5/5
TrustpilotRapid
Rapid , efficient service, can't be faulted.
Trusted Agent profile · Southend-On-Sea
Quality Street Southend-On-Sea reviews
★★★★★
1,024 reviews across 2 platforms
Gateway House, 10 Coopers Way, Southend-On-Sea, SS2 5TE
Quality Street's office in Southend-On-Sea, at Gateway House, is rated 3.7 out of 5 across 1,024 reviews on two platforms, including 2 Google reviews rated 5.0.
Reviews
Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAn absolute failure
An absolute failure. They just anticipate everything with a high rate and fails to actually do those things . The quality of service is too low. No proper reasons provided for the huge increase of the service charges for the year
1/5
TrustpilotTerrible company
In my opinion, this has got to be the worst property management providers I know! The lift has been out of service for months now and they simply don't care. Avoid!
Agent replied · 15 June 2024
Hello,Thank you for taking the time to provide feedback. We are sorry to hear that you feel this way.If you would kindly email reviews@gatewayplc.co.uk with your full name and Gateway reference, a member of the team will be in touch to discuss your concerns further.Kind regards,James
1/5
TrustpilotService charge UP and Service provided DOWN
Service charges in the development went up, and the service provided is being very very low. Communication can get very difficult with this company (at this stage)At the moment that’s the way they are operating, hopefully things will change in future.
5/5
TrustpilotFantastic service from Louise Tunstall…
Fantastic service from Louise Tunstall - if only all management companies were so easy to deal with - takes the stress out of the situation. A breath of fresh air !
Agent replied · 15 June 2024
Hi Jane,Thank you very much for the great feedback!Kind regards,James
5/5
TrustpilotReally good customer service from Paige
Paige Heiser from the account team is really helpful. I requested for the additional fob and have same day response and clear instructions on what to do next.
Agent replied · 15 June 2024
Hi Shelly,Thank you for your 5-star review! We are delighted you had such a positive and speedy customer experience with us and we will certainly pass on your comments to Paige.Kind regards,James
1/5
TrustpilotUnscrupulously make money for doing nothing.
Charge me ground rent and a management fee for literally doing nothing twice a year. Also tried to find me for late payment when I asked to see the original invoice it had been sent to someone else.Don't know how any honest person could work for them.
5/5
TrustpilotMet Mark today
Met Mark today. He is a very helpful and polite person. The grounds are very well kept. Thank you so much for all your hard work
Agent replied · 15 June 2024
Hi Mr Langford,Thank you for your 5-star review!We are delighted that you are so pleased with our facilities service for your development, and Mark in particular.We will certainly pass on your kind comments.Kind regards,James
4/5
TrustpilotNuno and Keith have done a great job…
Nuno and Keith have done a great job tidying up the car park and surrounding area. They have provided a good service which really makes a difference.Thank you
Agent replied · 15 June 2024
Hi Nicky,Thank you for your positive review. It's great to hear you are so pleased with Nuno and Keith from our facilities service.Kind regards,James
5/5
TrustpilotJackie is very supportive and…
Jackie is very supportive and understanding.
5/5
TrustpilotHelpful and efficient
Thank you to Louise Tunstall and Lindsay Gale for being so helpful and efficient in the sale of my property!
1/5
TrustpilotBill increases significantly every year…
Bill increases significantly every year with no justification. On my site, they “manage” a strip of land and charge everyone a stupid amount to mow it from time to time. Avoid.
1/5
TrustpilotCompany does not provide breakdown…
Company does not provide breakdown information on charges despite being asked. They are turning over more than £2million ... our part of the estate (45 houses approx) pays £13k approx out to this Company. 40% is ground maintenance... (Grass cutting that's it for the year) the rest of the charges are accounting, management fees. The Government needs to get a grip on these types of maintenance rip off companies! No response to my queries....
1/5
TrustpilotAbsolute ripoff
Absolute ripoff. Estimated charge was several hundred pounds more than we initially lead to believe. Turns out the actual charge to be paid once there accounts are in, means I can be charged even more (might I add that this is because I pay for a year in advance) and judging from experience so far I would be very surprised if they don’t lift the total by another 20% or there abouts. I will be back when get the bill, not that it would get them anything other than a one star rating. This basically means you pay a £1257 bill and have one month to pay, so let’s hope you don’t have any credit cards to pay off (they won’t accept card payments) £1257 is of course the estimated amount. If you want to split your payments over a number of months it will cost you £30. Still just a ripoff. I can tell you one thing, they definitely aren’t short of money.
5/5
TrustpilotMark and Paul seem like a dream team
Mark and Paul seem like a dream team! Good to see them at the site today. Thank you refreshing the front of our development! #TeamMarkandPaul
Agent replied · 15 June 2024
Hi Taz,Thank you very much for your positive feedback about our facilities service for your development, and Mark and Paul in particular.We will certainly pass on your comments to them!Kind regards,James
5/5
TrustpilotMark and Paul great people helped me…
Mark and Paul great people helped me out allot made the estate look 100x better I would highly recommend them for any gardening or anything
Agent replied · 15 June 2024
Hi there,Thank you for the 5-star review!It's great to hear that you are so pleased with our facilities service for your development, and Mark and Paul in particular.We will certainly pass on your kind comments to them!Kind regards,James
1/5
Trustpilot20% increase on service charge
20% increase (roughly +£500) on service charge compared to their own estimate of 3 months ago. Not a good way to start as a first-time buyer who carefully filtered out places with expensive charges in the first place. Way to take the joy out of owning a property.
1/5
TrustpilotRUN from this company
RUN from this company. Very quick to put in for their fees and charge an awful lot considering they cannot provide a standard service. Poor communication, cannot take responsibility for any problems, are unable to provide us with proof of where our service charges are being spent. Genuinely if we knew Weston Homes used Gateway as their Property Management Company, we would never have purchased. Avoid at all costs.
5/5
TrustpilotI found Louise Tunstall very pleasant…
I found Louise Tunstall very pleasant and very on the ball to deal with. She even chased a colleague who was not so proactive
Agent replied · 15 June 2024
Hi Jo,Thank you very much for your positive feedback. It's great to hear that you had such a great customer experience with us, and Louise in particular.We will certainly pass on your kind comments!Kind regards,James
1/5
TrustpilotThis awful company are now charging £24…
This awful company are now charging £24 per annum for an "account management fee". When asked why they said it was in case I asked for documents or an account review. Not had to do this once since they have been charging me ground rent and (exorbitant) buildings insurance. Charge me if I make such a request not in case I do. Just another way of filling their coffers.
5/5
TrustpilotPrompt and polite customer service department.
The phone was answered immediately when I had a query, and I was transferred to the correct department first time. The advisor sorted my query promptly, and was courteous and polite.
Agent replied · 15 June 2024
Hi Alistair,Thank you for your great feedback!Kind regards,James
1/5
TrustpilotOne of the worst companies to deal with…
One of the worst companies to deal with thay are evil money 💰 grabing and no compassion to help others. All off as at audly court won't you gone
Agent replied · 15 June 2024
Hello David,We are disappointed that you have left this review. Despite not being the leaseholder of the apartment, the Property Manager has taken the time to explain to you the situation in detail.You cannot store items in the communal areas, as this is considered a fire safety risk.We are aware that your landlord has made it apparent to you that you cannot store items in the communal areas and has instructed you to remove them immediately. To be clear, Gateway does not tolerate abuse of ANY kind to its staff. We would suggest that you refrain from any further threatening or abusive behaviour in your communications with us.Regards,James
1/5
TrustpilotI have received a statement saying I…
I have received a statement saying I have incurred a late payment charge for an unpaid invoice. I never received an invoice, but apparently I need to take it up with Royal Mail..really! Looking at reviews on here, it seems this is a recurring complaint!!!! Odd that so many invoices are not received by customers from this company? Perhaps they need to take it up with Royal Mail.
5/5
TrustpilotMark and Paul
Both Mark and Paul are friendly and professional. It was nice meeting Paul today. The communal areas are being kept to a high standard.
Agent replied · 15 June 2024
Hi Sean,Thank you very much for your positive feedback about our facilities service for your development, and Mark and Paul in particular.We will certainly pass on your comments to them!Kind regards,James
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