5/5
TrustpilotSpoke to Mr Lee in the London office
Spoke to Mr Lee in the London office. He was very helpfull and resolved my issue quickly, without any fuss.
Trusted Agent profile · Southend-On-Sea
Quality Street Southend-On-Sea reviews
★★★★★
1,024 reviews across 2 platforms
Gateway House, 10 Coopers Way, Southend-On-Sea, SS2 5TE
Quality Street's office in Southend-On-Sea, at Gateway House, is rated 3.7 out of 5 across 1,024 reviews on two platforms, including 2 Google reviews rated 5.0.
Reviews
Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI have recently dealt with Louise…
I have recently dealt with Louise Tunstall and she has dealt with this matter very efficiently.
Agent replied · 15 June 2024
Hi Mandy,Thank you very much for the 5* review! We'll certainly pass your comments on to Louise.Kind regards,James
5/5
TrustpilotGateway Property Management interaction excellent…
I spoke with Purdey Cade at Gateway customer service desk. Very helpful person. She was polite and professional; listened to the issue at hand and provided the appropriate solution. It is customer facing personnel like Purdey that leave clients with an impression of the company and she is truly an asset for Gateway. She followed up within minutes of our call and provided me with what I needed. Brilliant customer service. Would have given her 6 stars if possible.
1/5
TrustpilotNo customer service..
Unfortunately my dealings with this company weren’t by choice, I was sent a letter demanding money 5 years after moving into my property. I begrudgingly paid the fee as despite numerous attempts at contacting the company to ask about the fee nobody was willing to respond to my query. Months later I’ve received a letter stating I owe a late payment fee for an invoice that I didn’t receive. The office is only open Monday to Friday so I’m unable to call them to query this. Difficult to contact, their team can’t answer queries about invoices they are sending out, and they don’t appear to have done anything on the estate I’m living on. Legal robbery.
5/5
TrustpilotGreat customer sevice
I have just renewed my service charge payment plan . I must say thank you to Jackie Fenn for dealing with my request promptly & efficiently. Made it so easy for me .
5/5
TrustpilotProblem Solved
I had a problem with a letter I had received and I was put straight through to Grace Francis who immediately understood how the problem had arisen, how to resolve and how to make sure it didn't arise again. She was very efficient, professional and pleasant throughout our conversation and it was very refreshing to deal with someone who knew their job so well.
5/5
TrustpilotWell done Paige :)
Really appreciate Paige’s help for Gateway Property Management Limited, Southend. She made what could have been a difficult situation super easy and straight forward due to her friendly and knowledgable service, thank you Paige :)
5/5
TrustpilotMade a good first impression
Very responsive customer service from the Charlton Hayes, North Bristol management team. They were very supportive of my circumstances and even waived off the late payment penalty. They have just taken over from the previous management company First Port who were absolutely hopeless to say the least. A marked improvement from their predecessor and I hope to see a much better management of the estate under their leadership.
1/5
Trustpilot0/10 - avoid
Can’t begin to explain how poor this company is. They offer zero services, their customer service is either rude or completely unresponsive and they are changing exorbitant fees that they can’t justify. Never ever buy a property managed by Gateway.
Agent replied · 15 June 2024
Good morning,Thank you for your feedback, however it has not been possible to verify you as a Gateway customer due to the limited information you have provided.We would therefore kindly ask that you email reviews@gatewayplc.co.uk with your full name and Gateway reference. A member of the team can then reach out to discuss your concerns further.Kind regards,James
5/5
TrustpilotMark always goes above and beyond
Mark who looks after the Kingfisher Meadow development is always so helpful and friendly. Always asks how we want the job to be done to make sure we are happy. Appreciate he has a lot of work to do on the development but always does a great job to the best of his time available
Agent replied · 15 June 2024
Hi Sean,Thank you very much for your feedback.We are delighted to hear that you are so pleased with our facilities service, and Mark in particular.We will certainly pass on your kind comments!Kind regards,James
5/5
TrustpilotJackie was very professional
Jackie was very professional, explained everything I needed, asked if I needed any further help & followed up via email.All resolved within an hour of calling.Thank you again Jackie, really appreciated.
5/5
TrustpilotNaomi
Naomi - fast and efficient - prompt and considerate. Appreciated.
1/5
TrustpilotUseless at every level
Useless at every level, as a landlord of several properties, I can say with certainty that Gateway are without doubt the worst property management company I have ever encountered.Communication is poor, staff are patronising and they do not have the best interests of the landlords or tenants at heart.If you are ever in a position to choose a management company. Avoid Gateway at all costs.
Agent replied · 15 June 2024
Hello Adam,We are sorry to hear that you are dissatisfied with our service.If you wouldn't mind confirming your identity by emailing reviews@gatewayplc.co.uk with your Gateway reference included, a senior member of the team will be able to investigate the matter further.Kind regards,James
5/5
TrustpilotA seamless experience
Neve and Emma were a pleasure to deal with.
Agent replied · 15 June 2024
Hi Corin,Thank you very much for your review. It's great to hear that you have had such a pleasant customer experience with us.We'll certainly pass on your comments!Kind regards,James
5/5
TrustpilotLouise Tunstall Legal Assistant acted…
Louise Tunstall Legal Assistant acted very quickly to resolve an issue which had been left unresolved by EW for some time, and had threatened to hold up a property sale. So nice to speak to someone who is truly helpful at last!P.S- the EW person I refer to is not in the legal department but was in the property management side of Gateway.
Agent replied · 15 June 2024
Hi Ms SS,Thank you very much for your feedback.Kind regards,James
5/5
TrustpilotBrilliant customer service
Brilliant customer service, Ellie and David were extremely helpful at a very stressful time
Agent replied · 15 June 2024
Hi Sarah,Many thanks for the positive feedback. We'll pass on your kind words to Ellie and David.Kind regards,James
5/5
TrustpilotThank you Amber :)
Amber was so helpful with my query. It was resolved quickly and ease, and Amber was so friendly. Thank you so much!
5/5
TrustpilotVery understanding with my queries and…
Very understanding with my queries and very pleasant young lady. I feel Paige is a fantastic asset to the team and I’d be proud to have employed her. Big thumbs up from me and the missus
5/5
TrustpilotWe are dealing with a sale of a…
We are dealing with a sale of a property that required responses from Gateway urgently. David White was extremely proactive and responded to all our enquires swiftly! He made everything so easy.
5/5
TrustpilotExcellent Customer service provided by…
Excellent Customer service provided by Jackie Fenn, Credit Controller.
5/5
TrustpilotThis high score has been given to Beth
This high score has been given to Beth, who was very professional and helpful. She acted as per the instructions and on time. She has also followed up with the update. Thanks you
3/5
TrustpilotOngoing issues with boorley park…
Still Ongoing issues with boorley park development Ongoing issues with vehicles. The estate is full of dead trees and excuses on replacements this has now been ongoing for over a year and still no further forward on getting the trees replaced or if they will be replaced, all you seem to get is it’s in hand or awaiting approval .Just very frustratingI will add the positives though Scotts landscaping company who are employed to maintain certain areas of the estate with grass cutting do a wonderful job and continue to make there area look superb
5/5
TrustpilotAmazing and so helpful Thankyou Sam…
Amazing and so helpful Thankyou Sam Williams .Sam was so professional and understood exactly what I required which was so comforting again Thankyou 100%
5/5
TrustpilotBeth is very excellent communicator and…
Beth is very excellent communicator and professional when it comes to resolving issues or questions!
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