no problem in recommending the brokers to others.

Stephen · 29 September 2026

★★★★★ 5/5

Trustpilot

The Gateway, the good way with Phoebe and Jaya

What a relief that you can speak to a human being and not to an automated system ! Thank you Jaya ! Cherry on the cake when I sent an e-mail, Phoebe replied straight away ! Polite, courteous and efficient. So this is another world, this is how it should be ! No need to spend time chasing services, departments, waiting in a queue, going from one person to another one, calling back over and over again, repeating the same story over and over again. I wish The Gateway could run other services in the UK, things will be far easier to deal with and much more efficient.

Martine · 18 December 2025

★★★★★ 5/5

Trustpilot

Jordan Noble was super helpful if…

Jordan Noble was super helpful with finding a block flat insurance for us. He understood clearly the request, and found us a 'reasonable' quote in those market conditions. Cover was also better than other providers. We highly recommend Jordan

Helena · 21 September 2026

★★★★★ 1/5

Trustpilot

There is no 0 star to give otherwise…

There is no 0 star to give otherwise that’s what they would deserve.Absolutely shocking service and personnel. I am currently having an extremely frustrating experience with Gateway Property Management. Their handling of my account and additional charges has been nothing short of appalling. Also, their staff is incredibly rude and refuses to answer my questions when calling them. Despite raising multiple maintenance issues and requesting clarifications on overspend, they were slow to respond and the issues went unresolved. Even after asking for a breakdown of the costs and a deferment of payment while awaiting answers, they continued to impose late fees and even threatened court action. Their lack of transparency, poor communication, and unwillingness to address valid concerns are unacceptable.If you're looking for a management company that values customer service, avoid Gateway Property Management at all costs, they don’t listen to clients and their issues, all the want is your money. Absolutely a nightmare.

Luigi · 5 October 2024

★★★★★ 1/5

Trustpilot

Avoid Gateway Property Management if you want a peaceful life

Gateway is one of the worst management company I have experienced so far in the UK. Please AVOID this company.I live in a cluster of flats in Guildford which is managed by this company. We have about 160 flats here. We are getting charged 800% heating bills, yes you are reading RIGHT. Also landlords are paying excessive service charges.You can check with any residents in Austen Housre in Guildford to validate my experience. Management plays politics and leveraging a third-party company to billing collections and every email with unimpressive threatening language.Their management plays word game and no results in last 8 months. So frustrating and stressful!As a resident we are forced to find alternatives and proceeding all potential routes. If you really don't want to fall in their trap and long battle, please don't use this awful, unethical, irresponsible, profiteers.Thank you for your attention.SoumenResident of Austen House, GuildfordAdditional comments on 2nd October 2024 based on Gateway ResponseDear James,Thanks for atleast taking time to respond. If your management would have spent some time or attention to the landlords or residents, it would have been better.It doesn't matter whether I am a tenant or owner here. I am writing that also echoes my landlords sentiment and every single bill payers and service payers of Austen House, based on our residential meeting and Facebook posting that you can also refer. It doesn't change any SINGLE WORD I have written here.Buying gas at 7p, selling us at 70p, changing service charge 100% year on year, after cladding changes building insurance gone up by 100% - all are my landlord view and all others.What kind of management agent you guys are running.I am just expressing my frustration and time can talk to any genuine residents here who would not say anything different than me.This is a Genuine review of my experience here.It doesn't matter whether I do direct transactions or not. I pay 700% higher gas bills which is a hard earned money to your billing agent TACANOVA. It doesn't change the reality of your service.So terrible service.

Soumen · 2 October 2024

★★★★★ 5/5

Trustpilot

Brooke

Brooke was excellent at helping with my insurance renewal. Emails were answered very promptly and everything went very smoothly. The service from this staff member was indeed 5* and I would definitely use this company again.

Cameron · 22 September 2026

★★★★★ 5/5

Trustpilot

Mark at Gateway was very helpful and…

Mark at Gateway was very helpful and professional with good understanding of the tennants needs. He provided all the information and guidance to make this as smooth as possible. Much thanks and great service.

Tommy · 25 September 2026

★★★★★ 5/5

Trustpilot

Mark Kleister has been absolutely…

Mark Kleister has been absolutely amazing during the application process, has responded very quickly and has answered all of my questions and more without hesitation i appreciate it so much thank you

Liam · 22 September 2026

★★★★★ 1/5

Trustpilot

I'd vote NO STAR!

I'd vote NO STAR!Very poor management...The company only want people's money and their service is poor.Every few months they change the price of their management fees! There's no forward planning and no clear guidelines on specific works.Company is too expensive for the minimal work they think they've done!Residents are attempting to get rid of this company as soon as possible.Some residents have moved from their lovely homes because they find the fees too much to bare sadly!Residents are only putting up with this company because it was the agreement sent up by taylor wimpey property development as part of purchasing their houses!How do we get rid of this company is the next step forward...

Julie · 18 June 2024

★★★★★ 5/5

Trustpilot

Helpful, prompt service with good value insurance

I have used Gateway (previously AIS) for the last couple of years on two properties and have been consistently impressed with their service and good value. Their relationship with insurers like Aviva means they get good bulk deals. I have compared them with other brokers on the market but returned to them several years in a row. My main point of contact is Brooke and she is prompt, clear and helpful at wading through terms and complexities. Alex has also been really helpful at different points.

AG · 10 September 2026

★★★★★ 1/5

Trustpilot

MORTIMER PARK

I am writing to express my deep dissatisfaction with the service charges imposed by Gateway for our new build house. Back in December, with just three weeks' notice, we were informed that our service fee would be around £180, which is already an annual increase. However, within the past month, we have been hit with two additional bills.The first bill was due to things breaking in the park because of the shoddy materials used during construction. Bear in mind this park rarely gets used and seems to be used more by people who do not live at Mortimer Park. This kind of maintenance should be covered by the original developers, not the homeowners. The second bill was for the cutting of some trees, which we have no idea where they are or why this was necessary.To add insult to injury, less than two weeks later, we received yet another bill because Gateway over-budgeted on their side. Why should the residents suffer for Gateway's financial mismanagement?I am now looking into seeking legal advice as I do not know how this is legal. Furthermore, Gateway is pestering me via email, saying one of the bills is due and threatening late payment charges, despite the letter clearly stating the bill is due on the 12th of June, and we are still in May. This kind of harassment is unacceptable.Gateway is a completely soulless, money-grabbing company with no regard for the well-being of its residents. Their management and handling of service charges are beyond appalling. I strongly advise potential buyers to think twice before committing to any property managed by Gateway.

LLP · 31 May 2024

★★★★★ 5/5

Trustpilot

Falcondale court Flat 64

If there is an option for me to give more than 5 stars I would’ve done it, Omar has been very helpful and he is doing a great job here at Falcondale court, i am super happy he is always available with a smile on his face, everyone at our building love him.

Issam · 11 April 2026

★★★★★ 5/5

Trustpilot

Brooke was extremely helpful throughout…

Brooke was extremely helpful throughout the process. Very responsive, clear and took the time to work through the different options with us to find a competitive policy that suited our requirements.

FLATSALL · 11 September 2026

★★★★★ 5/5

Trustpilot

I live in Chiltern Court Watford

I live in Chiltern Court Watford, and I want to just leave a review for the wonderful care taker Dave who looks after our building. He is such a wonderful person, who does the most fantastic job (even when people in surrounding blocks don't make it easy for him!), and always has a smile on his face while helping us out. I would love for him to be recognised for his amazing and attentive work ethic! Abi

Abigail · 18 September 2026

★★★★★ 5/5

Trustpilot

Poor company, great staff like Naomi

Gateway itself is a pain of a company to deal with - imagine bringing 2 bills due in the same month without any consideration. Either lack of empathy or lack of organisation or both. But thank God for staff like Naomi, who has some humane mind and handle issues professionally.

Adekunle · 16 April 2026

★★★★★ 5/5

Trustpilot

Gateway made it easy

Mark Kleister was our contact and looked after myself and my daughter with complete professionalism. He made the process to renting our flat very easy from start to finish. He always responded to our telephone calls and dealt with any questions or concerns we had promptly and efficiently. Even when things were taking longer than we expected he was there to reassure us. Thank you Mark we really appreciated everything you did for us.

Linda · 15 September 2025

★★★★★ 1/5

Trustpilot

Worst property management company Ever

Title: "Beware: Gateway Property Management's Poor Service and Excessive Fees"Review:My experience with Gateway Property Management has been nothing short of frustrating and disappointing. Each year, their fees skyrocket above inflation rates, leaving residents with an unnecessary financial burden. On top of that, we're hit with an extra £500 bill at the end of the year due to overspending, which is completely unjustified.The quality of their services is abysmal; the garden maintenance is subpar, and the cleaning leaves much to be desired. Frankly, it's baffling what exactly we're paying for. After enduring their incompetence for far too long, we decided to take action and sought legal help to gain the right to manage our property.This decision turned out to be the best investment all residents made, as it liberated us from Gateway's grasp. However, even after three months, Gateway has failed to fulfill their obligation to provide us with the invoices we requested. Their lack of responsiveness to emails and calls further highlights their unprofessionalism.If you're currently under Gateway's management, I urge you to explore the option of gaining the right to manage your property and parting ways with Gateway. Their exorbitant fees, poor service, and unresponsiveness make them the epitome of a terrible property management company. Steer clear and save yourself the headache.

Claudia · 28 February 2024

★★★★★ 1/5

Trustpilot

Fleecehold defined - Greedy, poor service, fleece residents at any opportunity

If this company is associated with your new build estate beware! They will do very little actual maintenance work beyond the bare minimum and the just apply additional charges for work that should be covered in the annual cost. If you are fractionally late paying one of these top up fees they aggressively chase and threaten to put your mortgage into arrears. Their management and account management fees are nothing short of astronomical. A greedy company willing to fleece residents for the bare minimum of real maintenance work, bordering on unethical.if Gateway deign to reply to this I am unfortunately a resident on the Elka’s Rise development, maybe a senior manager should come and assess the woeful nature of the general upkeep and service provided.

David · 15 November 2025

★★★★★ 5/5

Trustpilot

Jordan was able to clearly and…

Jordan was able to clearly and confidently answer all of our questions and address any concerns regarding the insurance policy we were considering with Aviva.

Mrs · 7 September 2026

★★★★★ 1/5

Trustpilot

My interactions with Gateway Property…

My interactions with Gateway Property Management Ltd have been increasingly disappointing. In just a month, they demanded three months of back payment and a year's payment upfront, creating financial strain. Adding insult to injury, their exorbitant charges, including almost 6k for postage costs, are hard to justify.To make matters worse, they impose additional admin fees for those wanting to pay monthly, making the process needlessly complicated and expensive. With outdated practices, inflated costs, and unnecessary charges, I find it hard to recommend Gateway Property Management Ltd, except for the unavoidable legal obligations.

Andy · 27 December 2023