5/5
TrustpilotBeth has been amazing!
Beth has been an amazing help! Always brillaint!
Trusted Agent profile · Southend-On-Sea
Quality Street Southend-On-Sea reviews
★★★★★
1,022 reviews across 2 platforms
Gateway House, 10 Coopers Way, Southend-On-Sea, SS2 5TE
Quality Street's office in Southend-On-Sea, at Gateway House, is rated 3.7 out of 5 across 1,022 reviews on two platforms, including 2 Google reviews rated 5.0.
Reviews
Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotAlways helpful and prompt in responding…
Always helpful and prompt in responding to queries
5/5
TrustpilotVery helpful
Very helpful, prompt and professional assistance provided to me by Paige at Gateway customer services.
5/5
TrustpilotJackie Fenn was pleasent on the phone…
Jackie Fenn was pleasent on the phone and agreed to remove late payment charges.
5/5
TrustpilotGood customer service.
A good service and customer care showing empathy with regards the late fee charge after I had missed the payment deadline. Thank you Claire @Gateway!
1/5
TrustpilotThe worst property management company…
The worst property management company I’ve ever had to deal with. Their service charges are extortionate and they do not do Any where near adequate maintenance of my building an absolute rip-off. Daylight robbery!
Agent replied · 15 June 2024
Dear Ambrina,Thank you for your feedback. We are sorry to hear that you feel this way.As the managing agent for your development, we work very closely with our client, the Residents Management Company. Our client is aware of the maintenance items you have raised, and we hope for progress to be made with these matters shortly. We will also be writing to you to provide clarity on certain inaccuracies and inconsistencies in the feedback you have given, which will help you understand Gateway’s position on your development better and clear up any misinformation.In the meantime, if you have any other queries, we encourage you to contact our Customer Services Department, who will be delighted to assist you. You can reach them by phone, on 01702 443 555, or by email, customerservices@gatewayplc.co.uk.Kind regards,James
5/5
TrustpilotPaige
Paige was fast to respond to my issue. Resolved it quickly and also provided me with information about previous payments which she didn’t have to do.
1/5
TrustpilotThey won’t help me
I contacted them over a week ago to come and repair my damaged intercom as the buzzer doesn’t work properly. No response from Gateway! They are happy to charge me £2000 a year in maintenance charges though! Dreadful company.
Agent replied · 15 June 2024
Good morning Phil,Thank you for your feedback. We are sorry to hear that you feel this way about our service.The Head of Customer Services has attempted to reach out to you to discuss and resolve your concerns.If you have any further queries, please do get in touch with our Customer Services Department, by phone on 01702 443 555, or by email at customerservies@gatewayplc.co.uk.Kind regards,James
1/5
TrustpilotTaking months to fix a fence
Taking months to fix a fence. Numerous residents have contacted to be advised quotes are being sought. Just really poor. The scale of fees being paid for and the service received is shocking.
Agent replied · 24 August 2024
Dear CJ,Thank you for your feedback. We are sorry to hear that you feel this way about our service.As managing agent for your development, we have a duty of care to ensure we obtain competitive quotations before we proceed with works of this nature, and can confirm that the fence has been fixed.If you have any further queries, please do not hesitate to contact your Estate Management Team, who will be delighted to assist you. You can do so by phone, on 01702 443 555, or by email, estatemanagement@gatewayplc.co.uk.Kind regards,James
5/5
TrustpilotCustomer Service/ Paralegal
David White was very easy to speak with, professional and quick to provide answers to my questions. His attitude made my call a pleasant experience.
1/5
TrustpilotVile company in our whole estates opinion
In my opinion..The most extortionate harassing and bullying attitude from a company that don't do anything close to what they charge for and all work is substandard and extortionate...... don't ever buy a house anywhere where this group is the management company.... you get next to nothing and the prices driven up constantly but the work constantly reduces
Agent replied · 15 June 2024
Hello JamesThank you for your taking the time to submit your feedback and we are sorry that you are disappointed with our service.Please be advised that we are in the process of arranging a meeting for your development, which every resident is invited to attend. We will be writing to you all shortly with further details.In the meantime, if you wouldn’t mind emailing reviews@gatewayplc.co.uk with your full name, Gateway reference and telephone number, a senior member of the Property Management team will be in touch to discuss the issues you have raised.Kind regards,James
5/5
TrustpilotMark Kleister helped us in getting our…
Mark Kleister helped us in getting our new property. He was very helpful and very prompt in getting any information we needed. He was great at answering any of our questions.
5/5
TrustpilotMark does a great job and has great…
Mark does a great job and has great pride when he comes and does the gardening wish we had more like him in the company unlike these others who do half a job for what we pay in service charge fees so please praise mark who does phoenix way stowmarket
Agent replied · 15 June 2024
Hi there,Thank you for the 5-star review!It's great to hear that you are so pleased with our facilities service for your development, and Mark in particular.We will certainly pass on your kind comments to him!Kind regards,James
5/5
TrustpilotQuick and helpful…
Claire provided quick and helpful responses to any queries and stuff I needed actioning
1/5
TrustpilotAvoid
Invoiced me out of the blue for work I know nothing about. Directed me to other companies and wouldn’t answer queries regarding their own invoice. Gave me a due date to pay but won’t answer any of my queries. Shocking company from my little experience of them.
Agent replied · 15 June 2024
Good afternoon Scott,Thank you for your feedback. We are sorry to hear that you feel this way about our service.So that we can look into your concerns further, we kindly ask that you email reviews@gatewayplc.co.uk with your full name and Gateway reference. From there, a member of the team will be able to reach out and discuss the issues you have raised.Kind regards,James
5/5
TrustpilotSuper helpful and professional
Super helpful and professional. Thank you for your prompt reply/response.
5/5
TrustpilotAbigail Gonsalves
Abigail Gonsalves was very helpful today. She communicated well and was very polite. She resolved everything very quickly and promptly.
5/5
TrustpilotInvoice query sorted with charm!
Having been knocked with a late payment charge for an invoice I had never received, I expected the worse when contacting Gateway Property however they could not have been more helpful and charming. All sorted with no stress or quibble. Well done Gateway for having great staff with a helpful attitude.
Agent replied · 15 June 2024
Hi PJW,Thank you for your 5* review. It's great to hear that your query was resolved promptly and we will certainly pass your positive feedback back to the team.Kind regards,James
5/5
TrustpilotService charge issue resolved
We had an issue with our service charge payments. However, Abigail was very efficient at identifying the issue and resolving it promptly.
5/5
TrustpilotA quick message to say a huge thank you…
A quick message to say a huge thank you for the work taking place at Willow Park in Aylsham. We have noticed a marked improvement in the work that is taking place on the grounds here which makes it a much more pleasant place to live. Thank you so much
Agent replied · 15 June 2024
Hi Kerry.Thank you very much for your feedback. It’s great to hear that you are so pleased with our facilities service, and Mark in particular. We will certainly pass on your comments!Kind regards,James
1/5
TrustpilotStill ongoing issues with the site
Still ongoing issues with the site Trees onsite still a lot are dead, ongoing issues with maintenance of site and it being kept up together which makes the site messy. and the continued parking of HGV overnight really very frustrating, all we want is for the estate to be managed and looked after, as surely that's what we are paying our yearly fee for and yet we are given sub standard estate?
1/5
TrustpilotPoor Customer Service
We’re not happy with the customer service provided by Gateway Property Management Ltd regarding the service charge. There no communication between the company and us. When we enquire about it the lady was very rude and very unhelpful. Didn't even listen to our situation. I would not recommend this company to anyone. Hope in future we will manage to change this company. Very unprofessional conduct from the company employee.
5/5
TrustpilotThanks to Abigail for your advise and…
Thanks to Abigail for your advise and help
1/5
TrustpilotGateway just ignore everyone
Following my recent review, I received an answer from James from Gateway saying I will be contacted. With no surprise at all I haven’t been contacted !Here again a proof of their negligence and unprofessionalism.Avoid them at all cost! Worst property management company ever! Nothing gets done and impossible to reach or hear from your property manager leaving all residents to HIGH RISKS
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