Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBahram Road Queens Hills…
I live in Bahram Road Queens Hills Costessey Norwich NR8 5EY. Just wanted to say what a great job your employee Mark has done clearing up the rubbish that was dumped in the car park behind where I live.
Andy · 28 March 2023
Agent replied · 15 June 2024
Hi Andy,Thank you very much for your review.We are delighted that you have had such a great experience with Mark and that you are pleased with our facilities service for your development.We will pass on your excellent feedback!Kind regards,James
★★★★★ 5/5
TrustpilotLouise Tunstall is always super helpful…
Louise Tunstall is always super helpful and efficient. I wish all managing agents were as helpful as her!
Lauryn · 17 August 2023
★★★★★ 5/5
TrustpilotJackie is always helpful and understanding
Jackie is always helpful and understanding. Try to help and she is very prompt with the reply.
Yassin · 11 September 2023
★★★★★ 5/5
TrustpilotCustomer Services was very helpful
Abigail in Customer Services was very helpful and resolved the problem quickly, thank you!
DP · 21 November 2023
★★★★★ 1/5
TrustpilotDisgrace of a company
Disgrace of a company, they provide zero service and double the fees with no justification. Still waiting for a phone call back from site manager a year later and now they add late fees for some unknown reason avoid at all costs
James · 29 November 2022
Agent replied · 15 June 2024
Hello James,Thank you for providing us feedback. We are sorry that you feel this way.If you would kindly email reviews@gatewayplc.co.uk and include your full name and Gateway reference number, a member of the team will be able to discuss any concerns you have further.Kind regards,James
★★★★★ 5/5
TrustpilotKarla
Karla, House Manager at Rosecott, HorndeanKarla is a very good manager in all aspects of her job, when we were stuck in the Lift she came out of her working hours to be there when the engineer rescued us. ☆☆☆☆☆J & P Dales
John · 4 November 2024
★★★★★ 5/5
TrustpilotPaige was very patient and assisted to…
Paige was very patient and assisted to sort my query very efficiently.Thank you so much
Enna · 14 October 2023
★★★★★ 5/5
TrustpilotPhoebe was very polite and…
Phoebe was very polite and accommodating. Thanks so much for all your help!!Jennifer
Jennifer · 30 November 2023
★★★★★ 1/5
TrustpilotDodgy company - Avoid!!!
Gateway have 'managed' my new build leasehold apartment for a few years now. To date they have:Increased fees by well over 300% with no improvements made to services provided.Ignored all requests to call an EGM to remove them despite being a member of residents association.Fail to provide any copy invoices other than ones raised internally to Gateway.Broker your buildings insurance through their own broker (same director as Gateway) at a massive cost compared to other brokers. This is a conflict of interest and against the law but they do not care.Budget well over £100k PA for receptionists but pay them minimum wage totaling under £50k PA.Allow another £30-40k PA for receptionist cover (temps).Never provide audited accounts.Drag their heels and charge for the pleasure when you try and sell your property.Change property managers twice a year every year so nothing ever gets done - they just shift them from site to site. I know for a fact some managers have over 300 sites each. How can they be expected to provide a good service?In short this company is not to be trusted with your money and I would never ever recommend their services, even to my worst enemy.I am happy to provide anyone with evidence to support all of these statements.
Jacob · 3 February 2022
★★★★★ 1/5
TrustpilotA company that is beyond morally…
A company that is beyond morally bankrupt. They do not provide proof of expenditure, avoid meeting and requests for transparency. Yet to provide accounts that add up or invoices that are not self produced and often not worth the paper they are printed on. Will bait and switch managers when residents become biligerant and threaten to withold service charge due to lack of transparency. One of the worst and untrustworthy management companies you will ever have the sad, regretful and often no choice of meeting. I advise residents to unite and request an egm to oust them at the earliest opportunity and be vigilant as they will use every tactic known to avoid losing their cash cow
Mav · 3 February 2022
★★★★★ 5/5
TrustpilotGood service
Paige was very helpful and understanding and efficient in managing the account. Much appreciated
James · 2 November 2023
★★★★★ 1/5
TrustpilotGateway Property Management
Gateway Property Management, very poor. Increasing prices for primarily a simple ground maintenance business.... phoned the Help desk in November 21 asking for breakdown explination and they said the manager would ring back... Never heard a thing. Rang again today, manager not available, he'll ring me back.. In 2019- price for estate maintenance was 11k now in 2022 15k almost half 7k is the fees... The number rang came up as Geranium Garden Management Company (its been operating for 15 years and says has 98k properties) given grounds maintenance 7752account management fee 810repairs & renewals 200H&S 420Management Fees 3034Company Admin Charge 504accountancy fee 535bank charges 96company dormant accounts 144filing charge 13postage 270directors & officers Insurance 342Public Liability 817Reserve site inspections 120SUBTOTAL 15057 for 45 housesthat's £30million a year if we all pay similar rate....over simplified but hey ho...Distgusting!!
Cliff · 1 February 2022
★★★★★ 5/5
TrustpilotMy 5* review is predominantly for the…
My 5* review is predominantly for the service provided by Connor Johnson. I initially complained about mess from the erection of a perimeter fence in Sept and as construction was ongoing, the issue wasn’t resolved by Gateway or the developer. However, when building materials were still visible from my property weeks after construction had been completed, Connor quickly resolved the issue.His customer service was exemplary; dealing with the issue in a fair and timely manner with regular updates. Gateway have not managed our estate for long but such high quality customer service has certainly given us a positive first impression.
Louise · 31 January 2022
★★★★★ 1/5
TrustpilotAbsolutely disgusting customer care…
Absolutely disgusting customer care delivered by ALISON . They are liars , make excuses for unlawful increases .We all can’t wait to leave this management company , absolutely appalling .They seem to forget residents are paying customers. When the service that’s paid for isn’t delivered a sorry would be nice at least . Careless Mistakes are made in regards to receiving random emails relating to other property’s they manage ( data protection breech ) and “ clerical errors “ on invoices, all with no apologies or explanation . Highly unprofessional, Do not buy a house that is managed by them
Miss · 31 January 2022
★★★★★ 5/5
TrustpilotGreat Efficiency
Michael and Ellie have been super helpful with the sale of my property and have got back with the documents requested within a short time frame. This has made my sale run a lot more smoothly because of their efficiency! Thank you! Kind regards, Tanya
Tanya · 23 June 2022
Agent replied · 15 June 2024
Hi Tanya,Many thanks for the great feedback!Kind regards,James
★★★★★ 1/5
TrustpilotVery poor management company
I have just received my yearly statement dated the 19th of January with a late payment charge of 24 pound on it because of late payment. I phoned them because I hadn't received any account with the amount payable on it. I tried to explain to the lady that the post code where we live has 3 street names, that are all the same, only 1 being a Place, 1 a Street and 1 a Road, so there are 3 different number sixes. Because of this our post and deliveries getting mixed up and are being delivered to these 3 numbers. The lady told me to complain to my local post offices sorting office because she couldn't do anything about it as they had sent the invoice out on the 21st of December 2021. I tried to explain to her that I hadn't received it so how could I pay it, she had no sympathy at all.Reading the other revues I don't know how they are still in business, they sound more like the Mafia than a management company.
Barry · 21 January 2022
★★★★★ 1/5
TrustpilotDisappointing
Disappointing, they are responsible for maintaining an area by our property, some of the new hedging plants have failed, I’ve reported to them, and spoke to a groundsmen who assured me they would resolve it, that was months ago, but they now claim they didn’t get a report if a problem, and now claim it’s nothing to do with them, but they trim it, mulch it, weed it, replacing plants is clearly maintaining. I pointed this out in an email two months ago, I’ve never had a response. We have to pay to have our area maintained, and I feel completely cheated by Gateway. I also note that Gateway are not even bothering to respond to their customers, I wish I did not have to deal with them, they are deeply unpopular on our lovely little estate. Sad days, unhappy customer and house owner.
Jan · 12 January 2022
★★★★★ 5/5
TrustpilotVictoria Central cleaners
I have lived a Victoria central for 4 months, and have to give great praise to 2 cleaners (Marie and Peter) they always do a great clean and are so friendly. Well done both of them
Toni · 9 May 2023
Agent replied · 15 June 2024
Hi Toni,Thank you very much for your 5* review, it is greatly appreciated.We are delighted to hear that you are so pleased with our facilities service for your development, and Marie and Peter in particular.We will certainly pass on your kind comments!Kind regards,James
★★★★★ 1/5
TrustpilotCorrupt Extorters That Should be Ashamed
Gateway must be one of the best examples of how to rip people off legally that has ever existed. The figures are made up, the charges and fees for payments are consumer hostile and likely illegal. 20 visits a year listed for one estate, but this is never documented nor proven, no documentation of any repairs is ever provided to anyone and the whole thing reeks of deceit and extortion. Corrupt and disgraceful, anyone that works here should be ashamed of themselves and any less than negative reviews are likely to be faked and/or paid for.
Tom · 23 December 2021
★★★★★ 1/5
TrustpilotCan’t rate them low enough!
If I could give less than 1 star I would. The worst company I have ever dealt with. No consistency in what they charge with very little work actually completed. After receiving one of my invoices I challenged the amount saving for clarity of the charges before I paid them. I received no responses for 6 weeks and in that time they applied a late payment fee on the account. I asked for this to be investigated and removed. After the investigation I was told it would be removed. 9 months later I have found out it wasn’t removed and despite providing them with the evidence they said it would be, they now refuse to remove the fee. If you can avoid working with this company, do so!
Sam · 18 December 2021
★★★★★ 1/5
TrustpilotAppalling!!!
Count this review as "zero" starsIncreasing Management Charges for no "management".No interaction with residents. High cost insurances are through Gateway associated companies, so double bubble on handling fees etc. Aggressive attitudes to resolving issues.We are a private estate who have now opted out from Gateway Management and find that we can do what is necessary with minimal effort and at less than half the costs charged by Gateway.Its taken a year to do it but we are free and happy and incidentally other estates are following our example!!
Observer · 17 December 2021
★★★★★ 1/5
TrustpilotAwful
Awful! Overcharge for minimal outturn of service and use overtly aggressive tactics to then bully residents into paying their astronomical fees.
Heidi · 26 April 2024
Agent replied · 15 June 2024
Good morning Heidi,We are sorry that you feel this way about our service.The Service Charge is demanded as per the terms and dates specified in your TP1. Our credit control procedure for non-payment is a time-consuming process that requires additional administrative duties. When this is considered with the aforementioned terms stated in your TP1, a late payment fee is applied.Our payment terms were also include with your Service Charge invoice. If you have any further queries, we encourage you to contact our Customer Services department. You can reach them by phone, on 01702 443 555, or by email, customerservices@gatewayplc.co.uk.Kind regards,James
★★★★★ 5/5
TrustpilotAbigail Gonsalves was extremely helpful
Hannah · 24 April 2024
★★★★★ 5/5
TrustpilotGreat service from Abigail in customer…
Great service from Abigail in customer services! Thanks Abigail
Edward · 2 February 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
