5/5
TrustpilotOmar is a very good
Omar is a very good, responsible, respectful and caring person. He works hard to keep our living environment tidy and clean. He also takes care our parcels to prevent from stolen. Big thanks for him.
Trusted Agent profile · Southend-On-Sea
Quality Street Southend-On-Sea reviews
★★★★★
1,015 reviews across 2 platforms
Gateway House, 10 Coopers Way, Southend-On-Sea, SS2 5TE
Quality Street's office in Southend-On-Sea, at Gateway House, is rated 3.6 out of 5 across 1,015 reviews on two platforms, including 2 Google reviews rated 5.0.
Reviews
Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotPaige was very helpful
Paige was very helpful with regards to getting in touch with us in advance and sending us our service charges invoice via email so we didn’t need to worry..
1/5
TrustpilotThe worst of the worst
If I could give 0 stars, I would. It says a lot that Gateway don’t respond to the many, many negative reviews they receive. I have never encountered a more dishonest, unethical and frankly shambolic company. If you’re a developer looking for a management company, please DO NOT subject your leaseholders to Gateway. They lie, constantly demand more money, can never prove where money has been spent, any work completed is by their own staff to a poor standard. I cannot understand how they are allowed to completely make up a budget for maintenance when this is impossible to do as they use internal staff to complete these services?! If you want a company who genuinely care about the upkeep of your home, Gateway is not for you. Every second of dealing with them has been hell and how they are allowed to operate is beyond me. They are after one thing- money, money and more money. An increase of £400 a year per flat for service charges when little to no work has been completed and residents are still owed refunds from money taken from us and not spent legitimately is just the tip of the iceberg. If you value your home and your mental health, steer clear.
Agent replied · 15 June 2024
Hello Caroline,Your Property Manager has had frequent communication with you, and we would kindly recommend that this continues to resolve any concerns that you have.Historically you have been provided digital copies of invoices to support expenditure for the property, and you would be more than welcome to book an appointment with the Property Management team to review hard copies of the same.Furthermore, the Year-End Service Charge Accounts for your property supports all expenditure for the property, as well as providing clear transparency over the property’s finances. If you require a new copy of the Year-End Service Charge Accounts, please contact the Property Management team.Kind regards,James
5/5
TrustpilotVery helpful and prompt with replies
Estates Manager Alex was very helpful and was able to provide me information above and beyond what I expected based on my request. Very, very helpful and readily available. Much appreciated!
5/5
TrustpilotReally lovely and fast help
I'd been trying to update some details for quite some time and Phoebe was really helpful and fast and now its all sorted.
1/5
TrustpilotUnsatisfactory Service Provider
Ultimately dissatisfied with the level of service we receive compared to the tangible benefits of having Gateway manage our estate. There is not one satisfied customer with Gateway on our estate, the lack of clarity and transparency as to how funds are being used is poor, yet they have the audacity to go full Oliver Twist and ask for more.There’s little to no evidence of works being carried out, other than the less than successful attempts at maintaining the communal grassed area. The communal football area is so over grown it’s unusable. It’s a struggle to see how there is such high management fees for supervising sub par workmanship that would be better achieved by our local council teams. 100% Fleecehold behaviour.
5/5
TrustpilotYour colleague Abigail Gonsalves
Your colleague Abigail Gonsalves took on my request which became a challenge to her. She sent several site maps each time for me to pin point exact location for work to be carried out but to no avail as I could not understand her site map format or details intil after the several attempts she made finally hit the jack pot! She was persistent throughout and never gave up, her hard work was admirable. Thank you Abigail😉
1/5
TrustpilotFraudulent, hiding behind layers of communication channels.
They have been doing bare minimum service since they have been appointed. No maintainence of lifts. Cleaning is minimal. Security is not prompt.We have been requesting CCTV for key areas and they have come back with nothing.To top it all off, their service charge just increased randomly. With no visible changes to the necessary service whatsoever. When questioned, their response is that service charge has increased by 41% in UK. Well that's because of bogus charges like what they do.They charge £30/ hour for cleaning. That too for "limited to no cleaning". Our windows have not been cleaned ever.Update: They are threatening to sue for defamation for this review about them on Trustpilot
5/5
TrustpilotSOLICITORS ENQUIRIES DEPARTMENT
I spoke with Louise Tunstall today, a Paralegal within the Solicitors Enquiries Department. It's extremely rare these days to find someone working within such a large organisation who is both personable and willing to deal with a request in such a professional and efficient manner. Thank you so much Louise for taking time to actually understand my request and then, through appropriate follow up, reassuring me that it was getting resolution.
Agent replied · 15 June 2024
Hi Nick,Thank you very much for the excellent feedback. We're delighted you received such a great service. We will certainly pass your comments on to Louise!Kind regards,James
5/5
TrustpilotHelping attitude of Legal Assistant- David White
I was having difficulty in getting the Landlord's certificate and this was important as it was hampering the sale of my property, but then David White the Legal assistant took it upon himself to facilitate it and everything was done in the nick of time. I wish there were more people like him in all sectors of public life as that would help the public at large.
1/5
TrustpilotHidden Charges, Rude Staff, Poor Service & No Communication
Awful company, just awful. Firstly they add hidden charges (I can prove this if anyone wants me to share) and have an ongoing case with the Property Ombudsman which I'm told I'll win.
Agent replied · 15 June 2024
Good morning James, Thank you for your feedback and providing more information. Unfortunately we are still unable to locate your account with the details you have provided. We kindly request that you provide us with your Gateway reference via Trustpilot. Alternatively, you can email this information to reviews@gatewayplc.co.uk. Once we can confirm your account, a member of the team will be able to reach out to discuss your concerns further. Kind regards, James
5/5
TrustpilotGreat service by Naomi and the team
Great service by Naomi and the team. Very understanding of the personal circumstances and have been very accommodating. Thanks Ronak
5/5
TrustpilotMolly Williams - Excellent Property Management
I’ve worked with Molly at Gateway for several years now, and her support has been nothing short of excellent. She brings a consistently high level of professionalism and a personable approach that makes working with her effortless.
5/5
TrustpilotLottee: A Consummate Professional
Lottee is a very astute professional- excellent communication skills and very thorough. I am grateful for her support.
5/5
TrustpilotWe are very satisfied with the service…
We are very satisfied with the service we receive. Brooke, our dedicated associate, is absolutely amazing and always such a lovely person to deal with. She is friendly, helpful and professional, and nothing is ever too much trouble. We really appreciate the excellent service she provides.
1/5
TrustpilotI am extremely dissatisfied with the…
I am extremely dissatisfied with the standard of service provided by this property management company. Despite regularly issuing invoices, the company consistently fails to carry out the maintenance work for which it charges. The development has been left in a neglected condition, including overgrown weeds, overflowing refuse bins, and unresolved cracks in pathways. These issues have persisted over a significant period with no evidence of effective management or remedial action. It is unacceptable for residents to continue paying for services that are not being delivered. Based on this experience, I cannot recommend this company.
5/5
TrustpilotI have received excellent service from…
I have received excellent service from Grace Francis at this company. Thank you Grance for your professionalism and understanding.
5/5
TrustpilotCharlotte Hayes has been great
Charlotte Hayes has been great in assisting a mutual client in regards to the sale of their property. Every enquiry asked is answered to full satisfaction and she has been so quick at responding which is extremely refreshing to see when dealing with some management companies that can waste a lot of client's time. Gateway are lucky to have her! (Alex @ PCS Legal)
Agent replied · 15 June 2024
Hi Alex,Thank you for your 5-star feedback. It's great to hear that you've had such an excellent experience with us and we will certainly pass on your positive feedback to Charlotte.Kind regards,James
5/5
TrustpilotGreat customer service from Beth
Beth was incredibly helpful with my query and resolved it immediately. She's a credit to the Gateway team
5/5
TrustpilotGlad to see that Mark has got Paul now…
Glad to see that Mark has got Paul now 🎉🎉🎉 Mark is a great person at what he does. He does it with passion and time. Paul is such a great addition to complete the jobs. Great team work and excellent job. Really needed today’s maintenance as it was starting to over grown with the rain recently. Thanks Mark and Paul
Agent replied · 15 June 2024
Hi AliceThank you very much for your positive feedback about our facilities service for your development, and Mark and Paul in particular.We will certainly pass on your comments to them!Kind regards,James
5/5
TrustpilotOur caretaker Dave works amazingly good…
Our caretaker Dave works amazingly good for chiltern court and Conway court Watford , a really kind helpful caretaker who works extremely hard and cleans very well always a pleasure to see him and very happy with his work well done Dave 😊
5/5
TrustpilotI would like to sincerely thank Omar
I would like to sincerely thank Omar, the building caretaker, for his outstanding work and dedication. He is always professional, respectful, and extremely helpful.
5/5
TrustpilotGateway
Had an excellent experience. Phoebe responded promptly, also very helpful . Everything was sorted fast .
5/5
TrustpilotGreat customer service
Lottee was very helpful and got back to me with a resolution
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
