Trusted Agent profile · Southend-On-Sea
★★★★★
1,026 reviews across 2 platforms
Gateway House, 10 Coopers Way, Southend-On-Sea, SS2 5TE
Quality Street's office in Southend-On-Sea, at Gateway House, is rated 3.7 out of 5 across 1,026 reviews on two platforms, including 2 Google reviews rated 5.0.
Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
5/5
TrustpilotEllie Thurling
Ellie Thurling dealt with my request speedily and a lot of management companies do take a long time to respond so this was a pleasant change
Hi Trisha,Thank you very much for the great feedback. We'll certainly pass on your kind words to Ellie.Kind regards,James
5/5
TrustpilotThank you Diane
I am writing this to acknowledge the very good customer service Diane Amisu provided. I had been struggling until she stepped in to help with transactions. She was very helpful, polite and communicated well ensuring everything was expedited which was appreciated.
5/5
TrustpilotMy call was answered quickly
My call was answered quickly, and my query was assessed and put through to the correct department who also were professional and efficient.
Hi Mr Blan,Thank you for taking the time to leave us feedback. It's great to hear you had such a great experience and your query was dealt with swiftly.Kind regards,James
1/5
TrustpilotNot even worth 1 star! Daylight robbery!
Not even worth 1 star!. Only thing they are good for is sending out demands for more and more money.Despite the roads on our estate now being adopted and therefore not under their responsibilty, they still keep increasing annual bills, and then send additioal demands half way through the year. Every time these get higher in cost.For the very few things they might do the standard is dreadful!!Disgraceful company. Daylight robbery!
5/5
Trustpilot5 Stars for Louise Tunstall
I have been extremely pleased with the service provided by Louise Tunstall. She is really helpful and her speedy response is impressive. Thank you, Louise.
Hi SM,Thank you for your 5* review. We'll pass your kind comments on to Louise!Kind regards,James
1/5
Trustpilot£6,900 for non essential work during this climate.
Sent a bill of £6,900 for non essential work to be paid in 7 days - can not afford to put the heating on, more over pay this amount! It's crazy.
Hello Jackie,We're sorry to hear that you're unhappy with our service.If you wouldn’t mind confirming your identity to us by emailing your Gateway reference to reviews@gatewayplc.co.uk, a senior member of the team will then be able to investigate this matter further.Alternatively, you can also contact our Customer Services department at customerservices@gatewayplc.co.uk, who handle all credit control and invoicing related matters and will be able to discuss payment options with you. Kind regards,James
5/5
TrustpilotWillow Park alysham Mark does great job…
Willow Park alysham Mark does great job keeping area litter free and nice and tidy very nice friendly guy as well
Hi Peter,Thank you very much for your positive review. It's great to hear that you are so pleased with our facilities service, and Mark in particular. We will certainly pass your comments on to him.Kind regards,James
5/5
TrustpilotExcellent Service
I sent an email to to Paige Heiser at Gateway Property Management Southend and was so happy she replied almost immediately. The query I had is now solved and so happy to be dealing with an efficient company with friendly and helpful staff.
1/5
TrustpilotTerrible property management company
Terrible property management company. Our front door access has been broken for weeks and they won’t do anything about it!
Dear Smith,Thank you for your feedback. We are sorry to hear that you feel this way about our service.So that we can look into this further, we kindly ask that you email reviews@gatewayplc.co.uk with your full name and Gateway reference. From there, a member of the team will reach out to discuss your concerns.Kind regards,James
5/5
TrustpilotI'm delighted with Annika and her help…
I'm delighted with Annika and her help she has given, she has kindly reached out on a few issues and updated this in one email and is sorting the issues we have (excellent customer service of the highest quality) Thankyou
1/5
TrustpilotScammers
All they do is keep rising the charges and do nothing at all. They don’t even keep the area tidy and still asking for nearly £200 per annum. Such a scam they are,
5/5
Trustpilotvery profesional management company
Ellie in the Gateway Management legal department was very helpful and very prompt with her responses to my enquiries.
Hi Juste,Thank you very much for your review.We are delighted that Ellie and the team could assist you so promptly.We will certainly pass on your comments!Kind regards,James
5/5
TrustpilotMark and Paul have been in Harvey Way
Mark and Paul have been around today and have left the place looking lovely - Thank you!
Hi Marina,Thank you very much for your feedback.We are delighted to hear that you are so pleased with our facilities service, and Mark and Paul in particular.We will certainly pass on your kind comments!Kind regards,James
5/5
TrustpilotGreat service…
I had one or two problems that needed resolving.Julianne Childs the Estate Manager at Gateway Property Management dealt with these matters efficiently & promptly.She is a credit to her business .
1/5
TrustpilotTerrible-do not use!
Terrible-do not use!! They took over our property Maintanence (without our say) and have been horrendous-they do not respond to complaints or action anything they say they will. They have attended the block once, and we have had zero cleans of communal areas completed-awful company. We are now going for an RTM to reinstate previous providers. The reviews are accurate-avoid if you can!!!
4/5
TrustpilotDavid White from the Paralegal team has…
David White from the Paralegal team has been very helpful following the resale of my shared ownership property - very informative and quick to respond
Hi Abbie,Many thanks for the great review!Kind regards,James
5/5
TrustpilotI was very pleased
I was very pleased, Mark cut our glass. He made sure we were happy and kept us informed.
Hi Teresa,Thank you very much for your kind review.It's great to hear that you are so pleased with our facilities service for your development, and Mark in particular!We will be delighted to pass on your comments to him.Kind regards,James
5/5
TrustpilotPrompt reply and fair decision
Prompt reply.. respond to my request clear .. make a fair decision though due to our delay payment. greatly appreciated the manner I had been treated.
1/5
TrustpilotThe worst possible service
We were unfortunate enough to have Gateway foisted on us by Persimmon. They do not know the concept of customer service . Only £27 per household of our £135 was actually spent on maintenance. The balance was charges in various guises. We were begged not to leave them saying everyone else finds them excellent! I could go on but won't just avoid this company at all costs
5/5
TrustpilotAmazing customer experience provided by…
Amazing customer experience provided by Ellie at Thurling and Ellie Walton. A stressful time for us was handled with urgency and understanding! Thank you both
Hi Peter,Thank you very much for your positive review!Kind regards,James
2/5
TrustpilotFail
Overcharged , plus late responses . When they have got work to get done they activate turtle mode.. probably because they have not got enough staff but still they want money .
5/5
TrustpilotCompleting the final stages of my house…
Completing the final stages of my house sale.Gateway have assisted swiftly and clearly with requirements to complete my sale.Maintenance throughout the estate over the years has helped the green areas flourish producing a very desirable place of residence.
5/5
TrustpilotSales Pack to solicitors
I ordered a Sales Pack from Gateway on behalf of my client, who is selling their property. Louise Tunstall dealt with this request and was most helpful in dealing with all enquiries very promptly. I was very impressed as it meant the transaction could proceed quickly.
1/5
TrustpilotDo not use this management company! Get out while you can!
An incredibly rude and unhelpful company that pass the residents and estate directors from pillar to post. Extortionate charges for services which are outsourced to inadequate companies. Add to this their price increases and often hidden additional charges - particularly due to COVID. I cannot believe they haven’t been investigated by an ombudsman. Their customer service history and management record is shocking.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Quality Street hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southend-On-Sea.
