Quality Street Southend-On-Sea reviews

★★★★★ 5/5

Trustpilot

Faultless every time

Faultless every time - well done Brooke and the team at Gateway

Tom · 17 September 2026

★★★★★ 1/5

Trustpilot

AVOID, AVOID, AVOID, AVOID

Gateway, you are getting 0 stars and thumbs down from me. I wish that Trustpilot had an option not to select stars at all. 1 star was given by default. AVOID, AVOID, AVOID, AVOIDAVOID, AVOID, AVOID, AVOIDAVOID, AVOID, AVOID, AVOIDAVOID, AVOID, AVOID, AVOID------------------------------------------------------------Gateway is a ‘COWBOY’ management company. Avoid at all cost. Avoid at all cost. Avoid at all cost. The company keeps sending random invoices, even though an annual fee has been paid in full. Customer service is non-existent. Nothing gets done. Gateway only takes money and does pretty much nothing. That’s it. The company does absolutely nothing. Stay away, you will thank me later. AVOID, AVOID, AVOID, AVOIDAVOID, AVOID, AVOID, AVOIDAVOID, AVOID, AVOID, AVOIDAVOID, AVOID, AVOID, AVOIDAVOID, AVOID, AVOID, AVOIDAVOID, AVOID, AVOID, AVOIDReplying to emails and asking for more money vs getting things done, are two different separate things. Nothing has been done in our complex for over 5 years.What a joke! What a joke! What a joke! What a joke! What a joke! What a joke! ------------------------------------------------------------AVOID, AVOID, AVOID, AVOIDAVOID, AVOID, AVOID, AVOIDAVOID, AVOID, AVOID, AVOIDAVOID, AVOID, AVOID, AVOIDAVOID, AVOID, AVOID, AVOIDAVOID, AVOID, AVOID, AVOID

Hubert · 2 March 2023

★★★★★ 5/5

Trustpilot

Kane is very kind and thorough during…

Kane is very kind and thorough during the inspection 5-star care

Mert · 23 September 2026

★★★★★ 5/5

Trustpilot

Chay was very friendly and helpful…

Chay was very friendly and helpful during the fire door inspection

Salman · 23 September 2026

★★★★★ 5/5

Trustpilot

Exceptional worker and always so helpful!

Our local Gateway groundsman Mark is so lovely and helpful. He takes pride in his job and always working with a smile and happy demeanour. I wanted to write this review to recognise him as a person, it was freezing today and rainy, he was still so happy and polite. Had a nice chat and he then even explained about the replacement trees he was doing due to them being damamged in the storm as well as some grass area that was damaged by a car. He works on the Kingfisher Meadow Estate in Horsford, he was also working on his own and just represented Gateway exceptionally well. What a lovely person!

Soraya · 23 February 2023

★★★★★ 1/5

Trustpilot

Day lite robbery

I am on thé middle of moving , and as my property is leasehold I needed to obtain the sales pack for the solicitors, To be fair would like to thank Louise Tunstall, ( who dealt with this ) and apologies for this bad review as it wasn’t her she was very helpful and apologetic, But I can not believe just for the pack it costs £360 for you to send a file over to the solicitor then also have the cheek to ask for a £24 admin charge on top , how can you justify this sort of price

Matthew · 20 February 2023

★★★★★ 1/5

Trustpilot

Avoid this company if you can

We pay over £1,000 a year in service charges and barely see any actual services apart from a quick monthly clean of the communal areas. Repairs take forever, communication is awful, and they are impossible to get hold of unless they want money from you.

Lev · 21 May 2026

★★★★★ 5/5

Trustpilot

Review for Laura Steward

Review for Laura StewardI would just like to thank Laura for all of her help in relation to the sale of a property where the lease had been breached. Having recently become a director I turned to Laura for help and she was always on hand to give it. She took my numerous calls and nothing was ever too much trouble. She has offered her help with anything in the future and I'm sure I will be speaking to her soon! She is an asset to your company and I am extremely grateful to her for her patience and advice.Thank you Laura, you're a star.Kind regardsJanine

Janine · 12 February 2023

★★★★★ 5/5

Trustpilot

Extra MilePaul went more than the extra mile to…

Paul went more than the extra mile to try to fix the front door of our flat block. When he went home possibly to Billingshurst he checked on YouTube to see how to fix it and drove back the same evening before Christmas to give it another try. Eventually it needed a outside contractor to fix it. I was so impressed with both his kindness to me and his determination to get that door fixed if it was possible. Paul has always been very kind and efficient when he cleans our communal areas and does the gardens. Steve has recently joined him and they make a good team . Steve also is kind and polite. Thank you guys for such good service

Hickmore · 7 February 2023

★★★★★ 5/5

Trustpilot

Kane was very thorough and helpful with…

Kane was very thorough and helpful with fire safety inspection.

John · 22 September 2026

★★★★★ 5/5

Trustpilot

Thank you Chay!!

Chay was amazing, excellent customer service. Thank you!!!

Saffron · 1 October 2026

★★★★★ 5/5

Trustpilot

Gateway is very responsive to queries…

Gateway is very responsive to queries and they always do their best to come back with practical solutions and options quickly. Good explanations of the problem and way forward. Having one main contact is extremely helpful as that person is up to speed on your property.

Alison · 21 December 2025

★★★★★ 1/5

Trustpilot

Worst management company

Having dealt with quite a few management companies, I can assure you Gateway is one of the worst. Our development consists of approximately 224 flats and houses in Denham. Despite increasing service charges year on year, Gateway still can't budget for minor works on our development and will find any excuse not to complete it. Accounts are never published in a timely manner, Customer service is poorly handled by a team who sit at the head office that are inexperienced and they could not care less about the properties they manage.Gateway managers have held several meetings on-site with promises, but nothing has ever been accomplished. Even though they claim to "specialize in portfolio management" they cannot even manage their own staff onsite.In terms of the reviews online, coincidently the positive ones relate to the convincing aspect of Gateway and have nothing to do with the actual management. My advice along with many others who have left reviews is to avoid Gateway Property Management Ltd.

Jiten · 23 December 2022

★★★★★ 5/5

Trustpilot

Paige Heiser was very helpful and…

Paige Heiser was very helpful and understanding of my current situation. She made sure to accommodate to my needs. She was also quick to respond which is great.

Chelsie · 14 May 2026

★★★★★ 1/5

Trustpilot

Zero CS, unfair increases, bullying behaviour

Unfortunate to have ended up with Gateway managing our new build estate. We all understand that payment for services is the way of life, but the issue with Gateway is the unfair invoicing system and whole threatening feel of communications from their first letter -which also comes with unfair increase each year. We get very little for what we pay -most of the invoice is for their accountancy fees and post. The invoice comes just before Christmas with a 'must pay before Jan 1st' message. NO payment terms -unless you fight for it and pay extra. This is a struggle for some families on our estate. Why not open with a DD system or offer a payment plan without penalty -after all if they need a payment plan, they are struggling. It's just a thoroughly nasty way to treat people and causes an awful lot of anxiety for everyone unnecessarily. Currently houses are struggling to sell and Gateway is often cited as a reason. This needs to stop. Change your date of invoice -don't threaten families at Christmas and help people pay it -oh and charge us fairly.

Coral · 22 November 2024

★★★★★ 1/5

Trustpilot

Terrible- no concern for women’s safety

Terrible building management company. Our doors to the building have never locked properly in 4 years and we are now having argumentative male trespassers drinking in the hallway of a block of flats with multiple single young women living there. Residents have made numerous reports about the doors not locking and being charged ridiculous prices every time they claim it’s been “fixed” (even though there’s meant to be a reserve fund for this stuff which doesn’t seem to exist). There is no sense of urgency from the company to fix the doors despite serious concerns for the safety of the residents in the flats and particular the young women living in them. Corrupt money-grabbing company who do not care about people’s safety.

Anon · 29 November 2022

★★★★★ 5/5

Trustpilot

Kane was very good explained what he…

Kane was very good explained what he checked very well

Andrew · 10 September 2026

★★★★★ 5/5

Trustpilot

This management agency is like no…

This management agency is like no other! It’s usual for management agencies to take ages with coming back with replies to enquires. However with Gateway management this is not the case and often came back to me within 24 hours. Selling a property is stressful and there were times where my solicitor wasn’t getting back to me with updates etc which was delaying my sale. I was able to contact Louise Tunstall directly, who was super efficient and happy to help me, and within hours (sometimes minutes) she would get back to me and also my solicitor with chasing enquires for me. Louise went above and beyond her job role and eased my stress levels by being so efficient, for that I am truly grateful as I believe if it wasn’t for Louise my sale would of been delayed further. Thank you so much Louise! Kind regards Tanya

Tanya · 8 November 2022

★★★★★ 5/5

Trustpilot

Very quick and smooth service

Very quick and smooth service. Excellent Thanks Brooke

Peter · 21 September 2026

★★★★★ 1/5

Trustpilot

Avoid! Negligent, full of excuses, made up charges

I live at Victoria Central and I know Gateway are going to respond to this review with “we do apologise we cannot verify you” blah blahI own through shared ownership but it doesn’t mean we don’t experience the issues with the building and Gateway that leaseholders do. In the last 2 years this building has been neglected by Gateway. It is a new build that experiences issues you wouldn’t ever expect. For example, the lifts have NEVER been fit for purpose. More often than not, one of the two is out of order and takes weeks to get it repaired. We have had occasions where BOTH have been out and residents have had to climb up to 14 storeys. The lifts have also gone into OOS with people in them, trapping them and dropping! The car park shutters are another issue, not fit to sustain the usage. I don’t think they have been operational consecutively for more than a week in the entire time we have lived here. We are still waiting on one to be replaced entirely and it’s been 2 months. The building looks dire. Our terraces haven’t been jet washed since the building was completed. The windows have been washed a grand total of 3 times and are done to a questionable standard. I guess my question to Gateway is how you warrant charging the fees you do, especially the deficit you have seemingly pulled out your behinds because you can’t budget correctly for a building of this type? How can you charge these fees when there are ongoing issues with defects, security (I won’t go into on a public forum but you are aware!) and maintenance?

Ashleigh · 31 October 2024

★★★★★ 5/5

Trustpilot

good maintenance service

Kane checked our entrance door very thoroughly! He was very friendly and helpful with information and told me in detail how to fix the faults on our door! He gave me good advice on how to maintain good function for the future! I look forward to see him again next year for the maintenance service!

Florian · 23 September 2026

★★★★★ 5/5

Trustpilot

Professional and polite

Professional and polite - Thanks Chay!

Helen · 25 September 2026

★★★★★ 5/5

Trustpilot

Many thanks to Naomi !!!

Anonymous · 28 September 2026

★★★★★ 1/5

Trustpilot

No street light - 5 years of complaining and now late fee charge!!…

***Edit** I am making my response open to the public in the hope that Gateway can learn.Firstly to clarify that the complainant is myself and not *****. This comes across as disprespectful and deliberately antagonistic.I assume you mean it "would be" beneficial to have the complaint resolved "It is not beneficial to all parties to have the complaint resolved but we can only try and help the best as we can in this regard".At last I understand as to whom I need to correspond with.At no stage did anyone from Gateway explain this with your clarity. I have been made to feel incredibly angry, frustrated, tearful and been turned into a person I would rather not be. All because of lack of clear communication for years!Please can I extend my apologies to the customer service administrator who took the direct brunt of my wrath. I am very sorry if I caused her any upset. I want to feedback to you in the hopes that you take some learning for your company.I don't know if you were aware that all of us are professional NHS managers and Doctors and more than capable of managing stress and communicating in difficult circumstances.When someone is as angry as me, take the time to understand why and look at what part Gateway has played in it. The Gateway staff are not in my experience not skilled in complaint management. They do not acknowledge any part in why there is anger from a customer and act defensively in return. This has been bourne out with the lack of empathy from yourself in not aknowledging any part Gateway has played in this matter. I just want to have a basic need fulfilled ie: lighting so I can feel safe, see to park and see who is approaching my house. I do not think this is unreasonable and 5 years is too long to still not have the matter resolved. Knowing what I know now. We residents could have ( and would have) discussed the issue directly with Vistry from the beginning and not been caught up with a middle party who was adding complexity because they could not explain clearly the lines of responsibility. Instead causing us to belive that Gateway were managing the issue and bouncing us around in trying to just get a street light fixed which caused escalation of our frustration.With clear communication we could have worked in partnership and understood escalation routes, options for resolution. With clear communication I would have understood that my Gateway charge was nothing to do with the street light and as you stated my "arbitary" action was in fact believed to be withholding payment for lack of service. I am an educated and reasonable person and in now understanding the context, I will pay my late fee because I am a responsible person who cannot be bothered to waste my valuable time against your companies petty action. I hope it goes towards customer complaint training.I hope you understand what part Gateway has played in this and why I have formed my very poor opinion of the Gateway company.I am now clear that I pay Gateway for general site maintenance only and I am communicating directly with Vistry about the street light. I will be advising them to communicate directly with myself and I assume if you are interested to know of any impact upon your selves when works will commence, you will communicate with them directly.I hope that you take the learning from this and reflect on how it can be used to improve the customers experience.**Edit** A clear response that states directly that Gateway is not now taking responsibility. So why after 5 years do you now say this? I have years of correspondence that states that Gateway were chasing and would keep us updated, where does this suggest that Gateway is not involved! So in fact your company has just admitted to costing us years of wasted time!.....Myself and neighbours have been complaining for 5 years about the street light not working leaving us in complete darkness at night. We have had to install our own lighting and have had formal complaints ignored, threats that we will have to pay to have it fixed and no resolution or explanation why they will not undertake the work differing all the time to it being Vistry responsibilty. I have written a formal complaint ( 3rd time as last 2 not answered ) and said I would pay my maintaince fee when I received a response and resolution plan. I was then charged a late fee on day 13 whilst waiting for the response from the Chief Operating Officer who stated they would reply within 15 days! I have paid my fee but refuse to pay the late fee and they refuse to cancel it! I am so furious at their terrible customer service and lack of care or adequate response and now plan to go to the ombudsman. I would be grateful for other advice as to what next. I would give 0 stars

Tracy · 19 August 2022