Quality Street Southend-On-Sea reviews

★★★★★ 5/5

Trustpilot

LPE1 pack

I recently had to approach Gateway Property Management for provision of a leasehold information pack on sale and found the service to be very quick and user friendly, unlike many other management companies that we deal with.In particular Louise went the extra mile to ensure we had all the information needed. She was very helpful and professional. A welcome change!

Wendy · 7 July 2022

★★★★★ 1/5

Trustpilot

Extremely poor service.

Similar story to other one star reviews, this company took over the management of the green spaces on our estate when Barratt moved out. They appeared to provide a reasonable service in the first 12 month, but since have been what can only be described as appalling. The contract with our estate is to maintain all of the designated areas every 2 weeks .... what we get now is one person turns up and maintains a small proportion of the estate every 2 weeks (to an unacceptable quality). Many people from the estate have contacted them to get an explanation, but this appears to make no difference. Of the money that we pay to them, about 50% is assigned to administration .... but there appears to be none ! We now have broken fences, areas of grass that are becoming unmanageable, and a company that does not appear to care about their legal obligations to the people who have paid for their service in advance !!!

Chris · 23 July 2024

★★★★★ 1/5

Trustpilot

Absolutely shocking company.

Customer · 11 September 2026

★★★★★ 5/5

Trustpilot

Great Costumer Service

Great Customer Service. Claire was very responsible and efficient in handling my inquiry.

FH · 5 March 2026

★★★★★ 5/5

Trustpilot

I'm impressed with the Gateway service

I'm impressed with the Gateway service. Recently, I encountered a missed payment fee, but upon contacting customer service and speaking with Zoe, the issue was swiftly resolved. Despite the oversight being unintentional, their understanding and prompt action made a significant difference. It's reassuring to receive such excellent customer support, especially during busy times when mistakes can happen. Thanks to Zoe and the Gateway team for their professionalism and understanding.

Justin · 16 April 2024

★★★★★ 1/5

Trustpilot

If you are unfortunate enough to have…

If you are unfortunate enough to have these as your management company then I feel for you, as most have said they just charge what they want when they want but the big problem is they DO NOT do what you are paying them for and then say they have been and done it when they haven’t (we all have cctv showing when they have and haven’t been so we can clearly contest this) most people on my new build estate wouldn’t mind paying to keep the grounds neat and tidy but our grass, bushes and play area are an absolute state, they are meant to come twice a month in summer but either don’t turn up or do small random sections and leave the rest, Despite us paying over 20k a year collectively they then add more charges if you request any repairs.Worst thing is the people that use the park and damage it is teenagers from a different estate, none of us, the grass area is a public space so why are we having to pay for the (non) upkeep, hopefully something will be done about this soon (fleece hold). Gatway- Please don’t respond saying you don’t have details to take this further I am not putting any personal details in this review and you have had many many emails and phone calls from my neighbours but you are either rude or our concerns just fall on deaf ears. I will happily provide any further details via email inc pictures of the monstrosity that is our green area. TERRIBLE TERRIBLE COMPANY.

Laura · 28 June 2024

★★★★★ 1/5

Trustpilot

Things need to change

The problem with this management company is that they have a huge turnover of property managers, which is unsurprising given the nature of the work. So our property manager keeps changing and we are not informed, and when the previous property manager was dealing with a household issue for us, it just gets lost and we have to start all over again. We are all human beings and I just think more care needs to be put into their properties and property owners - our homes are our sanctuaries and we shouldn’t have to want to move because of the management company, but sadly it’s getting to that point for us. They need to actually try to save tenants money, particularly now when times are tough for everyone. They just seem to charge very high fees, and we don’t really see where this “service” is coming from. I would love to speak to the CEO about how they can improve their services for everyone going forward.

Francesca · 22 June 2024

★★★★★ 1/5

Trustpilot

Gateway refuse to give Management Pack so I can sell and move

Extremely disappointed by Gateway Property Management. I have owned a leasehold flat for 10 years in a building they manage. Back door to the building remained broken for 2.5 years, back gates to the recycling areas broken and flying open on several occasions in the last few years. Lift is broken. Now that I wish to sell, Gateway are holding me ransom to a fee I contested years ago and refuse to supply the management pack so that I can sell my flat. Not helpful in this environment when I wish to sell and not lose my buyers.

PAM · 30 June 2023

★★★★★ 1/5

Trustpilot

Awful company

Awful company - they review stuff, delete information on their social media when you call them out for their terrible service. Charging us 4 figures a year for a studio flat, and their maintenance is pathetic.The biggest irony is their name. We've had a car park gate broken for 3 years, which has led to bikes and car being stolen. They've billed close to £20K for repairs on that gate over that timeEDIT: the reply suggests inaccuracy in this review. To make sure this is airtight.1) the gate has been broken for 3 years, and has been intermittently fix, totalling perhaps 1 month of functioning in those 3 years.I did forget to mention that the access doors to the building have also been frequently broken. The most recent incident, approximately 3 weeks ago, was a drunken guy passed out next to children's bikes in a communal space, shared in our group chat.2) The amount billed was greater than £20K so far for the gate, so thank you for clarifying.3) Correcting myself - cars were not stolen, merely broken into in an attempt to steal them, including a video shared of a gang threatening a motorcyclist with a hammer after they attempted to steal his motorcycle. He has since stopped using the communal spaces to store that bike

Nick · 18 June 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs. They recently increased the service charges at our development, but we haven't received any services since they took over. The car park shutter has been broken for weeks and continues to break soon after it is fixed - this is just one example of many. Issues take weeks if not months to resolve. The security of the development has gone downhill massively since they took over, and yet they are reluctant to do anything about it. It is clear that gateway doesn't care about the leaseholders. Even a 1 star rating is too generous to be honest, they deserve 0. I would avoid Gateway if at all possible and if you are stuck with them already, I wish you good luck.

Arron · 8 June 2024

★★★★★ 5/5

Trustpilot

Lottie was super helpful and resolved…

Lottie was super helpful and resolved my issue promptly and professionally.

SarahAulsebrook · 3 March 2026

★★★★★ 1/5

Trustpilot

Awful company - Would not recommend

Awful company. Gave less than 1 month to pay half a year’s worth of service charge, and then send the second half of the year’s 1 month later- make it make sense. Lift has not been in operation for over a month, car park shutters have been not working for two months - is this company purposely putting the safety of the residents at risk?The ‘cleaning’ they have advised they have completed - well, it looks like they’ve been cleaning it by walking around with dirty shoes. Awful company - would not reccomend at all. Inflated charges, horrible customer service, clearly do not know how to run a property management company as- well, the property clearly isn’t well managed.

NP · 7 June 2024

★★★★★ 1/5

Trustpilot

Appalling management company

I am rather surprised to see the relatively high rating for Gateway PLC here as they are completely unreliable and are an appalling management company. I live in a development that they oversee and for over six months, our carpark gates and interior security doors remain unrepaired despite being contacted by numerous residents on a daily / weekly basis expressing their concerns about safety, security and invalidated insurance. If I could make them zero, I would do so.UPDATE: thank you for your response James and I find it rather interesting that a negative review receives a response within a couple of days yet your company deem it acceptable to make their clients wait for months to a) get responses to emails and letters if at all and b) actually get the security and safety issues dealt with (which of course they haven't been). I look forward to seeing these dealt with as promptly as your response.And I can't wait to hear you explain and clarify the inaccuracies in my review.

HJB · 5 June 2024

★★★★★ 1/5

Trustpilot

We have been living in Drayton garden…

We have been living in Drayton garden village from 7 years. The experience has been awful from paying hefty amount for electricity charge which was their negligence to not fixing broken gates from years. Terrible company, unprofessional and using our funds to have fancy offices rather then investing into fixing issues of the buildingsThanks for replying to my review. But please reach out on whats inaccurate on my review, the gate which is broken from as long as i can remember or the front door lock which isn't working from more than 18 months. Or negligence on electricity charge?. You have my details so please do contact me directly if you feel my information is inaccurate.

Marinal · 5 June 2024

★★★★★ 1/5

Trustpilot

worst company ever, avoid!!

I own a flat in West Drayton Garden Village and I can tell you with total confidence that the 5 star reviews here are fakes. We have had ongoing issues since the flats were built. We’ve had unlocked front building doors for well over a year, ridiculous service charge increases including from a massive electricity price rise because they didn’t put a new contract in place. The list goes on but I can honestly say they are the most shocking company I have ever had the misfortune of being in contact with. What makes it even worse is they don’t even respond to 99% of emails and when they do you will get a standard gas lighting response. Just today we got a response on the unlocked doors that have been an issue for over a year and they say things like, “yes, we have received a complaint about this today” when in fact they have been told about it for over a year by lots of people. Yeah - avoid like the plague!

Thomas · 4 June 2024

★★★★★ 1/5

Trustpilot

Absolute joke of a company

Absolute joke of a company. I live in Drayton garden village and have suffered years of their negligence now. All they’re interested in is your money. They don’t respond to emails or phone calls. Car park gates have been broken for over a year. Entrance door way locks don’t work. Communal areas in the block are bordering on disgusting due to lack of cleaning and disrepair . Avoid this company like the plague. Most incompetent people I’ve ever dealt with.

Alex · 4 June 2024

★★★★★ 1/5

Trustpilot

Avoid anything to do with this company

One star is extremely generous!I do not have the time or patience to go into the number of issues this management company has created. To cut a long story short if you are viewing a property which will be managed by this company avoid it at all costs. They will make sure to leave your property broken, filthy and downtrodden all While charging an extortionate service charge that increases year on year by a significant amount. They are incompetent cowboys to say the least. Daylight robbery does not do this company justice. To name a few issues: broken door lock for 2 years that has been reported on every single day cannot be rectified. Broken gate, no cleaning, for all the service charge they collect they scrooge and hire one man and a hoover to clean multiple four storey plus buildings.

M · 4 June 2024

★★★★★ 1/5

Trustpilot

Avoid this company and any property…

Avoid this company and any property managed by them.Putting aside the extortionate costs involved with service charges and how they get hiked up every year, Gateway are a special kind of useless in that they will hike up your prices but also not service your building at all. We go weeks/months with broken doors, uncleaned communal areas and broken lights, lifts and gates etc…They will also refuse to communicate or respond to problems when highlighted. Everything needs to be chased multiple times with them before getting a simple response back.

Mo · 4 June 2024

★★★★★ 1/5

Trustpilot

Extremely bad management company

Extremely bad management company. They never answer to any emails not any calls. They leave our building completemy unsecured by not fixing doors and car park gate which leads to car thief, damages, communal damages, parcel theft and even people poo/wee/leaving rubbish in our front doors. Residents are threatened by people from outside at their flat front door. This has been going on for 2 years in some blocks!! This is not exaggerated ! Then they dare send you a letter to say your service charge will be increased as some people leave some personal item by their front door so they will have to put cost to remove everything for health and safety reason ! What a joke ! They use their own contractor for maintenant and surprise! No maintenance are carried over and as soon as something breaks it’s only fix for 2/3 days before it’s broken again and that’s how they scam you and make money. Finally, when you try to reach out to them and leave comments on their LinkedIn they delete all your comments and block you ! Please AVOID AT ALL COST !! They say they will ring you back but they never do ! I can’t wait to have the standard reply to say they will contact me and they will never do ! The day someone will be killed because of you, all the blood will be on your hands !!

Pauline · 4 June 2024

★★★★★ 1/5

Trustpilot

Avoid these cowboys at all costs

Avoid these cowboys at all costs , so firstly the increase there fees every year and it is now more than double what we where told it would , then they “over spent” on the budget I have no idea how as they literally do nothing at all. So I get a call today saying they require an additional £14 however there is also an additional charge of £30 for a late fee when this is the first time they have contacted me. They say it was mailed out I doubt that very much and it was certainly not received. I find it funny they can call to add on made up late fees but can’t call to let you know they over spent in the first place . Total cowboys should be zero stars

James · 30 May 2024

★★★★★ 5/5

Trustpilot

Problem solved.

I had a letter today from Gateway that caused me some stress. I phoned the company and spoke to Beth Mitchell. She was polite, friendly and professional. After a short while she dealt with my issue and I was happy with the outcome. She even went the extra mile to email me the result as proof.

Mr · 10 October 2024

★★★★★ 5/5

Trustpilot

Consent to Dealing

Louise Tunstall was very efficient in dealing with the Notice and consent on behalf of my client to enable the process of registration. One of the quickest in dealings, when we have been waiting for one Management Company to provide the same it has taken over 4 months.

Sharon · 16 May 2023

★★★★★ 1/5

Trustpilot

MORTIMER PARK Driffield

MORTIMER PARK Driffield - worst company to deal with won't give any reasoning for prices constantly adding fees expecting within short periods of time for things they are contracted to cover and yearly charges are paid for. Before the even took over they had increased the original price agreed with barratts and have since asked for numerous extra payments on top of this with no reasoning why. The jobs they are meant to do aren't done to a great standard and the repairs they have had to do have taken a minimum of six months if not longer. DO NOT DEAL WITH THIS COMPANY!!!

Aston · 23 May 2024

★★★★★ 5/5

Trustpilot

Louise Tunstall Legal dept

Louise Tunstall Legal EnquiriesWe have dealt with Louise on several different transactions and have always found her to be very helpful and efficient on each occasion. She always responds quickly and thoroughly and is a very nice lady to deal with. We would have no hesitation in recommending her

Sarah · 13 April 2023