Quality Street Southend-On-Sea reviews

★★★★★ 1/5

Trustpilot

MORTIMER PARK Driffield

MORTIMER PARK Driffield - worst company to deal with won't give any reasoning for prices constantly adding fees expecting within short periods of time for things they are contracted to cover and yearly charges are paid for. Before the even took over they had increased the original price agreed with barratts and have since asked for numerous extra payments on top of this with no reasoning why. The jobs they are meant to do aren't done to a great standard and the repairs they have had to do have taken a minimum of six months if not longer. DO NOT DEAL WITH THIS COMPANY!!!

Aston · 23 May 2024

★★★★★ 1/5

Trustpilot

Appalling service, fraudulent company

Appalling service, and very rude staff. This company claims to manage open spaces on a new development they took over in Jan 2024, and have done absolutely NOTHING. New green spaces which should have cut grass and landscaping gardens is left as scrub with thick weeds. The child play area is built for very little maintenance. They are now requesting an increase in fees. When challenged, they put the blame on the Propert Developer, which have been made aware and have all the photos of their "nicely maintained gardens". Property Ombudsman will be called in soon if this continues. Talk about ripping people off. What a scam!

Louise · 21 May 2024

★★★★★ 5/5

Trustpilot

Overall, a great service and I couldn't have asked for more.

Abigail was great. I rang Gateway to discuss potential payment plan options for my upcoming service charges. Abigail dealt with my query efficiently and professionally and gave me all the relevant options available to me to be able to make payment. Overall, a great service and I couldn't have asked for more.

Shanna · 4 December 2024

★★★★★ 5/5

Trustpilot

Boorley Park Estate,

Thanks Alison Kane for reaching out and coming to development and reaching out to resolve the problems of the dead trees, excellent service and sorting the issues ahead of the summer for us Thankyou

Gary · 11 April 2024

★★★★★ 5/5

Trustpilot

Exceptional work !

What a great service I received from Louise Tunstall (Paralegal). Documents that could have potentially taken 5-10 working days to provide were turned around in 24hrs.Louise could not have been more helpful & efficient .I haven’t had the best experience from Gateway accounts Dept. Due to invoices being sent to wrong address & therefore late payment charges incurred & not removed until paid .But the Solicitors enquiries dept have been very professional , friendly & a pleasure to deal with .Thank you Louise !

Barbara · 28 April 2023

★★★★★ 5/5

Trustpilot

Positive experience

Had a recent issue with an invoice which was followed up with a delayed payment charge. I queried this via online portal and within 12 hours or so, I had a positive response from Claire from their customer services team. Thank you for a prompt and positive response.

Paul · 13 May 2026

★★★★★ 5/5

Trustpilot

Concerned

This afternoon, I spoke with Rosie Croud estate manager at Gateway. Concerning an ongoing four year problem which needs to be addressed .She was very understanding and considerate towards me. She gave me reassurance that things would be dealt with promptly. She spoke kindly to me and sent me a pleasant reply.

Geinor · 10 April 2026

★★★★★ 5/5

Trustpilot

Paige is very polite and professional

Paige is very polite and professional. She is helpful in finding me a solution to my issue. Thank you Paige!

John · 19 November 2025

★★★★★ 5/5

Trustpilot

Massive thank you to Emma Morris

Massive thank you to Emma Morris, corporate paralegal for all of her help! She was extremely proactive, knowledgeable and I knew I was in safe hands.

Liam · 15 September 2025

★★★★★ 5/5

Trustpilot

Louise was really helpful…

Louise at Gateway was really helpful and efficient in taking my call and handling my request for a sales management pack. She responded quickly and I would recommend dealing with Louise without question. Will definitely go back to Louise if I need assistance in the future.

Sam · 4 April 2023

★★★★★ 5/5

Trustpilot

Excellent Service during a Power Outage

I've had some bad service from individuals who work for this organisation in the past but something has changed because i got excellent service today to rectify a power outage. In particular a chap called Benjamin (Ben) Smerdon seemed to be the one that did most of the magic assisted by some helpful colleagues.

DG · 11 March 2026

★★★★★ 5/5

Trustpilot

Excellent service once again from Brooke Tyrrell.

Excellent service once again from Brooke Tyrrell of Gateway Ins. Brokers. Polite, prompt service and Brooke searched out an excellent, competitive quote for me. 10/10. Stephen B.

Stephen · 21 September 2026

★★★★★ 5/5

Trustpilot

Lottee was great

Lottee was great, super helpful and efficient

Carla · 2 March 2026

★★★★★ 5/5

Trustpilot

Customer service

Phoebe was really helpful in arranging a correction of fees. Speedy service and kept me updated the whole time. Would be great if Gateway had the same high level of service in all its other departments too :)

Jemma · 19 October 2023

★★★★★ 5/5

Trustpilot

New owners

We just bought a flat managed by Gateway plc and I contacted them as soon as we bought it with various queries and needing hep to move forward. I spoke to David White in the Legal Dept who was extremely helpful and provided us with all the info that we urgently needed. Really great help.

K · 15 August 2024

★★★★★ 5/5

Trustpilot

Selling is stressful to say the least…

Selling is stressful to say the least and today Louise Tunstall of Gateway Property Management Limited, Southend gave me superior customer service. Realising the stress I was under and about to exchange she came to my rescue, not in hours but literally in minutes with the information I desperately needed. Big thank you Louise

Sheila · 7 April 2022

★★★★★ 5/5

Trustpilot

Excellent support

Louise has supported me excellently in trying to resolve a query relating to my remortgage. Unfortunately the responsiveness of the solicitor working for me hasn’t been as good however Louise has tried her best to get this resolved despite the solicitor not responding to her or myself.Thanks Louise.

Levi · 16 December 2022

★★★★★ 2/5

Trustpilot

I’ve had enough

There has been a claim going on for approaching 2 years. Gateway do not respond to e mails and have let this claim sit and be forgotten about whilst us the owners all sit in limbo. The only thing Gateway are good at is sending invoices and demanding payment

Paul · 15 November 2024

★★★★★ 5/5

Trustpilot

Thank you Sean

Having dealt with management companies on many occasions, I would like to say that Sean Scott is by far the most helpful person I have ever spoken to. Sean dealt with my query quickly and I was give all the required information on the same day even though some had to be obtained from a different department. Thank you Sean

Anna · 9 May 2024

★★★★★ 1/5

Trustpilot

Terrible service

I’ve been paying Gateways service charge every year since 2018 and can’t tell you a single year when the promised service has been delivered

RS · 1 October 2026

★★★★★ 1/5

Trustpilot

This is true statement of the…

Update November 2022The roof has just been rejected by Building Control... we were charged for the Building Regulation Cert .... only for Gateway to admit that there was not one...they paid the contractor without even asking for it... we were charged for a surveyor to oversee the project and Management fee’s as well .. they answer to resolve this issue is to send out another section 20... sadly the inadequacies of his company knows no bounds ..I have email evidence to support all the above... i also have email evidence that the 5 star reviews are from legal companies.. they ask my solicitor to leave a review... us homeowners do not get asked ... i thought that Trustpilot would have noticed since when Gateway flag1star ratings you have to prove you are a genuine customer ... legal representatives for people selling their homes aren't customers of Gateway.. i have an email to prove everything i say about this company ...sad when you have to beg for good reviewsThis is true statement of the…This is true statement of the experience I have had with Gateway Property Management Limited and all the Associated Companies. I have hundred of emails to support everything I am about tell you regarding this company.James, please do not offer to resolve my issue’s, Gateway have had plenty of opportunity to do so over the last 6 years and have made no effort to do so, Your MD knows who I am as I have complained so many times. Not even compensation as a good will gesture given a lot of my complaints came about by errors made by Gateway (I have evidence to prove all of this should Trustpilot find my review gets flagged)- this is my storyI was unfortunate that this company purchased the freehold of the property after I have brought it.I got my first bill in 2017, 18 months worth, unexpected, no real explanation was given and the nice response was pay or you are in breach of your lease, we will report you to your mortgage company and take legal action- and so the trend was set.All the survey’s (Gateways Associated Company) carried out on my building included my neighbours buildings they had the wrong address (this was done for the last 5 years ) reported to my then Property Manager ( I am now on my 4th of 5th they change so often every time you have a problem you have to go over it again with the new property Manager).So surveying the wrong building led to the building being insured incorrectly (Gateway Associated Insurance Services Limited) took over 11 months to sort this out, several copies of the Insurance cert- was finally resolved = massive overcharge of almost 2k. I said given that I chased for 11 months as a good will gesture they should pay my premiums for all the time I wasted calling and emailing them, also being told by the MD of the Associated Insurance Services that he as fed up with me, Said Imagine how I feel I am the customer, the final straw from me was being given a cert that actually expired before it was issued by this person ( I have the cert should proof be required).The replacement roof, took over 2 years ( Covid got blamed) unfortunately they invoiced us and took our money November 2020- the roof got completed after lots of delays for lots of reasons in April 2022, Gateway refused any work to be started until full funds were received. They also charged 15% on top for Surveyor and Management fee’s . The description of the surveyors responsibilities as published on their website were not followed (again covid was blamed). Then comes the refund for over payment against the final bill, even the refund has not been done correctly and I am still awaiting a further refund to correct the error.I have to say it’s an appalling industry that has no regulator to put a stop to companies like this and how they operate!I have taken the decision to sell my home and I say home as this is what it was to me for my own sanity and well being, I have been met with nothing but excuses ,arrogance and patronizing responses.There is one person in this company that I can say has been very helpful she is in the legal department (Ellie was really helpful).Any evidence can be provided in full should it be required for any of the above mentioned topicsLets hope regulations get sorted fast in this section of the Housing Industry.

Ann · 27 November 2022

★★★★★ 5/5

Trustpilot

Tyler was extremely helpful and…

Tyler was extremely helpful and addressed and sorted the issue in good time with a positive outcome.

Slade · 14 November 2025

★★★★★ 5/5

Trustpilot

Mark was a star

Mark worked so hard all day in maintaining the lawns on our development and was so helpful and friendly. He takes great pride in his work. Development was Kingfisher Meadow in Horsford. Great work Mark, so happy you are looking after our development

Sean · 20 April 2023

★★★★★ 5/5

Trustpilot

Beth, extremely efficient!!

Beth was incredibly efficient and helpful. Best management company I’ve had to deal with!!

Lisa · 8 December 2024