Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAccounts
Sending letters asking for money for a service that they barely provide and already paid the stupid invoice. Get your accounts in order
Sophie · 16 October 2024
Agent replied · 25 October 2024
Good morning Sophie,Thank you for your feedback. We are sorry that you feel this way about our service.The Customer Services Manager has reached out to you regarding your account and has advised you on how prevent this issue from reoccurring.If you have any other queries, please do not hesitate to contact us. You can call us on 01702 443 555, or email us at customerservices@gatewayplc.co.uk.Kind regards,James
★★★★★ 5/5
TrustpilotGateway appointed company that deals…
We are based at Boorley Green Development and Gateway the appointed company that deals with the grass cutting and maintenance since they have taken the area over the area of Grass, maintenance is excellent with care taken on the development to look nice So a big thanks
Gary · 26 May 2023
Agent replied · 15 June 2024
Hi Gary,Thank you for your 5-star review!It's great to hear that you are so pleased with the facilities service for your development.We will certainly pass on your comments to the team!Kind regards,James
★★★★★ 5/5
TrustpilotMonthly plan
Paige was very helpful and dealt with my issue quickly.
Ian · 28 August 2024
★★★★★ 5/5
TrustpilotZoe was friendly but professional
Zoe was clear, precise, friendly and did exactly what she said she would do
Rob · 20 June 2024
★★★★★ 5/5
TrustpilotNeil Harmsworth
Neil Harmsworth Neil is always prompt at responding to emails and getting matters sorted quickly and correctly.
Dedicated · 19 April 2024
★★★★★ 5/5
TrustpilotPaige Heiser from Gateway Customer…
Paige Heiser from Gateway Customer Services was very efficient and quick in her response to my query to set up the payment plan.
AJ · 14 December 2023
★★★★★ 5/5
TrustpilotJust wanted to say how impressed I am…
Just wanted to say how impressed I am at how hard the Gateway guys work on Imperial Park maidstone. Specifically Russell Graham is always keen to make sure the work is done to a high standard and does all he can to keep the estate looking good - well done!
Richard · 29 July 2020
★★★★★ 5/5
TrustpilotGrace was very helpful
Lindsey · 25 November 2024
★★★★★ 1/5
TrustpilotI wish I could give negative stars
I wish I could give negative stars! They are awful, annual charges are going up and up and up - and the service provided is either appalling or non existent!
Resident · 6 June 2024
Agent replied · 15 June 2024
Good morning,Thank you for your feedback, however it has not been possible to verify you as a Gateway customer due to the limited information you have provided.We would therefore kindly ask that you email reviews@gatewayplc.co.uk with your full name and Gateway reference. A member of the team can then reach out to discuss your concerns further.Kind regards,James
★★★★★ 5/5
TrustpilotMark
Mark - works in the queens hills area in Norfolk. Very good at his job, cleans and landscapes really well, lovely to talk to. The other day he stayed outside of his working hours to help a disabled lady. A real asset to the company and really nice person.
Alex · 16 February 2023
Agent replied · 15 June 2024
Hi Alex,Thank you for taking the time to leave such a great review. We are delighted that you are happy with Mark and our facilities service on your development. We will certainly relay your positive comments to him.Kind regards,James
★★★★★ 1/5
TrustpilotRip off maintenance fees & Incomptant
Charge high amounts of money and provided nothing in return other than book a gardeners 20 times a year! Plus customer services are poor, frequently failing to return calls and emails and when they do respond, they usually don’t say anything useful! The sort of company I would gladly see fold due to incompetence.
Wrighty · 5 August 2022
Agent replied · 15 June 2024
Hello Wrighty,We are sorry to hear that you are dissatisfied with our service.Kindly confirm your identity by emailing reviews@gatewayplc.co.uk and including your Gateway reference. The Property Management Team can then reach out to discuss your concerns further.Kind regards,James
★★★★★ 5/5
TrustpilotMark from the Norwich branch has been a…
Mark from the Norwich branch is a brilliant employee in my opinion for Gateway Management. I’ve lived on this estate for 10 years and all I have ever seen a representative of gateway do (and there has been a lot of staff turn over) is rake over the weeds in our communal garden/carpark! They remove plants but never replace them, they have pulled out several of the trees and have never replaced those either ! I’ve asked not only those workers but also management when they were inspecting the area when they will be replacing said plants/trees and I’ve had no answer or “yes we will be replacing” and nothing happened! Absolutely shameful considering we play £350 -£400 a year PER HOUSE in our little section. There are 12 houses…..that’s just over 4K PER YEAR. for someone to come out once a month, remove plants and trees and rake over the weeds.Now I had this conversation with Mark saying how upset I was that when we moved in the foliage surrounding was beautiful and gave our area real kerb appeal, but now it looks depressed, desolate and destitute! It genuinely has an impact on my mental health when looking at my front garden. He completely agreed and whilst he has been given ZERO money from gateway (from what I’ve worked out is 4K they demand from us every year) he has actually recycled plants from other over grown areas and collected some from free listings, to help me and my neighbours! He also has been inspiring and knowledgeable when talking about trying to grow my own fruit and vegetables! He is a credit to Gateway and possibly one of the most helpful team members I’ve ever encountered in my 10 years of being a resident here and actually makes me feel like I’m receiving a service for my £350 a year! He deserves a bonus/a pay rise and our residents deserve a budget for some new ruddy plants and trees to replace the ones other gateway members of staff have removed and so poor Mark doesn’t have to use his spare time trying to source free plants online!
Jacqui · 11 March 2023
★★★★★ 5/5
TrustpilotRebecca Spearpoint responded very quickly and efficiently…
Rebecca Spearpoint responded immediately to my query and came back with an answer the same afternoon. Very impressive - thank you Rebecca.
SUE · 6 December 2023
★★★★★ 5/5
TrustpilotGreat Help from Abi.
Abi was great and helped me to set up the payment plan without any fuss. Thanks Abi :-)
SG · 1 March 2024
★★★★★ 1/5
Trustpilotover charging for a grass cutting…
over charging for a grass cutting service to a new build development, the quicker this company can be removed the better would also query the Mulberry grange ltd company who Gateway are working for on there behalf.
Jason · 27 December 2023
Agent replied · 15 June 2024
Good morning Jason,We are sorry to hear that you feel this way about our service.Evidently in the Service Charge you will note that there is more to our management than grass cutting. We have consider many factors in the Service Charge budget, including maintenance, health & safety inspections, insurances, professional fees for our services, and Companies House affairs.If you would like to discuss your Service Charge further, we would encourage you to contact the Customer Services department, who would be delighted to assist you. You can reach them by phone, 01702 443 555, or by email, customerservices@gatewayplc.co.uk.Kind regards,James
★★★★★ 5/5
TrustpilotProfessional, Organised and Efficient
We have very regular contact with Gateway Property Management and find them professional, organised and efficient. Sandy Jackson at Gateway is amazing, she really cares about the residents on the developments and creates a team approach between Gateway and their contractors. A pleasure to work with, would highly recommend..
Rhodes · 1 June 2020
★★★★★ 5/5
TrustpilotGround Maintenence
Met Mark today, the gardener for Cavendish View from Gateway Management Company.He had a busy day, on his own, trimming hedges and trying to tidy up muddy verge left by the DevelopersA nice young man, professional, courteous and very hard working. Well done Mark and thank you.
Julie · 15 March 2023
Agent replied · 15 June 2024
Hi Julie,Thank you very much for your feedback. It’s great to hear that you are so pleased with our facilities service, and Mark in particular. We will certainly pass on your comments!Kind regards,James
★★★★★ 1/5
TrustpilotVery upset with the service
Very upset with the service! They want a lot of money for absolutely nothing! Not good service of cleaning, no discipline, they are not fixing the problems and the things broken! In stead of this they want to charge the people with a lot of money! They should charge money for what they really doing not putting the reason inflation!!!
Lavinia · 7 June 2024
★★★★★ 1/5
TrustpilotThey won’t refund my money
Horrendous company to deal with. They don’t respond to emails and just keep ignoring you. I am owed money off this company and they told me weeks ago they would send me a cheque and still nothing. Avoid.
Phil · 10 November 2023
Agent replied · 24 August 2024
Good afternoon Phil,Thank you for your feedback. We are sorry to hear that you feel this way about our service.The Customer Services Department has confirmed that your refund is being processed and will be with you very shortly.If you have any further queries, we encourage you to contact the Customer Services Department on 01702 443 555. They will be delighted to assist you.Kind regards,James
★★★★★ 5/5
TrustpilotVery helpful and kind and sorted my…
Very helpful and kind and sorted my problem quickly.😊
Giuliarosa · 16 February 2026
★★★★★ 5/5
TrustpilotPaige is always very helpful
Paige is always very helpful and responds fast to all queries
Giedrius · 17 June 2024
★★★★★ 5/5
TrustpilotFlo was extremely helpful in sorting…
Flo was extremely helpful in sorting out an issue
Edward · 22 July 2024
★★★★★ 5/5
TrustpilotTrudi Woolf was very response and…
Trudi Woolf was very response and clear. I did not get the outcome I deserved but we came to an agreement.
Joshua · 21 November 2023
★★★★★ 5/5
TrustpilotEllie working as a Legal Assistant in…
Ellie working as a Legal Assistant in the Solicitors Enquiries Department of Gateway Property Management Ltd has been extremely helpful, courteous and professional. Promptly replied to all my emails and exceeded my expectations. Very grateful for all her help.
Emz · 10 March 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
