Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotDefinitely five stars!
Can’t help but notice the improvement of our area since your employee Mark started tending our gardens/shrub beds. He’s a really hard worker, never stops and always leaves everything so neat. He’s also a very friendly nice guy. Gateway are lucky to have him.
Lee · 2 May 2023
Agent replied · 15 June 2024
Hi Lee,Thank you for the 5-star review!It's great to hear that you are so pleased with our facilities service for your development, and Mark in particular.We will certainly pass on your kind comments to him!Kind regards,James
★★★★★ 5/5
TrustpilotThank you Beth for your service
Cmtcb20 · 29 August 2024
★★★★★ 5/5
TrustpilotCarly has been very helpful and…
Carly has been very helpful and professional - excellent service !
Simon · 29 May 2024
★★★★★ 5/5
TrustpilotAbigail was brilliant in dealing with a…
Abigail was brilliant in dealing with a query we had regarding a late payment today. Very grateful for the help.
Kim · 20 November 2023
★★★★★ 5/5
TrustpilotBeth was very professional and…
Beth was very professional and friendly.Dealt with my issue well
Michael · 14 June 2024
★★★★★ 5/5
TrustpilotGrange Park Thurston …
Very nice to see and meet the gardener Mark from Gateway the management company for Grange Park Thurston. He has certainly had a very busy day trimming trees and hedges and clearing leaves around the front of the Bovis site.Keep up the good work Mark.
JOHN · 14 March 2023
Agent replied · 15 June 2024
Hi John,Thank you very much for your feedback. It’s great to hear that you are so pleased with our facilities service, and Mark in particular. We will certainly pass on your comments!Kind regards,James
★★★★★ 5/5
TrustpilotSpeak to David White, very helpful!
David White answered my query in a calm and professional manner. He probably could sense my anxiety as I am in the process of selling a property but acting swiftly and politely to solve my issue and supply information needed. Highly recommend or at least speak to David White!
Judith · 21 October 2022
Agent replied · 15 June 2024
Hi Judith,Thank you for the excellent feedback!Kind regards,James
★★★★★ 5/5
TrustpilotExceptional customer service from…
Exceptional customer service from David.He resolved my query quickly & efficiently.David is a credit to the customer service team.Many thanksPaulette
Paulette · 8 November 2023
★★★★★ 5/5
TrustpilotAbigail was very considerate and…
Abigail was very considerate and professional today when I spoke with her about my query
Glenn · 26 February 2024
★★★★★ 5/5
TrustpilotAbigail was very helpful
Abigail was very helpful, pleasant and efficient with her response.
Debbie · 3 June 2024
★★★★★ 1/5
TrustpilotNot impressed with our recent dealings…
Not impressed with our recent dealings relating to inflated management charges,short notice for payment. Bill dated 22nd December delivered 2nd January payment demanded by 12th January.Fees three times expected amount with little justification
GillM · 8 January 2024
Agent replied · 24 August 2024
Good morning, Your Service Charge is demanded in accordance with the terms of your Lease or TP1 document that you signed when purchasing the property. This will specifically state when your Service Charge is due. In this instance as you have stated, it is the beginning of January.As managing agent for your development, Gateway must adhere to the terms of the Lease or TP1, and therefore issue the Service Charge at the specific time of year stated within the document.Your Service Charge is accompanied by a breakdown of costs, as well as explanatory notes for each provision within the Service Charge budget.We trust that this clarifies matters. However if you have any further queries, we would encourage you to contact the Customer Services Department, who would be delighted to assist you. They can be reached by phone - 01702 443 555, or by email, customerservices@gatewayplc.co.uk.Kind regards,James
★★★★★ 5/5
TrustpilotGreat advice given
We were at a standstill with our buyers solicitors, but as soon as a spoke directly with Gateway they were able to identify the issue (not on their part - they were awaiting some information) and were able to advise the steps forward and get the process moving again!
Kennady · 13 September 2022
Agent replied · 15 June 2024
Hi Kennady,Thank you for the great feedback! We very much appreciate it.Kind regards,James
★★★★★ 5/5
TrustpilotThank you Abigail for your assistence
Iwona · 31 July 2024
★★★★★ 1/5
TrustpilotAbsolutely awful company
Absolutely awful company, if you can call them that. A front essentially for bringing in money based on fictitious charges which cannot be explained. No services delivered. Unresponsive. Just terrible from top to bottom. Avoid at all costs. Do not buy a property with Gateway as your management company. I would give zero stars if I could.
Leena · 6 June 2024
★★★★★ 5/5
TrustpilotQuick, easy and over all lovely people
A company that really does care about their clients, Mark kleister who handled my move not only handled his job exceptionally but was a very down to earth person. He had the answers when I needed them and didn’t keep me waiting around for updates. Certainly a company who gets the job done.
Jake · 13 August 2024
★★★★★ 1/5
TrustpilotAbsolutely shocking service
Absolutely shocking service. Don't care less about quality of service and charge you regardless. If you raise a complaint they threaten you with court proceedings until you pay. Manager is very rude and condescending. Avoid as best you possibly can!
Cheryl · 11 August 2021
★★★★★ 4/5
TrustpilotLegal support
Michelle's support as a Paralegal was a huge help during my involvement in our RMC.
Simon · 26 January 2024
★★★★★ 5/5
TrustpilotHelpful and Quick Service
Clair and team were really helpful and were very quick to respond. Thank you!
Hayley · 14 February 2024
★★★★★ 5/5
TrustpilotMark from the Norwich branch of Gateway…
Mark from the Norwich branch of Gateway PM Ltd has done an excellent job on the communal spaces at our development in Waterbeach. He is also friendly and very professional in his work. I hope he returns to our site next time!
DT · 12 April 2023
Agent replied · 15 June 2024
Dear DT,Thank you very much for your 5* review.It’s great to hear that you are so pleased with our facilities service, and Mark in particular.We will certainly pass on your comments!Kind regards,James
★★★★★ 4/5
TrustpilotFor Jill Hales at…
This is more a review for Jill Hales at Gateway…being honest, Gateway management over the years has been mediocre at best! But since Jill has taken management of our building, she’s been true to her word, good communication and has managed the property well.
Alex · 4 February 2023
Agent replied · 15 June 2024
Dear Alex,Thank you very much for your feedback. It is great to know that you are now pleased with the service that we are providing your development and will certainly pass on your positive comments to Jill.Kind regards,James
★★★★★ 5/5
TrustpilotGreat Service
As previously Beth responded straight away and arranged the payment plan. Really appreciate the service compared to so many Managing Agents we deal with.
Nikki · 22 August 2025
★★★★★ 5/5
TrustpilotGreat customer service
Needed some urgent documentation, Phoebe was awesome and helped me get exactly what I needed at speed. Thanks Phoebe!
Kerry · 12 October 2023
★★★★★ 5/5
TrustpilotAbigail was very helpful and answered…
Abigail was very helpful and answered my queries promptly. Thank you.
Customer · 4 April 2024
★★★★★ 5/5
TrustpilotMark and Paul are just amazing
Mark and Paul are just amazing ! , bringing neighbours together inspiring us to do more for our own section of community garden and for helping us ‘’spiritually ‘ to reconnect and help our pollinators 🐝🦋🐞🌺🌼🌱🍀🌿🪴🌳, Hobart lane , Aylsham
Kerry · 16 May 2023
Agent replied · 15 June 2024
Hi Kerry Jo,Thank you very much for feedback. We are delighted that you are so pleased with our facilities service for your development, and Mark and Paul in particular.We will certainly pass on your comments to them!Kind regards,James
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
